Segment Reporting (Tables)

6 Months Ended

Jun. 30, 2026

Segment Reporting [Abstract]

Financial Information by Segment

The following table presents financial information by segment for the three months ended June 30, 2026:


In thousands						Revenue Solutions						Customer Care						Fulfillment & Logistics Services						Restructuring Expense						Unallocated Corporate						Total

Revenue						$	7,521					$	12,853					$	17,610					$	—					$	—					$	37,984
Segment labor expense						4,127						9,321						3,965						—						2,485						19,898
Other segment operating expense						1,723						1,966						11,934						—						5,644						21,267
Restructuring expense						—						—						—						187						—						187
Contribution margin (loss)						$	1,671					$	1,566					$	1,711					$	(187)					$	(8,129)					$	(3,368)
Overhead allocation						672						741						741						—						(2,154)						—

EBITDA						$	999					$	825					$	970					$	(187)					$	(5,975)					$	(3,368)
Depreciation and amortization						144						186						520						—						272						1,122
Operating income (loss)						$	855					$	639					$	450					$	(187)					$	(6,247)					$	(4,490)

The following table presents financial information by segment for the three months ended June 30, 2025:


In thousands						Revenue Solutions						Customer Care						Fulfillment & Logistics Services						Restructuring Expense						Unallocated Corporate						Total

Revenue						$	8,662					$	11,845					$	18,124					$	—					$	—					$	38,631
Segment labor expense						4,459						7,511						4,732						—						2,743						19,445
Other segment operating expense						2,189						1,992						11,224						—						2,533						17,938
Restructuring expense						—						—						—						149						—						149
Contribution margin (loss)						$	2,014					$	2,342					$	2,168					$	(149)					$	(5,276)					$	1,099
Overhead allocation						652						737						739						—						(2,128)						—

EBITDA						$	1,362					$	1,605					$	1,429					$	(149)					$	(3,148)					$	1,099
Depreciation and amortization						218						50						519						—						278						1,065
Operating income (loss)						$	1,144					$	1,555					$	910					$	(149)					$	(3,426)					$	34

The following table presents financial information by segment for the six months ended June 30, 2026:


In thousands						Revenue Solutions						Customer Care						Fulfillment & Logistics Services						Restructuring Expense						Unallocated Corporate						Total

Revenue						$	15,437					$	25,710					$	34,101					$	—					$	—					$	75,248
Segment labor expense						8,581						18,332						7,931						—						4,864						39,708
Other segment operating expense						3,531						4,152						22,458						—						8,106						38,247
Restructuring expense						—						—						—						347						—						347
Contribution margin (loss)						$	3,325					$	3,226					$	3,712					$	(347)					$	(12,970)					$	(3,054)
Overhead allocation						1,347						1,512						1,541						—						(4,400)						—
EBITDA						$	1,978					$	1,714					$	2,171					$	(347)					$	(8,570)					$	(3,054)
Depreciation and amortization						304						318						1,036						—						546						2,204
Operating income (loss)						$	1,674					$	1,396					$	1,135					$	(347)					$	(9,116)					$	(5,258)

The following table presents financial information by segment for the six months ended June 30, 2025:


In thousands						Revenue Solutions						Customer Care						Fulfillment & Logistics Services						Restructuring Expense						Unallocated Corporate						Total

Revenue						$	17,443					$	24,847					$	37,902					$	—					$	—					$	80,192
Segment labor expense						8,946						15,527						9,294						—						5,477						39,244
Other segment operating expense						4,700						4,092						23,868						—						5,179						37,839
Restructuring expense						—						—						—						987						—						987
Contribution margin (loss)						$	3,797					$	5,228					$	4,740					$	(987)					$	(10,656)					$	2,122
Overhead allocation						1,363						1,563						1,621						—						(4,547)						—
EBITDA						$	2,434					$	3,665					$	3,119					$	(987)					$	(6,109)					$	2,122
Depreciation and amortization						435						101						1,020						—						572						2,128
Operating income (loss)						$	1,999					$	3,564					$	2,099					$	(987)					$	(6,681)					$	(6)