| Summary of Revenue from External Customers |
We operate in the United States and Canada and revenue generated from such operations during the years ended December 31, 2025, 2024 and 2023 was as follows (in thousands): | | | | | | | | | | | | | | | | | | | Year Ended December 31, | | 2025 | | 2024 | | 2023 | | United States | $ | 2,756,176 | | | $ | 1,811,113 | | | $ | 1,589,478 | | | Canada | 1,815 | | | 2,359 | | | 1,716 | | | Total revenue | $ | 2,757,991 | | | $ | 1,813,472 | | | $ | 1,591,194 | |
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| Summary of Segment Information |
The practice groups respective revenue and pre-tax income, significant segment expenses, and a reconciliation of segment profit or loss measure to the consolidated income before income tax expense for the years ended December 31, 2025, 2024 and 2023 are presented below (in thousands). | | | | | | | | | | | | | | | | | | | | | For the Year Ended December 31, 2025 | | Financial Services | | Benefits and Insurance Services | | | | Total | | Revenue from external customers | $ | 2,348,358 | | | $ | 409,633 | | | | | $ | 2,757,991 | | | | | | | | | | | Significant expenses: | | | | | | | | | Personnel costs | 1,592,591 | | | 258,849 | | | | | 1,851,440 | | | Facility costs | 95,239 | | | 13,227 | | | | | 108,466 | | Other costs, gains, and losses, net (1) | 319,926 | | | 61,484 | | | | | 381,410 | | | Total segment expense | 2,007,756 | | | 333,560 | | | | | 2,341,316 | | | Segment income before income tax expenses | 340,602 | | | 76,073 | | | | | 416,675 | | | | | | | | | | | Corporate & other: | | | | | | | | | Unallocated corporate operating expenses | | | | | | | 61,000 | | | General & administrative expenses | | | | | | | 121,383 | | | Interest expense | | | | | | | 107,215 | | | Other income, net | | | | | | | (33,758) | | | Consolidated income before income tax expenses | | | | | | | $ | 160,835 | |
| | | | | | | | | | | | | | | | | | | | | For the Year Ended December 31, 2024 | | Financial Services | | Benefits and Insurance Services | | | | Total | | Revenue from external customers | $ | 1,412,424 | | | $ | 401,048 | | | | | $ | 1,813,472 | | | | | | | | | | | Significant expenses: | | | | | | | | | Personnel costs | 1,015,643 | | | 257,166 | | | | | 1,272,809 | | | Facility costs | 55,355 | | | 12,481 | | | | | 67,836 | | Other costs, gains, and losses, net (1) | 181,697 | | | 58,476 | | | | | 240,173 | | | Total segment expense | 1,252,695 | | | 328,123 | | | | | 1,580,818 | | | Segment income before income tax expenses | 159,729 | | | 72,925 | | | | | 232,654 | | | | | | | | | | | Corporate & other: | | | | | | | | | Unallocated corporate operating expenses | | | | | | | 44,485 | | | General & administrative expenses | | | | | | | 108,753 | | | Interest expense | | | | | | | 34,374 | | | Other income, net | | | | | | | (12,765) | | | Consolidated income before income tax expenses | | | | | | | $ | 57,807 | |
| | | | | | | | | | | | | | | | | | | | | For the Year Ended December 31, 2023 | | Financial Services | | Benefits and Insurance Services | | | | Total | | Revenue from external customers | $ | 1,208,589 | | | $ | 382,605 | | | | | $ | 1,591,194 | | | | | | | | | | | Significant expenses: | | | | | | | | | Personnel costs | 834,740 | | | 242,340 | | | | | 1,077,080 | | | Facility costs | 44,694 | | | 12,196 | | | | | 56,890 | | Other costs, gains, and losses, net (1) | 136,483 | | | 53,916 | | | | | 190,399 | | | Total segment expense | 1,015,917 | | | 308,452 | | | | | 1,324,369 | | | Segment income before income tax expenses | 192,672 | | | 74,153 | | | | | 266,825 | | | | | | | | | | | Corporate & other: | | | | | | | | | Unallocated corporate operating expenses | | | | | | | 39,344 | | | General & administrative expenses | | | | | | | 57,965 | | | Interest expense | | | | | | | 20,129 | | | Other income, net | | | | | | | (16,916) | | | Consolidated income before income tax expenses | | | | | | | $ | 166,303 | |
(1) - Other costs, gains, and losses, net primarily consist of travel and entertainment costs, computer and technology related costs, depreciation and amortization expenses, and other discretionary costs.
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