In August 2025, our board of directors authorized a reduction of our global workforce as part of a restructuring plan intended to optimize our cost structure and focus our investment of resources in key priority areas to align with strategic changes (August 2025 Restructuring Plan). As part of the August 2025 Restructuring Plan, we reduced headcount throughout both our professional services and technology segments. The restructuring costs primarily related to severance and other team member costs from workforce reductions. Our restructuring activities as part of the August 2025 Restructuring Plan were complete by March 31, 2026.

Restructuring liabilities related to the August 2025 Restructuring Plan are included as a component of accrued liabilities on our consolidated balance sheets. The following table summarizes our August 2025 Restructuring Plan restructuring-related activities, including costs incurred, cash payments, and the resulting liability balances (in thousands):


	Restructuring Liability Rollforward

Balance as of December 31, 2025	$	704
Severance and other restructuring costs	1,791
Cash payments	(963)
Balance as of March 31, 2026	$	1,532

The following table summarizes our August 2025 Restructuring Plan costs by financial statement line item for the year ended three months ended March 31, 2026 and the total cumulative charges (in thousands):


	Three Months Ended March 31, 2026
	Severance and Other Team Member Costs		Other(1)		Total

Cost of revenue, excluding depreciation and amortization:
Technology	$	—	$	—	$	—
Professional services	302		—		302
Sales and marketing	109		—		109
Research and development	100		—		100
General and administrative	987		293		1,280
Total	$	1,498	$	293	$	1,791

August 2025 Restructuring Plan final, cumulative charges incurred through March 31, 2026	$	6,823	$	742	$	7,565

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(1)Includes legal and advisory fees related to shareholder activism defense costs regarding our former CEO’s retirement and transition in the first quarter of 2026 and significant board of director refreshment that are non-recurring and outside the ordinary course of our business.

In January 2025, our board of directors authorized a reduction of our global workforce as part of a restructuring plan intended to optimize our cost structure and focus our investment of resources in key priority areas to align with strategic changes (January 2025 Restructuring Plan). As part of the January 2025 Restructuring Plan, we reduced headcount throughout both our professional services and technology segments. The restructuring costs primarily related to severance and other team member costs from workforce reductions. Our restructuring activities as part of the January 2025 Restructuring Plan were complete by June 30, 2025 and as of December 31, 2025, the related restructuring liabilities were completely settled through cash outlays made to impacted team members.

The following table summarizes our 2025 Restructuring Plan costs by financial statement line item for the three months ended March 31, 2025 and total cumulative charges (in thousands):


	Three Months Ended March 31, 2025
	Total Severance and Other Team Member Costs
	(unaudited)
Cost of revenue, excluding depreciation and amortization:
Technology	$	401
Professional services	998
Sales and marketing	352
Research and development	1,671
General and administrative	136
Total	$	3,558

January 2025 Restructuring Plan final, cumulative charges incurred through June 30, 2025	$	3,939