| Financial Information by Segment |
The following table presents financial information by segment for the three months ended March 31, 2026: | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | In thousands | | Revenue Solutions | | Customer Care | | Fulfillment & Logistics | | Restructuring Expense | | Unallocated Corporate | | Total | | Revenue | | $ | 7,916 | | | $ | 12,857 | | | $ | 16,491 | | | $ | — | | | $ | — | | | $ | 37,264 | | | Segment labor expense | | 4,454 | | | 9,011 | | | 3,966 | | | — | | | 2,379 | | | 19,810 | | | Other segment operating expense | | 1,808 | | | 2,186 | | | 10,524 | | | — | | | 2,462 | | | 16,980 | | | Restructuring expense | | — | | | — | | | — | | | 160 | | | — | | | 160 | | | Contribution margin (loss) | | $ | 1,654 | | | $ | 1,660 | | | $ | 2,001 | | | $ | (160) | | | $ | (4,841) | | | $ | 314 | | | Overhead allocation | | 675 | | | 771 | | | 800 | | | — | | | (2,246) | | | — | | | EBITDA | | $ | 979 | | | $ | 889 | | | $ | 1,201 | | | $ | (160) | | | $ | (2,595) | | | $ | 314 | | | Depreciation and amortization | | 160 | | | 132 | | | 516 | | | — | | | 274 | | | 1,082 | | | Operating income (loss) | | $ | 819 | | | $ | 757 | | | $ | 685 | | | $ | (160) | | | $ | (2,869) | | | $ | (768) | |
The following table presents financial information by segment for the three months ended March 31, 2025: | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | In thousands | | Revenue Solutions | | Customer Care | | Fulfillment & Logistics | | Restructuring Expense | | Unallocated Corporate | | Total | | Revenue | | $ | 8,782 | | | $ | 13,001 | | | $ | 19,778 | | | $ | — | | | $ | — | | | $ | 41,561 | | | Segment labor expense | | 4,487 | | | 8,016 | | | 4,562 | | | — | | | 2,734 | | | 19,799 | | | Other segment operating expense | | 2,511 | | | 2,100 | | | 12,644 | | | — | | | 2,646 | | | 19,901 | | | Restructuring expense | | — | | | — | | | — | | | 838 | | | — | | | 838 | | | Contribution margin (loss) | | $ | 1,784 | | | $ | 2,885 | | | $ | 2,572 | | | $ | (838) | | | $ | (5,380) | | | $ | 1,023 | | | Overhead allocation | | 711 | | | 826 | | | 882 | | | — | | | (2,419) | | | — | | | EBITDA | | $ | 1,073 | | | $ | 2,059 | | | $ | 1,690 | | | $ | (838) | | | $ | (2,961) | | | $ | 1,023 | | | Depreciation and amortization | | 217 | | | 51 | | | 501 | | | — | | | 294 | | | 1,063 | | | Operating income (loss) | | $ | 856 | | | $ | 2,008 | | | $ | 1,189 | | | $ | (838) | | | $ | (3,255) | | | $ | (40) | |
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