v3.25.2
LOANS - Consumer Loans Credit Scores (Details) - USD ($)
$ in Millions
Jun. 30, 2025
Dec. 31, 2024
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income $ 725,345 $ 694,488
Unallocated portfolio layer cumulative basis adjustments   (72)
Consumer loans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 395,759 393,102
Unallocated portfolio layer cumulative basis adjustments 516 (224)
Consumer loans | In North America offices    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 319,501 321,948
Consumer loans | In North America offices | 90+ days past due    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 3,063 3,162
Consumer loans | In North America offices | 90+ days past due | Banking    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 25,800 25,900
Consumer loans | In offices outside North America    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 75,742 71,378
Consumer loans | In offices outside North America | 90+ days past due    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 376 310
Consumer loans | In offices outside North America | 90+ days past due | Banking    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 20,600 17,600
Consumer loans | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 318,082 320,631
Consumer loans | Residential mortgages | In North America offices    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 116,315 114,593
Consumer loans | Residential mortgages | In North America offices | 90+ days past due    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 607 349
Consumer loans | Residential mortgages | In offices outside North America    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 24,083 24,456
Consumer loans | Residential mortgages | In offices outside North America | 90+ days past due    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 68 60
Consumer loans | Residential mortgages | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 116,315 114,593
Consumer loans | Home equity loans | In North America offices    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 2,965 3,141
Consumer loans | Home equity loans | In North America offices | 90+ days past due    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 46 58
Consumer loans | Home equity loans | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 2,965 3,141
Consumer loans | Credit cards | In North America offices    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 167,291 171,059
Consumer loans | Credit cards | In North America offices | 90+ days past due    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 2,380 2,705
Consumer loans | Credit cards | In offices outside North America    
Financing Receivable, Credit Quality Indicator [Line Items]    
Revolving loans converted to term loans 38 33
Total loans, net of unearned income 13,402 12,927
Consumer loans | Credit cards | In offices outside North America | 90+ days past due    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 267 214
Consumer loans | Credit cards | Canada    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 579 562
Consumer loans | Credit cards | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 166,712 170,497
Consumer loans | Personal, small business and other    
Financing Receivable, Credit Quality Indicator [Line Items]    
Revolving loans converted to term loans 18 22
Consumer loans | Personal, small business and other | In North America offices    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 32,930 33,155
Consumer loans | Personal, small business and other | In North America offices | 90+ days past due    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 30 50
Consumer loans | Personal, small business and other | In offices outside North America    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 38,257 $ 33,995
Consumer loans | Personal, small business and other | In offices outside North America | Internal Investment Grade    
Financing Receivable, Credit Quality Indicator [Line Items]    
Percentage of loans rated investment grade   83.00%
Consumer loans | Personal, small business and other | In offices outside North America | 90+ days past due    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 41 $ 36
Consumer loans | Personal, small business and other | Canada    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 840 755
Consumer loans | Personal, small business and other | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 32,090 32,400
Consumer loans | Classifiably Managed and Delinquency Managed | In offices outside North America    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 77,700 72,500
Consumer loans | Less than 660 | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 27,838 27,952
Consumer loans | Less than 660 | Residential mortgages | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Current fiscal year 30 123
One year prior to current fiscal year 167 223
Two years prior to current fiscal year 182 354
Three years prior to current fiscal year 369 312
Four years prior to current fiscal year 329 298
Prior 1,708 1,473
Total loans, net of unearned income 2,785 2,783
Consumer loans | Less than 660 | Home equity line of credit (pre-reset) | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 242 266
Consumer loans | Less than 660 | Home equity line of credit (post-reset) | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 61 58
Consumer loans | Less than 660 | Home equity term loans | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Current fiscal year 0 0
One year prior to current fiscal year 0 0
Two years prior to current fiscal year 0 0
Three years prior to current fiscal year 0 0
Four years prior to current fiscal year 0 0
Prior 42 45
Total loans, net of unearned income 42 45
Consumer loans | Less than 660 | Home equity loans | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 345 369
Consumer loans | Less than 660 | Credit cards | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 22,621 22,855
Consumer loans | Less than 660 | Credit cards | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Revolving loans converted to term loans 1,604 1,462
Total loans, net of unearned income 24,225 24,317
Consumer loans | Less than 660 | Personal, small business and other | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Current fiscal year 21 96
One year prior to current fiscal year 145 132
Two years prior to current fiscal year 113 131
Three years prior to current fiscal year 94 28
Four years prior to current fiscal year 18 2
Prior 92 94
Total loans, net of unearned income 483 483
Consumer loans | 660 to 739 | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 77,989 79,930
Consumer loans | 660 to 739 | Residential mortgages | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Current fiscal year 973 2,213
One year prior to current fiscal year 1,961 2,451
Two years prior to current fiscal year 2,253 3,272
Three years prior to current fiscal year 3,042 2,745
Four years prior to current fiscal year 2,559 1,990
Prior 6,682 5,034
Total loans, net of unearned income 17,470 17,705
Consumer loans | 660 to 739 | Home equity line of credit (pre-reset) | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 728 764
Consumer loans | 660 to 739 | Home equity line of credit (post-reset) | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 73 80
Consumer loans | 660 to 739 | Home equity term loans | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Current fiscal year 0 0
One year prior to current fiscal year 0 0
Two years prior to current fiscal year 0 0
Three years prior to current fiscal year 0 0
Four years prior to current fiscal year 0 1
Prior 77 86
Total loans, net of unearned income 77 87
Consumer loans | 660 to 739 | Home equity loans | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 878 931
Consumer loans | 660 to 739 | Credit cards | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 57,886 59,574
Consumer loans | 660 to 739 | Credit cards | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Revolving loans converted to term loans 754 668
Total loans, net of unearned income 58,640 60,242
Consumer loans | 660 to 739 | Personal, small business and other | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Current fiscal year 116 398
One year prior to current fiscal year 397 282
Two years prior to current fiscal year 206 180
Three years prior to current fiscal year 120 38
Four years prior to current fiscal year 23 2
Prior 139 152
Total loans, net of unearned income 1,001 1,052
Consumer loans | Greater than or equal to 740 | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 174,416 174,872
Consumer loans | Greater than or equal to 740 | Residential mortgages | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Current fiscal year 5,781 10,308
One year prior to current fiscal year 9,368 12,936
Two years prior to current fiscal year 12,276 16,034
Three years prior to current fiscal year 15,624 14,651
Four years prior to current fiscal year 14,332 12,245
Prior 31,396 20,573
Total loans, net of unearned income 88,777 86,747
Consumer loans | Greater than or equal to 740 | Home equity line of credit (pre-reset) | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 1,524 1,597
Consumer loans | Greater than or equal to 740 | Home equity line of credit (post-reset) | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 71 75
Consumer loans | Greater than or equal to 740 | Home equity term loans | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Current fiscal year 0 0
One year prior to current fiscal year 0 0
Two years prior to current fiscal year 0 0
Three years prior to current fiscal year 0 1
Four years prior to current fiscal year 1 2
Prior 103 111
Total loans, net of unearned income 104 114
Consumer loans | Greater than or equal to 740 | Home equity loans | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 1,699 1,786
Consumer loans | Greater than or equal to 740 | Credit cards | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 81,645 83,935
Consumer loans | Greater than or equal to 740 | Credit cards | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Revolving loans converted to term loans 145 129
Total loans, net of unearned income 81,790 84,064
Consumer loans | Greater than or equal to 740 | Personal, small business and other | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Current fiscal year 444 1,219
One year prior to current fiscal year 982 577
Two years prior to current fiscal year 382 271
Three years prior to current fiscal year 173 54
Four years prior to current fiscal year 31 4
Prior 138 150
Total loans, net of unearned income 2,150 2,275
Consumer loans | Classifiably managed | In offices outside North America    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 20,620 17,553
Consumer loans | Classifiably managed | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 25,842 25,860
Consumer loans | Classifiably managed | Residential mortgages | In offices outside North America    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 0 0
Consumer loans | Classifiably managed | Residential mortgages | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 0 0
Consumer loans | Classifiably managed | Home equity loans | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 0 0
Consumer loans | Classifiably managed | Credit cards | In offices outside North America    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 0 0
Consumer loans | Classifiably managed | Credit cards | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 0 0
Consumer loans | Classifiably managed | Personal, small business and other | In offices outside North America    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 20,620 17,553
Consumer loans | Classifiably managed | Personal, small business and other | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 25,842 25,860
Consumer loans | FICO not available | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 11,997 12,017
Consumer loans | FICO not available | Residential mortgages | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 7,283 7,358
Consumer loans | FICO not available | Home equity loans | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 43 55
Consumer loans | FICO not available | Credit cards | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 2,057 1,874
Consumer loans | FICO not available | Personal, small business and other | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income $ 2,614 $ 2,730