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Financial Supplement

Third Quarter 2025





















1


Table of ContentsPage
Credit-Related Information:
The information in this Financial Supplement is preliminary and based on company data available at the time of the earnings presentation. It speaks only as of the particular date or dates included in the accompanying pages. The Company does not undertake an obligation to, and disclaims any duty to, update any of the information provided. Any forward-looking statements in this Financial Supplement are subject to the forward-looking statements language contained in the Company’s reports filed with the SEC pursuant to the Securities Exchange Act of 1934, which can be found on the SEC’s website (www.sec.gov) or on the Company’s website (www.citizensbank.com). The Company’s future financial performance is subject to the risks and uncertainties described in its SEC filings.
2


CONSOLIDATED FINANCIAL HIGHLIGHTS
(dollars in millions, except per share data)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q25 Change2025 Change
3Q252Q251Q254Q243Q242Q253Q24202520242024
$/bps%$/bps%$/bps%
SELECTED OPERATING DATA
Total revenue$2,118 $2,037 $1,935 $1,986 $1,901 $81 4%$217 11%$6,090 $5,823 $267 5%
Noninterest expense1,335 1,319 1,314 1,316 1,259 16 76 3,968 3,918 50 
Pre-provision profit1
783 718 621 670 642 65 141 22 2,122 1,905 217 11 
Provision (benefit) for credit losses154 164 153 162 172 (10)(6)(18)(10)471 525 (54)(10)
NET INCOME494 436 373 401 382 58 13 112 29 1,303 1,108 195 18 
Net income, Underlying1
494 436 373 412 392 58 13 102 26 1,303 1,195 108 
Net income available to common stockholders457 402 340 367 344 55 14 113 33 1,199 1,005 194 19 
Net income available to common stockholders, Underlying1
457 402 340 378 354 55 14 103 29 1,199 1,092 107 10 
PER COMMON SHARE DATA
Basic earnings$1.06 $0.93 $0.78 $0.83 $0.77 $0.13 14%$0.29 38%$2.76 $2.21 $0.55 25%
Diluted earnings1.05 0.92 0.77 0.83 0.77 0.13 14 0.28 36 2.74 2.20 0.54 25 
Basic earnings, Underlying1
1.06 0.93 0.78 0.86 0.79 0.13 14 0.27 34 2.76 2.40 0.36 15 
Diluted earnings, Underlying1
1.05 0.92 0.77 0.85 0.79 0.13 14 0.26 33 2.74 2.39 0.35 15 
Cash dividends declared and paid per common share 0.42 0.42 0.42 0.42 0.42 — — — — 1.26 1.26 — — 
Book value per common share54.97 53.43 51.99 50.26 51.25 1.54 3.72 54.97 51.25 3.72 
Tangible book value per common share1
36.73 35.23 33.97 32.34 33.54 1.50 3.19 10 36.73 33.54 3.19 10 
Dividend payout ratio40 %45 %54 %51 %55 %(554) bps(1,493) bps46 %57%(1,136) bps
Dividend payout ratio, Underlying1
40 45 54 49 53 (554) bps(1,338) bps46 53(700) bps
COMMON SHARES OUTSTANDING
Average: Basic431,365,552 433,640,210 438,320,757 440,802,738 446,561,996 (2,274,658)(1%)(15,196,444)(3%)434,416,696 453,993,833 (19,577,136)(4%)
   Diluted435,472,350 436,539,774 442,200,180 444,836,786 449,913,467 (1,067,424)— (14,441,117)(3)437,915,596 456,461,330 (18,545,733)(4)
Common shares at period-end431,453,142 432,768,811 437,668,127 440,543,381 445,216,549 (1,315,669)— (13,763,407)(3)431,453,142 445,216,549 (13,763,407)(3)
1 These are non-GAAP financial measures. For further information on these measures, refer to "Non-GAAP Financial Measures and Reconciliations."

3


CONSOLIDATED FINANCIAL HIGHLIGHTS, CONTINUED
(dollars in millions, except per share data)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q25 Change2025 Change
3Q252Q251Q254Q243Q242Q253Q24202520242024
$/bps%$/bps%$/bps%
FINANCIAL RATIOS
Net interest margin2.99 %2.94 %2.89 %2.86 %2.76 %5 bps23 bps2.94 %2.84 %10  bps
Net interest margin, FTE1,2
3.00 2.95 2.90 2.87 2.77 5232.95 2.85 10  
Return on average common equity7.77 7.18 6.21 6.64 6.12 59 165 7.07 6.15 92  
Return on average common equity, Underlying2
7.77 7.18 6.21 6.84 6.29 59 148 7.07 6.68 39  
Return on average tangible common equity2
11.75 11.05 9.64 10.36 9.45 70 230 10.84 9.63 121  
Return on average tangible common equity, Underlying2
11.75 11.05 9.64 10.66 9.71 70 204 10.84 10.46 38  
Return on average total assets0.90 0.80 0.70 0.73 0.70 10 20 0.80 0.67 13  
Return on average total assets, Underlying2
0.90 0.80 0.70 0.75 0.71 10 19 0.80 0.73  
Return on average total tangible assets2
0.93 0.83 0.73 0.76 0.72 10 21 0.83 0.70 13  
Return on average total tangible assets, Underlying2
0.93 0.83 0.73 0.78 0.74 10 19 0.83 0.75  
Effective income tax rate21.38 21.37 20.26 21.04 18.56 282 21.06 19.69 137  
Effective income tax rate, Underlying2
21.38 21.37 20.26 21.17 18.75 263 21.06 20.68 38  
Efficiency ratio63.03 64.76 67.91 66.27 66.23 (173)(320)65.16 67.28 (212) 
Efficiency ratio, Underlying2
63.03 64.76 67.91 65.36 65.61 (173)(258)65.16 65.08  
Noninterest income as a % of total revenue29.75 29.41 28.14 28.90 27.95 34 180 29.12 27.51 161 
Noninterest income as a % of total revenue, Underlying2
29.75 29.41 28.14 28.54 28.05 34 170 29.12 27.45 167  
CAPITAL RATIOS - PERIOD-END (PRELIMINARY)
CET1 capital ratio10.7 %10.6 %10.6 %10.8 %10.6 %
Tier 1 capital ratio11.9 11.9 11.9 12.1 11.9 
Total capital ratio13.9 13.8 13.9 14.0 13.9 
Tier 1 leverage ratio9.4 9.4 9.4 9.4 9.4 
Common equity ratio
10.6 10.6 10.3 10.2 10.4 
Tangible common equity ratio2
7.4 7.2 7.0 6.8 7.0 
SELECTED BALANCE SHEET DATA
Loan-to-deposit ratio (period-end balances)78.26 %79.56 %77.51 %79.65 %80.85 %(130) bps(259) bps78.26 %80.85 %(259) bps
Loan-to-deposit ratio (average balances)79.57 79.72 80.89 80.88 81.59 (15) bps(202) bps80.05 82.07 (202) bps
Full-time equivalent colleagues (period-end)17,496 17,677 17,315 17,287 17,329 (181)(1)167 17,496 17,329 167 
1Net interest margin is presented on a fully taxable-equivalent ("FTE") basis using the federal statutory tax rate of 21% to adjust for the tax-exempt status of income from certain assets held by the Company.
2These are non-GAAP financial measures. For further information on these measures, refer to "Non-GAAP Financial Measures and Reconciliations."




4


CONSOLIDATED STATEMENTS OF OPERATIONS (unaudited)
(dollars in millions)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q25 Change2025 Change
3Q252Q251Q254Q243Q242Q253Q24202520242024
$%$%$%
INTEREST INCOME
Interest and fees on loans and leases$1,897 $1,851 $1,829 $1,910 $1,976 $46 2%($79)(4%)$5,577 $6,038 ($461)(8%)
Interest and fees on loans held for sale31 36 16 21 19 (5)(14)12 63 83 56 27 48 
Investment securities433 428 418 419 423 10 1,279 1,239 40 
Interest-bearing deposits in banks97 92 89 112 121 (24)(20)278 391 (113)(29)
Total interest income2,458 2,407 2,352 2,462 2,539 51 (81)(3)7,217 7,724 (507)(7)
INTEREST EXPENSE
Deposits816 802 795 883 990 14 (174)(18)2,413 2,942 (529)(18)
Short-term borrowed funds(4)(44)67 22 14 57 
Long-term borrowed funds149 159 158 166 177 (10)(6)(28)(16)466 547 (81)(15)
Total interest expense970 970 961 1,050 1,170 — — (200)(17)2,901 3,503 (602)(17)
Net interest income1,488 1,437 1,391 1,412 1,369 51 119 4,316 4,221 95 
NONINTEREST INCOME
Service charges and fees112 111 109 109 109 332 311 21 
Capital markets fees166 105 100 121 94 61 58 72 77 371 346 25 
Card fees87 90 83 97 93 (3)(3)(6)(6)260 271 (11)(4)
Wealth fees
93 88 81 75 76 17 22 262 219 43 20 
Mortgage banking fees49 73 59 60 46 (24)(33)181 149 32 21 
Foreign exchange and derivative products42 41 39 35 36 17 122 111 11 10 
Letter of credit and loan fees48 45 44 45 45 137 130 
Securities gains, net(3)(60)(7)(78)14 14 — — 
Other income31 42 22 28 24 (11)(26)29 95 51 44 86 
Total noninterest income630 600 544 574 532 30 98 18 1,774 1,602 172 11 
TOTAL REVENUE2,118 2,037 1,935 1,986 1,901 81 217 11 6,090 5,823 267 
Provision (benefit) for credit losses154 164 153 162 172 (10)(6)(18)(10)471 525 (54)(10)
NONINTEREST EXPENSE
Salaries and employee benefits705 681 696 674 647 24 58 2,082 1,983 99 
Equipment and software197 193 194 193 194 584 576 
Outside services161 169 155 170 146 (8)(5)15 10 485 469 16 
Occupancy106 108 112 112 108 (2)(2)(2)(2)326 335 (9)(3)
Other operating expense166 168 157 167 164 (2)(1)491 555 (64)(12)
Total noninterest expense1,335 1,319 1,314 1,316 1,259 16 76 3,968 3,918 50 
Income before income tax expense629 554 468 508 470 75 14 159 34 1,651 1,380 271 20 
Income tax expense135 118 95 107 88 17 14 47 53 348 272 76 28 
Net income$494 $436 $373 $401 $382 $58 13%$112 29%$1,303 $1,108 $195 18%
Net income, Underlying1
$494 $436 $373 $412 $392 $58 13%$102 26%$1,303 $1,195 $108 9%
Net income available to common stockholders$457 $402 $340 $367 $344 $55 14%$113 33%$1,199 $1,005 $194 19%
Net income available to common stockholders, Underlying1
$457 $402 $340 $378 $354 $55 14%$103 29%$1,199 $1,092 $107 10%
1 These are non-GAAP financial measures. For further information on these measures, refer to "Non-GAAP Financial Measures and Reconciliations."

5


CONSOLIDATED BALANCE SHEETS (unaudited)
(dollars in millions, except par value)
PERIOD-END BALANCESAS OFSEPTEMBER 30, 2025 CHANGE
Sept 30, 2025June 30, 2025Mar 31, 2025Dec 31, 2024Sept 30, 2024June 30, 2025September 30, 2024
$%$%
ASSETS
Cash and due from banks$1,254 $1,107 $1,082 $1,409 $979 $147 13%$275 28%
Interest-bearing cash and due from banks10,396 7,441 10,459 9,192 9,936 2,955 40 460 
Interest-bearing deposits in banks694 680 685 635 648 14 46 
Debt securities available for sale, at fair value35,419 34,658 34,208 32,765 32,835 761 2,584 
Debt securities held to maturity8,124 8,293 8,469 8,599 8,738 (169)(2)(614)(7)
Loans held for sale
1,334 2,093 2,820 858 663 (759)(36)671 101 
Loans and leases140,870 139,304 137,635 139,203 141,632 1,566 (762)(1)
Less: Allowance for loan and lease losses(1,972)(2,008)(2,014)(2,061)(2,079)36 (2)107 (5)
Net loans and leases138,898 137,296 135,621 137,142 139,553 1,602 (655)— 
Derivative assets721 832 760 408 586 (111)(13)135 23 
Premises and equipment857 855 855 875 862 — (5)(1)
Bank-owned life insurance3,422 3,408 3,386 3,364 3,346 14 — 76 
Goodwill8,187 8,187 8,187 8,187 8,187 — — — — 
Other intangible assets123 129 137 146 137 (6)(5)(14)(10)
Other assets13,318 13,331 13,479 13,941 13,236 (13)— 82 
TOTAL ASSETS$222,747 $218,310 $220,148 $217,521 $219,706 $4,437 2%$3,041 1%
LIABILITIES AND STOCKHOLDERS' EQUITY
LIABILITIES
Deposits:
Noninterest-bearing$39,472 $38,001 $37,556 $36,920 $35,978 $1,471 4%$3,494 10%
Interest-bearing140,539 137,085 140,020 137,856 139,210 3,454 1,329 
Total deposits180,011 175,086 177,576 174,776 175,188 4,925 4,823 
Short-term borrowed funds214 249 47 — 15 (35)(14)199 NM
Long-term borrowed funds:
FHLB advances14 1,542 42 53 553 (1,528)(99)(539)(97)
Senior debt6,825 6,821 7,568 7,168 7,766 — (941)(12)
Subordinated debt and other debt3,602 4,163 4,657 5,180 5,625 (561)(13)(2,023)(36)
Total long-term borrowed funds10,441 12,526 12,267 12,401 13,944 (2,085)(17)(3,503)(25)
Derivative liabilities738 766 883 1,220 1,012 (28)(4)(274)(27)
Other liabilities5,514 4,449 4,509 4,870 4,615 1,065 24 899 19 
TOTAL LIABILITIES196,918 193,076 195,282 193,267 194,774 3,842 2,144 
STOCKHOLDERS' EQUITY
Preferred stock:
$25.00 par value, 100,000,000 shares authorized for each of the periods presented2,111 2,113 2,113 2,113 2,112 (2)— (1)— 
Common stock:
$0.01 par value, 1,000,000,000 shares authorized for each of the periods presented— — 17 
Additional paid-in capital22,448 22,420 22,370 22,364 22,327 28 — 121 
Retained earnings11,056 10,783 10,566 10,412 10,233 273 823 
Treasury stock, at cost(7,526)(7,450)(7,249)(7,047)(6,820)(76)(1)(706)(10)
Accumulated other comprehensive income (loss)(2,267)(2,639)(2,941)(3,595)(2,926)372 14 659 23 
TOTAL STOCKHOLDERS' EQUITY25,829 25,234 24,866 24,254 24,932 595 897 
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY$222,747 $218,310 $220,148 $217,521 $219,706 $4,437 2%$3,041 1%
Memo: Total tangible common equity1
$15,848 $15,246 $14,867 $14,246 $14,931 $602 4%$917 6%
1 Represents a non-GAAP financial measure. For further information on this measure, refer to "Non-GAAP Financial Measures and Reconciliations."
6


LOANS AND DEPOSITS
(dollars in millions)
PERIOD-END BALANCESAS OFSEPTEMBER 30, 2025 CHANGE
Sept 30, 2025June 30, 2025Mar 31, 2025Dec 31, 2024Sept 30, 2024June 30, 2025September 30, 2024
$%$%
LOANS AND LEASES
Commercial and industrial
$46,953 $45,412 $43,781 $42,551 $43,825 $1,541 3%$3,128 7%
Commercial real estate25,540 26,230 26,727 27,225 27,983 (690)(3)(2,443)(9)
Total commercial72,493 71,642 70,508 69,776 71,808 851 685 
Residential mortgages34,477 33,823 33,114 32,726 32,379 654 2,098 
Home equity18,415 17,711 16,853 16,495 15,992 704 2,423 15 
Automobile2,816 3,407 4,044 4,744 5,540 (591)(17)(2,724)(49)
Education8,556 8,550 8,779 10,812 11,118 — (2,562)(23)
Other retail4,113 4,171 4,337 4,650 4,795 (58)(1)(682)(14)
Total retail68,377 67,662 67,127 69,427 69,824 715 (1,447)(2)
Total loans and leases$140,870 $139,304$137,635$139,203$141,632$1,566 1%($762)(1%)
Loans held for sale
1,334 2,093 2,820 858 663 (759)(36)671 101
Loans and leases and loans held for sale$142,204 $141,397 $140,455 $140,061 $142,295 $807 1%($91)%
DEPOSITS
Noninterest-bearing demand
$39,472 $38,001 $37,556 $36,920 $35,978 $1,471 4%$3,494 10%
Checking with interest35,219 34,918 34,456 33,246 33,680 301 1,539 
Savings24,759 25,400 25,765 25,976 26,489 (641)(3)(1,730)(7)
Money market59,709 55,638 55,996 55,321 54,654 4,071 5,055 
Time
20,852 21,129 23,803 23,313 24,387 (277)(1)(3,535)(14)
Total deposits$180,011 $175,086 $177,576 $174,776 $175,188 $4,925 3%$4,823 3%


7


AVERAGE BALANCE SHEETS, ANNUALIZED YIELDS AND RATES
(dollars in millions)
QUARTERLY TRENDS3Q25 Change
3Q252Q253Q242Q253Q24
Average Balance
InterestRate
Average Balance
InterestRate
Average Balance
InterestRate
Average Balance
InterestRate
Average Balance
InterestRate
INTEREST-EARNING ASSETS
Interest-bearing cash and due from banks and deposits in banks$9,015 $97 4.24%$8,217 $92 4.40%$8,896 $121 5.30%$798 $5 (16) bps$119 ($24)(106) bps
Taxable investment securities46,452 433 3.71 46,537 428 3.69 45,083 423 3.75 (85)21,369 10 (4)
Non-taxable investment securities— 2.60 — 2.60 — 2.60 — — — — 
Total investment securities46,453 433 3.71 46,538 428 3.69 45,084 423 3.75 (85)21,369 10 (4)
Commercial and industrial
46,351 581 4.91 44,936 549 4.84 44,071 556 4.95 1,415 32 72,280 25 (4)
Commercial real estate25,799 380 5.76 26,487 384 5.73 28,209 452 6.26 (688)(4)3(2,410)(72)(50)
Total commercial72,150 961 5.21 71,423 933 5.17 72,280 1,008 5.46 727 28 4(130)(47)(25)
Residential mortgages34,134 339 3.98 33,420 327 3.92 32,117 301 3.75 714 12 62,017 38 23
Home equity18,027 322 7.07 17,324 308 7.14 15,733 317 8.02 703 14 (7)2,294 (95)
Automobile3,096 35 4.44 3,705 41 4.41 5,942 64 4.28 (609)(6)3(2,846)(29)16
Education8,513 129 5.98 8,660 128 5.94 11,155 153 5.45 (147)4(2,642)(24)53
Other retail4,091 111 10.92 4,277 114 10.66 4,776 133 11.04 (186)(3)26(685)(22)(12)
Total retail67,861 936 5.49 67,386 918 5.46 69,723 968 5.53 475 18 3(1,862)(32)(4)
Total loans and leases140,011 1,897 5.35 138,809 1,851 5.31 142,003 1,976 5.50 1,202 46 4(1,992)(79)(15)
Loans held for sale
2,119 31 5.73 2,754 36 5.29 1,181 19 6.26 (635)(5)44938 12 (53)
Total interest-earning assets197,598 2,458 4.92 196,318 2,407 4.89 197,164 2,539 5.09 1,280 51 3434 (81)(17)
Noninterest-earning assets21,519 21,343 21,414 176 105 
TOTAL ASSETS$219,117 $217,661 $218,578 $1,456 $539 
INTEREST-BEARING LIABILITIES
Checking with interest$34,748 $134 1.54%$33,847 $123 1.46%$33,090 $131 1.58%$901 $11 8$1,658 $3 (4)
Savings
25,001 86 1.36 25,536 85 1.34 26,868 128 1.89 (535)2(1,867)(42)(53)
Money market57,783 411 2.82 54,716 376 2.75 53,152 444 3.32 3,067 35 74,631 (33)(50)
Time
20,355 185 3.61 22,679 218 3.85 24,705 287 4.65 (2,324)(33)(24)(4,350)(102)(104)
Total interest-bearing deposits137,887 816 2.35 136,778 802 2.35 137,815 990 2.86 1,109 14 72 (174)(51)
Short-term borrowed funds589 2.91 925 3.96 150 6.06 (336)(4)(105)439 (315)
FHLB advances1,009 12 4.64 1,063 12 4.64 477 5.38 (54)— 532 (74)
Senior debt6,823 88 5.16 7,042 90 5.07 7,462 93 5.01 (219)(2)9(639)(5)15
Subordinated debt and other debt3,811 49 5.16 4,394 57 5.18 5,751 78 5.43 (583)(8)(2)(1,940)(29)(27)
Total long-term borrowed funds11,643 149 5.11 12,499 159 5.07 13,690 177 5.20 (856)(10)4(2,047)(28)(9)
Total borrowed funds12,232 154 5.01 13,424 168 5.00 13,840 180 5.21 (1,192)(14)1(1,608)(26)(20)
Total interest-bearing liabilities150,119 970 2.56 150,202 970 2.59 151,655 1,170 3.07 (83)— (3)(1,536)(200)(51)
Noninterest-bearing demand deposits
38,070 37,350 36,236 720 1,834 
Other noninterest-bearing liabilities5,387 5,503 6,194 (116)(807)
TOTAL LIABILITIES193,576 193,055 194,085 521 (509)
STOCKHOLDERS' EQUITY25,541 24,606 24,493 935 1,048 
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY$219,117 $217,661 $218,578 $1,456 $539 
INTEREST RATE SPREAD2.36 %2.30 %2.02 %634
NET INTEREST INCOME AND NET INTEREST MARGIN
$1,488 2.99 %$1,437 2.94 %$1,369 2.76 %$51 5$119 23
NET INTEREST INCOME AND NET INTEREST MARGIN, FTE1
$1,492 3.00 %$1,441 2.95 %$1,373 2.77 %$51 5$119 23
Memo: Total deposits (interest-bearing and noninterest-bearing demand)
$175,957 $816 1.84 %$174,128 $802 1.85 %$174,051 $990 2.26 %$1,829 $14 (1) bps$1,906 ($174)(42) bps

1Net interest income and net interest margin are presented on a fully taxable-equivalent ("FTE") basis using the federal statutory tax rate of 21% to adjust for the tax-exempt status of income from certain assets held by the Company and are considered non-GAAP financial measures. For further information on these measures, refer to "Non-GAAP Financial Measures and Reconciliations."

8


AVERAGE BALANCE SHEETS, ANNUALIZED YIELDS AND RATES
(dollars in millions)
FOR THE NINE MONTHS ENDED SEPTEMBER 30,2025 Change
202520242024
Average Balance
InterestRate
Average Balance
InterestRate
Average Balance
InterestRate
INTEREST-EARNING ASSETS
Interest-bearing cash and due from banks and deposits in banks$8,445 $278 4.35%$9,602 $391 5.35%($1,157)($113)(100) bps
Taxable investment securities46,354 1,279 3.68 44,561 1,239 3.71 1,793 40 (3)
Non-taxable investment securities— 2.60 — 2.60 — — 
Total investment securities46,355 1,279 3.68 44,562 1,239 3.71 1,793 40 (3)
Commercial and industrial
44,972 1,645 4.83 44,342 1,795 5.32 630 (150)(49)
Commercial real estate26,429 1,151 5.74 28,681 1,376 6.30 (2,252)(225)(56)
Total commercial71,401 2,796 5.16 73,023 3,171 5.71 (1,622)(375)(55)
Residential mortgages33,480 984 3.92 31,713 874 3.68 1,767 110 24
Home equity17,338 923 7.11 15,387 920 7.99 1,951 (88)
Automobile3,727 123 4.41 6,832 218 4.27 (3,105)(95)14
Education9,280 405 5.83 11,472 463 5.39 (2,192)(58)44
Other retail4,285 346 10.83 4,866 392 10.76 (581)(46)7
Total retail68,110 2,781 5.45 70,270 2,867 5.45 (2,160)(86)
Total loans and leases139,511 5,577 5.31 143,293 6,038 5.58 (3,782)(461)(27)
Loans held for sale
2,023 83 5.45 1,104 56 6.71 919 27 (126)
Total interest-earning assets196,334 7,217 4.88 198,561 7,724 5.15 (2,227)(507)(27)
Noninterest-earning assets21,372 20,959 413 
TOTAL ASSETS$217,706 $219,520 ($1,814)
INTEREST-BEARING LIABILITIES
Checking with interest$33,770 $367 1.45%$33,017 $368 1.49%$753 ($1)(4)
Savings
25,430 260 1.36 27,389 369 1.80 (1,959)(109)(44)
Money market55,656 1,144 2.75 52,552 1,320 3.35 3,104 (176)(60)
Time
22,093 642 3.89 25,274 885 4.68 (3,181)(243)(79)
Total interest-bearing deposits136,949 2,413 2.36 138,232 2,942 2.84 (1,283)(529)(48)
Short-term borrowed funds729 22 3.85 324 14 5.64 405 (179)
FHLB advances891 31 4.62 1,704 72 5.56 (813)(41)(94)
Senior debt6,998 264 5.03 6,755 243 4.80 243 21 23
Subordinated debt and other debt4,374 171 5.22 5,688 232 5.44 (1,314)(61)(22)
Total long-term borrowed funds12,263 466 5.07 14,147 547 5.15 (1,884)(81)(8)
Total borrowed funds12,992 488 5.00 14,471 561 5.16 (1,479)(73)(16)
Total interest-bearing liabilities149,941 2,901 2.58 152,703 3,503 3.06 (2,762)(602)(48)
Noninterest-bearing demand deposits
37,326 36,374 952 
Other noninterest-bearing liabilities5,618 6,544 (926)
TOTAL LIABILITIES192,885 195,621 (2,736)
STOCKHOLDERS' EQUITY24,821 23,899 922 
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY$217,706 $219,520 ($1,814)
INTEREST RATE SPREAD2.30 %2.09 %21
NET INTEREST INCOME AND NET INTEREST MARGIN
$4,316 2.94 %$4,221 2.84 %$95 10
NET INTEREST INCOME AND NET INTEREST MARGIN, FTE1
$4,328 2.95 %$4,234 2.85 %$94 10
Memo: Total deposits (interest-bearing and noninterest-bearing demand)
$174,275 $2,413 1.85 %$174,606 $2,942 2.25 %($331)($529)(40) bps
1 Net interest income and net interest margin are presented on a fully taxable-equivalent ("FTE") basis using the federal statutory tax rate of 21% to adjust for the tax-exempt status of income from certain assets held by the Company and are considered non-GAAP financial measures. For further information on these measures, refer to "Non-GAAP Financial Measures and Reconciliations."

9


MORTGAGE BANKING FEES SUMMARY
(dollars in millions)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q25 Change2025 Change
3Q252Q251Q254Q243Q242Q253Q24202520242024
$/bps%$/bps%$/bps%
MORTGAGE BANKING FEES
Production revenue$18 $19 $15 $14 $15 ($1)(5%)$320%$52 $44 $8 18%
Mortgage servicing revenue29 28 32 33 33 1(4)(12)89 101 (12)(12)
MSR valuation changes, net of hedge impact26 12 13 (2)(24)(92)4NM40 36 NM
Total mortgage banking fees$49 $73 $59 $60 $46 ($24)(33%)$37%$181 $149 $32 21%
Pull-through adjusted locks$2,150 $2,458 $2,112 $1,543 $1,996 ($308)(13%)$1548%$6,720 $5,330 $1,39026%
Production revenue as a percentage of Pull-through adjusted locks0.81 %0.78 %0.71 %0.90 %0.76 % bps bps0.77%0.83%(6) bps
RESIDENTIAL REAL ESTATE ORIGINATIONS
Retail$2,019 $2,189 $1,444 $1,680 $1,749 ($170)(8%)$27015%$5,652 $4,378 $1,27429%
Third Party1,837 1,916 1,474 1,341 1,504 (79)(4)33322 5,227 3,719 1,50841 
Total$3,856 $4,105 $2,918 $3,021 $3,253 ($249)(6%)$60319%$10,879 $8,097 $2,78234%
Originated for sale$2,379 $2,486 $1,916 $1,948 $2,148 ($107)(4%)$23111%$6,781 $5,316 $1,46528%
Originated for investment1,477 1,619 1,002 1,073 1,105 (142)(9)37234 4,098 2,781 1,31747 
Total$3,856 $4,105 $2,918 $3,021 $3,253 ($249)(6%)$60319%$10,879 $8,097 $2,78234%
MORTGAGE SERVICING INFORMATION (UPB)
Loans serviced for others$95,244 $95,422 $95,203 $95,600 $96,120 ($178)%($876)(1%)$95,244 $96,120 ($876)(1%)
Owned loans serviced34,760 34,284 33,737 33,064 32,655 4762,10534,760 32,655 2,105
Total$130,004 $129,706 $128,940 $128,664 $128,775 $298%$1,2291%$130,004 $128,775 $1,2291%
MSR at fair value$1,430 $1,426 $1,397 $1,491 $1,501 $4%($71)(5%)$1,430 $1,501 ($71)(5%)
    

10


SEGMENT FINANCIAL HIGHLIGHTS - CONSUMER BANKING
(dollars in millions)

QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
CONSUMER BANKING
3Q25 Change2025 Change
3Q252Q251Q254Q243Q242Q253Q24202520242024
$/bps%$/bps%$/bps%
Net interest income$1,262 $1,218 $1,193 $1,196 $1,156 $44 4%$106 9%$3,673 $3,369 $304 9%
Noninterest income311 329 297 311 285 (18)(5)26 937 820 117 14 
Total revenue1,573 1,547 1,490 1,507 1,441 26 132 4,610 4,189 421 10 
Noninterest expense979 963 954 944 916 16 63 2,896 2,734 162 
Profit (loss) before credit losses594 584 536 563 525 10 69 13 1,714 1,455 259 18 
Net charge-offs81 81 86 82 84 — — (3)(4)248 249 (1)— 
Income (loss) before income tax expense (benefit)513 503 450 481 441 10 72 16 1,466 1,206 260 22 
Income tax expense (benefit)130 127 114 123 114 16 14 371 311 60 19 
Net income (loss)$383 $376 $336 $358 $327 $7 2%$56 17%$1,095 $895 $200 22%
AVERAGE BALANCES
Total assets$80,729 $78,822 $77,534 $76,608 $75,392 $1,907 2%$5,337 7%$79,040 $74,510 $4,530 6%
Total loans and leases1
74,274 72,402 71,054 70,274 69,021 1,872 5,253 72,588 68,146 4,442 
Deposits128,547 127,271 125,728 124,552 121,899 1,276 6,648 127,193 120,803 6,390 
Interest-earning assets74,870 72,988 71,635 70,857 69,608 1,882 5,262 73,176 68,740 4,436 
KEY METRICS
Net interest margin6.69 %6.69 %6.76 %6.72 %6.60 %—  bps bps6.71 %6.54 %17  bps
Efficiency ratio62.22 62.24 64.06 62.60 63.53 (2) bps(131) bps62.82 65.26 (244) bps
Loan-to-deposit ratio (period-end balances)57.40 57.24 54.97 55.85 56.34 16  bps106  bps57.40 56.34 106  bps
Loan-to-deposit ratio (average balances)57.16 56.26 56.04 55.88 56.05 90  bps111  bps56.49 55.94 55  bps
1 Includes loans held for sale.

















11


SEGMENT FINANCIAL HIGHLIGHTS - COMMERCIAL BANKING
(dollars in millions)

QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
COMMERCIAL BANKING3Q25 Change2025 Change
3Q252Q251Q254Q243Q242Q253Q24202520242024
$/bps%$/bps%$/bps%
Net interest income$448 $439 $441 $464 $478 $9 2%($30)(6%)$1,328 $1,486 ($158)(11%)
Noninterest income286 232 215 232 207 54 23 79 38 733 676 57 
Total revenue734 671 656 696 685 63 49 2,061 2,162 (101)(5)
Noninterest expense333 317 327 313 300 16 33 11 977 928 49 
Profit (loss) before credit losses401 354 329 383 385 47 13 16 1,084 1,234 (150)(12)
Net charge-offs78 84 77 91 91 (6)(7)(13)(14)239 262 (23)(9)
Income (loss) before income tax expense (benefit)323 270 252 292 294 53 20 29 10 845 972 (127)(13)
Income tax expense (benefit)75 64 56 68 63 11 17 12 19 195 223 (28)(13)
Net income (loss)$248 $206 $196 $224 $231 $42 20%$17 7%$650 $749 ($99)(13%)
AVERAGE BALANCES
Total assets$66,134 $66,284 $65,366 $66,787 $68,092 ($150)%($1,958)(3%)$65,931 $69,046 ($3,115)(5%)
Total loans and leases1
62,905 63,057 62,437 63,789 64,974 (152)— (2,069)(3)62,801 66,048 (3,247)(5)
Deposits44,482 42,481 42,178 43,597 44,190 2,001 292 43,056 44,766 (1,710)(4)
Interest-earning assets63,719 63,710 63,018 64,419 65,550 — (1,831)(3)63,485 66,507 (3,022)(5)
KEY METRICS
Net interest margin2.78 %2.78 %2.83 %2.86 %2.90 %—  bps(12) bps2.80 %2.98 %(18) bps
Efficiency ratio45.15 47.47 49.77 44.78 43.84 (232) bps131  bps47.38 42.95 443  bps
Loan-to-deposit ratio (period-end balances)132.70 139.59 142.21 139.43 140.42 (689) bps(772) bps132.70 140.42 (772) bps
Loan-to-deposit ratio (average balances)140.06 146.90 146.86 144.70 145.93 (684) bps(587) bps144.50 146.36 (186) bps
1 Includes loans held for sale.

















12


SEGMENT FINANCIAL HIGHLIGHTS - NON-CORE
(dollars in millions)

QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
NON-CORE
3Q25 Change2025 Change
3Q252Q251Q254Q243Q242Q253Q24202520242024
$/bps%$/bps%$/bps%
Net interest income($7)($5)($15)($21)($28)($2)(40%)$21 75%($27)($96)$69 72%
Noninterest income— — — 33 100 — 100 
Total revenue(3)(2)(15)(21)(28)(1)(50)25 89 (20)(96)76 79 
Noninterest expense12 15 16 24 23 (3)(20)(11)(48)43 74 (31)(42)
Profit (loss) before credit losses(15)(17)(31)(45)(51)12 36 71 (63)(170)107 63 
Net charge offs37 15 17 100 (13)(76)43 46 (3)(7)
Income (loss) before income tax expense (benefit)(19)(19)(68)(60)(68)— — 49 72 (106)(216)110 51 
Income tax expense (benefit)(5)(5)(17)(15)(17)— — 12 71 (27)(55)28 51 
Net income (loss)($14)($14)($51)($45)($51)$— %$37 73%($79)($161)$82 51%
AVERAGE BALANCES
Total assets$4,000 $5,216 $6,536 $7,428 $8,389 ($1,216)(23%)($4,389)(52%)$5,241 $9,450 ($4,209)(45%)
Total loans and leases1
3,976 5,192 6,510 7,394 8,352 (1,216)(23)(4,376)(52)5,217 9,408 (4,191)(45)
Interest-earning assets3,976 5,192 6,510 7,394 8,352 (1,216)(23)(4,376)(52)5,217 9,408 (4,191)(45)
KEY METRICS
Net interest margin(0.63)%(0.43)%(0.90)%(1.12)%(1.30)%(20) bps67  bps(0.69)%(1.36)%67  bps
1 Includes loans held for sale.

13


SEGMENT FINANCIAL HIGHLIGHTS - OTHER
(dollars in millions)

QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
OTHER1
3Q25 Change2025 Change
3Q252Q251Q254Q243Q242Q253Q24202520242024
$%$%$%
Net interest income($215)($215)($228)($227)($237)$— %$22 9%($658)($538)($120)(22%)
Noninterest income29 36 32 31 40 (7)(19)(11)(28)97 106 (9)(8)
Total revenue(186)(179)(196)(196)(197)(7)(4)11 (561)(432)(129)(30)
Noninterest expense11 24 17 35 20 (13)(54)(9)(45)52 182 (130)(71)
Profit (loss) before provision (benefit) for credit losses(197)(203)(213)(231)(217)20 (613)(614)— 
Provision (benefit) for credit losses(9)(3)(47)(26)(20)(6)(200)11 55 (59)(32)(27)(84)
Income (loss) before income tax expense (benefit)(188)(200)(166)(205)(197)12 (554)(582)28 
Income tax expense (benefit)(65)(68)(58)(69)(72)10 (191)(207)16 
Net income (loss)($123)($132)($108)($136)($125)$9 7%$2 2%($363)($375)$12 3%
AVERAGE BALANCES
Total assets$68,254 $67,339 $66,873 $66,725 $66,705 $915 1%$1,549 2%$67,494 $66,514 $980 1%
Total loans and leases2
974 912 896 874 837 62 137 16 928 794 134 17 
Deposits2,928 4,376 4,799 6,113 7,962 (1,448)(33)(5,034)(63)4,026 9,037 (5,011)(55)
Interest-earning assets55,033 54,428 53,896 53,944 53,654 605 1,379 54,456 53,906 550 
1 Includes assets, liabilities, capital, revenues, provision for credit losses, expenses and income tax expense not attributed to our Consumer Banking, Commercial Banking, or Non-Core segments as well as treasury and community development.
2 Includes loans held for sale.
14


CREDIT-RELATED INFORMATION
(dollars in millions)
AS OFSEPTEMBER 30, 2025 CHANGE
Sept 30, 2025June 30, 2025Mar 31, 2025Dec 31, 2024Sept 30, 2024June 30, 2025September 30, 2024
$/bps/%%$/bps/%%
NONACCRUAL LOANS AND LEASES
Commercial and industrial
$230 $233 $283 $241 $219 ($3)(1%)$11 5%
Commercial real estate703 706 700 776 852 (3)— (149)(17)
Total commercial933 939 983 1,017 1,071 (6)(1)(138)(13)
Residential mortgages1
188 198 198 192 169 (10)(5)19 11 
Home equity297 282 282 283 281 15 16 
Automobile31 34 39 48 46 (3)(9)(15)(33)
Education20 19 20 56 59 (39)(66)
Other retail49 52 60 68 61 (3)(6)(12)(20)
Total retail585 585 599 647 616 — — (31)(5)
Total nonaccrual loans and leases1,518 1,524 1,582 1,664 1,687 (6)— (169)(10)
ASSET QUALITY RATIOS
Allowance for loan and lease losses to loans and leases1.40%1.44%1.46%1.48%1.47%(4) bps(7) bps
Allowance for credit losses to loans and leases1.56 1.59 1.61 1.62 1.61 (3) bps(5) bps
Allowance for loan and lease losses to nonaccrual loans and leases130132127124123(2%)7%
Allowance for credit losses to nonaccrual loans and leases145 145 140 136 136 %9%
Nonaccrual loans and leases to loans and leases1.08 1.09 1.15 1.20 1.19 (1) bps(11) bps
1 Loans fully or partially guaranteed by the FHA, VA and USDA are classified as accruing.




15


CREDIT-RELATED INFORMATION, CONTINUED
(dollars in millions)
AS OFSEPTEMBER 30, 2025 CHANGE
Sept 30, 2025June 30, 2025Mar 31, 2025Dec 31, 2024Sept 30, 2024June 30, 2025September 30, 2024
$/bps%$/bps%
LOANS AND LEASES 90 DAYS OR MORE PAST DUE AND ACCRUING
Commercial and industrial
$39 $3 $9 $8 $5 $36 NM$34 NM
Commercial real estate60 15 (53)(88)(8)(53)
Total commercial46 63 13 14 20 (17)(27)26 130 
Residential mortgages1
114 128 138 179 146 (14)(11)(32)(22)
Home equity— — — — — — — — — 
Automobile— — — — — — — — — 
Education— — — — 
Other retail— (1)(100)(1)(100)
Total retail116 131 142 182 149 (15)(11)(33)(22)
Total loans and leases$162 $194 $155 $196 $169 ($32)(16%)($7)(4%)
1 90+ days past due and accruing includes $114 million, $128 million, $137 million, $172 million, and $145 million of loans fully or partially guaranteed by the FHA, VA, and USDA for September 30, 2025, June 30, 2025, March 31, 2025, December 31, 2024 and September 30, 2024, respectively.

16


CREDIT-RELATED INFORMATION, CONTINUED
(dollars in millions)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q25 Change2025 Change
3Q252Q251Q254Q243Q242Q253Q24202520242024
$%$%$%
CHARGE-OFFS, RECOVERIES AND RELATED RATIOS
GROSS CHARGE-OFFS
Commercial and industrial
$33 $39 $34 $22 $57 ($6)(15%)($24)(42%)$106 $85 $21 25%
Commercial real estate58 54 51 89 49 18 163 223 (60)(27)
Total commercial91 93 85 111 106 (2)(2)(15)(14)269 308 (39)(13)
Residential mortgages— — 100 — — (2)(50)
Home equity(1)(25)(1)(25)12 12 — — 
Automobile13 14 20 22 25 (1)(7)(12)(48)47 72 (25)(35)
Education25 26 56 33 30 (1)(4)(5)(17)107 93 14 15 
Other retail62 64 67 66 65 (2)(3)(3)(5)193 196 (3)(2)
Total retail104 108 149 127 125 (4)(4)(21)(17)361 377 (16)(4)
Total gross charge-offs$195 $201 $234 $238 $231 ($6)(3%)($36)(16%)$630 $685 ($55)(8%)
GROSS RECOVERIES
Commercial and industrial
$3 $— $4 $7 $3 $3 100%$— %$7 $24 ($17)(71%)
Commercial real estate— 200 (2)(40)(1)(20)
Total commercial14 NM(2)(25)11 29 (18)(62)
Residential mortgages— 100 — — (1)(33)
Home equity— — 20 17 18 (1)(6)
Automobile11 12 12 12 (2)(18)(3)(25)32 41 (9)(22)
Education(3)(38)(1)(17)18 16 13 
Other retail10 (2)(25)(1)(14)21 21 — — 
Total retail27 33 30 35 31 (6)(18)(4)(13)90 99 (9)(9)
Total gross recoveries$33 $34 $34 $49 $39 ($1)(3%)($6)(15%)$101 $128 ($27)(21%)
NET CHARGE-OFFS (RECOVERIES)
Commercial and industrial
$30 $39 $30 $15 $54 ($9)(23%)($24)(44%)$99 $61 $38 62%
Commercial real estate55 53 51 82 44 11 25 159 218 (59)(27)
Total commercial85 92 81 97 98 (7)(8)(13)(13)258 279 (21)(8)
Residential mortgages— — — (1)— — — — — — (1)(100)
Home equity(3)(2)— (1)(1)(1)(50)(2)(200)(5)(6)17 
Automobile10 13 33 (9)(69)15 31 (16)(52)
Education20 18 51 28 24 11 (4)(17)89 77 12 16 
Other retail56 56 60 56 58 — — (2)(3)172 175 (3)(2)
Total retail77 75 119 92 94 (17)(18)271 278 (7)(3)
Total net charge-offs$162 $167 $200 $189 $192 ($5)(3%)($30)(16%)$529 $557 ($28)(5%)

17


CREDIT-RELATED INFORMATION, CONTINUED
(dollars in millions)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q25 Change2025 Change
3Q252Q251Q254Q243Q242Q253Q24202520242024
$/bps%$/bps%$/bps%
ANNUALIZED NET CHARGE-OFF (RECOVERY) RATES
Commercial and industrial
0.26%0.35%0.28%0.14%0.49%(9) bps(23) bps0.30%0.18%12  bps
Commercial real estate0.85 0.80 0.77 1.17 0.62 23 0.81 1.02 (21)
Total commercial0.47 0.51 0.47 0.54 0.54 (4)(7)0.48 0.51 (3)
Residential mortgages— — 0.01 — — — — — — — 
Home equity(0.06)(0.05)(0.01)(0.01)(0.03)(1)(3)(0.04)(0.05)
Automobile0.43 0.36 0.73 0.83 0.81 (38)0.52 0.60 (8)
Education0.92 0.86 1.92 1.01 0.85 1.28 0.90 38 
Other retail5.45 5.23 5.46 4.54 4.93 22 52 5.38 4.82 56 
Total retail0.45 0.45 0.70 0.53 0.54 — (9)0.53 0.53 — 
Total loans and leases0.46%0.48%0.58%0.53%0.54%(2) bps(8) bps0.51%0.52%(1) bps
Memo: Average loans
Commercial and industrial
$46,351 $44,936 $43,599 $43,674 $44,071 $1,415 3%$2,280 5%$44,972 $44,342 $630 1%
Commercial real estate25,799 26,487 27,013 27,681 28,209 (688)(3)(2,410)(9)26,429 28,681 (2,252)(8)
Total commercial72,150 71,423 70,612 71,355 72,280 727 (130)— 71,401 73,023 (1,622)(2)
Residential mortgages34,134 33,420 32,872 32,520 32,117 714 2,017 33,480 31,713 1,767 
Home equity18,027 17,324 16,647 16,246 15,733 703 2,294 15 17,338 15,387 1,951 13 
Automobile3,096 3,705 4,394 5,129 5,942 (609)(16)(2,846)(48)3,727 6,832 (3,105)(45)
Education8,513 8,660 10,690 10,949 11,155 (147)(2)(2,642)(24)9,280 11,472 (2,192)(19)
Other retail4,091 4,277 4,495 4,748 4,776 (186)(4)(685)(14)4,285 4,866 (581)(12)
Total retail67,861 67,386 69,098 69,592 69,723 475 (1,862)(3)68,110 70,270 (2,160)(3)
Total loans and leases$140,011 $138,809 $139,710 $140,947 $142,003 $1,202 1%($1,992)(1%)$139,511 $143,293 ($3,782)(3%)



18


CREDIT-RELATED INFORMATION, CONTINUED
(dollars in millions)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q25 Change2025 Change
3Q252Q251Q254Q243Q242Q253Q24202520242024
$%$%$%
SUMMARY OF CHANGES IN THE COMPONENTS OF THE ALLOWANCE FOR CREDIT LOSSES
Allowance for loan and lease losses - beginning$2,008 $2,014 $2,061 $2,079 $2,125 ($6)%($117)(6%)$2,061 $2,098 ($37)(2%)
Charge-offs:
Commercial91 93 85 111 106 (2)(2)(15)(14)269 308 (39)(13)
Retail 104 108 149 127 125 (4)(4)(21)(17)361 377 (16)(4)
Total charge-offs195 201 234 238 231 (6)(3)(36)(16)630 685 (55)(8)
Recoveries:
Commercial14 NM(2)(25)11 29 (18)(62)
Retail 27 33 30 35 31 (6)(18)(4)(13)90 99 (9)(9)
Total recoveries33 34 34 49 39 (1)(3)(6)(15)101 128 (27)(21)
Net charge-offs162 167 200 189 192 (5)(3)(30)(16)529 557 (28)(5)
Provision (benefit) for loan and lease losses:
Commercial62 50 89 50 12 24 59 NM201 216 (15)(7)
Retail64 111 64 121 143 (47)(42)(79)(55)239 322 (83)(26)
Total provision (benefit) for loan and lease losses126 161 153 171 146 (35)(22)(20)(14)440 538 (98)(18)
Allowance for loan and lease losses - ending$1,972 $2,008 $2,014 $2,061 $2,079 ($36)(2%)($107)(5%)$1,972 $2,079 ($107)(5%)
Allowance for unfunded lending commitments - beginning$201 $198 $198 $207 $181 $3 2%$20 11%$198 $220 ($22)(10%)
Provision (benefit) for unfunded lending commitments28 — (9)26 25 NM831 (13)44 NM
Allowance for unfunded lending commitments - ending$229 $201 $198 $198 $207 $28 14%$22 11%$229 $207 $22 11%
Total allowance for credit losses - ending$2,201 $2,209 $2,212 $2,259 $2,286 ($8)%($85)(4%)$2,201 $2,286 ($85)(4%)
Memo: Total allowance for credit losses by product
Commercial $1,265 $1,269 $1,312 $1,295 $1,351 ($4)%($86)(6%)$1,265 $1,351 ($86)(6%)
Retail 936 940 900 964 935 (4)936 935 
Total allowance for credit losses$2,201 $2,209 $2,212 $2,259 $2,286 ($8)%($85)(4%)$2,201 $2,286 ($85)(4%)
19


CAPITAL AND RATIOS
(dollars in millions)
AS OFFOR THE NINE MONTHS ENDED SEPTEMBER 30,
SEPTEMBER 30, 2025 CHANGE2025 Change
Sept 30, 2025June 30, 2025Mar 31, 2025Dec 31, 2024Sept 30, 2024June 30, 2025September 30, 2024202520242024
$%$%$%
CAPITAL RATIOS AND COMPONENTS (PRELIMINARY)
CET1 capital$18,046 $17,812 $17,751 $17,900 $17,941 $234 1%$105 1%
Tier 1 capital20,157 19,925 19,864 20,013 20,053 232 104 
Total capital23,455 23,221 23,156 23,232 23,352 234 103 — 
Risk-weighted assets168,932 168,017 166,908 165,699 168,552 915 380 — 
Adjusted average assets1
213,536 212,450 211,119 212,555 213,274 1,086 262 — 
CET1 capital ratio10.7 %10.6 %10.6 %10.8 %10.6 %
Tier 1 capital ratio11.9 11.9 11.9 12.1 11.9 
Total capital ratio13.9 13.8 13.9 14.0 13.9 
Tier 1 leverage ratio9.4 9.4 9.4 9.4 9.4 
TANGIBLE COMMON EQUITY (PERIOD-END)
Common stockholders' equity$23,718 $23,121 $22,753 $22,141 $22,820 $597 3%$898 4%$23,718 $22,820 $898 4%
Less: Goodwill8,187 8,187 8,187 8,187 8,187 — — — — 8,187 8,187 — — 
Less: Other intangible assets123 128 137 146 137 (5)(4)(14)(10)123 137 (14)(10)
Add: Deferred tax liabilities2
440 440 438 438 435 — — 440 435 
Total tangible common equity3
$15,848 $15,246 $14,867 $14,246 $14,931 $602 4%$917 6%$15,848 $14,931 $917 6%
TANGIBLE COMMON EQUITY (AVERAGE)
Common stockholders' equity$23,288 $22,494 $22,188 $22,009 $22,380 $794 4%$908 4%$22,661 $21,838 $823 4%
Less: Goodwill8,187 8,187 8,187 8,187 8,187 — — — — 8,187 8,187 — — 
Less: Other intangible assets126 134 142 136 140 (8)(6)(14)(10)134 146 (12)(8)
Add: Deferred tax liabilities2
440 438 438 436 435 — 439 433 
Total tangible common equity3
$15,415 $14,611 $14,297 $14,122 $14,488 $804 6%$927 6%$14,779 $13,938 $841 6%
INTANGIBLE ASSETS (PERIOD-END)
Goodwill$8,187 $8,187 $8,187 $8,187 $8,187 $— %$— %$8,187 $8,187 $— %
Other intangible assets123 128 137 146 137 (5)(4)(14)(10)123 137 (14)(10)
Total intangible assets$8,310 $8,315 $8,324 $8,333 $8,324 ($5)%($14)%$8,310 $8,324 ($14)%
1 Adjusted average assets include quarterly average assets, less deductions for disallowed goodwill and other intangible assets, net of deferred taxes, and the accumulated other comprehensive
income impact related to the adoption of post-retirement benefit plan guidance under GAAP.
2 Deferred tax liabilities relate to tax-deductible goodwill and other intangible assets.
3 These are non-GAAP financial measures. For further information on these measures, refer to "Non-GAAP Financial Measures and Reconciliations."



20



NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS
(dollars in millions, except per share data)

Non-GAAP Financial Measures
This document contains non-GAAP financial measures, with those denoted as Underlying for any given reporting period excluding certain items that may occur in that period which management does not consider indicative of the Company’s on-going financial performance. We believe these non-GAAP financial measures provide useful information to investors because they are used by our management to evaluate our operating performance and make day-to-day operating decisions. In addition, we believe those measures denoted as Underlying in any given reporting period reflect our on-going financial performance in that period and, accordingly, are useful to consider in addition to our GAAP financial results. The following tables present reconciliations of our non-GAAP measures to the most directly comparable GAAP financial measures.

We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP.

21


NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED
(dollars in millions, except per share data)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q25 Change2025 Change
3Q252Q251Q254Q243Q242Q253Q24202520242024
$%$%$%
Noninterest income, Underlying:
Noninterest income (GAAP)A$630 $600 $544 $574 $532 $30 5%$98 18%$1,774 $1,602 $172 11%
Less: Notable items— — — 10 (2)— — 100 — (5)(100)
Noninterest income, Underlying (non-GAAP)B$630 $600 $544 $564 $534 $30 5%$96 18%$1,774 $1,597 $177 11%
Total revenue, Underlying:
Total revenue (GAAP)C$2,118 $2,037 $1,935 $1,986 $1,901 $81 4%$217 11%$6,090 $5,823 $267 5%
Less: Notable items— — — 10 (2)— — 100 — (5)(100)
Total revenue, Underlying (non-GAAP)D$2,118 $2,037 $1,935 $1,976 $1,903 $81 4%$215 11%$6,090 $5,818 $272 5%
Noninterest expense, Underlying:
Noninterest expense (GAAP)E$1,335 $1,319 $1,314 $1,316 $1,259 $16 1%$76 6%$3,968 $3,918 $50 1%
Less: Notable items— — — 24 11 — — (11)(100)— 132 (132)(100)
Noninterest expense, Underlying (non-GAAP)F$1,335 $1,319 $1,314 $1,292 $1,248 $16 1%$87 7%$3,968 $3,786 $182 5%
Pre-provision profit:
Total revenue (GAAP)C$2,118 $2,037 $1,935 $1,986 $1,901 $81 4%$217 11%$6,090 $5,823 $267 5%
Less: Noninterest expense (GAAP)E1,335 1,319 1,314 1,316 1,259 16 76 3,968 3,918 50 
Pre-provision profit (non-GAAP)
$783 $718 $621 $670 $642 $65 9%$141 22%$2,122 $1,905 $217 11%
Pre-provision profit, Underlying:
Total revenue, Underlying (non-GAAP)D$2,118 $2,037 $1,935 $1,976 $1,903 $81 4%$215 11%$6,090 $5,818 $272 5%
Less: Noninterest expense, Underlying (non-GAAP)F1,335 1,319 1,314 1,292 1,248 16 87 3,968 3,786 182 
Pre-provision profit, Underlying (non-GAAP)$783 $718 $621 $684 $655 $65 9%$128 20%$2,122 $2,032 $90 4%
Income before income tax expense, Underlying:
Income before income tax expense (GAAP)G$629 $554 $468 $508 $470 $75 14%$159 34%$1,651 $1,380 $271 20%
Less: Income (expense) before income tax expense (benefit) related to notable items— — — (14)(13)— — 13 100 — (127)127 100 
Income before income tax expense, Underlying (non-GAAP)H$629 $554 $468 $522 $483 $75 14%$146 30%$1,651 $1,507 $144 10%
Income tax expense, Underlying:
Income tax expense (GAAP)I$135 $118 $95 $107 $88 $17 14%$47 53%$348 $272 $76 28%
Less: Income tax expense (benefit) related to notable items— — — (3)(3)— — 100 — (40)40 100 
Income tax expense, Underlying (non-GAAP)J$135 $118 $95 $110 $91 $17 14%$44 48%$348 $312 $36 12%
Net income, Underlying:
Net income (GAAP)K$494 $436 $373 $401 $382 $58 13%$112 29%$1,303 $1,108 $195 18%
Add: Notable items, net of income tax benefit— — — 11 10 — — (10)(100)— 87 (87)(100)
Net income, Underlying (non-GAAP)L$494 $436 $373 $412 $392 $58 13%$102 26%$1,303 $1,195 $108 9%
Net income available to common stockholders, Underlying:
Net income available to common stockholders (GAAP)M$457 $402 $340 $367 $344 $55 14%$113 33%$1,199 $1,005 $194 19%
Add: Notable items, net of income tax benefit— — — 11 10 — — (10)(100)— 87 (87)(100)
Net income available to common stockholders, Underlying (non-GAAP)N$457 $402 $340 $378 $354 $55 14%$103 29%$1,199 $1,092 $107 10%
22


NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED
(dollars in millions, except per share data)

QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q25 Change2025 Change
3Q252Q251Q254Q243Q242Q253Q24202520242024
$/bps%$/bps%$/bps%
Operating leverage:
Total revenue (GAAP)C$2,118 $2,037 $1,935 $1,986 $1,901 $81 3.91%$217 11.44%$6,090 $5,823 $267 4.59%
Less: Noninterest expense (GAAP)E1,335 1,319 1,314 1,316 1,259 16 1.13 76 6.05 3,968 3,918 50 1.29 
Operating leverage2.78%5.39%3.30%
Operating leverage, Underlying:
Total revenue, Underlying (non-GAAP)D$2,118 $2,037 $1,935 $1,976 $1,903 $81 3.91%$215 11.29%$6,090 $5,818 $272 4.68%
Less: Noninterest expense, Underlying (non-GAAP)F1,335 1,319 1,314 1,292 1,248 16 1.13 87 6.91 3,968 3,786 182 4.81 
Operating leverage, Underlying (non-GAAP)2.78%4.38%(0.13%)
Efficiency ratio and efficiency ratio, Underlying:
Efficiency ratio E/C63.03%64.76%67.91%66.27%66.23%(173) bps(320) bps65.16 %67.28 %(212) bps
Efficiency ratio, Underlying (non-GAAP)F/D63.03 64.76 67.91 65.36 65.61 (173) bps(258) bps65.16 65.08  bps
Noninterest income as a % of total revenue, Underlying:
Noninterest income as a % of total revenueA/C29.75 %29.41%28.14%28.90%27.95%34  bps180  bps29.12 %27.51 %161  bps
Noninterest income as a % of total revenue, Underlying (non-GAAP)
B/D29.75 29.41 28.14 28.54 28.05 34  bps170  bps29.12 27.45 167  bps
Effective income tax rate and effective income tax rate, Underlying:
Effective income tax rateI/G21.38%21.37%20.26%21.04%18.56% bps282  bps21.06 %19.69 %137  bps
Effective income tax rate, Underlying (non-GAAP)J/H21.38 21.37 20.26 21.17 18.75  bps263  bps21.06 20.68 38  bps
Return on average common equity and return on average common equity, Underlying:
Average common equity (GAAP)O$23,288 $22,494 $22,188 $22,009 $22,380 $794 4%$908 4%$22,661 $21,838 $823 4%
Return on average common equityM/O7.77%7.18%6.21%6.64%6.12%59  bps165  bps7.07 %6.15 %92  bps
Return on average common equity, Underlying (non-GAAP)N/O7.77 7.18 6.21 6.84 6.29 59  bps148  bps7.07 6.68 39  bps
Return on average tangible common equity and return on average tangible common equity, Underlying:
Average common equity (GAAP)O$23,288 $22,494 $22,188 $22,009 $22,380 $794 4%$908 4%$22,661 $21,838 $823 4%
Less: Average goodwill (GAAP)8,187 8,187 8,187 8,187 8,187 — — — — 8,187 8,187 — — 
Less: Average other intangibles (GAAP)126 134 142 136 140 (8)(6)(14)(10)134 146 (12)(8)
Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)440 438 438 436 435 — 1439 433 
Average tangible common equity (non-GAAP)
P$15,415 $14,611 $14,297 $14,122 $14,488 $804 6%$927 6%$14,779 $13,938 $841 6%
Return on average tangible common equity (non-GAAP)
M/P11.75%11.05%9.64%10.36%9.45%70  bps230  bps10.84 %9.63 %121  bps
Return on average tangible common equity, Underlying (non-GAAP)N/P11.75 11.05 9.64 10.66 9.71 70  bps204  bps10.84 10.46 38  bps
Return on average total assets and return on average total assets, Underlying:
Average total assets (GAAP)Q$219,117 $217,661 $216,309 $217,548 $218,578 $1,4561%$539%$217,706 $219,520 ($1,814)(1%)
Return on average total assetsK/Q0.90%0.80%0.70%0.73%0.70%10  bps20  bps0.80 %0.67 %13  bps
Return on average total assets, Underlying (non-GAAP)L/Q0.90 0.80 0.70 0.75 0.71 10  bps19  bps0.80 0.73  bps
23


NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED
(dollars in millions, except per share data)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q25 Change2025 Change
3Q252Q251Q254Q243Q242Q253Q24202520242024
$/bps%$/bps%$/bps%
Return on average total tangible assets and return on average total tangible assets, Underlying:
Average total assets (GAAP)Q$219,117 $217,661 $216,309 $217,548 $218,578 $1,4561%$539%$217,706 $219,520 ($1,814)(1%)
Less: Average goodwill (GAAP)8,187 8,187 8,187 8,187 8,187 — — 8,187 8,187 — 
Less: Average other intangibles (GAAP)126 134 142 136 140 (8)(6)(14)(10)134 146 (12)(8)
Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)440 438 438 436 435 2— 5439 433 6
Average tangible assets (non-GAAP)
R$211,244 $209,778 $208,418 $209,661 $210,686 $1,4661%$558%$209,824 $211,620 ($1,796)(1%)
Return on average total tangible assets (non-GAAP)
K/R0.93 %0.83%0.73%0.76%0.72%10  bps21  bps0.83 %0.70 %13  bps
Return on average total tangible assets, Underlying (non-GAAP)L/R0.93 0.83 0.73 0.78 0.74 10  bps19  bps0.83 0.75  bps
Book value per common share and tangible book value per common share:
Common shares - at period-end (GAAP)S431,453,142 432,768,811 437,668,127 440,543,381 445,216,549 (1,315,669)%(13,763,407)(3%)431,453,142 445,216,549 (13,763,407)(3%)
Common stockholders' equity (GAAP)
T
$23,718 $23,121 $22,753 $22,141 $22,820 $597$898$23,718 $22,820 $898
Less: Goodwill (GAAP)8,187 8,187 8,187 8,187 8,187 — — 8,187 8,187 — 
Less: Other intangible assets (GAAP)123 128 137 146 137 (5)(4)(14)(10)123 137 (14)(10)
Add: Deferred tax liabilities related to goodwill and other intangible assets (GAAP)440 440 438 438 435 — 5440 435 5
Tangible common equity (non-GAAP)
U
$15,848 $15,246 $14,867 $14,246 $14,931 $6024%$9176%$15,848 $14,931 $9176%
Book value per common share (GAAP)
T/S$54.97 $53.43 $51.99 $50.26 $51.25 $1.54 3%$3.72 7%$54.97 $51.25 $3.72 7%
Tangible book value per common share (non-GAAP)
U/S
36.73 35.23 33.97 32.34 33.54 1.50 3.19 10 36.73 33.54 3.19 10 
Net income per average common share - basic and diluted and net income per average common share - basic and diluted, Underlying:
Average common shares outstanding - basic (GAAP)
V
431,365,552 433,640,210 438,320,757 440,802,738 446,561,996 (2,274,658)(1%)(15,196,444)(3%)434,416,696 453,993,833 (19,577,136)(4%)
Average common shares outstanding - diluted (GAAP)
W
435,472,350 436,539,774 442,200,180 444,836,786 449,913,467 (1,067,424)— (14,441,117)(3)437,915,596 456,461,330 (18,545,733)(4)
Net income per average common share - basic (GAAP)
M/V
$1.06 $0.93 $0.78 $0.83 $0.77 $0.13 14 $0.29 38 $2.76 $2.21 $0.55 25 
Net income per average common share - diluted (GAAP)
M/W
1.05 0.92 0.77 0.83 0.77 0.13 14 0.28 36 2.74 2.20 0.54 25 
Net income per average common share - basic, Underlying (non-GAAP)
N/V
1.06 0.93 0.78 0.86 0.79 0.13 14 0.27 34 2.76 2.40 0.36 15 
Net income per average common share - diluted, Underlying (non-GAAP)
N/W
1.05 0.92 0.77 0.85 0.79 0.13 14 0.26 33 2.74 2.39 0.35 15 
Dividend payout ratio and dividend payout ratio, Underlying:
Cash dividends declared and paid per common share
X
$0.42 $0.42 $0.42 $0.42 $0.42 $— %$— %$1.26 $1.26 $— %
Dividend payout ratio
X/(M/V)
40 %45 %54 %51 %55 %(554) bps(1,493) bps46 %57 %(1,136) bps
Dividend payout ratio, Underlying (non-GAAP)
X/(N/V)
40 45 54 49 53 (554) bps(1,338) bps46 53 (700) bps
24


NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED
(dollars in millions, except per share data)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q25 Change2025 Change
3Q252Q251Q254Q243Q242Q253Q24202520242024
$/bps
%
$/bps
%$/bps%
Common equity ratio and tangible common equity ratio:
Total assets (GAAP)
Y
$222,747 $218,310 $220,148 $217,521 $219,706 $4,437%$3,0411%$222,747 $219,706 $3,041
Less: Goodwill (GAAP)8,187 8,187 8,187 8,187 8,187 — — 8,187 8,187 — 
Less: Other intangible assets (GAAP)123 128 137 146 137 (5)(4)(14)(10)123 137 (14)(10)
Add: Deferred tax liabilities related to goodwill and other intangible assets (GAAP)440 440 438 438 435 — 5440 435 5
Tangible assets (non-GAAP)
Z
$214,877 $210,435 $212,262 $209,626 $211,817 $4,4422%$3,0601%$214,877 $211,817 $3,0601%
Common equity ratio (GAAP)
T/Y
10.6 %10.6 %10.3 %10.2 %10.4 %6 bps26 bps10.6 %10.4 %26 bps
Tangible common equity ratio (non-GAAP)
U/Z
7.4 7.2 7.0 6.8 7.0 16 bps35 bps7.4 7.0 35 bps
Net interest income and net interest margin on an FTE basis:
Net interest income (annualized) (GAAP)AA$5,902 $5,770 $5,637 $5,620 $5,447 $132 2%$455 8%$5,771 $5,638 $133 2%
Average interest-earning assets (GAAP)BB197,598 196,318 195,058 196,613 197,164 1,280 434 — 196,334 198,561 (2,227)(1)
Net interest margin (GAAP)AA/BB2.99 %2.94%2.89%2.86%2.76% bps23  bps2.94 %2.84 %10  bps
Net interest income (GAAP)$1,488 $1,437 $1,391 $1,412 $1,369 $51 4%$119 9%$4,316 $4,221 $95 2%
FTE adjustment— — — — 12 13 (1)(8)
Net interest income on an FTE basis (non-GAAP)1,492 1,441 1,395 1,416 1,373 51 119 4,328 4,234 94 2
Net interest income on an FTE basis (annualized) (non-GAAP)CC5,919 5,786 5,653 5,637 5,465 133 454 5,787 5,656 131 2
Net interest margin on an FTE basis (non-GAAP)CC/BB3.00 %2.95%2.90%2.87%2.77% bps23  bps2.95 %2.85 %10  bps
Card fees, Underlying:
Card fees (GAAP)
$87 $90 $83 $97 $93 ($3)(3%)($6)(6%)$260 $271 ($11)(4%)
Less: Notable items— — — 11 — — (6)(100)— 13 (13)(100)
Card fees, Underlying (non-GAAP)
$87 $90 $83 $86 $87 ($3)(3%)$— %$260 $258 $2 1%
Other income, Underlying:
Other income (GAAP)$31 $42 $22 $28 $24 ($11)(26%)$7 29%$95 $51 $44 86%
Less: Notable items— — — (1)(8)— — 100 — (8)100
Other income, Underlying (non-GAAP)$31 $42 $22 $29 $32 ($11)(26%)($1)(3%)$95 $59 $36 61%
Salaries and employee benefits, Underlying:
Salaries and employee benefits (GAAP)$705 $681 $696 $674 $647 $24 4%$58 9%$2,082 $1,983 $99 5%
Less: Notable items— — — 17 — — (4)(100)— 29 (29)(100)
Salaries and employee benefits, Underlying (non-GAAP)$705 $681 $696 $657 $643 $24 4%$62 10%$2,082 $1,954 $128 7%
Equipment and software, Underlying:
Equipment and software (GAAP)
$197 $193 $194 $193 $194 $4 2%$3 2%$584 $576 $8 1%
Less: Notable items— — — — — (2)(100)— 14 (14)(100)
Equipment and software, Underlying (non-GAAP)$197 $193 $194 $190 $192 $4 2%$5 3%$584 $562 $22 4%
Outside services, Underlying:
Outside services (GAAP)$161 $169 $155 $170 $146 ($8)(5%)$15 10%$485 $469 $16 3%
Less: Notable items— — — — — (2)(100)— 24 (24)(100)
Outside services, Underlying (non-GAAP)$161 $169 $155 $166 $144 ($8)(5%)$17 12%$485 $445 $40 9%
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NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED
(dollars in millions, except per share data)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q25 Change2025 Change
3Q252Q251Q254Q243Q242Q253Q24202520242024
$/bps
%
$/bps
%$/bps%
Occupancy, Underlying:
Occupancy (GAAP)$106 $108 $112 $112 $108 ($2)(2%)($2)(2%)$326 $335 ($9)(3%)
Less: Notable items— — — — — (1)(100)— 14 (14)(100)
Occupancy, Underlying (non-GAAP)$106 $108 $112 $107 $107 ($2)(2%)($1)(1%)$326 $321 $5 2%
Other operating expense, Underlying:
Other operating expense (GAAP)$166 $168 $157 $167 $164 ($2)(1%)$2 1%$491 $555 ($64)(12%)
Less: Notable items— — — (5)— — (2)(100)— 51 (51)(100)
Other operating expense, Underlying (non-GAAP)$166 $168 $157 $172 $162 ($2)(1%)$4 2%$491 $504 ($13)(3%)

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