v3.26.1
Allowance for Credit Losses and Reserve for Unfunded Lending Commitments (Tables)
 3 Months Ended
Mar. 31, 2026
Accounts, Notes, Loans and Financing Receivable, Gross, Allowance, and Net [Abstract]  
Allowance for Credit Losses on Financing Receivables
The table below summarizes changes in the allowance for credit losses and reserve for unfunded lending commitments by segment for the three months ended March 31, 2026 and 2025. Our allowance for credit losses increased by $221 million to $23.6 billion as of March 31, 2026 from December 31, 2025.
Table 5.1: Allowance for Credit Losses and Reserve for Unfunded Lending Commitments Activity
Three Months Ended March 31, 2026
(Dollars in millions)Credit CardConsumer BankingCommercial BankingTotal
Allowance for credit losses:
Balance as of December 31, 2025$20,066 $1,892 $1,451 $23,409 
Charge-offs
(4,641)(735)(69)(5,445)
Recoveries(1)
1,222 371 5 1,598 
Net charge-offs(3,419)(364)(64)(3,847)
Provision for credit losses
3,411 519 147 4,077 
Allowance build (release) for credit losses(8)155 83 230 
Other changes(2)
(9)0 0 (9)
Balance as of March 31, 202620,049 2,047 1,534 23,630 
Reserve for unfunded lending commitments:
Balance as of December 31, 20250 0 142 142 
Provision (benefit) for losses on unfunded lending commitments0 0 (9)(9)
Balance as of March 31, 20260 0 133 133 
Combined allowance and reserve as of March 31, 2026$20,049 $2,047 $1,667 $23,763 

Three Months Ended March 31, 2025
(Dollars in millions)Credit CardConsumer BankingCommercial BankingTotal
Allowance for credit losses:
Balance as of December 31, 2024$12,974 $1,884 $1,400 $16,258 
Charge-offs
(2,978)(676)(38)(3,692)
Recoveries(1)
579 363 14 956 
Net charge-offs(2,399)(313)(24)(2,736)
Provision for credit losses
1,926 301 141 2,368 
Allowance build (release) for credit losses
(473)(12)117 (368)
Other changes(2)
9 0 0 9 
Balance as of March 31, 202512,510 1,872 1,517 15,899 
Reserve for unfunded lending commitments:
Balance as of December 31, 20240 0 143 143 
Provision (benefit) for losses on unfunded lending commitments0 0 1 1 
Balance as of March 31, 20250 0 144 144 
Combined allowance and reserve as of March 31, 2025$12,510 $1,872 $1,661 $16,043 
_________
(1)Third-party collection expenses of $244 million and $108 million for the three months ended March 31, 2026 and 2025, respectively, are included in other non-interest expense.
(2)Primarily represents foreign currency translation adjustments.
Credit Quality Indicator
The tables below present our Credit Card segment by delinquency status as of March 31, 2026 and December 31, 2025.
Table 4.3: Domestic and International Credit Card Delinquency Status
March 31, 2026December 31, 2025
(Dollars in millions)Revolving LoansRevolving Loans Converted to TermTotalRevolving LoansRevolving Loans Converted to TermTotal
Credit Card:
Domestic credit card:
Current
$242,915 $1,718 $244,633 $250,332 $1,600 $251,932 
30-59 days
2,529 88 2,617 2,925 90 3,015 
60-89 days
1,951 70 2,021 2,233 75 2,308 
Greater than 90 days
4,631 126 4,757 5,016 132 5,148 
Total domestic credit card252,026 2,002 254,028 260,506 1,897 262,403 
International card businesses:
Current
7,046 45 7,091 7,260 44 7,304 
30-59 days
113 5 118 112 5 117 
60-89 days
81 3 84 80 3 83 
Greater than 90 days
162 5 167 158 6 164 
Total international card businesses$7,402 $58 $7,460 $7,610 $58 $7,668 
Table 4.4: Personal Loans Delinquency Status
March 31, 2026
Term Loans by Vintage Year
(Dollars in millions)20262025202420232022PriorTotal Term LoansRevolving LoansRevolving Loans Converted to TermTotal
Personal loans—Delinquency status:
Current$921 $3,586 $2,323 $1,334 $532 $210 $8,906 $0 $0 $8,906 
30-59 days1 16 22 18 8 3 68 0 0 68 
60-89 days0 12 16 12 6 3 49 0 0 49 
Greater than 90 days0 9 14 14 7 3 47 0 0 47 
Total personal loans$922 $3,623 $2,375 $1,378 $553 $219 $9,070 $0 $0 $9,070 
December 31, 2025
Term Loans by Vintage Year
(Dollars in millions)20252024202320222021PriorTotal Term LoansRevolving LoansRevolving Loans Converted to TermTotal
Personal loans—Delinquency status:
Current$4,050 $2,727 $1,614 $658 $208 $68 $9,325 $0 $0 $9,325 
30-59 days14 22 22 10 3 1 72 0 0 72 
60-89 days8 17 16 8 3 1 53 0 0 53 
Greater than 90 days5 16 17 8 2 1 49 0 0 49 
Total personal loans$4,077 $2,782 $1,669 $684 $216 $71 $9,499 $0 $0 $9,499 
The table below presents loans held for investment in our Consumer Banking segment loans held for investment by credit quality indicator as of March 31, 2026 and December 31, 2025. We present our auto loan portfolio by Fair Isaac Corporation (“FICO”) scores at origination and our retail banking loan portfolio by delinquency status, which includes all past due loans, both performing and nonperforming.
Table 4.5: Consumer Banking Portfolio by Vintage Year
March 31, 2026
Term Loans by Vintage Year
(Dollars in millions)20262025202420232022PriorTotal Term LoansRevolving LoansRevolving Loans Converted to TermTotal
Auto—At origination FICO scores:(1)
Greater than 660$5,371 $16,021 $10,430 $4,551 $3,899 $2,472 $42,744 $0 $0 $42,744 
621-6601,980 6,223 3,630 2,000 1,434 964 16,231 0 0 16,231 
620 or below3,670 11,557 5,416 2,856 1,808 1,418 26,725 0 0 26,725 
Total auto11,021 33,801 19,476 9,407 7,141 4,854 85,700 0 0 85,700 
Retail banking—Delinquency status:
Current47 84 125 67 76 422 821 330 2 1,153 
30-59 days0 0 1 0 0 4 5 9 0 14 
60-89 days0 1 0 1 0 0 2 2 0 4 
Greater than 90 days0 0 0 0 0 1 1 1 0 2 
Total retail banking47 85 126 68 76 427 829 342 2 1,173 
Total consumer banking$11,068 $33,886 $19,602 $9,475 $7,217 $5,281 $86,529 $342 $2 $86,873 
    
December 31, 2025
Term Loans by Vintage Year
(Dollars in millions)20252024202320222021PriorTotal Term LoansRevolving LoansRevolving Loans Converted to TermTotal
Auto—At origination FICO scores:(1)
Greater than 660$17,601 $11,622 $5,209 $4,634 $2,706 $512 $42,284 $0 $0 $42,284 
621-6606,691 4,002 2,258 1,683 988 263 15,885 0 0 15,885 
620 or below12,319 5,947 3,213 2,115 1,290 547 25,431 0 0 25,431 
Total auto36,611 21,571 10,680 8,432 4,984 1,322 83,600 0 0 83,600 
Retail banking—Delinquency status:
Current103 126 69 78 40 411 827 341 3 1,171 
30-59 days1 0 0 0 0 1 2 10 0 12 
60-89 days0 0 0 0 0 1 1 1 0 2 
Greater than 90 days0 0 0 0 0 2 2 3 0 5 
Total retail banking104 126 69 78 40 415 832 355 3 1,190 
Total consumer banking$36,715 $21,697 $10,749 $8,510 $5,024 $1,737 $84,432 $355 $3 $84,790 
__________
(1)Amounts represent period-end loans held for investment in each credit score category. Auto loan credit scores generally represent average FICO scores obtained from three credit bureaus at the time of application and are not refreshed thereafter. Balances for which no credit score is available or the credit score is invalid are included in the 620 or below category.
The following table presents loans held for investment for our Commercial Banking segment by internal risk ratings as of March 31, 2026 and December 31, 2025. The internal risk rating status includes all past due loans, both performing and nonperforming.
Table 4.6: Commercial Banking Portfolio by Internal Risk Ratings
March 31, 2026
Term Loans by Vintage Year
(Dollars in millions)20262025202420232022PriorTotal Term LoansRevolving LoansRevolving Loans Converted to TermTotal
Internal risk rating:(1)
Commercial and multifamily real estate
Noncriticized$1,285 $2,216 $1,360 $1,769 $2,846 $5,236 $14,712 $16,783 $50 $31,545 
Criticized performing0 0 107 145 460 1,068 1,780 32 90 1,902 
Criticized nonperforming0 9 24 0 0 329 362 0 0 362 
Total commercial and multifamily real estate1,285 2,225 1,491 1,914 3,306 6,633 16,854 16,815 140 33,809 
Commercial and industrial
Noncriticized1,864 7,726 4,871 4,575 6,812 9,306 35,154 17,799 47 53,000 
Criticized performing0 43 267 188 519 900 1,917 691 0 2,608 
Criticized nonperforming0 17 67 14 157 416 671 186 49 906 
Total commercial and industrial1,864 7,786 5,205 4,777 7,488 10,622 37,742 18,676 96 56,514 
Total commercial banking$3,149 $10,011 $6,696 $6,691 $10,794 $17,255 $54,596 $35,491 $236 $90,323 
December 31, 2025
Term Loans by Vintage Year
(Dollars in millions)20252024202320222021PriorTotal Term LoansRevolving LoansRevolving Loans Converted to TermTotal
Internal risk rating:(1)
Commercial and multifamily real estate
Noncriticized$2,288 $1,516 $2,034 $3,178 $1,357 $4,573 $14,946 $16,352 $140 $31,438 
Criticized performing0 172 145 428 109 975 1,829 29 2 1,860 
Criticized nonperforming10 17 0 0 76 217 320 0 0 320 
Total commercial and multifamily real estate2,298 1,705 2,179 3,606 1,542 5,765 17,095 16,381 142 33,618 
Commercial and industrial
Noncriticized8,077 5,391 4,623 7,531 3,284 6,667 35,573 16,643 219 52,435 
Criticized performing3 162 185 391 726 309 1,776 541 0 2,317 
Criticized nonperforming12 71 12 158 246 196 695 162 35 892 
Total commercial and industrial8,092 5,624 4,820 8,080 4,256 7,172 38,044 17,346 254 55,644 
Total commercial banking$10,390 $7,329 $6,999 $11,686 $5,798 $12,937 $55,139 $33,727 $396 $89,262 
__________
(1)Criticized exposures correspond to the “Special Mention,” “Substandard” and “Doubtful” asset categories defined by bank regulatory authorities.
The table below presents gross charge-offs for loans held for investment by vintage year during the three months ended March 31, 2026.
Table 5.2: Gross Charge-Offs by Vintage Year
Three Months Ended March 31, 2026
Term Loans by Vintage Year
(Dollars in millions)20262025202420232022PriorTotal Term LoansRevolving LoansRevolving Loans Converted to TermTotal
Credit Card
Domestic credit cardN/AN/AN/AN/AN/AN/AN/A$4,257 $113 $4,370 
Personal loans
$0 $24 $41 $35 $15 $6 $121 N/AN/A121 
International card businessN/AN/AN/AN/AN/AN/AN/A145 5 150 
Total credit card0 24 41 35 15 6 121 4,402 118 4,641 
Consumer Banking
Auto3 207 197 125 102 77 711 0 0 711 
Retail banking0 0 0 0 0 1 1 23 0 24 
Total consumer banking3 207 197 125 102 78 712 23 0 735 
Commercial Banking
Commercial and multifamily real estate0 0 0 0 0 3 3 0 0 3 
Commercial and industrial0 0 0 0 10 52 62 4 0 66 
Total commercial banking0 0 0 0 10 55 65 4 0 69 
Total$3 $231 $238 $160 $127 $139 $898 $4,429 $118 $5,445 
Schedule of Loss Sharing Arrangement Impact
The table below summarizes the changes in the estimated reimbursements from these partners for the three months ended March 31, 2026 and 2025.
Table 5.3: Summary of Credit Card Partnership Loss Sharing Arrangements Impacts
Three Months Ended March 31,
(Dollars in millions)20262025
Estimated reimbursements from partners, beginning of period$1,103 $1,010 
Amounts due from partners for charged off loans(173)(171)
Change in estimated partner reimbursements that decreased provision for credit losses
337 251 
Estimated reimbursements from partners, end of period$1,267 $1,090