The following table, which is consistent with how our CODM views the business, presents revenue, significant segment expenses, other segment items, and segment net profit (loss), which is consolidated net profit (loss):


	Year Ended December 31,
	2025		2024		2023
	(in thousands)
Revenue	$	344,638	$	327,516	$	297,610
Less:
Chargebacks, net of chargebacks won	143,215		131,697		121,762
Other costs of revenue(1)	22,613		24,115		22,559
Operating expenses - payroll costs	117,311		118,109		124,358
Operating expenses - non-payroll costs(2)	43,908		43,616		43,370
Other segment items(3)	45,156		44,901		44,596
Net profit (loss)	$	(27,565)	$	(34,922)	$	(59,035)

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(1)Other costs of revenue primarily consists of compensation and benefits related costs associated with teams integral in providing our service, hosting fees and software costs, data enrichment costs, payment processing fees, amortization of capitalized software development costs and deferred contract fulfillment costs, and allocated overhead.

(2)Operating expenses - non-payroll costs primarily consists of overhead costs, software costs, professional services fees, marketing costs, and travel costs.

(3)Other segment items consist of share-based compensation (as presented in Note 11), provision for (benefit from) income taxes, interest income (expense), and other income (expense) as presented on the consolidated statements of operations. Other segment items are excluded from the preceding line items but are included in the measure of segment profit (loss).