v3.25.2
LOANS - Consumer Loans, Delinquencies and Non-Accrual Details (Details) - USD ($)
$ in Millions
 3 Months Ended 6 Months Ended
Jun. 30, 2025
Jun. 30, 2024
Jun. 30, 2025
Jun. 30, 2024
Dec. 31, 2024
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income $ 725,345   $ 725,345   $ 694,488
Held at fair value 9,257   9,257   8,040
Reversal of accrued interest 500 $ 400 900 $ 800  
Unallocated portfolio layer cumulative basis adjustments         (72)
Consumer loans          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 395,759   395,759   393,102
Non-accrual loans for which there is no ACLL 170   170   146
Non-accrual loans for which there is an ACLL 1,462   1,462   1,164
Total non-accrual 1,632   1,632   1,310
90 days  past due and accruing 2,581   2,581   2,907
Total excluding portfolio-layer hedges cumulative basis adjustments 395,243   395,243   393,326
Held at fair value 27   27   281
Unearned income 913   913   889
Accrued interest receivable 1,000   1,000   1,000
Unallocated portfolio layer cumulative basis adjustments 516   516   (224)
Consumer loans | Current          
Financing Receivable, Past Due [Line Items]          
Total excluding portfolio-layer hedges cumulative basis adjustments 388,577   388,577   386,444
Consumer loans | 30–89 days past due          
Financing Receivable, Past Due [Line Items]          
Total excluding portfolio-layer hedges cumulative basis adjustments 3,015   3,015   3,175
Consumer loans | 90+ days past due          
Financing Receivable, Past Due [Line Items]          
Total excluding portfolio-layer hedges cumulative basis adjustments 3,439   3,439   3,472
Consumer loans | Past Due | Government-guaranteed          
Financing Receivable, Past Due [Line Items]          
Total excluding portfolio-layer hedges cumulative basis adjustments 212   212   235
Consumer loans | In North America offices          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 319,501   319,501   321,948
Non-accrual loans for which there is no ACLL 170   170   146
Non-accrual loans for which there is an ACLL 901   901   677
Total non-accrual 1,071   1,071   823
90 days  past due and accruing 2,493   2,493   2,835
Consumer loans | In North America offices | Current          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 313,598   313,598   315,704
Consumer loans | In North America offices | 30–89 days past due          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 2,628   2,628   2,847
Consumer loans | In North America offices | 90+ days past due          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 3,063   3,063   3,162
Consumer loans | In North America offices | 90+ days past due | Banking          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 25,800   25,800   25,900
Consumer loans | In North America offices | Past Due | Government-guaranteed          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 212   212   235
Consumer loans | In offices outside North America          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 75,742   75,742   71,378
Non-accrual loans for which there is no ACLL 0   0   0
Non-accrual loans for which there is an ACLL 561   561   487
Total non-accrual 561   561   487
90 days  past due and accruing 88   88   72
Consumer loans | In offices outside North America | Classifiably managed          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 20,620   20,620   17,553
Consumer loans | In offices outside North America | Current          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 74,979   74,979   70,740
Consumer loans | In offices outside North America | 30–89 days past due          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 387   387   328
Consumer loans | In offices outside North America | 90+ days past due          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 376   376   310
Consumer loans | In offices outside North America | 90+ days past due | Banking          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 20,600   20,600   17,600
Consumer loans | In offices outside North America | Past Due | Government-guaranteed          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 0   0   0
Consumer loans | Residential mortgages          
Financing Receivable, Past Due [Line Items]          
Held at fair value 27   27   281
Consumer loans | Residential mortgages | In North America offices          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 116,315   116,315   114,593
Non-accrual loans for which there is no ACLL 142   142   114
Non-accrual loans for which there is an ACLL 649   649   409
Total non-accrual 791   791   523
90 days  past due and accruing 113   113   128
Mortgage loans in process of foreclosure 100   100   200
Consumer loans | Residential mortgages | In North America offices | Current          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 115,112   115,112   113,613
Consumer loans | Residential mortgages | In North America offices | 30–89 days past due          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 384   384   397
Consumer loans | Residential mortgages | In North America offices | 30–89 days past due | Government-guaranteed          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 100   100    
Consumer loans | Residential mortgages | In North America offices | 90+ days past due          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 607   607   349
Consumer loans | Residential mortgages | In North America offices | 90+ days past due | Government-guaranteed          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income         100
Consumer loans | Residential mortgages | In North America offices | Past Due | Government-guaranteed          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 212   212   234
Consumer loans | Residential mortgages | In offices outside North America          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 24,083   24,083   24,456
Non-accrual loans for which there is no ACLL 0   0   0
Non-accrual loans for which there is an ACLL 166   166   155
Total non-accrual 166   166   155
90 days  past due and accruing 0   0   0
Mortgage loans in process of foreclosure 100   100   100
Consumer loans | Residential mortgages | In offices outside North America | Classifiably managed          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 0   0   0
Consumer loans | Residential mortgages | In offices outside North America | Global Wealth Management Business          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 18,800   18,800   19,100
Consumer loans | Residential mortgages | In offices outside North America | Current          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 23,970   23,970   24,358
Consumer loans | Residential mortgages | In offices outside North America | 30–89 days past due          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 45   45   38
Consumer loans | Residential mortgages | In offices outside North America | 90+ days past due          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 68   68   60
Consumer loans | Residential mortgages | In offices outside North America | Past Due | Government-guaranteed          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 0   0   0
Consumer loans | Home equity loans | In North America offices          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 2,965   2,965   3,141
Non-accrual loans for which there is no ACLL 22   22   25
Non-accrual loans for which there is an ACLL 97   97   114
Total non-accrual 119   119   139
90 days  past due and accruing 0   0   0
Home equity loans in process of foreclosure 100   100   100
Consumer loans | Home equity loans | In North America offices | Current          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 2,889   2,889   3,060
Consumer loans | Home equity loans | In North America offices | 30–89 days past due          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 30   30   23
Consumer loans | Home equity loans | In North America offices | 90+ days past due          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 46   46   58
Consumer loans | Home equity loans | In North America offices | Past Due | Government-guaranteed          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 0   0   0
Consumer loans | Credit cards | In North America offices          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 167,291   167,291   171,059
Non-accrual loans for which there is no ACLL 0   0   0
Non-accrual loans for which there is an ACLL 0   0   0
Total non-accrual 0   0   0
90 days  past due and accruing 2,380   2,380   2,705
Consumer loans | Credit cards | In North America offices | Current          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 162,799   162,799   166,021
Consumer loans | Credit cards | In North America offices | 30–89 days past due          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 2,112   2,112   2,333
Consumer loans | Credit cards | In North America offices | 90+ days past due          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 2,380   2,380   2,705
Consumer loans | Credit cards | In North America offices | Past Due | Government-guaranteed          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 0   0   0
Consumer loans | Credit cards | In offices outside North America          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 13,402   13,402   12,927
Non-accrual loans for which there is no ACLL 0   0   0
Non-accrual loans for which there is an ACLL 258   258   211
Total non-accrual 258   258   211
90 days  past due and accruing 88   88   72
Consumer loans | Credit cards | In offices outside North America | Classifiably managed          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 0   0   0
Consumer loans | Credit cards | In offices outside North America | Current          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 12,911   12,911   12,523
Consumer loans | Credit cards | In offices outside North America | 30–89 days past due          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 224   224   190
Consumer loans | Credit cards | In offices outside North America | 90+ days past due          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 267   267   214
Consumer loans | Credit cards | In offices outside North America | Past Due | Government-guaranteed          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 0   0   0
Consumer loans | Personal, small business and other | In North America offices          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 32,930   32,930   33,155
Non-accrual loans for which there is no ACLL 6   6   7
Non-accrual loans for which there is an ACLL 155   155   154
Total non-accrual 161   161   161
90 days  past due and accruing 0   0   2
Consumer loans | Personal, small business and other | In North America offices | Global Wealth Management Business          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income $ 28,100   $ 28,100   $ 28,100
Consumer loans | Personal, small business and other | In North America offices | Global Wealth Management Business | Internal Investment Grade          
Financing Receivable, Past Due [Line Items]          
Percentage of loans rated investment grade 84.00%   84.00%   83.00%
Consumer loans | Personal, small business and other | In North America offices | Current          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income $ 32,798   $ 32,798   $ 33,010
Consumer loans | Personal, small business and other | In North America offices | 30–89 days past due          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 102   102   94
Consumer loans | Personal, small business and other | In North America offices | 90+ days past due          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 30   30   50
Consumer loans | Personal, small business and other | In North America offices | Past Due | Government-guaranteed          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 0   0   1
Consumer loans | Personal, small business and other | In offices outside North America          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 38,257   38,257   33,995
Non-accrual loans for which there is no ACLL 0   0   0
Non-accrual loans for which there is an ACLL 137   137   121
Total non-accrual 137   137   121
90 days  past due and accruing 0   0   0
Consumer loans | Personal, small business and other | In offices outside North America | Classifiably managed          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 20,620   20,620   $ 17,553
Consumer loans | Personal, small business and other | In offices outside North America | Internal Investment Grade          
Financing Receivable, Past Due [Line Items]          
Percentage of loans rated investment grade         83.00%
Consumer loans | Personal, small business and other | In offices outside North America | Global Wealth Management Business          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income $ 29,000   $ 29,000   $ 25,400
Consumer loans | Personal, small business and other | In offices outside North America | Global Wealth Management Business | Classifiably managed          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income         $ 17,600
Consumer loans | Personal, small business and other | In offices outside North America | Global Wealth Management Business | Internal Investment Grade          
Financing Receivable, Past Due [Line Items]          
Percentage of loans rated investment grade 53.00%   53.00%   56.00%
Consumer loans | Personal, small business and other | In offices outside North America | Current          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income $ 38,098   $ 38,098   $ 33,859
Consumer loans | Personal, small business and other | In offices outside North America | 30–89 days past due          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 118   118   100
Consumer loans | Personal, small business and other | In offices outside North America | 90+ days past due          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income 41   41   36
Consumer loans | Personal, small business and other | In offices outside North America | Past Due | Government-guaranteed          
Financing Receivable, Past Due [Line Items]          
Loans, net of unearned income $ 0   $ 0   $ 0