v3.26.1
Segment Information - Financial Information (Details) - USD ($)
$ in Thousands
 3 Months Ended 6 Months Ended
Jun. 30, 2026
Jun. 30, 2025
Jun. 30, 2026
Jun. 30, 2025
Segment Reporting Information [Line Items]        
Revenues $ 330,024 $ 334,595 $ 650,150 $ 657,934
Reconciliation of segment operating earnings (loss):        
Net corporate interest expense (2,852) (3,858) (5,497) (7,802)
Contingent earnout adjustments     180 (443)
Loss on disposition of businesses, net (1,285) 0 (1,285) 0
Software impairment     (2,294) 0
Income Before Income Taxes 19,656 13,665 26,943 22,885
Income taxes (6,235) (5,845) (8,610) (8,325)
Net Income 13,421 7,820 18,333 14,560
Net Income Loss Attributable to Noncontrolling Interests 27 (38) 20 (94)
Net Income Attributable to Shareholders of Crawford & Company 13,448 7,782 18,353 14,466
Segment Reconciling Items        
Segment Reporting Information [Line Items]        
Segment Operating Earnings 33,747 28,984 56,216 52,961
Reconciliation of segment operating earnings (loss):        
Unallocated corporate administrative costs [1] (4,302) (6,988) (13,073) (13,121)
Net corporate interest expense (2,852) (3,858) (5,497) (7,802)
Stock option expense (114) (214) (300) (398)
Amortization of acquisition-related intangible assets (1,782) (1,825) (3,566) (3,625)
Non-service pension costs (1,462) (2,354) (3,438) (4,687)
Contingent earnout adjustments 0 (80) 180 (443)
Loss on disposition of businesses, net (1,285) [2] 0 (1,285) [2] 0
Software impairment (2,294) 0 (2,294) 0
Income Before Income Taxes 19,656 13,665 26,943 22,885
Income taxes (6,235) (5,845) (8,610) (8,325)
Net Income 13,421 7,820 18,333 14,560
Net Income Loss Attributable to Noncontrolling Interests 27 (38) 20 (94)
Net Income Attributable to Shareholders of Crawford & Company 13,448 7,782 18,353 14,466
Service        
Segment Reporting Information [Line Items]        
Revenues 321,439 322,997 630,964 635,029
Service | Operating Segments        
Segment Reporting Information [Line Items]        
Revenues 321,439 322,997 630,964 635,029
Compensation 153,504 156,958 307,314 309,191
Benefits and payroll taxes 31,006 30,694 62,503 61,069
Non-employee labor 10,377 12,207 21,441 25,197
Total Compensation 194,887 199,859 391,258 395,457
Office rent and occupancy 6,731 7,448 13,545 14,905
Other office operating expense [3] 15,790 15,678 31,189 31,252
Depreciation 4,050 4,339 8,125 8,597
Professional fees 7,668 6,349 14,942 13,546
Cost of risk 2,111 2,556 4,550 3,435
Other, net [4] 4,970 4,360 7,654 7,371
Total Other Operating Expense 41,320 40,730 80,005 79,106
Allocated corporate, shared services, and administrative costs [5] 51,485 53,424 103,485 107,505
Total Segment Expenses 287,692 294,013 574,748 582,068
Segment Operating Earnings 33,747 28,984 56,216 52,961
U.S. Property & Casualty | Service | Operating Segments        
Segment Reporting Information [Line Items]        
Revenues 74,065 82,500 146,950 164,690
Compensation 37,034 41,545 74,222 83,108
Benefits and payroll taxes 7,104 7,601 14,305 15,274
Non-employee labor 1,211 1,854 2,455 3,406
Total Compensation 45,349 51,000 90,982 101,788
Office rent and occupancy 692 1,145 1,469 2,312
Other office operating expense [3] 3,573 3,787 6,959 7,577
Depreciation 883 1,817 1,798 3,620
Professional fees 561 533 1,067 1,107
Cost of risk 824 787 1,342 929
Other, net [4] 2,990 2,160 3,533 2,991
Total Other Operating Expense 9,523 10,229 16,168 18,536
Allocated corporate, shared services, and administrative costs [5] 12,038 13,820 25,029 27,135
Total Segment Expenses 66,910 75,049 132,179 147,459
Segment Operating Earnings 7,155 7,451 14,771 17,231
Broadspire        
Segment Reporting Information [Line Items]        
Revenues 109,423 108,158 214,181 211,830
Broadspire | Service | Operating Segments        
Segment Reporting Information [Line Items]        
Revenues 109,423 108,158 214,181 211,830
Compensation 46,957 47,026 93,794 92,077
Benefits and payroll taxes 10,720 10,622 21,400 21,005
Non-employee labor 2,890 3,046 5,754 5,955
Total Compensation 60,567 60,694 120,948 119,037
Office rent and occupancy 2,031 2,163 4,057 4,317
Other office operating expense [3] 3,533 3,317 6,875 6,785
Depreciation 2,060 1,448 4,105 2,895
Professional fees 5,235 4,995 9,970 9,234
Cost of risk 405 1,039 1,171 2,111
Other, net [4] 464 340 575 644
Total Other Operating Expense 13,728 13,302 26,753 25,986
Allocated corporate, shared services, and administrative costs [5] 19,398 19,960 39,894 40,628
Total Segment Expenses 93,693 93,956 187,595 185,651
Segment Operating Earnings 15,730 14,202 26,586 26,179
International Operations        
Segment Reporting Information [Line Items]        
Revenues 137,951 132,339 269,833 258,509
International Operations | Service | Operating Segments        
Segment Reporting Information [Line Items]        
Revenues 137,951 132,339 269,833 258,509
Compensation 69,513 68,387 139,298 134,006
Benefits and payroll taxes 13,182 12,471 26,798 24,790
Non-employee labor 6,276 7,307 13,232 15,836
Total Compensation 88,971 88,165 179,328 174,632
Office rent and occupancy 4,008 4,140 8,019 8,276
Other office operating expense [3] 8,684 8,574 17,355 16,890
Depreciation 1,107 1,074 2,222 2,082
Professional fees 1,872 821 3,905 3,205
Cost of risk 882 730 2,037 395
Other, net [4] 1,516 1,860 3,546 3,736
Total Other Operating Expense 18,069 17,199 37,084 34,584
Allocated corporate, shared services, and administrative costs [5] 20,049 19,644 38,562 39,742
Total Segment Expenses 127,089 125,008 254,974 248,958
Segment Operating Earnings $ 10,862 $ 7,331 $ 14,859 $ 9,551
[1] Unallocated corporate and shared costs and credits represent expenses for the Company's Chief Executive Officer and Board of Directors, certain adjustments to self-insured liabilities, certain unallocated legal and professional fees and other charges, and certain adjustments and recoveries to the Company's allowances for estimated credit losses.
[2] .
[3] Other office and operating expenses include travel and entertainment, automobile expenses, office operating expenses and data processing costs.
[4] Other, net primarily includes advertising expenses, bank service charges, bad debt expense, and property and other taxes.
[5] Allocated corporate, shared services, and administrative costs, comprise of expenses for administrative functions, including direct compensation, payroll taxes, and benefits which are allocated to each segment based on usage.