| Financial Information by Segment |
The following table presents financial information by segment year ended December 31, 2025: | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | (In thousands) | | Revenue Solutions | | Customer Care | | Fulfillment & Logistics | | Restructuring | | Unallocated Corporate | | Total | | | | | | | | | | | | | | Operating revenue | | $ | 35,128 | | | $ | 50,067 | | | $ | 74,375 | | | $ | — | | | $ | — | | | $ | 159,570 | | | Segment labor expense | | 18,058 | | | 32,567 | | | 19,445 | | | — | | | 10,753 | | | 80,823 | | | Other segment operating expense | | 8,868 | | | 8,218 | | | 45,268 | | | — | | | 9,753 | | | 72,107 | | | Restructuring expense | | — | | | — | | | — | | | 1,782 | | | — | | | 1,782 | | | Contribution margin | | $ | 8,202 | | | $ | 9,282 | | | $ | 9,662 | | | $ | (1,782) | | | $ | (20,506) | | | $ | 4,858 | | | Overhead Allocation | | 2,618 | | | 3,037 | | | 3,111 | | | — | | | (8,766) | | | — | | | | | | | | | | | | | | | | EBITDA (unaudited) | | $ | 5,584 | | | $ | 6,245 | | | $ | 6,551 | | | $ | (1,782) | | | $ | (11,740) | | | $ | 4,858 | | | Depreciation and amortization expense | | 797 | | | 266 | | | 2,214 | | | — | | | 1,195 | | | 4,472 | | | Operating income (loss) | | $ | 4,787 | | | $ | 5,979 | | | $ | 4,337 | | | $ | (1,782) | | | $ | (12,935) | | | $ | 386 | |
The following table presents financial information by segment year ended December 31, 2024: | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | (In thousands) | | Revenue Solutions | | Customer Care | | Fulfillment & Logistics | | Restructuring | | Unallocated Corporate | | Total | | | | | | | | | | | | | | Operating revenue | | $ | 50,332 | | | $ | 52,918 | | | $ | 81,992 | | | $ | — | | | $ | — | | | $ | 185,242 | | | Segment labor expense | | 26,440 | | | 34,175 | | | 20,263 | | | — | | | 12,891 | | | 93,769 | | | Other segment operating expense | | 11,468 | | | 6,260 | | | 52,770 | | | — | | | 8,927 | | | 79,425 | | | Restructuring expense | | — | | | — | | | — | | | 2,402 | | | — | | | 2,402 | | | Contribution margin | | $ | 12,424 | | | $ | 12,483 | | | $ | 8,959 | | | $ | (2,402) | | | $ | (21,818) | | | $ | 9,646 | | | Overhead allocation | | 4,074 | | | 2,355 | | | 3,198 | | | — | | | (9,627) | | | — | | | Goodwill and intangible assets impairment charges | | 3,168 | | | — | | | — | | | — | | | — | | | 3,168 | | | EBITDA (unaudited) | | $ | 5,182 | | | $ | 10,128 | | | $ | 5,761 | | | $ | (2,402) | | | $ | (12,191) | | | $ | 6,478 | | | Depreciation and amortization expense | | 1,459 | | | 207 | | | 1,256 | | | — | | | 1,463 | | | 4,385 | | | Operating income (loss) | | $ | 3,723 | | | $ | 9,921 | | | $ | 4,505 | | | $ | (2,402) | | | $ | (13,654) | | | $ | 2,093 | |
|