Revenue and Deferred Revenue - Summary of Disaggregation of Revenue (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2025	Jun. 30, 2024	Jun. 30, 2025	Jun. 30, 2024
Disaggregation of Revenue [Line Items]
Total revenue	$ 38,308	$ 48,518	$ 79,652	$ 99,007
United States
Disaggregation of Revenue [Line Items]
Total revenue	38,288	47,852	79,608	98,153
International
Disaggregation of Revenue [Line Items]
Total revenue	20	666	44	854
Smart Apartments
Disaggregation of Revenue [Line Items]
Total revenue	31,974	40,731	67,080	84,943
Access Control
Disaggregation of Revenue [Line Items]
Total revenue	2,074	2,163	3,720	4,135
Community WiFi
Disaggregation of Revenue [Line Items]
Total revenue	304	413	718	727
Other
Disaggregation of Revenue [Line Items]
Total revenue	1,331	2,440	2,710	3,527
Smart Operations Solutions
Disaggregation of Revenue [Line Items]
Total revenue	2,625	2,771	5,424	5,675
Hardware
Disaggregation of Revenue [Line Items]
Total revenue	15,143	24,676	33,973	53,753
Hardware \| Smart Apartments
Disaggregation of Revenue [Line Items]
Total revenue	13,558	22,124	31,255	49,556
Hardware \| Access Control
Disaggregation of Revenue [Line Items]
Total revenue	1,193	866	1,832	1,883
Hardware \| Community WiFi
Disaggregation of Revenue [Line Items]
Total revenue	54	13	57	147
Hardware \| Other
Disaggregation of Revenue [Line Items]
Total revenue	338	1,673	829	2,170
Professional Services
Disaggregation of Revenue [Line Items]
Total revenue	4,327	5,816	8,220	9,274
Professional Services \| Smart Apartments
Disaggregation of Revenue [Line Items]
Total revenue	3,807	4,461	6,801	7,171
Professional Services \| Access Control
Disaggregation of Revenue [Line Items]
Total revenue	267	918	743	1,517
Professional Services \| Community WiFi
Disaggregation of Revenue [Line Items]
Total revenue	41	221	259	234
Professional Services \| Other
Disaggregation of Revenue [Line Items]
Total revenue	212	216	417	396
Hosted Services
Disaggregation of Revenue [Line Items]
Total revenue	18,838	18,026	37,459	35,980
Hosted Services \| Smart Apartments
Disaggregation of Revenue [Line Items]
Total revenue	14,609	14,146	29,024	28,216
Hosted Services \| Access Control
Disaggregation of Revenue [Line Items]
Total revenue	614	379	1,145	735
Hosted Services \| Community WiFi
Disaggregation of Revenue [Line Items]
Total revenue	209	179	402	346
Hosted Services \| Other
Disaggregation of Revenue [Line Items]
Total revenue	781	551	1,464	961
Hosted Services \| Smart Operations Solutions
Disaggregation of Revenue [Line Items]
Total revenue	$ 2,625	$ 2,771	$ 5,424	$ 5,722