v3.26.1
Segment and geographic information - Summary of Financial Information by Each Reportable Segment (Details) - USD ($)
$ in Thousands
 3 Months Ended
Mar. 31, 2026
Mar. 31, 2025
Segment Reporting Information [Line Items]    
Revenue from Contract with Customer, Including Assessed Tax $ 191,407 $ 200,300
Cost of revenue 62,140 70,857
Gross Profit, Adjusted 136,224 136,385
Content Costs [Member]    
Segment Reporting Information [Line Items]    
Cost of revenue (34,607) (45,177)
Customer Support [Member]    
Segment Reporting Information [Line Items]    
Cost of revenue (13,329) (11,561)
Other segment items    
Segment Reporting Information [Line Items]    
Cost of revenue (7,247) (7,177)
Enterprise    
Segment Reporting Information [Line Items]    
Revenue from Contract with Customer, Including Assessed Tax 132,889 127,748
Gross Profit, Adjusted 101,457 95,984
Enterprise | Content Costs [Member]    
Segment Reporting Information [Line Items]    
Cost of revenue (18,004) (20,371)
Enterprise | Customer Support [Member]    
Segment Reporting Information [Line Items]    
Cost of revenue (11,501) (9,885)
Enterprise | Other segment items    
Segment Reporting Information [Line Items]    
Cost of revenue (1,927) (1,508)
Consumer    
Segment Reporting Information [Line Items]    
Revenue from Contract with Customer, Including Assessed Tax 58,518 72,552
Gross Profit, Adjusted 34,767 40,401
Consumer | Content Costs [Member]    
Segment Reporting Information [Line Items]    
Cost of revenue (16,603) (24,806)
Consumer | Customer Support [Member]    
Segment Reporting Information [Line Items]    
Cost of revenue (1,828) (1,676)
Consumer | Other segment items    
Segment Reporting Information [Line Items]    
Cost of revenue $ (5,320) $ (5,669)