v3.26.3
Segment Reporting
9 Months Ended
Sep. 30, 2026
Segment Reporting [Abstract]  
Segment Reporting

13. Segment Reporting

We monitor and assess our ongoing operations and results based on the following three reportable operating segments: Consumer Lending, Federal Education Loans, and Other.

These segments meet the quantitative thresholds for reportable operating segments. Accordingly, the results of operations of these reportable operating segments are presented separately. The underlying operating segments are used by the Company’s chief operating decision maker, our chief executive officer, to manage the business, review operating performance and allocate resources, and qualify to be aggregated as part of the primary reportable operating segments. As discussed further below, we measure the profitability of our operating segments based on Core Earnings net income. Accordingly, information regarding our reportable operating segments' net income is provided on a Core Earnings basis.

Consumer Lending Segment

Navient owns and manages Private Education Loans and is the master servicer for these portfolios. Through our Earnest brand, we originate In-School Education Loans, including undergraduate and graduate products, we refinance education loans for high-quality borrowers and we intend to expand into adjacent lending products over time. "Refinance" Education Loans are loans where a borrower has refinanced their education loans, and "In-School" Education Loans are loans originally made to borrowers while they are attending school. We generate revenue primarily through net interest income on our Private Education Loan portfolio.

The following table includes asset information for our Consumer Lending segment.

(Dollars in millions)

 

September 30, 2026

 

 

December 31, 2025

 

Private Education Loans, net

 

$

15,254

 

 

$

15,451

 

Cash and investments(1)

 

 

532

 

 

 

529

 

Other

 

 

593

 

 

 

565

 

Total assets

 

$

16,379

 

 

$

16,545

 

 

(1)
Includes restricted cash and investments.

Federal Education Loans Segment

Navient owns and manages FFELP Loans and is the master servicer on this portfolio. We generate revenue primarily through net interest income on our FFELP Loans.

The following table includes asset information for our Federal Education Loans segment.

(Dollars in millions)

 

September 30, 2026

 

 

December 31, 2025

 

FFELP Loans, net

 

$

25,898

 

 

$

28,141

 

Cash and investments(1)

 

 

848

 

 

 

1,034

 

Other

 

 

1,641

 

 

 

1,681

 

Total assets

 

$

28,387

 

 

$

30,856

 

 

(1)
Includes restricted cash and investments.

 

13. Segment Reporting (Continued)

Other Segment

This segment consists of our corporate liquidity portfolio, gains and losses incurred on the repurchase of debt, unallocated shared services which include certain corporate and IT costs as well as regulatory expenses, and restructuring/other reorganization expenses. Additionally, the segment contains the revenue and expenses in connection with the transition services we performed related to the outsourcing of loan servicing and divestiture of our Business Processing segment.

Unallocated shared services expenses are comprised of costs primarily related to information technology costs related to infrastructure and operations, stock-based compensation expense, accounting, finance, legal, compliance and risk management, regulatory-related expenses, human resources, certain executive management and the Board of Directors. Regulatory-related expenses include actual settlement amounts as well as third-party professional fees we incur in connection with such regulatory matters and are presented net of any insurance reimbursements for covered costs related to such matters.

At September 30, 2026 and December 31, 2025, the Other segment had total assets of $1.4 billion and $1.3 billion, respectively.

Business Processing Segment

 

In September 2024, Navient completed the sale of Xtend, which comprised the Company's healthcare services business in its Business Processing segment. In February 2025, Navient completed the sale of its government services businesses, which constituted the remainder of the Business Processing segment. Prior to the sale of its healthcare and government services businesses, Navient provided business processing solutions such as omnichannel contact center services, workflow processing, and revenue cycle optimization.

At September 30, 2026 and December 31, 2025, the Business Processing segment had total assets of $0 and $0, respectively.

 

 

13. Segment Reporting (Continued)

Measure of Profitability

We prepare financial statements and present financial results in accordance with GAAP. However, we also evaluate our business segments and present financial results on a basis that differs from GAAP. We refer to this different basis of presentation as Core Earnings. We provide this Core Earnings basis of presentation on a consolidated basis and for each business segment because this is what we review internally when making management decisions regarding our performance and how we allocate resources. We also refer to this information in our presentations with credit rating agencies, lenders and investors. Because our Core Earnings basis of presentation corresponds to our segment financial presentations, we are required by GAAP to provide Core Earnings disclosure in the notes to our consolidated financial statements for our business segments.

Core Earnings are not a substitute for reported results under GAAP. We use Core Earnings to manage our business segments because Core Earnings reflect adjustments to GAAP financial results for two items, discussed below, that can create significant volatility mostly due to timing factors generally beyond the control of management. Accordingly, we believe that Core Earnings provide management with a useful basis from which to better evaluate results from ongoing operations against the business plan or against results from prior periods. Consequently, we disclose this information because we believe it provides investors with additional information regarding the operational and performance indicators that are most closely assessed by management. When compared to GAAP results, the two items we remove to result in our Core Earnings presentations are:

1.
Mark-to-market gains/losses resulting from our use of derivative instruments to hedge our economic risks that do not qualify for hedge accounting treatment or do qualify for hedge accounting treatment but result in ineffectiveness; and
2.
The accounting for goodwill and acquired intangible assets.

While GAAP provides a uniform, comprehensive basis of accounting, for the reasons described above, our Core Earnings basis of presentation does not. Core Earnings are subject to certain general and specific limitations that investors should carefully consider. For example, there is no comprehensive, authoritative guidance for management reporting. Our Core Earnings are not defined terms within GAAP and may not be comparable to similarly titled measures reported by other companies. Accordingly, our Core Earnings presentation does not represent a comprehensive basis of accounting. Investors, therefore, may not be able to compare our performance with that of other financial services companies based upon Core Earnings. Core Earnings results are only meant to supplement GAAP results by providing additional information regarding the operational and performance indicators that are most closely used by management, our Board of Directors, credit rating agencies, lenders and investors to assess performance.

13. Segment Reporting (Continued)

Segment Results and Reconciliations to GAAP

 

 

Three Months Ended September 30, 2026

 

 

 

 

 

 

Adjustments

 

 

 

 

 

Reportable Segments

 

(Dollars in millions)

 

Total
GAAP

 

 

Reclassi-
fications

 

 

Additions/
(Subtractions)

 

 

Total
Adjustments
(1)

 

 

Total
Core
Earnings

 

 

Consumer Lending

 

 

Federal Education Loans

 

 

Business Processing

 

 

Other

 

Interest income:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Education loans

 

$

651

 

 

 

 

 

 

 

 

 

 

 

 

 

 

$

270

 

 

$

381

 

 

$

—

 

 

$

—

 

Personal Loans

 

 

1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1

 

 

 

—

 

 

 

—

 

 

 

—

 

Cash and investments

 

 

17

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5

 

 

 

8

 

 

 

—

 

 

 

4

 

Total interest income

 

 

669

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

276

 

 

 

389

 

 

 

—

 

 

 

4

 

Total interest expense

 

 

554

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

189

 

 

 

342

 

 

 

—

 

 

 

27

 

Net interest income
   (loss)

 

 

115

 

 

$

—

 

 

$

(4

)

 

$

(4

)

 

$

111

 

 

 

87

 

 

 

47

 

 

 

—

 

 

 

(23

)

Less: provisions for loan
   losses

 

 

227

 

 

 

 

 

 

 

 

 

 

 

 

227

 

 

 

214

 

 

 

13

 

 

 

—

 

 

 

—

 

Net interest income
   (loss) after provisions
   for loan losses

 

 

(112

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(127

)

 

 

34

 

 

 

—

 

 

 

(23

)

Other income (loss):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Servicing revenue

 

 

10

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2

 

 

 

8

 

 

 

—

 

 

 

—

 

Asset recovery and
   business processing
   revenue

 

 

—

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

—

 

Other revenue

 

 

7

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

2

 

Gains on sales of loans

 

 

162

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

162

 

 

 

—

 

 

 

—

 

 

 

—

 

Net fair value changes of
   loans

 

 

23

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

23

 

 

 

—

 

 

 

—

 

 

 

—

 

Total other income

 

 

202

 

 

 

—

 

 

 

(5

)

 

 

(5

)

 

 

197

 

 

 

187

 

 

 

8

 

 

 

—

 

 

 

2

 

Expenses:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Direct operating
   expenses

 

 

70

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

57

 

 

 

13

 

 

 

—

 

 

 

—

 

Unallocated shared
   services expenses

 

 

5

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

5

 

Operating expenses(2)

 

 

75

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

75

 

 

 

57

 

 

 

13

 

 

 

—

 

 

 

5

 

Goodwill and acquired
   intangible asset
   impairment and
   amortization

 

 

—

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

—

 

Restructuring/other
   reorganization
   expenses

 

 

2

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

2

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

2

 

Total expenses

 

 

77

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

77

 

 

 

57

 

 

 

13

 

 

 

—

 

 

 

7

 

Income (loss) before
   income tax expense
   (benefit)

 

 

13

 

 

 

—

 

 

 

(9

)

 

$

(9

)

 

$

4

 

 

 

3

 

 

 

29

 

 

 

—

 

 

 

(28

)

Income tax expense
   (benefit)
(3)

 

 

(2

)

 

 

—

 

 

 

3

 

 

 

3

 

 

 

1

 

 

 

1

 

 

 

7

 

 

 

—

 

 

 

(7

)

Net income (loss)

 

$

15

 

 

$

—

 

 

$

(12

)

 

$

(12

)

 

$

3

 

 

$

2

 

 

$

22

 

 

$

—

 

 

$

(21

)

 

(1)
Core Earnings adjustments to GAAP:

 

 

Three Months Ended September 30, 2026

 

(Dollars in millions)

 

Net Impact of
Derivative
Accounting

 

 

Net Impact of
Goodwill and
Acquired
Intangibles

 

 

Total

 

Net interest income (loss) after provisions for loan losses

 

$

(4

)

 

$

—

 

 

$

(4

)

Total other income

 

 

(5

)

 

 

—

 

 

 

(5

)

Goodwill and acquired intangible asset impairment and amortization

 

 

—

 

 

 

—

 

 

 

—

 

Total Core Earnings adjustments to GAAP

 

$

(9

)

 

$

—

 

 

 

(9

)

Income tax expense (benefit)

 

 

 

 

 

 

 

 

3

 

Net income (loss)

 

 

 

 

 

 

 

$

(12

)

 

(2)
Reportable segment significant operating expenses are comprised of:

 

 

 

Three Months Ended September 30, 2026

 

(Dollars in millions)

 

Consumer Lending

 

 

Federal Education Loans

 

 

Business Processing

 

 

Other

 

 

Total

 

Servicing expenses

 

$

14

 

 

$

12

 

 

$

—

 

 

$

—

 

 

$

26

 

Information technology expenses

 

 

9

 

 

 

—

 

 

 

—

 

 

 

5

 

 

 

14

 

Corporate expenses

 

 

—

 

 

 

—

 

 

 

—

 

 

 

15

 

 

 

15

 

Other/remaining expenses

 

 

34

 

 

 

1

 

 

 

—

 

 

 

(15

)

 

 

20

 

Operating expenses

 

$

57

 

 

$

13

 

 

$

—

 

 

$

5

 

 

$

75

 

 

(3)
Income taxes are based on a percentage of net income before tax for the individual reportable segment.

13. Segment Reporting (Continued)

 

 

Three Months Ended September 30, 2025

 

 

 

 

 

 

Adjustments

 

 

 

 

 

Reportable Segments

 

(Dollars in millions)

 

Total
GAAP

 

 

Reclassi-
fications

 

 

Additions/
(Subtractions)

 

 

Total
Adjustments
(1)

 

 

Total
Core
Earnings

 

 

Consumer Lending

 

 

Federal Education Loans

 

 

Business Processing

 

 

Other

 

Interest income:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Education loans

 

$

760

 

 

 

 

 

 

 

 

 

 

 

 

 

 

$

276

 

 

$

484

 

 

$

—

 

 

$

—

 

Cash and investments

 

 

21

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5

 

 

 

10

 

 

 

—

 

 

 

6

 

Total interest income

 

 

781

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

281

 

 

 

494

 

 

 

—

 

 

 

6

 

Total interest expense

 

 

639

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

183

 

 

 

429

 

 

 

—

 

 

 

23

 

Net interest income
   (loss)

 

 

142

 

 

$

4

 

 

$

—

 

 

$

4

 

 

$

146

 

 

 

98

 

 

 

65

 

 

 

—

 

 

 

(17

)

Less: provisions for loan
   losses

 

 

168

 

 

 

 

 

 

 

 

 

 

 

 

168

 

 

 

155

 

 

 

13

 

 

 

—

 

 

 

—

 

Net interest income
   (loss) after provisions
   for loan losses

 

 

(26

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(57

)

 

 

52

 

 

 

—

 

 

 

(17

)

Other income (loss):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Servicing revenue

 

 

13

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3

 

 

 

10

 

 

 

—

 

 

 

—

 

Asset recovery and
   business processing
   revenue

 

 

—

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

—

 

Other revenue (loss)

 

 

6

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

10

 

Total other income

 

 

19

 

 

 

(4

)

 

 

8

 

 

 

4

 

 

 

23

 

 

 

3

 

 

 

10

 

 

 

—

 

 

 

10

 

Expenses:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Direct operating
   expenses

 

 

61

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

45

 

 

 

16

 

 

 

—

 

 

 

—

 

Unallocated shared
   services expenses

 

 

44

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

44

 

Operating expenses(2)

 

 

105

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

105

 

 

 

45

 

 

 

16

 

 

 

—

 

 

 

44

 

Goodwill and acquired
   intangible asset
   impairment and
   amortization

 

 

1

 

 

 

—

 

 

 

(1

)

 

 

(1

)

 

 

—

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

—

 

Restructuring/other
   reorganization
   expenses

 

 

4

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

4

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

4

 

Total expenses

 

 

110

 

 

 

—

 

 

 

(1

)

 

 

(1

)

 

 

109

 

 

 

45

 

 

 

16

 

 

 

—

 

 

 

48

 

Income (loss) before
   income tax expense
   (benefit)

 

 

(117

)

 

 

—

 

 

 

9

 

 

 

9

 

 

 

(108

)

 

 

(99

)

 

 

46

 

 

 

—

 

 

 

(55

)

Income tax expense
   (benefit)
(3)

 

 

(31

)

 

 

—

 

 

 

6

 

 

 

6

 

 

 

(25

)

 

 

(23

)

 

 

11

 

 

 

—

 

 

 

(13

)

Net income (loss)

 

$

(86

)

 

$

—

 

 

$

3

 

 

$

3

 

 

$

(83

)

 

$

(76

)

 

$

35

 

 

$

—

 

 

$

(42

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(1)
Core Earnings adjustments to GAAP:

 

 

Three Months Ended September 30, 2025

 

(Dollars in millions)

 

Net Impact of
Derivative
Accounting

 

 

Net Impact of
Goodwill and
Acquired
Intangibles

 

 

Total

 

Net interest income (loss) after provisions for loan losses

 

$

4

 

 

$

—

 

 

$

4

 

Total other income

 

 

4

 

 

 

—

 

 

 

4

 

Goodwill and acquired intangible asset impairment and amortization

 

 

—

 

 

 

(1

)

 

 

(1

)

Total Core Earnings adjustments to GAAP

 

$

8

 

 

$

1

 

 

 

9

 

Income tax expense (benefit)

 

 

 

 

 

 

 

 

6

 

Net income (loss)

 

 

 

 

 

 

 

$

3

 

 

(2)
Reportable segment significant operating expenses are comprised of:

 

 

 

Three Months Ended September 30, 2025

 

(Dollars in millions)

 

Consumer Lending

 

 

Federal Education Loans

 

 

Business Processing

 

 

Other

 

 

Total

 

Servicing expenses

 

$

12

 

 

$

16

 

 

$

—

 

 

$

—

 

 

$

28

 

Information technology expenses

 

 

8

 

 

 

—

 

 

 

—

 

 

 

19

 

 

 

27

 

Corporate expenses

 

 

—

 

 

 

—

 

 

 

—

 

 

 

21

 

 

 

21

 

Other/remaining expenses

 

 

25

 

 

 

—

 

 

 

—

 

 

 

4

 

 

 

29

 

Operating expenses

 

$

45

 

 

$

16

 

 

$

—

 

 

$

44

 

 

$

105

 

 

(3)
Income taxes are based on a percentage of net income before tax for the individual reportable segment.

 

13. Segment Reporting (Continued)

 

 

 

Nine Months Ended September 30, 2026

 

 

 

 

 

 

Adjustments

 

 

 

 

 

Reportable Segments

 

(Dollars in millions)

 

Total
GAAP

 

 

Reclassi-
fications

 

 

Additions/
(Subtractions)

 

 

Total
Adjustments
(1)

 

 

Total
Core
Earnings

 

 

Consumer Lending

 

 

Federal Education Loans

 

 

Business Processing

 

 

Other

 

Interest income:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Education loans

 

$

1,993

 

 

 

 

 

 

 

 

 

 

 

 

 

 

$

820

 

 

$

1,173

 

 

$

—

 

 

$

—

 

Personal Loans

 

 

1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1

 

 

 

—

 

 

 

—

 

 

 

—

 

Cash and investments

 

 

51

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

14

 

 

 

24

 

 

 

—

 

 

 

13

 

Total interest income

 

 

2,045

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

835

 

 

 

1,197

 

 

 

—

 

 

 

13

 

Total interest expense

 

 

1,677

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

553

 

 

 

1,056

 

 

 

—

 

 

 

79

 

Net interest income
   (loss)

 

 

368

 

 

$

3

 

 

$

(14

)

 

$

(11

)

 

$

357

 

 

 

282

 

 

 

141

 

 

 

—

 

 

 

(66

)

Less: provisions for loan
   losses

 

 

281

 

 

 

 

 

 

 

 

 

 

 

 

281

 

 

 

251

 

 

 

30

 

 

 

—

 

 

 

—

 

Net interest income
   (loss) after provisions
   for loan losses

 

 

87

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

31

 

 

 

111

 

 

 

—

 

 

 

(66

)

Other income (loss):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Servicing revenue

 

 

31

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

7

 

 

 

24

 

 

 

—

 

 

 

—

 

Asset recovery and
   business processing
   revenue

 

 

—

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

—

 

Other revenue

 

 

34

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

23

 

Gains on sales of loans

 

 

162

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

162

 

 

 

—

 

 

 

—

 

 

 

—

 

Net fair value changes of
   loans

 

 

23

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

23

 

 

 

—

 

 

 

—

 

 

 

—

 

Total other income

 

 

250

 

 

 

(3

)

 

 

(8

)

 

 

(11

)

 

 

239

 

 

 

192

 

 

 

24

 

 

 

—

 

 

 

23

 

Expenses:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Direct operating
   expenses

 

 

182

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

138

 

 

 

44

 

 

 

—

 

 

 

—

 

Unallocated shared
   services expenses

 

 

64

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

64

 

Operating expenses(2)

 

 

246

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

246

 

 

 

138

 

 

 

44

 

 

 

—

 

 

 

64

 

Goodwill and acquired
   intangible asset
   impairment and
   amortization

 

 

5

 

 

 

—

 

 

 

(5

)

 

 

(5

)

 

 

—

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

—

 

Restructuring/other
   reorganization
   expenses

 

 

4

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

4

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

4

 

Total expenses

 

 

255

 

 

 

—

 

 

 

(5

)

 

 

(5

)

 

 

250

 

 

 

138

 

 

 

44

 

 

 

—

 

 

 

68

 

Income (loss) before
   income tax expense
   (benefit)

 

 

82

 

 

 

—

 

 

 

(17

)

 

 

(17

)

 

 

65

 

 

 

85

 

 

 

91

 

 

 

—

 

 

 

(111

)

Income tax expense
   (benefit)
(3)

 

 

26

 

 

 

—

 

 

 

(11

)

 

 

(11

)

 

 

15

 

 

 

20

 

 

 

21

 

 

 

—

 

 

 

(26

)

Net income (loss)

 

$

56

 

 

$

—

 

 

$

(6

)

 

$

(6

)

 

$

50

 

 

$

65

 

 

$

70

 

 

$

—

 

 

$

(85

)

 

(1)
Core Earnings adjustments to GAAP:

 

 

 

Nine Months Ended September 30, 2026

 

(Dollars in millions)

 

Net Impact of
Derivative
Accounting

 

 

Net Impact of
Goodwill and
Acquired
Intangibles

 

 

Total

 

Net interest income (loss) after provisions for loan losses

 

$

(11

)

 

$

—

 

 

$

(11

)

Total other income

 

 

(11

)

 

 

—

 

 

 

(11

)

Goodwill and acquired intangible asset impairment and amortization

 

 

—

 

 

 

(5

)

 

 

(5

)

Total Core Earnings adjustments to GAAP

 

$

(22

)

 

$

5

 

 

 

(17

)

Income tax expense (benefit)

 

 

 

 

 

 

 

 

(11

)

Net income (loss)

 

 

 

 

 

 

 

$

(6

)

 

(2)
Reportable segment significant operating expenses are comprised of:

 

 

 

Nine Months Ended September 30, 2026

 

(Dollars in millions)

 

Consumer Lending

 

 

Federal Education Loans

 

 

Business Processing

 

 

Other

 

 

Total

 

Servicing expenses

 

$

41

 

 

$

42

 

 

$

—

 

 

$

—

 

 

$

83

 

Information technology expenses

 

 

29

 

 

 

—

 

 

 

—

 

 

 

21

 

 

 

50

 

Corporate expenses

 

 

1

 

 

 

1

 

 

 

—

 

 

 

54

 

 

 

56

 

Other/remaining expenses

 

 

67

 

 

 

1

 

 

 

—

 

 

 

(11

)

 

 

57

 

Operating expenses

 

$

138

 

 

$

44

 

 

$

—

 

 

$

64

 

 

$

246

 

 

(3)
Income taxes are based on a percentage of net income before tax for the individual reportable segment.

 

13. Segment Reporting (Continued)

 

 

 

Nine Months Ended September 30, 2025

 

 

 

 

 

 

Adjustments

 

 

 

 

 

Reportable Segments

 

(Dollars in millions)

 

Total
GAAP

 

 

Reclassi-
fications

 

 

Additions/
(Subtractions)

 

 

Total
Adjustments
(1)

 

 

Total
Core
Earnings

 

 

Consumer Lending

 

 

Federal Education Loans

 

 

Business Processing

 

 

Other

 

Interest income:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Education loans

 

$

2,297

 

 

 

 

 

 

 

 

 

 

 

 

 

 

$

838

 

 

$

1,459

 

 

$

—

 

 

$

—

 

Cash and investments

 

 

64

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

15

 

 

 

30

 

 

 

—

 

 

 

19

 

Total interest income

 

 

2,361

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

853

 

 

 

1,489

 

 

 

—

 

 

 

19

 

Total interest expense

 

 

1,961

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

547

 

 

 

1,321

 

 

 

—

 

 

 

72

 

Net interest income
   (loss)

 

 

400

 

 

$

15

 

 

$

6

 

 

$

21

 

 

$

421

 

 

 

306

 

 

 

168

 

 

 

—

 

 

 

(53

)

Less: provisions for loan
   losses

 

 

236

 

 

 

 

 

 

 

 

 

 

 

 

236

 

 

 

207

 

 

 

29

 

 

 

—

 

 

 

—

 

Net interest income
   (loss) after provisions
   for loan losses

 

 

164

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

99

 

 

 

139

 

 

 

—

 

 

 

(53

)

Other income (loss):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Servicing revenue

 

 

40

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

8

 

 

 

32

 

 

 

—

 

 

 

—

 

Asset recovery and
   business processing
   revenue

 

 

23

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

—

 

 

 

—

 

 

 

23

 

 

 

—

 

Other revenue (loss)

 

 

10

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1

 

 

 

(1

)

 

 

—

 

 

 

44

 

Total other income

 

 

73

 

 

 

(15

)

 

 

49

 

 

 

34

 

 

 

107

 

 

 

9

 

 

 

31

 

 

 

23

 

 

 

44

 

Expenses:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Direct operating
   expenses

 

 

189

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

115

 

 

 

54

 

 

 

20

 

 

 

—

 

Unallocated shared
   services expenses

 

 

144

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

144

 

Operating expenses(2)

 

 

333

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

333

 

 

 

115

 

 

 

54

 

 

 

20

 

 

 

144

 

Goodwill and acquired
   intangible asset
   impairment and
   amortization

 

 

2

 

 

 

—

 

 

 

(2

)

 

 

(2

)

 

 

—

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

—

 

Restructuring/other
   reorganization
   expenses

 

 

6

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

6

 

 

 

—

 

 

 

—

 

 

 

—

 

 

 

6

 

Total expenses

 

 

341

 

 

 

—

 

 

 

(2

)

 

 

(2

)

 

 

339

 

 

 

115

 

 

 

54

 

 

 

20

 

 

 

150

 

Income (loss) before
   income tax expense
   (benefit)

 

 

(104

)

 

 

—

 

 

 

57

 

 

 

57

 

 

 

(47

)

 

 

(7

)

 

 

116

 

 

 

3

 

 

 

(159

)

Income tax expense
   (benefit)
(3)

 

 

(29

)

 

 

—

 

 

 

18

 

 

 

18

 

 

 

(11

)

 

 

(3

)

 

 

27

 

 

 

1

 

 

 

(36

)

Net income (loss)

 

$

(75

)

 

$

—

 

 

$

39

 

 

$

39

 

 

$

(36

)

 

$

(4

)

 

$

89

 

 

$

2

 

 

$

(123

)

 

(1)
Core Earnings adjustments to GAAP:

 

 

 

Nine Months Ended September 30, 2025

 

(Dollars in millions)

 

Net Impact of
Derivative
Accounting

 

 

Net Impact of
Goodwill and
Acquired
Intangibles

 

 

Total

 

Net interest income (loss) after provisions for loan losses

 

$

21

 

 

$

—

 

 

$

21

 

Total other income

 

 

34

 

 

 

—

 

 

 

34

 

Goodwill and acquired intangible asset impairment and amortization

 

 

—

 

 

 

(2

)

 

 

(2

)

Total Core Earnings adjustments to GAAP

 

$

55

 

 

$

2

 

 

 

57

 

Income tax expense (benefit)

 

 

 

 

 

 

 

 

18

 

Net income (loss)

 

 

 

 

 

 

 

$

39

 

 

(2)
Reportable segment significant operating expenses are comprised of:

 

 

 

Nine Months Ended September 30, 2025

 

(Dollars in millions)

 

Consumer Lending

 

 

Federal Education Loans

 

 

Business Processing

 

 

Other

 

 

Total

 

Servicing expenses

 

$

40

 

 

$

50

 

 

$

—

 

 

$

5

 

 

$

95

 

Information technology expenses

 

 

25

 

 

 

—

 

 

 

1

 

 

 

60

 

 

 

86

 

Corporate expenses

 

 

1

 

 

 

2

 

 

 

—

 

 

 

64

 

 

 

67

 

Other/remaining expenses

 

 

49

 

 

 

2

 

 

 

19

 

 

 

15

 

 

 

85

 

Operating expenses

 

$

115

 

 

$

54

 

 

$

20

 

 

$

144

 

 

$

333

 

 

(3)
Income taxes are based on a percentage of net income before tax for the individual reportable segment.

 

 

13. Segment Reporting (Continued)

 

 

Summary of Core Earnings Adjustments to GAAP

 

 

 

Three Months Ended September 30,

 

 

Nine Months Ended September 30,

 

(Dollars in millions)

 

2026

 

 

2025

 

 

2026

 

 

2025

 

GAAP net income

 

$

15

 

 

$

(86

)

 

$

56

 

 

$

(75

)

Core Earnings adjustments to GAAP:

 

 

 

 

 

 

 

 

 

 

 

 

Net impact of derivative accounting(1)

 

 

(9

)

 

 

8

 

 

 

(22

)

 

 

55

 

Net impact of goodwill and acquired
  intangible assets
(2)

 

 

—

 

 

 

1

 

 

 

5

 

 

 

2

 

Net tax effect(3)

 

 

(3

)

 

 

(6

)

 

 

11

 

 

 

(18

)

Total Core Earnings adjustments to GAAP

 

 

(12

)

 

 

3

 

 

 

(6

)

 

 

39

 

Core Earnings net income

 

$

3

 

 

$

(83

)

 

$

50

 

 

$

(36

)

(1)
Derivative accounting: Core Earnings exclude periodic gains and losses that are caused by the mark-to-market valuations on derivatives that do not qualify for hedge accounting treatment under GAAP as well as the periodic mark-to-market gains and losses that are a result of ineffectiveness recognized related to effective hedges under GAAP. Under GAAP, for our derivatives that are held to maturity, the mark-to-market gain or loss over the life of the contract will equal $0. In our Core Earnings presentation, we recognize the economic effect of these hedges, which generally results in any net settlement cash paid or received being recognized ratably as an interest expense or revenue over the hedged item’s life.
(2)
Goodwill and acquired intangible assets: Our Core Earnings exclude goodwill and intangible asset impairment and amortization of acquired intangible assets.
(3)
Net tax effect: Such tax effect is based upon our Core Earnings effective tax rate for the year.