v3.25.2
Business Segments
 9 Months Ended
Jun. 30, 2025
Segment Reporting [Abstract]  
Business Segments BUSINESS SEGMENTS
We conduct our operations through three business segments: U.S. Federal Services, U.S. Services, and Outside the U.S. Our operating segments represent the manner in which our Chief Executive Officer reviews our financial results.
U.S. Federal Services
Our U.S. Federal Services Segment delivers solutions that help various U.S. federal government agencies better deliver on their mission, including program operations and management, clinical services, and technology solutions. The segment also includes system and application development, Information Technology (IT) modernization, and maintenance services. Clinical services comprises appeals and assessments services, which includes managing the evaluation process for U.S. veterans and service members on behalf of the U.S. Department of Veterans Affairs (VA) and certain state-based assessments and appeals work that is part of the segment's heritage. Under Maximus Federal Technology Solutions (MFTS), the segment executes on its digital strategy to deliver technology solutions that advance agency missions, including the challenge to modernize, provide better customer experience, and drive process efficiencies.
U.S. Services
Our U.S. Services Segment provides a variety of services, such as program operations, clinical services, employment services and technology solutions, and related consulting work for U.S. state and local government programs. These services support a variety of programs, including the programs under the Affordable Care Act (ACA), Medicaid, the Children's Health Insurance Program (CHIP), Temporary Assistance to Needy Families (TANF), and child support programs. Program operations include comprehensive program administration services for government clients. The services we provide vary from program to program and include: centralized multilingual customer contact centers and multichannel, digital self-service options to better serve citizens' needs; application assistance to beneficiaries to help them access benefits; person centered clinical assessment services; provider enrollment systems and related business process services; employment services including eligibility support, case management, job-readiness preparation, job search and employer outreach, job retention and career advancement, and selected educational and training services. Our consulting services include technical and financial consulting services, including Independent Verification and Validation (IV&V) services, program modernization consulting; and project management.
Outside the U.S.
Our Outside the U.S. Segment provides business process services (BPS) and technology solutions for international governments. These services include health and disability assessments, program administration for employment services, wellbeing solutions and other job seeker-related services, digitally-enabled customer services, and advanced technologies for modernization. We support programs and deliver services in various locations, including the United Kingdom, where we serve the Functional Assessment Services (FAS) contract, which replaced the Health Assessment Advisory Service (HAAS) contract, and the Restart employment program. In recent years, we have divested components of this segment including, in the first quarter of fiscal year 2025, our businesses in Australia and Korea.
Table 3.1: Results of Operations by Business Segment
 For the Three Months EndedFor the Nine Months Ended
June 30, 2025June 30, 2024June 30, 2025June 30, 2024
Amount% (1)Amount% (1)Amount% (1)Amount% (1)
(dollars in thousands)
Revenue:
U.S. Federal Services$761,174 $683,347 $2,319,756 $2,062,127 
U.S. Services439,818 472,298 1,334,418 1,448,258 
Outside the U.S.147,408 159,284 458,687 479,942 
Revenue$1,348,400 $1,314,929 $4,112,861 $3,990,327 
Gross profit:
U.S. Federal Services$226,134 29.7 %$186,075 27.2 %$601,507 25.9 %$506,074 24.5 %
U.S. Services105,932 24.1 %121,012 25.6 %312,706 23.4 %369,497 25.5 %
Outside the U.S.27,447 18.6 %25,227 15.8 %85,678 18.7 %74,386 15.5 %
Gross profit$359,513 26.7 %$332,314 25.3 %$999,891 24.3 %$949,957 23.8 %
Selling, general, and administrative expenses:
U.S. Federal Services$88,272 11.6 %$79,949 11.7 %$245,563 10.6 %$247,671 12.0 %
U.S. Services60,975 13.9 %59,531 12.6 %173,096 13.0 %174,032 12.0 %
Outside the U.S.21,507 14.6 %26,647 16.7 %66,822 14.6 %75,249 15.7 %
Divestiture-related charges (2)— NM— NM39,343 NM1,018 NM
Other (3)77 NM906 NM599 NM6,712 NM
Selling, general, and administrative expenses$170,831 12.7 %$167,033 12.7 %$525,423 12.8 %$504,682 12.6 %
Operating income:
U.S. Federal Services$137,862 18.1 %$106,126 15.5 %$355,944 15.3 %$258,403 12.5 %
U.S. Services44,957 10.2 %61,481 13.0 %139,610 10.5 %195,465 13.5 %
Outside the U.S.5,940 4.0 %(1,420)(0.9)%18,856 4.1 %(863)(0.2)%
Amortization of intangible assets(23,010)NM(23,542)NM(69,041)NM(68,532)NM
Divestiture-related charges (2)— NM— NM(39,343)NM(1,018)NM
Other (3)(77)NM(906)NM(599)NM(6,712)NM
Operating income$165,672 12.3 %$141,739 10.8 %$405,427 9.9 %$376,743 9.4 %
(1)Percentage of respective revenue, as applicable. Percentages not considered meaningful are marked "NM."
(2)During fiscal years 2025 and 2024, we have divested businesses from our Outside the U.S. Segment. See "Note 6. Divestitures" for additional information.
(3)Other expenses include credits and costs that are not allocated to a particular segment.