v3.26.1
Segment and Geographic Information
 3 Months Ended
Mar. 31, 2026
Segment Reporting [Abstract]  
Segment and Geographic Information
10. Segment and Geographic Information
We operate in a single operating segment composed of the condensed consolidated financial results of Freshworks. Our Chief Executive Officer (CEO) is the chief operating decision maker (CODM) of Freshworks and the key measures of segment profit or loss that our CODM uses to allocate resources and assess performance is our revenue and consolidated net loss. Significant segment expenses reviewed by our CODM for our single operating segment comprise of stock-based compensation, amortization of acquired intangible assets, and other segment expenses. Other segment expenses utilize operating expenses recognized as research and development, selling and marketing, and general and administrative expenses within our condensed consolidated statement of operations less stock-based compensation and amortization of acquired intangible assets, and primarily related to personnel-related
costs. Refer to Note 11—Stockholders' Equity and Stock-Based Compensation and Note 6—Goodwill and Intangible Assets, Net for information regarding amounts pertaining to stock-based compensation and amortization of acquired intangibles.
Revenue by geographic location is determined based on the customers' billing address. The following table summarizes revenue by geographic region (in thousands):
Three Months Ended March 31,
20262025
North America$107,540 $91,471 
Europe, Middle East and Africa88,627 75,810 
Asia Pacific25,865 23,354 
Other6,601 5,638 
Total revenue$228,633 $196,273 
Revenue from North America consists primarily of revenue from the United States. For the three months ended March 31, 2026 and 2025, revenue generated from the United States was approximately $96.5 million and $82.4 million, or approximately 42% and 42% of total consolidated revenue, respectively.
The United Kingdom, included within Europe, Middle East and Africa in the table above, contributed $30.2 million and $27.2 million, or approximately 13% and 14% of total consolidated revenue for the three months ended March 31, 2026 and 2025, respectively.
Long-lived assets consist primarily of property, plant and equipment and ROU assets. The following table summarizes long-lived assets by geographic information (in thousands):
March 31, 2026December 31, 2025
North America$41,872 $39,747 
Europe, Middle East and Africa5,788 6,383 
Asia Pacific33,530 32,606 
Total long-lived assets$81,190 $78,736 
Long-lived assets in North America are primarily located in the United States, and long-lived assets in Asia Pacific are primarily located in India.