Revenue Recognition (Tables)
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6 Months Ended |
Jun. 30, 2026 |
| Revenue from Contract with Customer [Abstract] |
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| Schedule of Disaggregation of Revenue |
| | | | | | | | | | | | | | | | | | | | | | | | | Three Months Ended June 30, | | Six Months Ended June 30, | | 2026 | | 2025 | | 2026 | | 2025 | | | | | | | | | | (In thousands) | | (In thousands) | | | | | | | | | | Hosted services | $ | 45,640 | | | $ | 50,321 | | | $ | 94,996 | | | $ | 105,455 | | | Professional services | 6,856 | | | 9,279 | | | 14,456 | | | 18,845 | | | Total revenue | $ | 52,496 | | | $ | 59,600 | | | $ | 109,452 | | | $ | 124,300 | |
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| Schedule of Revenue by Geographic Region |
| | | | | | | | | | | | | | | | | | | | | | | | | Three Months Ended June 30, | | Six Months Ended June 30, | | 2026 | | 2025 | | 2026 | | 2025 | | | | | | | | | | (In thousands) | | (In thousands) | | | | | | | | | | | | | | | | | Americas (1) | $ | 26,404 | | | $ | 38,136 | | | $ | 56,374 | | | $ | 79,688 | | EMEA (2) | 16,773 | | | 12,466 | | | 34,266 | | | 26,652 | | APAC (3) | 9,319 | | | 8,998 | | | 18,812 | | | 17,960 | | | Total revenue | $ | 52,496 | | | $ | 59,600 | | | $ | 109,452 | | | $ | 124,300 | |
—————————————— (1)United States, Canada, Latin America and South America (“Americas”) (2)Europe, the Middle East and Africa (“EMEA”) (3)Asia-Pacific (“APAC”)
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| Schedule Of Receivables, Contract Acquisition Costs, And Deferred Revenue |
The opening and closing balances of the Company’s contract acquisition costs, net, and deferred revenues are as follows: | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Contract Acquisition Costs, Net (Non-current) | | Deferred Revenue (Current) | | Deferred Revenue (Non-current) | | | | | | | | | | | | | | | | | | | | | | | | | | (In thousands) | | Balance as of December 31, 2024 | | | | | $ | 33,559 | | | $ | 57,980 | | | $ | 323 | | | | | | | | Decrease, net | | | | | (9,608) | | | (3,685) | | | (233) | | | | | | | | Balance as of December 31, 2025 | | | | | $ | 23,951 | | | $ | 54,295 | | | $ | 90 | | | | | | | Decrease, net | | | | | (5,792) | | | (8,086) | | | (66) | | | | | | | | Balance as of June 30, 2026 | | | | | $ | 18,159 | | | $ | 46,209 | | | $ | 24 | | | | | | |
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| Schedule of Allowance for Uncollectible Accounts |
The activity in the allowance for credit losses as of the dates presented is as follows: | | | | | | | | | | | | | June 30, 2026 | | December 31, 2025 | | | | | | (In thousands) | | Balance, beginning of year | $ | 4,451 | | | $ | 8,627 | | | Charges to costs and expenses | 2,121 | | | 866 | | | Deductions/write-offs | (542) | | | (5,042) | | Balance, end of period | $ | 6,030 | | | $ | 4,451 | |
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