Expenses by nature - Summary of Expense By Nature (Details) - CNY (¥) ¥ in Millions |
12 Months Ended | ||
|---|---|---|---|
Dec. 31, 2025 |
Dec. 31, 2024 |
Dec. 31, 2023 |
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| Disclosure Expense By Nature [Abstract] | |||
| Service costs (note i) | ¥ 11,349 | ¥ 11,974 | ¥ 14,176 |
| Advertising agency fees | 1,225 | 1,015 | 790 |
| Employee benefits expenses (note ii and note iii) | 4,127 | 3,819 | 3,990 |
| Promotion and advertising expenses | ¥ 672 | ¥ 611 | ¥ 603 |
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- References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef
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- References Reference 1: http://www.xbrl.org/2003/role/disclosureRef
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- References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef
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- Definition Advertising agency fees. No definition available.
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- Definition Disclosure expense by nature. No definition available.
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