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Yours faithfully
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/s/ Sebastien Brochet
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Sebastien Brochet, CFO
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For and on behalf of BW Maritime Pte Ltd
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/s/ Petrus Wouter Van Echtelt
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Petrus Wouter Van Echtelt, CFO
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For and on behalf of Hafnia Pools Pte. Ltd.
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1.
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Definitions and Interpretation
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2.
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Our Services and responsibilities
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| (a) |
BW shall provide the Services with reasonable skill and care.
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| (b) |
BW shall use its best efforts to meet any specified timetable. Unless expressly agreed in writing, dates contained in the Contract or otherwise communicated are indicative dates intended for planning purposes only.
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| (c) |
Unless expressly agreed in writing, any further work which BW agrees to carry out in connection with the Services shall be carried out as part of the Contract and shall be subject to its terms.
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| (d) |
The Company shall not rely on draft deliverables or oral advice issued by BW as they may be subject to further work and revisions.
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| (e) |
BW represents that it has sufficient and competent personnel and other resources to carry out the Services pursuant to this Contract with a satisfactory quality and a service level.
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| (f) |
BW is conscious that the Company’s parent company is listed on the Oslo Stock Exchange and New York Stock Exchange, and of the implications in terms of listing requirements and continuing obligations, and will take appropriate steps to
remain aware of and to perform the Services consistent with these requirements and obligations.
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3.
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Your Responsibilities
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| (a) |
BW’s performance is dependent on the Company carrying out its responsibilities as set out in the Contract.
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| (b) |
The Company shall provide BW promptly with all information and instructions, and access to third parties, reasonably required to perform the Services. The Company shall ensure that BW is permitted to use any third party information or
intellectual property rights which the Company shall require BW to use to perform the Services.
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| (c) |
The Company represents that all information provided to BW is accurate, complete and not misleading (BW shall rely on this information to perform the Services and shall not verify in any way except to the extent expressly agreed to) in
any material respect. To avoid any misunderstanding or miscommunication in the course of duty, where possible, communications between BW and the Company must be in writing by letter, email or facsimile. The Company shall notify BW in
writing, without delay, upon becoming aware of any matter or circumstance which is materially inconsistent with the information disclosed or renders any such information inaccurate or misleading. BW shall not be liable for any loss or
damage, fines and penalties arising from reliance on any information or materials supplied by the Company or for any inaccuracy or defect in any information or materials supplied by the Company.
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| (d) |
The Company shall ensure that staff with the appropriate skills and experience is made available to provide assistance as reasonably required to enable BW to perform the Services.
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4.
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Fees and Payments
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| (a) |
Fees for the Services shall be charged on the basis as set out in the Schedules attached to the Letter of Engagement.
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| (b) |
Any fee estimate given by BW, whether for planning or any other purposes, shall be given in good faith but shall be subject to revision by mutual agreement if the level of activity deviates significantly. Where foreseeable, increases
to or extensions in fees or costs shall be communicated and agreed in advance, prior to the relevant Services proceeding.
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| (c) |
All fees are inclusive of expected travel and related expenses unless stated otherwise in the Contract. If BW is likely to incur unbudgeted travel and related expenses these must be approved in advance in writing by the Company and
the Company will then be responsible for them but may require that BW presents supporting invoices for such costs and expenses before any reimbursement is made by the Company to BW.
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| (d) |
All fees shall be stated exclusive of any taxes other the corporate income taxes. The Company shall be responsible for paying any taxes other than corporate income taxes arising from the Contract, such as GST, at the rate incurred by
BW.
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| (e) |
All invoices shall be due for payment 14 days from invoice date, subject however to provision of supporting invoices as per item (c) above, if required by the Company.
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5.
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Intellectual Property Rights
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6.
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Data Protection
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| (a) |
In connection with this engagement, BW and the Company may provide personal data to each other which may be subject to applicable data protection laws and regulations.
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| (b) |
The Company agrees that BW may process and transfer personal data belonging to the Company’s personnel to other BW companies and relevant subcontractors (who may be located in other territories) if BW
reasonably considers it necessary for the purposes and provided that BW complies with applicable data protection laws of (i) providing the Services, (ii) maintaining BW’s operations and/or management systems, and (iii) quality and risk
management reviews. In this respect BW is to be mindful of, and is entirely responsible for, compliance with laws and regulations including compliance with insider trading rules of any jurisdiction or exchange.
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7.
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Subcontractors
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8.
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Term and Termination
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| (a) |
The Contract for Services shall commence on the date set forth in the respective Schedule to which they relate.
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| (b) |
The Contract may be terminated by either party serving the required notice period as set forth in the respective Schedule or if the Schedule is silent not less than 180 days written notice. The termination of a Service shall not affect
the terms and/or validity of the other Services under the Contract. This Contract in its entirety (including all Schedules) may be terminated upon 365 days written notice.
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| (c) |
The Contract may be terminated by either party by written notice in the event that the other party is unable to pay its debts or has a receiver, manager or liquidator appointed or calls a meeting of its creditors or ceases for any
other reason to carry on business or, if in the reasonable opinion of the other party any of these events appears likely to happen.
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| (d) |
The Company may terminate any Schedule by 90 days’ written notice if BW is in continuing breach of its obligations pursuant to such Schedule for a period of 30 days or more.
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| (e) |
On the termination of the Contract, the Company shall pay BW for all Services provided up to the termination and for additional costs necessarily incurred as a result of the early termination of the Services for example costs relating
to sub-contracts or relocation costs.
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9.
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Confidentiality
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| (a) |
BW and the Company shall not disclose to any third party, without the prior written consent of the other party, any confidential information received from the other party for the purposes of providing or receiving the Services which if
disclosed in writing is marked confidential or if disclosed orally is confirmed in writing as being confidential. This provision shall not apply to any information which:
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| (i) |
is or becomes generally available to the public other than as a result of a breach of an obligation under this provision; or
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| (ii) |
is acquired from a third party who owes no obligation of confidence in respect of the information; or
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| (iii) |
is in possession of the receiving party without restriction before the date of receipt from the other party; or
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| (iv) |
the recipient is required by law, a court of competent jurisdiction, or by a government or regulatory authority, or under the Company's Constitution to disclose.
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| (b) |
BW and the Company shall not disclose any confidential information to its professional advisors or insurers or to any other third party provided that the disclosing party shall ensure that the person to whom such information is
disclosed is informed of its confidential nature and where appropriate enters into a confidentiality undertaking with the disclosing party. Where necessary, BW shall inform the Company for inclusion of such parties in its insiders list
for exchange compliance purposes.
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| (c) |
BW acknowledges that confidential information received from the Company or its affiliates in connection with this Contract may have an effect on the price of the shares in the Company or related financial instruments, and will thus be
classified as insider information under the Norwegian Securities Trading Act (“Inside Information”).
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| (d) |
BW acknowledges that any person being in possession of Inside Information will be subject to prohibition on trading (directly or indirectly) in the financial instrument, prohibition on giving advice regarding trading in the financial
instrument and a duty of confidentiality and to prevent that unauthorized persons are given access to the Inside Information, breach of which are subject to criminal sanctions.
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| (e) |
BW undertakes to maintain lists of all persons (individuals) that receive Inside Information. As required by the Norwegian Securities Trading Act, the list shall be continuously updated and shall state the identity of the persons, the
date and time the persons were given access to the information, the functions of the persons, the reasons why the persons are given access to the information and the date of entries and changes to the list. Separate lists may be
maintained for separate projects, tasks or events. The persons to be listed shall be made aware of the rules referred to in clause (d) above. The lists shall be kept for at least five years from last being updated. Upon the Company’s
request, BW shall promptly provide the Company with a copy of the relevant list.
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10.
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Liability
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| (a) |
BW shall not be liable for losses suffered other than in respect of the performance of the Services to the extent that it is determined to have resulted from intentional or deliberate misconduct or gross negligence of its employees,
and which in any case is restricted to five times of the fee paid for the services or work giving rise to the liability. The Company agrees that BW shall not be responsible for losses suffered by third parties relying, without consent, on
any work arising from the engagement of its services.
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| (b) |
To the extent permitted by law, BW shall not be liable for any loss, damages or expenses, not directly caused by its wrongdoing (including loss of profits or revenue, business interruption, loss or
corruption of data, loss of business opportunity, or failure to realise anticipated savings or benefits) arising in any way in relation to the Services.
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| (c) |
The Contracts (Rights of Third Parties) Act of Singapore shall not under any circumstances apply to this Contract and any person who is not a party to this Contract shall have no right whatsoever under the said Act to enforce this
Contract or any of its terms and the parties to this Contract do not intend for any term of this Contract to be enforceable by any third party.
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| (d) |
Any legal proceeding arising from this Contract must be brought within 2 years from the date when the party bringing the proceeding first becomes aware or ought reasonably to have become aware of the facts which give rise to the
liability or alleged liability and in any event no later than 4 years after such cause of action accrued.
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| (e) |
Nothing in this Contract precludes BW nor any employee or agent of BW taking such steps as are necessary in order to comply with the professional or ethical rules of any relevant professional
body of which an employee or agent may be a member.
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11.
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SEC Prohibitions
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12.
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Electronic Communication
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13.
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General
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| (a) |
Force Majeure - Neither party to this Contract shall be liable to the other for any failure to fulfill obligations caused by circumstances outside its reasonable control.
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| (b) |
Assignment - No party may transfer, charge or otherwise seek to deal in any of its rights or obligations under the Contract without the prior written consent of the other party. No party may
assign its rights or obligations under the Contract except that BW may assign its rights and obligations to any legal entity established or designated to take over all or part of BW's business.
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| (c) |
Waiver - No delay by either party in enforcing any of the terms or conditions of the Contract shall affect or restrict its rights and powers arising under the Contract. No waiver of any term or
condition of the Contract shall be effective unless made in writing.
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| (d) |
Amendment - Any amendment to the Contract shall not be effective unless agreed in writing by both parties.
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| (e) |
Survival - The provisions of the Contract which expressly or by implication are intended to survive its termination or expiry shall survive and continue to bind both parties.
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| (f) |
Staff - No party shall during the period of this Contract or within 6 months of its termination or expiry solicit directly or indirectly any staff of the other who has been involved in providing
or receiving the Services or otherwise connected with the Contract without the prior written consent of and upon such terms specified by the other party. This shall not restrict either party from employing staff who apply unsolicited in
response to a general advertising or other general recruitment campaign.
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| (g) |
Entire Agreement - The Contract forms the entire agreement between BW and the Company relating to the Services. It replaces and supersedes any previous proposals, correspondence, understanding
or other communications whether written or oral.
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14.
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Governing Law
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| (a) |
Applicable law - This Contract shall be governed by and interpreted in accordance with the laws of Singapore.
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| (b) |
Mediation - If a dispute arises, the parties shall attempt to resolve it by discussion, negotiation and mediation before commencing legal proceedings.
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| (c) |
Arbitration - Any dispute arising out of or in connection with the Contract, including any question regarding its existence, validity or
termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore Chamber of Maritime Arbitration ("SCMA Rules") for the time being in force at the commencement of
the arbitration, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The language of the arbitration shall be English.
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1.
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Board and Audit Committee Meetings
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Preparing notice and agenda of meetings.
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Attendance at such meetings, drafting minutes of the meetings and liaising with Management and Chairman of Meetings to finalize the minutes.
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2.
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Nominating Committee (NC) and Remuneration Committee (RC) Meetings
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Preparing notice and agenda of meeting.
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Attendance at such meetings, drafting minutes of the meetings and liaising with Management and Chairman of Meetings to finalize the minutes (if required).
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3.
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Annual General Meeting (AGM) / Extraordinary General Meeting (EGM) / Annual Report
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Preparing notice of general meeting, proxy form, attendance list and related documents.
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Providing corporate information in respect of statutory records maintained by us for inclusion in Annual Report.
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Liaising with the Share Registrar and Transfer Agent for shareholder representation and shareholder’s statistics necessary for the general meeting and Annual Report.
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Review of Annual Report, in particular, substantial shareholders information and corporate information.
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Preparing Chairman’s script for general meeting.
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Attendance at, and conduct of, general meeting, drafting minutes of general meeting and liaising with Chairman of Meeting to finalize the minutes.
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Post transfer of registration to Singapore, lodging the statutory annual returns with ACRA within the prescribed period.
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4.
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Routine / Ad-hoc Compliance Work
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Providing up to two named Secretary or Assistant Secretary for the Company.
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Writing-up and/or reviewing of Corporate Governance Report based on the rules of the Oslo Stock Exchange and Norwegian Code of Practice for Corporate Governance and the corporate governance rules of the New York Stock Exchange and the
U.S. Securities Exchange Act of 1934, as amended.
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Maintaining the statutory record in accordance with applicable laws.
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Drafting of corporate resolutions.
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4.
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Routine / Ad-hoc Compliance Work (continued)
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Liaising with the board on board matters.
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Ensuring compliance with applicable laws and regulations.
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Providing any general corporate secretarial and advisory services.
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Attending to the required filings with company registries as relevant.
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1.
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Routine Statutory Compliance Work
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1.1
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Annual General Meeting (AGM) and Annual Return |
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Minutes of board meetings or board resolutions in writing in accordance with the provisions of the Company’s Constitution and/or Bye-Laws.
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Notice (and, where appropriate, consent to short notice) of the AGM.
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Proxy form.
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Minutes of AGM.
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Annual lodgement (if required).
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1.2
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Resolutions and Statutory Returns
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Change in the officer of the Company.
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Change of registered office.
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Change of financial year end.
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Opening or closing of bank accounts.
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Change of banking mandates.
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Acceptance of banking facilities.
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Share transfers.
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2.
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Ad-hoc Compliance Work
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Change in the Constitution or Bye-Laws.
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Alteration of capital structure.
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Change of company name.
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Setting up new joint ventures and acting as corporate administrator for the new joint ventures.
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Setting up and managing any Long Term Incentive Plan (LTIP) as needed.
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Providing up to two named Secretary or Assistant Secretary (as the case may be) for each Company.
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Arranging for our staff to attend Board Meetings and assist in the drafting of minutes.
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Attending to the formation of new companies / branches / representative office.
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Attending to any queries on the requirements of the corporation laws other than those stipulated above as routine matter and carrying out any additional work in compliance therewith.
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1.
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Corporate:Services
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| 2. |
Professional fees incurred directly on behalf of the Company will be agreed with the Company, and billed separately on a cost pass through basis.
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| 1. |
Services
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| (a) |
Conduct audit reviews based on the agreed Audit Plan
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The Company’s Management is to provide timely concurrence on the proposed Audit Plan to allow the planning and execution of the plan by the BW Group Internal Audit Team (“IA”).
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The Audit Plan will be presented to the Audit Committee for approval.
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| (b) |
Reporting on audit reviews
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Provision of an Internal Audit Report to the Company’s Management following the completion of each internal audit project.
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Preparing an Audit Committee Meeting Paper (“AC Paper”) to the Company’s Management for the purpose of the Company’s Audit Committee Meeting where necessary.
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| (c) |
Follow-up on audit findings and recommendations
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Perform quarterly follow-up on findings and recommendations. All findings shall remain as open until it has been adequately verified for closure.
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Other terms
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| (a) |
It is the responsibility of the Company’s Management to seek concurrence of the Annual Audit Plan from the Company’s Audit Committee, as deemed necessary.
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| (b) |
It is the responsibility of the IA to present the AC Paper to the Company’s Audit Committee.
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| (c) |
It is the responsibility of the Company’s Management to provide IA with the latest relevant financial/ management information (e.g. Risk Manual) to facilitate the internal audit projects.
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| (d) |
In accordance with the Audit Plan, IA will plan the scope of the audit and conduct the respective audit project within a proposed timetable. This assumes that IA can be assured of the availability and full co-operation of the Company’s
Management and staff, and those of other entities where relevant, in providing the information IA may require.
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| (e) |
The Company’s Management is to ensure IA is promptly granted access to your premises, staff, records, information technology and other systems to the extent necessary to perform our service within the proposed timetable, as may be
requested from time to time.
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| 1. |
Other terms (continue)
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| (f) |
At the request of the Company’s Management, IA can increase the scope of an audit project or perform additional ad-hoc projects, but subject to prior agreement from IA. Additional resources and time incurred, if any, shall be for the
Company’s account.
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| (g) |
Whilst IA contributes to the on-going effectiveness of the internal control environment and systems, it is not primarily responsible for establishing or maintaining them. The Company’s Management has the ultimate responsibility to
ensure that a system of internal controls is in place and that any audit findings arising from the IA Audit Reports are addressed by the Management and staff as deemed appropriate.
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In the event that the timing of the audit projects has to be revised, the revised timing of the project is to be mutually agreed between the Company’s Management and IA, prior to the commencement of the audit
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| (i) |
In the event that IA believes that a conflict of interest has arisen or may arise after IA commences the service, IA will advise and discuss with the Company’s Management to reach an appropriate solution.
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| 2. |
Fees and other expenses
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| (a) |
For the services under 1 above, the Company shall pay the following fees:
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| (b) |
All other costs and expenses, including but not limited to travel and out-of-pocket expenses for audit projects of overseas offices (other than Singapore office) are to be for the Company’s account and are to be on re-imbursement
basis.
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| 1. |
GROUP TAXATION SERVICES
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| 1.1 |
Tax Advisory
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Will work in tandem with Hafnia to ensure that operating structure adopted is optimized in line with the OECD BEPS Pillar 2 initiative.
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Group Tax will provide various type of tax advisory services (not limited to the below):
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Applicability of international taxation to Hafnia business initiatives
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Handle tax audits / queries / investigation
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Freight tax advisory
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Mergers & Acquisition
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Advisory on transfer pricing related matters
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Manage any tax incentive accorded to Hafnia such as the Approved International Shipping Enterprise incentive
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| 1. |
Placing of, inter alia, Hull and Machinery, Increased Value, Protection and Indemnity, War Risk, Loss of Hire, Freight, Demurrage and Defence, Directors and Officer Liability insurance and any other relevant or appropriate insurances
required for the fleet, crew and shore based staff.
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| 2. |
Managing all insurance claims with input from Hafnia; ensuring all claims are properly and promptly handled to conclusion, with appropriate internal and external liaison.
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| 3. |
All insurance placements, claims handling and claim settlements shall be handled in accordance with the Company’s Authority Manual and where Authority has been delegated to BW Insurance to make decisions, the scope of that authority is
set out in Appendix 1 hereto.
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| 4. |
Ensure timely declaration to underwriters on War breaches whenever vessels transit High Risk Areas
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| 5. |
Application for, and provision of, all necessary insurance related trading certificates, including CLC US Certificates of Finance Responsibility (COFRs), Bunker Convention Certificate; Wreck Removal Certificate.
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| 6. |
Ensure that insurance cover for vessels (Hull and Machinery, Increased Value and War risk) are reviewed twice yearly and adjusted to reflect prevailing market values of the vessels in accordance with current QMS procedures.
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| 7. |
Arrange Comprehensive Charterer’s Liability and Bunker insurances for time-chartered in vessels.
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| 8. |
Provide ad hoc advice and guidance as requested on insurance related matters.
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| 9. |
Disseminate broker reports, insurer circulars etc. on matters of interest to the insurance community, as appropriate and relevant.
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Present and provide suggestions for insurance renewals, in due course, in order to obtain approval of insurance structure and pricing.
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| 11. |
Liaison with EVP, technical for ship insurances of Hafnia as the nominated Management Team contact for all Hafnia insurance matters.
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| 1. |
All underwriting security shall have a minimum S&P credit rating of A-.
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| 2. |
Managing General Agent (MGA): all underlying security shall carry a minimum S&P credit rating of A-.
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| 3. |
No underwriting or underlying security shall be used if incorporated in China (excluding Hong Kong), Russia, or countries/territories subject to comprehensive sanctions or listed by the UN, US, EU, UK, Norway, or Singapore.
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| 4. |
H&M: the maximum underwriting share not to exceed 15%.
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| 5. |
HI: the maximum underwriting share not to exceed 20.5%.
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| 6. |
H&M / HI / War Risk insured vessel values to be confirmed by the Company.
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| 7. |
Express authority is required for items a – f inclusive below:
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before the Company’s Hull Claims Leader(s) is changed
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premium approval where the premium increase exceeds by more than 5%, or is expected to exceed by more than 5%, the budget provided by BW Insurance (excluding GXL adjustments for P&I renewals).
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deductible increases greater than 10%.
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| d. |
Company specific policies - which reference does not include P&I / Hull / War policies.
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| 7. |
Express authority is required for items a – f inclusive below: (continued)
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to discontinue the Company’s Membership of a P&I Club.
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to enter Company vessels in a new P&I Club and before movement of Company vessels between P&I Clubs.
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| 8. |
Any (adverse) material change in an insurance policy’s terms and conditions.
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| 9. |
If the D&O policy is one (1) Singapore working day from expiry, and instructions to bind remain outstanding, the Executive Chairman may provide instructions to bind. In all other cases, express authority to bind is required from
either the Company’s CEO, FD or EVP Technical. The choice of markets shall be left to BW Insurance so long as the Authorisation Criteria above are complied with.
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| 10. |
All claim settlements require Company approval.
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| 1. |
Office Administration and Facility Management
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| • |
Provision of 18th floor office space of approximately 1,285.70 sqm.
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Provision of approximately 89 desks (90 pieces of 1.6m desks and 5 pieces of 2m desks).
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Receptionist service and support, including guest reception, mails management and courier services.
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Management and issuance of office door access cards.
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Management of cleaning company contract and services.
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Management of cleaning company’s performance and feedback.
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Coordination of the following office maintenance: pest control, landscaping, and yearly maintenance of fire extinguishers.
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Provision of general office insurance coverage.
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| • |
Processing and recharging monthly electricity and utility expenses, including aircon extension.
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| • |
Central coordination and management of MBC Fire Drill (twice a year).
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Management of corporate rates for hotels and gym memberships.
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| • |
Cleaning company contract and services, pest control landscaping and fire extinguisher maintenance.
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Electricity and utility expenses, including aircon extension.
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| • |
Office insurance.
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| 2. |
Benefits Administration and Company Events
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| • |
Provision of season parking lots. The actual parking cost will be borne Hafnia.
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Organize and/or coordinate key company events, e.g., year-end dinner and recreation club activities. Actual cost of event is recharged based on headcount.
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| 3. |
Compensation
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| • |
Participate in annual salary surveys based on BW Maritime’s data and sharing of reports with Hafnia.
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| 4. |
HR Systems Subscription Fees
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| • |
myHR system license agreement, including user subscription but excluding application maintenance services (AMS).
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| 5. |
Recruitment Assessment
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| • |
Provision of PLI assessment service. Cost to be recharged at 50% upon receipt of invoice.
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| a) |
Hafnia office space on L18
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| b) |
Hafnia’s share of L18 reception area and mail room
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| 1. |
Provide day-to-day IT support and services to ensure smooth usage of IT services used by Hafnia including:
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| 1.1 |
Provision of BW Global Service Desk with e-ticketing system to track all incidents and service requests to enable effective ticket resolution;
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| 1.2 |
All users’ change request and recommend the appropriate course of action and solution delivery including documentation; will be managed through Service Desk (Incident Management, Service Request, Problem Management and Change
Management) process; and
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| 1.3 |
Ensure adherence with the BW Group IT Policies and Standards.
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| 2. |
Collaborate with user management on IT related projects and initiatives:
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| 2.1 |
Work with functional users on shore projects;
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| 2.2 |
Ensure compliance with the BW Group IT Governance Framework for in-house and outsourced projects;
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| 2.3 |
Provide project management expertise and manage implementation of systems where appropriate; and
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| 2.4 |
Update and maintain relevant documentation on projects.
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| 3. |
Management of IT Business Applications and Resources:
|
| 3.1 |
Undertake overall responsibility for effective management of IT application systems and resource allocation and management, including:
|
| 3.1.1 |
EBS and related process with other systems. maintained as Read-Only after the transition of Hafnia to MSBC and BW Group to Finance++ from Apr-2020 to at least 7 years or for the duration necessary;
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| 3.1.2 |
Hyperion Financial Management and related processes with other systems as Read-Only from Apr-2020;
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| 3.1.3 |
AMOS9 and related process with other systems and transition to SHIPPALM;
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| 3.1.4 |
ShipPalm shore operation and upgrades, master data management and replication with ShipPalm box
|
| 3.1.5 |
Design, implement operate new specific modules in ShipPalm;
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| 3.1.6 |
Dock Assist/SM VIMS/Enoad transition ShipPalm Drydock module;
|
| 3.1.7 |
Management of the Mulesoft integration layer;
|
| 3.1.8 |
Regular monitoring of above systems and processes to ensure high uptime.
|
| 3.1.9 |
Administration of group wide IT contracts where those allow to lower the costs (e.g. O365, Veson)
|
| 4. |
Coordinate and liaise with users on enhancements related to agreed IT systems as listed in 3.1:
|
| 4.1 |
Oversee and manage the end to end enhancements to successful completion;
|
| 4.2 |
Initiate and manage workshops with users to set the right expectation and requirements; and
|
| 4.3 |
Provide / Co-ordinate / Conduct end user training on the agreed IT business systems.
|
| 5. |
Manage BW Group IT systems security and controls as per the BW Group IT Policy and Guidelines:
|
| 5.1 |
Oversee the agreed ICT and systems health and security to ensure no violation of copyright, data protection and privacy policies; and
|
| 5.2 |
Maintain and manage the Group business systems licenses and annual maintenance renewal for agreed systems as listed in 3.1.
|
| 6. |
Hafnia users accessing BW Group IT services will adhere to BW Group IT Policy and Governance.
|
| 7. |
Notice periods:
|
| 7.1 |
Systems:
|
| 7.1.1 |
Major change projects: 3 months’ notice of intention to initiate change, with Hafnia to be appropriately involved in the change management process,
|
| 7.1.2 |
Minor operational changes (e.g. regular maintenance, patches, hot fixes and changes which have a minimal impact to business;): 3 days’ notice to be given for changes in operational IT;
|
| 7.2 |
Continued access to legacy systems: upon service of 3 months’ notice under 8.1, period to be mutually agreed between Hafnia and BW Group.
|
| 8. |
Out of Scope
|
| 8.1 |
All infrastructure services will be excluded in this SLA as per Hafnia agreement to undertake their own Infrastructure support and services management for all Hafnia staff; including hardware (servers and end user devices), software
(Infrastructure services, O365, Mark5) and network (WAN, LAN, Wi-Fi).
|
| 9. |
Licensing:
|
| 9.1 |
BW Group agrees to maintain sufficient licenses (including licenses for legacy systems), for Hafnia’s usage requirements with a cost to Hafnia determined annually based on proportionate usage of licenses, factored into the annual fee
schedule for services under this Schedule F.
|
| 10. |
Ownership of IT equipment:
|
| 10.1 |
Asset ownership and inventory: In the event that IT equipment and systems are purchased by BW Group on behalf of Hafnia under this Agreement, such equipment and systems will be paid for directly by Hafnia or reimbursed to BW Group
outside of the annual fee under this Schedule F and is the property of Hafnia. BW Group shall maintain a list of all such IT equipment and systems owned by Hafnia, available to be produced to Hafnia with 1 weeks’ notice.
|
| 1. |
Admiralty matters and Investigations. This section includes; collisions, allisions, groundings, salvage ( both contract under LOF or TOWCON/TOWHIRE and Common Law salvage) , ports and places of
refuge, casualty investigations and reports, damage to wharves, berths, jetties, piers, breakwaters, and to fixed and floating objects, tug damage and personal injury claims and UKSTC (plus variants under local law) wash damage claims,
line boat damage claims, oil pollution (both cargo and bunkers), pilotage, USCG investigations (ORB falsifications) and detentions, stowaways, drug smuggling, US Jones Act violations and CBP investigations, SOLAS and rescuing Migrants at
Sea (including UNHCR investigations) , IMO Conventions, regulations and guidelines (MARPOL, SOLAS, ISPS Code), crew claims and MLC compliance, investigating allegations concerning bullying & harassment, sexual assault (and possible
involvement of Flag State and Police for violation of flag criminal law), ISM Code Incident Investigations and Report drafting with corrective actions required to SMS, Flag State investigations, responding to investigations by statutory
authorities such as TSIB (Singapore), ATSB (Australia), MAIB (UK), Port State Control Inspections and Detentions, crew deaths, suicides and persons missing (presumed lost overboard), Maritime Jurisdictions and navigation of vessels
(International Law, the law of the coastal state, Flag Law, UNCLOS, Archipelagic Waters, Archipelagic Sea Lanes (Indonesia) , detention of vessels by the Navy of Coastal States for non-compliance (Indonesia and Malaysia), Emergency
Response 24/7, supporting ERT (Emergency Response Team), Emergency Response Drills (and compulsory USCG OPA 90 Drills) , providing support to Designated Person Ashore (DPA) as to when to initiate an investigation following receipt of a
report with allegations of an incident on a vessel.
|
| 2. |
Large Transactions. Advising on M&A; Fleet acquisitions / disposals; Joint ventures; Share Holder Agreements; Share subscription Agreements; Corporate Service Agreements; Facility
Agreements; Public Company transactions; Charters; COA’s; Pool formation and Pool Agreement updates and amendments; Investments, acquisitions and divestments; Financings; Shipbuilding and ship repair / modifications.
|
| 3. |
Dispute Resolution - Court Litigation, Arbitration and Mediation. Advising on and managing external counsel in multiple jurisdictions on threatened, new and ongoing Actions to include initial
merits assessment, strategic advice, instructing external counsel, assisting with the pleading of claim or defence, advising internal stakeholders on evidence preservation and disclosure, interviewing witnesses and taking proof(s) of
evidence and statements, witness preparation for trial, expert identification, retention and instruction, pre-trial reviews, settlement, attending trial.
|
|
3.
|
Dispute Resolution - Court Litigation, Arbitration and Mediation (continued)
|
| 4. |
Compliance. Working alongside Hafnia’s Executive Projects team to draft, implement and update multiple policies and protocols to include Anti Bribery and Corruption, Anti-Fraud, Anti Money
Laundering, Anti-Trust, Anti-Trust, Audit Committee Charter, Code of Conduct, Data Protection, DEI, Freight Forwarding Agreement, Human Rights, KYC and Commercial Partner Onboarding, Sanctions, Supplier Code of Conduct, Whistleblowing,
Whistleblowing, AI guidance.
|
| 5. |
General Shipping Matters. Daily proactive advice to operations, asset management and chartering teams on daily ship owning and operating issues to mitigate risk, solve operational issues and
avoid situations that result in arbitration and litigation. Frequent areas of advice include Pool Agreements, time and voyage charters, bills of lading, terminal agreements, LOI’s, war and related risks, cargo contamination, short
delivery, bunker related issues, speed and performance, laytime and demurrage, counter-part default and multiple other issues.
|
| 6. |
Governance. Advising on board, committee and shareholder matters; OSE, NYSE, SEC and Singapore regulations; Company formation and dissolution; re-domicile.
|
| 7. |
Miscellaneous Advice. Advising on all other areas of law required for Hafnia to operate its businesses, including the Hafnia Bunkers team, Hafnia Freight, as well as all manner of commercial
agreements to include software, procurement, off-take, financing, vessel management, Fuel EU, EU ETS, canal transit, vessel sharing, and advising when there are threats made against Hafnia’s staff and general legal support for the day to
day business of the Company.
|
| 8. |
Education and Training. Conducting and arranging training and seminars for staff in selected legal and regulatory matters such as sanctions, anti-trust (mock dawn raids), anti-corruption, crewing
related issues, general shipping matters.
|
| 1. |
Provide day-to-day IT support for fleet and services to ensure smooth usage of IT services used by Hafnia including:
|
| 1.1 |
Provision of Fleet IT 24/7 Vessel Service Desk (including on board visits as needed to resolve issues) with e-ticketing system to track all incidents and service requests to enable effective ticket resolution.
|
| ■ |
Item Classification
|
■ | Resolution Time |
■ | Response Time | |||
| ■ |
Critical
|
■ |
8hrs
|
■ |
30mins
|
|||
| ■ |
High
|
■ |
16hrs
|
■ |
2hrs
|
|||
| ■ |
Normal
|
■ |
4days
|
■ |
4hrs
|
|||
|
|
■ |
Low
|
■ |
14days
|
■ |
lday
|
| 1.2 |
All users’ change request and recommend the appropriate course of action and solution delivery including documentation; will be managed through Service Desk (Incident Management, Service Request, Problem Management and Change
Management) process.
|
| 1.3 |
Ensure adherence with the HAFNIA IT Standards and Policy where applicable.
|
| 1.4 |
To Meet TMSA stage 4 criteria for Fleet IT / Cyber Security requirements and assist Technical team to meet Stage 3 for TMSA for Operational Technology.
|
| 1.5 |
To have a software management system to meet TMSA stage 4 level.
|
| 2. |
Collaborate with HAFNIA Fleet Management on Budget preparation. HAFNIA to make final approvals.
|
| 2.1 |
Prepare full year Fleet IT Budget and closely monitor the Budget variance and provide explanation.
|
| 3. |
Collaborate with user management on Fleet IT related projects and initiatives:
|
| 3.1 |
Work with functional users on fleet-based IT projects e.g., follow-up on ship side deployment of various new installations.
|
| 3.2 |
Ensure compliance with the HAFNIA IT Governance framework for in-house and outsource projects where applicable.
|
| 3.3 |
Provide project management expertise and manage implementation of systems where appropriate; and
|
| 3.4 |
Update and maintain relevant documentation on projects.
|
| 4. |
Management of Fleet IT Business Applications and infrastructure & Satcom System:
|
| 4.1 |
Undertake overall responsibility for effective management of vessel side aspects of business applications and resource allocation and management, including:
|
| 4.1.1 |
COMPAS and related process with other systems
|
| 4.1.2 |
SHIPPALM and related process with other systems
|
| 4.1.3 |
Fleet IT Vessel applications portfolio
|
| 4.1.4 |
Dock Assist/Enoad till full transition of support to Hafnia IT
|
| 4.1.5 |
Green logs and related process with other systems
|
| 4.1.6 |
TapRoot
|
| 4.2 |
Provide / Co-ordinate / Conduct fleet side end user training on the agreed IT business systems, and submit a training plan.
|
| 4.3 |
Regular monitoring of above systems and processes to ensure high uptime.
|
| 4.4 |
Maintain and manage the business systems licenses and annual maintenance renewal for agreed systems above.
|
| 4.5 |
Ensure uptime for VSAT systems, including upgrade projects, decommissioning etc.
|
| 4.6 |
CVI architecture including HW Refresh, Email solution/Firewalls for existing and New Build vessels which includes Hardware, Operating systems.
|
| 5. |
Manage vessel cyber security and IT systems controls:
|
| 5.1 |
Advice Hafnia on measures to be implemented to maintain the overall vessel cyber security, including relation to Operational Technology equipment.
|
| 5.2 |
Oversee the agreed ICT and systems health and security to ensure no violation of copyright, data protection and privacy policies; and
|
| 5.3 |
Participate in Emergency Response preparedness drills and emergencies as required. Participate in TMSA & office audits.
|
| 5.4 |
To initiate and carry out one cybersecurity drill in a year with a vessel and improve preparedness.
|
| 5.5 |
Send periodical Cyber security notices to fleet.
|
| 6. |
Users will adhere to IT policy and governance structure. Maintenance and recordkeeping of IT hardware and software on fleet vessels.
|
| 7. |
Notice periods:
|
| 7.1 |
Systems:
|
| 7.1.1 |
Major change projects: HAFNIAs accept and approval to be obtained before any major or strategical change are made. When in agreement Hafnia to be appropriately involved in the change management process,
|
| 7.1.2 |
Minor operational changes (e.g. regular maintenance, patches, hot fixes and changes which have a minimal impact to business;): 3 days’ notice to be given for changes in fleet IT.
|
| 8. |
Definition
|
| 8.1 |
Business Consequence
|
|
Impact
|
Description
|
||
|
1. Critical
|
All users/vessels of the Customer, and also if “only” the main office, are affected and not able to do their main job responsibilities.
Direct high financial impact of the Incident, meaning loss of revenue
The damage to the reputation of the business is likely to be high.
Someone has been injured, or there is a direct risk of human lives
|
||
|
2. High
|
A high number of users (examples: a site, a vessel or department) not able to do their job properly.
A defined Critical Business Application is not available
Risk of high financial impact of the Incident
The damage to the reputation of the business is likely to be moderate.
|
||
|
3. Normal
|
A minimal number of users (for example 1-10 users) are affected but are able to deliver an acceptable service with workarounds and extra effort.
Low to none financial impact of the Incident.
|
||
|
4. Low
|
No real impact on business processes except minor inconvenience for the user(s)
No damage to the reputation of the business
|
||
|
-
|
Used for Service Request without defined resolution time (no SLA)
Are not to be set by Users when registering Incidents
|
| 8. |
Definition (continued)
|
| 8.2 |
Time Sensitivity
|
|
Urgency
|
Description
|
||
|
1. Critical
|
The damage caused by the Incident increases rapidly.
Work that cannot be completed by staff is highly time sensitive.
Several users with VIP status are affected.
|
||
|
2. High
|
The damage caused by the Incident increases considerably over time.
A single user with VIP status is affected.
|
||
|
3. Normal
|
The damage caused by the Incident only marginally increases over time.
Work that cannot be completed by staff is not time sensitive.
|
||
|
4. Low
|
Incident damage do not increase over time
A work-around is implemented, but do not fully cover the situation.
Resolution/delivery can wait to a planned time (examples: maintenance window, back from travel)
|
||
|
-
|
Used for Service Request without defined resolution time (no SLA)
Are not to be set by Users when registering Incidents
|
| 1. |
Oversee the organisation’s compliance with the SOX 302, 404, and 409 requirements in relation to business process and IT General Controls (ITGCs)
|
| 2. |
Work with external auditors and external consultant in the reviews, discussions, and providing documentation of internal SOX testing completed
|
| 3. |
Work with consultants appointed by the business and Hafnia’s internal SOX team in relation to SOX compliance
|
| 4. |
Work with vendors, suppliers, and service providers who have been identified as in scope for SOX related activities in collaboration with Hafnia’s PICs for the relevant systems
|
| 5. |
Collaborate with Hafnia’s internal SOX team, who will lead the project management and communication with their Business Process Owners (BPOs), on the overall deliverables and activities, with the BW Group’s SOX team providing support
|
| 6. |
The BW Group’s SOX team will coordinate with Internal Audit (IA) to allow the IA team to leverage on the work done by the Group to streamline IA and SOX process
|
| 7. |
Work in collaboration with the Hafnia’s internal SOX team on the annual plan of activities and timelines including:
|
| a) |
All resources involved in the testing process
|
| b) |
Testing timing to be aligned up front annually (by October for the next year’s activities)
|
| c) |
Remediation timelines
|
| d) |
Process expectations with process owners
|
| 8. |
Perform the SOX scoping exercise in a regular manner (at least annually) to fulfill the PCAOB audit requirements:
|
| a) |
Determination and communication of key controls (to be aligned with management) in-scope for testing
|
| b) |
Determination and communication of sample size requirements
|
| c) |
Communication with management (including remediation testing, when applicable)
|
| 9. |
Work with Hafnia’s BPOs to perform test of operating effectiveness (including remediation testing)
|
| 10. |
Work with Hafnia’s internal SOX team and relevant IT system owner on remediation discussions
|
| 11. |
Conduct control self-assessment exercise to involve the Hafnia’s internal SOX team and BPOs in evaluation, identification and improvement of control weaknesses
|
| 12. |
Other responsibilities include assisting in:
|
| a) |
Design test plans
|
| b) |
Design and implement control frameworks and procedures (when required)
|
| c) |
Document (including the revision) of Risk Control Matrices and Flowcharts
|
| d) |
Assess the risk rating of business processes, sub-processes, and controls annually
|
| e) |
Maintain and update SOX documentation into a system (when a system has been identified). This includes detailed documentation of the controls, risks, testing procedures, test results, and conclusions for each control tested and overall
testing report.
|
| f) |
Support the business with 20F reporting requirements when it relates to SOX testing by the BW Group’s SOX team (when applicable)
|
| g) |
Evaluate the severity of deficiencies based on an Evaluation of Severity Framework
|
| h) |
Establish a detailed SOX training plan and provide SOX technical training to the Hafnia’s SOX team and BPOs, periodically, covering the following areas (non-exhaustive):
|
| • |
Detailed SOX Scoping
|
| • |
Evaluating the Design of Controls
|
| • |
Performing Operating Effectiveness Testing
|
| • |
Evaluating the Severity of Deficiencies
|
| • |
ITGC Considerations
|
| i) |
Report and present finding and progress to the Hafnia’s internal SOX and management team, the Audit Committee, and the Board
|
| 1. |
The Company’s Management shall provide SOX Compliance with the latest relevant financial/ management information to facilitate the compliance process as described herein.
|
| 2. |
The Company’s Management shall procure and ensure the availability and full co-operation of the Company’s Management and staff, and those of other entities where relevant, in providing the information SOX Compliance may require.
|
| 3. |
The Company’s Management is to ensure SOX Compliance access to your premises, staff, records, information technology and other systems to the extent necessary to perform our service within the proposed timetable, as may be requested
from time to time.
|
| 4. |
Whilst SOX Compliance contributes to the on-going effectiveness of the internal control environment and systems per requirement, it is not primarily responsible for establishing or maintaining them. The Company’s Management has the
ultimate responsibility to ensure that a system of internal controls is in place and that any compliance findings arising are addressed by the Management and staff as deemed appropriate.
|
| 5. |
In the event that the timing of the compliance testing has to be revised, the revised timing of the project is to be mutually agreed between the Company’s Management and SOX Compliance, prior to the commencement of the testing.
|
| 6. |
In the event that SOX Compliance believes that a conflict of interest has arisen or may arise after SOX Compliance commences the service, SOX Compliance will advise and discuss with the Company’s Management to reach an appropriate
solution.
|