v3.25.2
Segment Reporting
 6 Months Ended
Jun. 30, 2025
Restructuring and Related Activities [Abstract]  
Segment Reporting Segment Reporting
As of June 30, 2025, the Company had two operating and reportable segments: Twilio Communications (“Communications”) and Twilio Segment (“Segment”).
Twilio Communications: The Communications segment consists of a variety of application programming interfaces (“APIs”) and software solutions to optimize communications between Twilio customers and their end users. The key products from which the segment derives its revenue are Messaging, Voice and Email.
Twilio Segment: The Segment segment consists of software products that enable businesses to achieve more effective customer engagement by providing the tools necessary for customers to build direct, personalized relationships with their end users. The key product from which the segment derives its revenue is Segment.
The Company’s Chief Executive Officer, who is also the Chief Operating Decision Maker (“CODM”), reviews the operating results by segment using non-GAAP income (loss) from operations as the measure of segment profitability. The CODM uses this measure of segment profitability to allocate resources and assess performance of each segment by comparing each segment’s actual results to the comparable results in prior periods and to any internally or externally set expectations. Presented below is the discrete financial information by reportable segment for the three and six months ended June 30, 2025 and 2024, that reflects management’s current view of the business and that is regularly provided to the CODM. Asset information is not reviewed by the CODM on a segment basis. Revenue, costs of revenue and operating expenses are generally directly attributable to each segment. Certain costs of revenue and operating expenses are allocated based on methodologies that best reflect the patterns of consumption of these costs. Corporate costs are not allocated to operating segments. Corporate costs consist of costs that support company-wide processes, are managed on the company-wide level, and include costs related to corporate governance and communication, global brand awareness, information security, and certain legal, human resources, finance and accounting expenses. In addition to corporate costs, cost of revenue and operating expenses not allocated to operating segments include stock-based compensation, amortization of acquired intangibles, payroll taxes related to stock-based compensation, charitable contributions and restructuring costs.
Three Months Ended June 30, 2025
Communications
Segment
Total
(In thousands)
Revenue$1,152,955 $75,470 $1,228,425 
Cost of revenue attributable to segments586,146 19,377 605,523 
Operating expenses attributable to segments286,196 50,084 336,280 
    Segment non-GAAP income from operations
$280,613 $6,009 $286,622 
Reconciliation of total segment non-GAAP income from operations to income from operations:
Total segment non-GAAP income from operations$286,622 
Corporate costs not allocated to segments(66,079)
Stock-based compensation(149,251)
Amortization of acquired intangibles(27,005)
Payroll taxes related to stock-based compensation(4,921)
Charitable contributions(2,237)
Restructuring costs(140)
Income from operations36,989 
Other expenses, net
(3,397)
Income before provision for income taxes
$33,592 
Three Months Ended June 30, 2024
Communications
Segment
Total
(In thousands)
Revenue$1,007,302 $75,200 $1,082,502 
Cost of revenue attributable to segments485,155 20,034 505,189 
Operating expenses attributable to segments272,217 70,981 343,198 
    Segment non-GAAP income (loss) from operations$249,930 $(15,815)$234,115 
Reconciliation of total segment non-GAAP income from operations to loss from operations:
Total segment non-GAAP income from operations$234,115 
Corporate costs not allocated to segments(58,796)
Stock-based compensation(147,657)
Amortization of acquired intangibles(28,184)
Payroll taxes related to stock-based compensation(3,510)
Charitable contributions(15,315)
Restructuring costs310 
Loss from operations(19,037)
Other expenses, net
(7,206)
Loss before provision for income taxes
$(26,243)
Six Months Ended June 30, 2025
Communications
Segment
Total
(In thousands)
Revenue$2,249,762 $151,126 $2,400,888 
Cost of revenue attributable to segments1,136,925 39,059 1,175,984 
Operating expenses attributable to segments554,760 107,576 662,336 
    Segment non-GAAP income from operations
$558,077 $4,491 $562,568 
Reconciliation of total segment non-GAAP income from operations to income from operations:
Total segment non-GAAP income from operations$562,568 
Corporate costs not allocated to segments(128,617)
Stock-based compensation(286,771)
Amortization of acquired intangibles(54,144)
Payroll taxes related to stock-based compensation(16,121)
Charitable contributions(5,013)
Restructuring costs(11,831)
Income from operations60,071 
Other income, net
105 
Income before provision for income taxes
$60,176 
Six Months Ended June 30, 2024
Communications
Segment
Total
(In thousands)
Revenue$1,979,308 $150,244 $2,129,552 
Cost of revenue attributable to segments949,455 36,825 986,280 
Operating expenses attributable to segments530,913 150,228 681,141 
    Segment non-GAAP income (loss) from operations$498,940 $(36,809)$462,131 
Reconciliation of total segment non-GAAP income from operations to income from operations:
Total segment non-GAAP income from operations$462,131 
Corporate costs not allocated to segments(127,202)
Stock-based compensation(303,815)
Amortization of acquired intangibles(57,123)
Payroll taxes related to stock-based compensation(10,286)
Charitable contributions(16,610)
Restructuring costs(9,636)
Loss from operations
(62,541)
Other expenses, net
(8,863)
Loss before provision for income taxes
$(71,404)
Depreciation and amortization expenses, except for amortization of acquired intangibles, that are included in non-GAAP income from operations for the Communications reportable segment were $16.7 million and $18.5 million in the three months ended June 30, 2025 and 2024, respectively, and $33.4 million and $37.8 million in the six months ended June 30, 2025 and 2024, respectively. Amortization of deferred commissions included in non-GAAP income from operations for the Communications reportable segment was $15.1 million in each of the three months ended June 30, 2025 and 2024, respectively, and $30.4 million and $30.3 million in the six months ended June 30, 2025 and 2024, respectively.
Depreciation and amortization expenses, except for amortization of acquired intangibles, that are included in non-GAAP income (loss) from operations for the Segment reportable segment were $5.2 million and $4.4 million in the three months ended June 30, 2025 and 2024, respectively, and $10.1 million and $8.5 million in the six months ended June 30, 2025 and 2024, respectively. Amortization of deferred commissions included in non-GAAP income (loss) from operations for the Segment reportable segment was $4.0 million and $3.8 million in the three months ended June 30, 2025 and 2024, respectively, and $8.0 million and $7.5 million in the six months ended June 30, 2025 and 2024, respectively.