v3.26.1
Revenue (Tables)
 6 Months Ended
Jun. 30, 2026
Revenue from Contract with Customer [Abstract]  
Disaggregation of Revenue by Major Service Line
The following table provides information about disaggregated revenue by major service offering and reportable segment and the timing of revenue recognition. Refer to Note 4 – Segment Reporting for additional information on the Company's reportable segments.
Three Months Ended
June 30,		Six Months Ended
June 30,
(in millions)2026202520262025
Commercial:
Customer Experience Management$91 $122 $210 $266 
BPaaS114 115 229 232 
Integrated Digital Solutions111 128 238 269 
Total Commercial316 365 677 767 
Government:
Government Healthcare Solutions117 137 254 263 
Government Services Solutions98 101 187 191 
Total Government215 238 441 454 
Total Consolidated Revenue$531 $603 $1,118 $1,221 
Timing of Revenue Recognition:
Point in time$17 $18 $36 $37 
Over time514 585 1,082 1,184 
Total Revenue$531 $603 $1,118 $1,221 
Contract with Customer, Contract Asset, Contract Liability, and Receivable
The following table provides information about significant movements in contract assets (current and long-term) for the six months ended June 30, 2026 and 2025:
(in millions)20262025
Beginning balance$57 $61 
Additional contract assets recognized21 30 
Billed and transferred to Accounts receivable and other(65)(22)
Ending balance(1)
$13 $69 
___
(1) Of which $3 million and $1 million are included in Other long-term assets as of June 30, 2026 and 2025, respectively.
The following table provides information about significant movements in contract liabilities balances (current and long-term) for the six months ended June 30, 2026 and 2025:
(in millions)20262025
Beginning balance$86 $96 
Deferral of income49 63 
Revenue recognized related to deferral of income(1)
(46)(67)
Ending balance(2)
$89 $92 
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(1) Of which $30 million and $41 million were recognized during the six months ended June 30, 2026 and 2025, respectively, that related to the Company's contract liabilities as of December 31, 2025 and 2024, respectively.
(2) Of which $43 million and $42 million are included in Other long-term liabilities as of June 30, 2026 and 2025, respectively.