v3.25.2
LOANS - Performance of Modified Consumer Loans (Details) - Consumer loans - USD ($)
$ in Millions
 6 Months Ended 12 Months Ended
Jun. 30, 2025
Dec. 31, 2024
In North America offices    
Financing Receivable, Modified [Line Items]    
Total modified loans balance $ 1,933 $ 1,559
Gross credit losses 294 293
In North America offices | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 1,285 1,144
In North America offices | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 203 232
In North America offices | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 445 183
In offices outside North America    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 85 84
Gross credit losses 1 1
In offices outside North America | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 75 74
In offices outside North America | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 8 7
In offices outside North America | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 2 3
Residential mortgages | In North America offices    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 407 99
Gross credit losses 0 0
Residential mortgages | In North America offices | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 56 40
Residential mortgages | In North America offices | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 17 19
Residential mortgages | In North America offices | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 334 40
Residential mortgages | In offices outside North America    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 41 37
Gross credit losses 0 0
Residential mortgages | In offices outside North America | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 38 34
Residential mortgages | In offices outside North America | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 2 2
Residential mortgages | In offices outside North America | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 1 1
Home equity loans | In North America offices    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 5 3
Gross credit losses 0 0
Home equity loans | In North America offices | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 0 1
Home equity loans | In North America offices | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 2 0
Home equity loans | In North America offices | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 3 2
Total credit cards | In North America offices    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 1,491 1,432
Gross credit losses 292 291
Total credit cards | In North America offices | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 1,202 1,081
Total credit cards | In North America offices | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 182 211
Total credit cards | In North America offices | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 107 140
Total credit cards | In offices outside North America    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 24 17
Gross credit losses 1 0
Total credit cards | In offices outside North America | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 21 16
Total credit cards | In offices outside North America | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 3 1
Total credit cards | In offices outside North America | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 0 0
Personal, small business and other | In North America offices    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 30 25
Gross credit losses 2 2
Personal, small business and other | In North America offices | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 27 22
Personal, small business and other | In North America offices | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 2 2
Personal, small business and other | In North America offices | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 1 1
Personal, small business and other | In offices outside North America    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 20 30
Gross credit losses 0 1
Personal, small business and other | In offices outside North America | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 16 24
Personal, small business and other | In offices outside North America | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 3 4
Personal, small business and other | In offices outside North America | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance $ 1 $ 2