In April 2026, as part of a strategic initiative designed to fundamentally transform the Company's operating model, simplify its organizational structure, and align resources around its highest-conviction technology opportunities (Project Nexus), our Board authorized a workforce reduction throughout both our professional services and technology segments. The restructuring costs primarily related to severance and other team member costs from workforce reductions.

Restructuring liabilities related to Project Nexus are included as a component of accrued liabilities on our consolidated balance sheets. The following table summarizes our Project Nexus restructuring-related activities, including costs incurred, cash payments, and the resulting liability balances (in thousands):


	Restructuring Liability Rollforward

Balance as of December 31, 2025	$	—
Severance and other restructuring costs	3,706
Cash payments	(2,498)
Balance as of June 30, 2026	$	1,208

The following table summarizes our Project Nexus restructuring costs by financial statement line item for the three months ended June 30, 2026 (in thousands):


	Three Months Ended June 30, 2026
	Severance and Other Team Member Costs		Other(1)		Total

Cost of revenue, excluding depreciation and amortization:
Technology	$	296	$	—	$	296
Professional services	264		—		264
Sales and marketing	1,251		—		1,251
Research and development	1,490		—		1,490
General and administrative	342		63		405
Total	$	3,643	$	63	$	3,706

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(1)Includes legal and advisory fees related to significant board of director refreshment that are non-recurring and outside the ordinary course of our business.

There were no restructuring costs as part of Project Nexus during the three months ended March 31, 2026. We expect additional restructuring costs as part of Project Nexus of at least $0.5 million during the second half of 2026. We continue to evaluate our restructuring initiatives, which may result in additional restructuring costs and associated payments in the future.

In August 2025, our board of directors authorized a reduction of our global workforce as part of a restructuring plan intended to optimize our cost structure and focus our investment of resources in key priority areas to align with strategic changes (August 2025 Restructuring Plan). As part of the August 2025 Restructuring Plan, we reduced headcount throughout both our professional services and technology segments. The restructuring costs primarily related to severance and other team member costs from workforce reductions. Our restructuring activities and related costs as part of the August 2025 Restructuring Plan were complete by March 31, 2026.

Restructuring liabilities related to the August 2025 Restructuring Plan are included as a component of accrued liabilities on our consolidated balance sheets. The following table summarizes our August 2025 Restructuring Plan restructuring-related activities, including costs incurred, cash payments, and the resulting liability balances (in thousands):


	Restructuring Liability Rollforward

Balance as of December 31, 2025	$	704
Severance and other restructuring costs	1,791
Cash payments	(2,495)
Balance as of June 30, 2026	$	—

The following table summarizes our August 2025 Restructuring Plan costs by financial statement line item for the six months ended June 30, 2026, of which none related to the three months ended June 30, 2026, and the total cumulative charges (in thousands):


	Six Months Ended June 30, 2026
	Severance and Other Team Member Costs		Other(1)		Total

Cost of revenue, excluding depreciation and amortization:
Technology	$	—	$	—	$	—
Professional services	302		—		302
Sales and marketing	109		—		109
Research and development	100		—		100
General and administrative	987		293		1,280
Total	$	1,498	$	293	$	1,791

August 2025 Restructuring Plan final, cumulative charges incurred through June 30, 2026	$	6,823	$	742	$	7,565

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(1)Includes legal and advisory fees related to shareholder activism defense costs regarding our former CEO’s retirement and transition and significant board of director refreshment that are non-recurring and outside the ordinary course of our business.

In January 2025, our board of directors authorized a reduction of our global workforce as part of a restructuring plan intended to optimize our cost structure and focus our investment of resources in key priority areas to align with strategic changes (January 2025 Restructuring Plan). As part of the January 2025 Restructuring Plan, we reduced headcount throughout both our professional services and technology segments. The restructuring costs primarily related to severance and other team member costs from workforce reductions. Our restructuring activities as part of the January 2025 Restructuring Plan were complete by June 30, 2025 and as of December 31, 2025, the related restructuring liabilities were completely settled through cash outlays made to impacted team members.

The following table summarizes our January 2025 Restructuring Plan costs by financial statement line item for the six months ended June 30, 2025 (in thousands), of which less than $0.4 million related to the three months ended June 30, 2025:


	Six Months Ended June 30, 2025
	Total Severance and Other Team Member Costs
	(unaudited)
Cost of revenue, excluding depreciation and amortization:
Technology	$	401
Professional services	1,142
Sales and marketing	352
Research and development	1,908
General and administrative	136
Total	$	3,939