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GOODWILL AND INTANGIBLE ASSETS
 6 Months Ended
Jun. 30, 2025
Goodwill and Intangible Assets Disclosure [Abstract]  
GOODWILL AND INTANGIBLE ASSETS GOODWILL AND INTANGIBLE ASSETS
Goodwill
The change in the carrying value of goodwill including the effect of measurement period adjustments for the six months ended June 30, 2025, was as follows (in thousands):
Balance as of December 31, 2024$101,704 
Measurement period adjustment$(494)
Balance as of June 30, 2025$101,210 

The Company has applied the acquisition method of accounting in accordance with ASC 805 and recognized assets acquired and liabilities assumed of SYNQ3 and Amelia at their fair value as of the date of acquisition, with the excess purchase consideration recorded to goodwill. As the Company finalizes the estimation of the fair value of the assets acquired and liabilities assumed, additional adjustments to the amount of goodwill may be necessary. Refer to Note 3 for further information on the measurement period adjustments of Amelia Acquisition.
Intangible Assets
The gross carrying value, accumulated amortization and net carrying value of intangible assets consisted of the following (in thousands):
June 30, 2025
Useful life
(in years)
 Gross Carrying Value  Accumulated Amortization  Net Carrying Value
Developed technology
3.0 - 7.0
$105,640 $15,825 $89,815 
Customer relationships
          3.0 - 7.0
74,360 10,942 63,418 
Tradename
          2.0 - 5.0
8,470 2,337 6,133 
Conversation data2.51,285 771 514 
Total$189,755 $29,875 $159,880 
December 31, 2024
Useful life
(in years)
 Gross Carrying Value  Accumulated Amortization  Net Carrying Value
Developed technology
3.0 - 7.0
$105,640 $7,696 $97,944 
Customer relationships
3.0 - 7.0
74,360 5,322 69,038 
Tradename
2.0 - 5.0
8,470 1,280 7,190 
Conversation data2.51,285 514 771 
Total$189,755 $14,812 $174,943 
Amortization expense of intangible assets was $7.6 million and $15.1 million for the three and six months ended June 30, 2025, respectively. These expenses were recorded as $4.1 million and $8.1 million, respectively, within cost of revenues
for the three and six months ended June 30, 2025. Amortization expense of intangible assets was $1.0 million and $2.1 million for the three and six months ended June 30, 2024, respectively. These expenses were recorded as $0.4 million and $0.9 million, respectively, within cost of revenues for the three and six months ended June 30, 2024.
Future amortization expense of intangible assets held as of June 30, 2025, is as follows (in thousands):
Year ending December 31,
2025$15,271 
202629,372 
202726,923 
202825,398 
202924,761 
Thereafter$38,155 
Total$159,880