v3.26.1
Fulfillment expense
 6 Months Ended
Jun. 30, 2026
Fulfillment expense  
Fulfillment expense
23 Fulfillment expense
Fulfillment expense is comprised of the following:    
For the three months ended June 30For the six months ended June 30
In thousands of USD2025202620252026
Fulfillment staff costs3,084 3,603 5,960 7,252 
Fulfillment centers expense 720 906 1,299 1,591 
Freight and shipping expense7,034 8,226 12,980 16,044 
Fulfillment expense10,838 12,735 20,239 24,887 
Fulfillment expense increased by 23.0% from USD20,239 thousand in the six months ended June 30, 2025 to USD24,887 thousand in the six months ended June 30, 2026, primarily due to higher volumes. On a per physical goods Order basis, fulfillment expense decreased from USD2.13 to USD2.05, a decrease of 3.8% year-over-year, reflecting productivity gains and economies of scale in fulfillment operations, automation in call centers, and improved rates with logistics partners, despite temporary fuel surcharges from our logistics partners and non-recurring termination costs in the period.