v3.26.1
Segments (Tables)
 6 Months Ended
Jun. 30, 2026
Segment Reporting [Abstract]  
Schedule of Segment Adjusted Gross Profit
The reconciliation between reportable segment Adjusted Gross Profit to consolidated loss before income tax is as follows (in thousands):
Three Months Ended June 30,Six Months Ended June 30,
2026202520262025
(unaudited)(unaudited)
Adjusted Gross Profit
Technology$30,975 $34,852 $63,279 $69,463 
Professional Services4,862 5,112 8,997 9,549 
Total reportable segments Adjusted Gross Profit35,837 39,964 72,276 79,012 
Less Adjusted Gross Profit reconciling items:
Stock-based compensation(417)(1,489)(1,084)(2,710)
Acquisition-related costs, net(1)
— (89)(7)(283)
Restructuring costs(560)(145)(862)(1,543)
Less other reconciling items:
Sales and marketing(10,360)(13,206)(20,945)(27,944)
Research and development(11,026)(12,392)(20,805)(27,578)
General and administrative(11,928)(8,284)(25,888)(22,446)
Depreciation and amortization(10,979)(12,684)(23,094)(25,004)
Goodwill impairment
(27,047)(28,769)(122,548)(28,769)
Interest and other expense, net(3,742)(3,803)(7,877)(7,159)
Loss before income taxes $(40,222)$(40,897)$(150,834)$(64,424)
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(1)Acquisition-related costs, net include deferred retention expenses attributable to the Lumeon, Carevive, ARMUS, and KPI Ninja acquisitions.
Schedule of Segment Revenue
Revenue, Adjusted Cost of Revenue, and Adjusted Gross Profit by operating segment were as follows (in thousands):
Three Months Ended June 30,Six Months Ended June 30,
2026202520262025
(unaudited)(unaudited)
Technology:
Revenue
$48,795 $52,876 $98,263 $104,358 
Adjusted Cost of Revenue(1)
17,820 18,024 34,984 34,895 
Adjusted Gross Profit
$30,975 $34,852 $63,279 $69,463 
Professional Services:
Revenue$21,692 $27,845 $42,980 0$55,776 
Adjusted Cost of Revenue(2)
16,830 22,733 33,983 46,227 
Adjusted Gross Profit$4,862 $5,112 $8,997 $9,549 
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(1)Technology Adjusted Cost of Revenue primarily consists of costs associated with hosting and supporting our technology, including third-party cloud computing and hosting costs, license and revenue share fees, contractor costs, and salary and related personnel costs for our cloud services and support teams. Technology Adjusted Cost of Revenue excludes depreciation, amortization, stock-based compensation, acquisition-related costs, net, and restructuring costs.

(2)Professional Services Adjusted Cost of Revenue primarily consists of costs related to delivering our team’s expertise in analytics, strategic advisory, improvement, and implementation services. These costs primarily include salary and related personnel costs, travel-related costs, and outside contractor costs. Professional Services Adjusted Cost of Revenue excludes stock-based compensation, acquisition-related costs, net, and restructuring costs.