v3.26.1
Segments
 6 Months Ended
Jun. 30, 2026
Segment Reporting [Abstract]  
Segments Segments
We operate our business in two operating segments that also represent our reportable segments. Our business is organized based on our technology offerings and professional services. Accordingly, our segments are:
•Technology – Our technology segment (Technology) includes our data platform, analytics applications, and support services and generates revenue primarily from contracts that are cloud-based subscription arrangements, time-based license arrangements, and maintenance and support fees; and
•Professional Services – Our professional services segment (Professional Services) is generally the combination of analytics, implementation, strategic advisory, outsource, and improvement services to deliver expertise to our clients to more fully configure and utilize the benefits of our Technology offerings.
Revenues and cost of revenue generally are directly attributed to our segments. All segment revenue is from our external clients. Asset and other balance sheet information at the segment level is not reported to our CODM.
The CODM is regularly provided with and reviews revenue and Adjusted Gross Profit by operating segment. The CODM uses Adjusted Gross Profit as the primary measure of our profit used to assess performance and allocate resources between the two operating segments. Adjusted Cost of Revenue is a significant segment expense that is easily computable by subtracting segment Adjusted Gross Profit from segment revenue. Adjusted Gross Profit and Adjusted Cost of Revenue are non-GAAP financial measures, have limitations as analytical tools, and should not be considered in isolation or as a substitute for financial information presented in accordance with GAAP.
The reconciliation between reportable segment Adjusted Gross Profit to consolidated loss before income tax is as follows (in thousands):
Three Months Ended June 30,Six Months Ended June 30,
2026202520262025
(unaudited)(unaudited)
Adjusted Gross Profit
Technology$30,975 $34,852 $63,279 $69,463 
Professional Services4,862 5,112 8,997 9,549 
Total reportable segments Adjusted Gross Profit35,837 39,964 72,276 79,012 
Less Adjusted Gross Profit reconciling items:
Stock-based compensation(417)(1,489)(1,084)(2,710)
Acquisition-related costs, net(1)
— (89)(7)(283)
Restructuring costs(560)(145)(862)(1,543)
Less other reconciling items:
Sales and marketing(10,360)(13,206)(20,945)(27,944)
Research and development(11,026)(12,392)(20,805)(27,578)
General and administrative(11,928)(8,284)(25,888)(22,446)
Depreciation and amortization(10,979)(12,684)(23,094)(25,004)
Goodwill impairment
(27,047)(28,769)(122,548)(28,769)
Interest and other expense, net(3,742)(3,803)(7,877)(7,159)
Loss before income taxes $(40,222)$(40,897)$(150,834)$(64,424)
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(1)Acquisition-related costs, net include deferred retention expenses attributable to the Lumeon, Carevive, ARMUS, and KPI Ninja acquisitions.
Revenue, Adjusted Cost of Revenue, and Adjusted Gross Profit by operating segment were as follows (in thousands):
Three Months Ended June 30,Six Months Ended June 30,
2026202520262025
(unaudited)(unaudited)
Technology:
Revenue
$48,795 $52,876 $98,263 $104,358 
Adjusted Cost of Revenue(1)
17,820 18,024 34,984 34,895 
Adjusted Gross Profit
$30,975 $34,852 $63,279 $69,463 
Professional Services:
Revenue$21,692 $27,845 $42,980 0$55,776 
Adjusted Cost of Revenue(2)
16,830 22,733 33,983 46,227 
Adjusted Gross Profit$4,862 $5,112 $8,997 $9,549 
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(1)Technology Adjusted Cost of Revenue primarily consists of costs associated with hosting and supporting our technology, including third-party cloud computing and hosting costs, license and revenue share fees, contractor costs, and salary and related personnel costs for our cloud services and support teams. Technology Adjusted Cost of Revenue excludes depreciation, amortization, stock-based compensation, acquisition-related costs, net, and restructuring costs.

(2)Professional Services Adjusted Cost of Revenue primarily consists of costs related to delivering our team’s expertise in analytics, strategic advisory, improvement, and implementation services. These costs primarily include salary and related personnel costs, travel-related costs, and outside contractor costs. Professional Services Adjusted Cost of Revenue excludes stock-based compensation, acquisition-related costs, net, and restructuring costs.