Revenue from Contracts with Customers - Disaggregation of Revenue (Details) - USD ($) $ in Thousands	3 Months Ended	6 Months Ended
Jun. 30, 2026	Jun. 30, 2025	Jun. 30, 2026	Jun. 30, 2025
Disaggregation of Revenue [Line Items]
Revenue	$ 37,984	$ 38,631	$ 75,248	$ 80,192
Operating Segments
Disaggregation of Revenue [Line Items]
Revenue	37,984	38,631	75,248	80,192
Revenue Solutions \| Operating Segments
Disaggregation of Revenue [Line Items]
Revenue	7,521	8,662	15,437	17,443
Customer Care \| Operating Segments
Disaggregation of Revenue [Line Items]
Revenue	12,853	11,845	25,710	24,847
Fulfillment & Logistics Services \| Operating Segments
Disaggregation of Revenue [Line Items]
Revenue	$ 17,610	$ 18,124	$ 34,101	$ 37,902

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

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+ Details

- Definition

Amount of revenue recognized from goods sold, services rendered, insurance premiums, or other activities that constitute an earning process. Includes, but is not limited to, investment and interest income before deduction of interest expense when recognized as a component of revenue, and sales and trading gain (loss).

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+ Details