0000001 - Document - Cover link:presentationLink link:calculationLink link:definitionLink 9952151 - Statement - CONDENSED CONSOLIDATED INCOME STATEMENT (UNAUDITED) link:presentationLink link:calculationLink link:definitionLink 9952152 - Statement - CONDENSED CONSOLIDATED STATEMENT OF COMPREHENSIVE INCOME (UNAUDITED) link:presentationLink link:calculationLink link:definitionLink 9952153 - Statement - CONDENSED CONSOLIDATED STATEMENT OF COMPREHENSIVE INCOME (UNAUDITED) (Parenthetical) link:presentationLink link:calculationLink link:definitionLink 9952154 - Statement - CONDENSED CONSOLIDATED BALANCE SHEET (UNAUDITED) link:presentationLink link:calculationLink link:definitionLink 9952155 - Statement - CONDENSED CONSOLIDATED STATEMENT OF CHANGES IN EQUITY (UNAUDITED) link:presentationLink link:calculationLink link:definitionLink 9952156 - Statement - CONDENSED CONSOLIDATED STATEMENT OF CHANGES IN EQUITY (UNAUDITED) (Parenthetical) link:presentationLink link:calculationLink link:definitionLink 9952157 - Statement - CONDENSED CONSOLIDATED CASH FLOW STATEMENT (UNAUDITED) link:presentationLink link:calculationLink link:definitionLink 9952158 - Statement - CONDENSED CONSOLIDATED CASH FLOW STATEMENT (UNAUDITED) (Parenthetical) link:presentationLink link:calculationLink link:definitionLink 9952159 - Statement - CONDENSED CONSOLIDATED INCOME STATEMENT (UNAUDITED) - Alternative calc link:presentationLink link:calculationLink link:definitionLink 9952160 - Statement - CONDENSED CONSOLIDATED STATEMENT OF COMPREHENSIVE INCOME - Alternative calc link:presentationLink link:calculationLink link:definitionLink 9952161 - Disclosure - Basis of preparation and accounting policies link:presentationLink link:calculationLink link:definitionLink 9952162 - Disclosure - Critical accounting judgements and key sources of estimation uncertainty link:presentationLink link:calculationLink link:definitionLink 9952163 - Disclosure - Segmental analysis link:presentationLink link:calculationLink link:definitionLink 9952164 - Disclosure - Net fee and commission income link:presentationLink link:calculationLink link:definitionLink 9952165 - Disclosure - Insurance business link:presentationLink link:calculationLink link:definitionLink 9952166 - Disclosure - Operating expenses link:presentationLink link:calculationLink link:definitionLink 9952167 - Disclosure - Retirement benefit obligations link:presentationLink link:calculationLink link:definitionLink 9952168 - Disclosure - Impairment link:presentationLink link:calculationLink link:definitionLink 9952169 - Disclosure - Tax link:presentationLink link:calculationLink link:definitionLink 9952170 - Disclosure - Fair values of financial assets and liabilities link:presentationLink link:calculationLink link:definitionLink 9952171 - Disclosure - Derivative financial instruments link:presentationLink link:calculationLink link:definitionLink 9952172 - Disclosure - Allowance for expected credit losses link:presentationLink link:calculationLink link:definitionLink 9952173 - Disclosure - Debt securities in issue link:presentationLink link:calculationLink link:definitionLink 9952174 - Disclosure - Provisions link:presentationLink link:calculationLink link:definitionLink 9952175 - Disclosure - Subordinated liabilities link:presentationLink link:calculationLink link:definitionLink 9952176 - Disclosure - Earnings per share link:presentationLink link:calculationLink link:definitionLink 9952177 - Disclosure - Dividends on ordinary shares and buyback link:presentationLink link:calculationLink link:definitionLink 9952178 - Disclosure - Contingent liabilities, commitments and guarantees link:presentationLink link:calculationLink link:definitionLink 9955511 - Disclosure - Basis of preparation and accounting policies (Policies) link:presentationLink link:calculationLink link:definitionLink 9955512 - Disclosure - Segmental analysis (Tables) link:presentationLink link:calculationLink link:definitionLink 9955513 - Disclosure - Net fee and commission income (Tables) link:presentationLink link:calculationLink link:definitionLink 9955514 - Disclosure - Insurance business (Tables) link:presentationLink link:calculationLink link:definitionLink 9955515 - Disclosure - Operating expenses (Tables) link:presentationLink link:calculationLink link:definitionLink 9955516 - Disclosure - Retirement benefit obligations (Tables) link:presentationLink link:calculationLink link:definitionLink 9955517 - Disclosure - Impairment (Tables) link:presentationLink link:calculationLink link:definitionLink 9955518 - Disclosure - Tax (Tables) link:presentationLink link:calculationLink link:definitionLink 9955519 - Disclosure - Fair values of financial assets and liabilities (Tables) link:presentationLink link:calculationLink link:definitionLink 9955520 - Disclosure - Derivative financial instruments (Tables) link:presentationLink link:calculationLink link:definitionLink 9955521 - Disclosure - Allowance for expected credit losses (Tables) link:presentationLink link:calculationLink link:definitionLink 9955522 - Disclosure - Debt securities in issue (Tables) link:presentationLink link:calculationLink link:definitionLink 9955523 - Disclosure - Provisions (Tables) link:presentationLink link:calculationLink link:definitionLink 9955524 - Disclosure - Subordinated liabilities (Tables) link:presentationLink link:calculationLink link:definitionLink 9955525 - Disclosure - Earnings per share (Tables) link:presentationLink link:calculationLink link:definitionLink 9955526 - Disclosure - Dividends on ordinary shares and buyback (Tables) link:presentationLink link:calculationLink link:definitionLink 9955527 - Disclosure - Segmental analysis - Schedule of Operating Segments (Details) link:presentationLink link:calculationLink link:definitionLink 9955528 - Disclosure - Segmental analysis - Schedule of Reconciliation of Underlying Basis to Statutory Results (Details) link:presentationLink link:calculationLink link:definitionLink 9955529 - Disclosure - Net fee and commission income (Details) link:presentationLink link:calculationLink link:definitionLink 9955530 - Disclosure - Insurance business - Schedule of insurance service result (Details) link:presentationLink link:calculationLink link:definitionLink 9955531 - Disclosure - Insurance business - Schedule of net finance income (expense) from insurance, participating investment and reinsurance contracts (Details) link:presentationLink link:calculationLink link:definitionLink 9955532 - Disclosure - Insurance business - Reconciliation of insurance balances for liability for remaining coverage and liability for incurred claims (Details) link:presentationLink link:calculationLink link:definitionLink 9955533 - Disclosure - Operating expenses (Details) link:presentationLink link:calculationLink link:definitionLink 9955534 - Disclosure - Retirement benefit obligations - Schedule of Defined Benefit Scheme Obligations (Details) link:presentationLink link:calculationLink link:definitionLink 9955535 - Disclosure - Retirement benefit obligations - Schedule of Movements in Net Post-Retirement Defined Benefit Scheme Asset (Details) link:presentationLink link:calculationLink link:definitionLink 9955536 - Disclosure - Retirement benefit obligations - Schedule of Charges to Income Statement (Details) link:presentationLink link:calculationLink link:definitionLink 9955537 - Disclosure - Retirement benefit obligations - Schedule of Principal Assumptions Used in Valuations (Details) link:presentationLink link:calculationLink link:definitionLink 9955538 - Disclosure - Impairment - Schedule of Impairment (Details) link:presentationLink link:calculationLink link:definitionLink 9955539 - Disclosure - Impairment - Narrative (Details) link:presentationLink link:calculationLink link:definitionLink 9955540 - Disclosure - Tax - Schedule of relationship between tax expense and accounting profit (Details) link:presentationLink link:calculationLink link:definitionLink 9955541 - Disclosure - Tax - Narrative (Details) link:presentationLink link:calculationLink link:definitionLink 9955542 - Disclosure - Fair values of financial assets and liabilities - Schedule of Financial Assets Carried at Fair Value by Valuation Hierarchy (Details) link:presentationLink link:calculationLink link:definitionLink 9955543 - Disclosure - Fair values of financial assets and liabilities - Schedule of Financial Liabilities Carried at Fair Value by Valuation Hierarchy (Details) link:presentationLink link:calculationLink link:definitionLink 9955544 - Disclosure - Fair values of financial assets and liabilities- Schedule of Movements in Level 3 Financial Assets Portfolio (Details) link:presentationLink link:calculationLink link:definitionLink 9955545 - Disclosure - Fair values of financial assets and liabilities - Schedule of Movements in Level 3 Financial Liabilities Portfolio (Details) link:presentationLink link:calculationLink link:definitionLink 9955546 - Disclosure - Fair values of financial assets and liabilities - Schedule of Significant Unobservable Inputs Used in Fair Value Measurement (Details) link:presentationLink link:calculationLink link:definitionLink 9955547 - Disclosure - Fair values of financial assets and liabilities - Schedule of Sensitivity of Level 3 Valuations (Details) link:presentationLink link:calculationLink link:definitionLink 9955548 - Disclosure - Fair values of financial assets and liabilities - Schedule of Carrying Values and Fair Values of Financial Assets and Liabilities (Details) link:presentationLink link:calculationLink link:definitionLink 9955549 - Disclosure - Derivative financial instruments (Details) link:presentationLink link:calculationLink link:definitionLink 9955550 - Disclosure - Allowance for expected credit losses - Schedule of impairment allowances (Details) link:presentationLink link:calculationLink link:definitionLink 9955551 - Disclosure - Allowance for expected credit losses - Narrative (Details) link:presentationLink link:calculationLink link:definitionLink 9955552 - Disclosure - Allowance for expected credit losses - Disclosure of Generation of Multiple Economic Assumptions by Quarter and by Year (Details) link:presentationLink link:calculationLink link:definitionLink 9955553 - Disclosure - Allowance for expected credit losses - Disclosure of movement in expected credit loss allowance (Details) link:presentationLink link:calculationLink link:definitionLink 9955554 - Disclosure - Debt securities in issue - Schedule of Debt Securities in Issue (Details) link:presentationLink link:calculationLink link:definitionLink 9955555 - Disclosure - Debt securities in issue - Narrative (Details) link:presentationLink link:calculationLink link:definitionLink 9955556 - Disclosure - Provisions - Schedule of Provisions and Liabilities (Details) link:presentationLink link:calculationLink link:definitionLink 9955557 - Disclosure - Provisions - Narrative (Details) link:presentationLink link:calculationLink link:definitionLink 9955558 - Disclosure - Subordinated liabilities (Details) link:presentationLink link:calculationLink link:definitionLink 9955559 - Disclosure - Earnings per share (Details) link:presentationLink link:calculationLink link:definitionLink 9955560 - Disclosure - Dividends on ordinary shares and buyback (Details) link:presentationLink link:calculationLink link:definitionLink 9955561 - Disclosure - Contingent liabilities, commitments and guarantees (Details) link:presentationLink link:calculationLink link:definitionLink