v3.26.1
Revenue
 6 Months Ended
Jun. 30, 2026
Revenue from Contract with Customer [Abstract]  
Revenue Revenue
Disaggregation of Revenue
The following table provides information about disaggregated revenue by major service offering and reportable segment and the timing of revenue recognition. Refer to Note 4 – Segment Reporting for additional information on the Company's reportable segments.
Three Months Ended
June 30,		Six Months Ended
June 30,
(in millions)2026202520262025
Commercial:
Customer Experience Management$91 $122 $210 $266 
BPaaS114 115 229 232 
Integrated Digital Solutions111 128 238 269 
Total Commercial316 365 677 767 
Government:
Government Healthcare Solutions117 137 254 263 
Government Services Solutions98 101 187 191 
Total Government215 238 441 454 
Total Consolidated Revenue$531 $603 $1,118 $1,221 
Timing of Revenue Recognition:
Point in time$17 $18 $36 $37 
Over time514 585 1,082 1,184 
Total Revenue$531 $603 $1,118 $1,221 

Contract Balances
The Company receives payments from customers based upon contractual billing schedules. Accounts receivable are recorded when the right to consideration becomes unconditional. Contract assets are the Company’s rights to consideration for services provided when the right is conditioned on something other than passage of time (for example, meeting a milestone for the right to bill under the cost-to-cost measure of progress). Contract assets are transferred to Accounts receivable, net when the rights to consideration become unconditional. Contract liabilities include payments received in advance of performance under the contract, which are realized when the associated revenue is recognized under the contract.
The following table provides information about significant movements in contract assets (current and long-term) for the six months ended June 30, 2026 and 2025:
(in millions)20262025
Beginning balance$57 $61 
Additional contract assets recognized21 30 
Billed and transferred to Accounts receivable and other(65)(22)
Ending balance(1)
$13 $69 
___
(1) Of which $3 million and $1 million are included in Other long-term assets as of June 30, 2026 and 2025, respectively.
The following table provides information about significant movements in contract liabilities balances (current and long-term) for the six months ended June 30, 2026 and 2025:
(in millions)20262025
Beginning balance$86 $96 
Deferral of income49 63 
Revenue recognized related to deferral of income(1)
(46)(67)
Ending balance(2)
$89 $92 
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(1) Of which $30 million and $41 million were recognized during the six months ended June 30, 2026 and 2025, respectively, that related to the Company's contract liabilities as of December 31, 2025 and 2024, respectively.
(2) Of which $43 million and $42 million are included in Other long-term liabilities as of June 30, 2026 and 2025, respectively.
Transaction Price Allocated to the Remaining Performance Obligations
Estimated revenue expected to be recognized in the future related to performance obligations that are unsatisfied or partially satisfied at June 30, 2026 was approximately $500 million. The Company expects to recognize approximately 93% of this revenue over the next two years and the remainder thereafter.