Document


Table of Contents						Page

Consolidated Financial Highlights						3

Consolidated Statements of Operations (unaudited)						5

Consolidated Balance Sheets (unaudited)						6

Loans and Deposits						7

Average Balance Sheets, Annualized Yields and Rates						8

Mortgage Banking Fees						10

Segment Financial Highlights						11

Credit-Related Information:
Nonaccrual loans and leases						15
Loans and Leases 90 Days or More Past Due and Accruing						16
Charge-offs, Recoveries, and Related Ratios						17
Summary of Changes in the Components of the Allowance for Credit Losses						19

Capital and Ratios						20

Non-GAAP Financial Measures and Reconciliations						21
The information in this Financial Supplement is preliminary and based on company data available at the time of the earnings presentation. It speaks only as of the particular date or dates included in the accompanying pages. The Company does not undertake an obligation to, and disclaims any duty to, update any of the information provided. Any forward-looking statements in this Financial Supplement are subject to the forward-looking statements language contained in the Company’s reports filed with the SEC pursuant to the Securities Exchange Act of 1934, which can be found on the SEC’s website (www.sec.gov) or on the Company’s website (www.citizensbank.com). The Company’s future financial performance is subject to the risks and uncertainties described in its SEC filings.


	QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
											2Q25 Change												2025 Change
	2Q25		1Q25		4Q24		3Q24		2Q24		1Q25				2Q24				2025		2024		2024
											$/bps		%		$/bps		%						$/bps		%
SELECTED OPERATING DATA
Total revenue	$2,037		$1,935		$1,986		$1,901		$1,963		$102		5	%	$74		4	%	$3,972		$3,922		$50		1	%
Noninterest expense	1,319		1,314		1,316		1,259		1,301		5		—		18		1		2,633		2,659		(26)		(1)
Pre-provision profit1	718		621		670		642		662		97		16		56		8		1,339		1,263		76		6
Provision (benefit) for credit losses	164		153		162		172		182		11		7		(18)		(10)		317		353		(36)		(10)
NET INCOME	436		373		401		382		392		63		17		44		11		809		726		83		11
Net income, Underlying1	436		373		412		392		408		63		17		28		7		809		803		6		1
Net income available to common stockholders	402		340		367		344		357		62		18		45		13		742		661		81		12
Net income available to common stockholders, Underlying1	402		340		378		354		373		62		18		29		8		742		738		4		1
PER COMMON SHARE DATA
Basic earnings	$0.93		$0.78		$0.83		$0.77		$0.79		$0.15		19	%	$0.14		18	%	$1.70		$1.44		$0.26		18	%
Diluted earnings	0.92		0.77		0.83		0.77		0.78		0.15		19		0.14		18		1.69		1.44		0.25		17
Basic earnings, Underlying1	0.93		0.78		0.86		0.79		0.82		0.15		19		0.11		13		1.70		1.61		0.09		6
Diluted earnings, Underlying1	0.92		0.77		0.85		0.79		0.82		0.15		19		0.10		12		1.69		1.60		0.09		6
Cash dividends declared and paid per common share	0.42		0.42		0.42		0.42		0.42		—		—		—		—		0.84		0.84		—		—
Book value per common share	53.43		51.99		50.26		51.25		48.03		1.44		3		5.40		11		53.43		48.03		5.40		11
Tangible book value per common share1	35.23		33.97		32.34		33.54		30.61		1.26		4		4.62		15		35.23		30.61		4.62		15
Dividend payout ratio	45	%	54	%	51	%	55	%	53	%	(869)	bps			(800)	bps			49	%	58	%	(892)	bps
Dividend payout ratio, Underlying1	45		54		49		53		51		(869)	bps			(584)	bps			49		52		(300)	bps
COMMON SHARES OUTSTANDING
Average: Basic	433,640,210		438,320,757		440,802,738		446,561,996		454,142,489		(4,680,547)		(1	%)	(20,502,279)		(5	%)	435,967,554		457,750,585		(21,783,031)		(5	%)
Diluted	436,539,774		442,200,180		444,836,786		449,913,467		456,561,022		(5,660,406)		(1)		(20,021,248)		(4)		439,342,703		460,009,546		(20,666,843)		(4)
Common shares at period-end	432,768,811		437,668,127		440,543,381		445,216,549		452,961,853		(4,899,316)		(1)		(20,193,042)		(4)		432,768,811		452,961,853		(20,193,042)		(4)


	QUARTERLY TRENDS																FOR THE SIX MONTHS ENDED JUNE 30,
											2Q25 Change										2025 Change
	2Q25		1Q25		4Q24		3Q24		2Q24		1Q25			2Q24			2025		2024		2024
											$/bps		%	$/bps		%					$/bps		%
FINANCIAL RATIOS
Net interest margin	2.94	%	2.89	%	2.86	%	2.76	%	2.86	%	5 bps			8 bps			2.91	%	2.88	%	3	bps
Net interest margin, FTE1,2	2.95		2.90		2.87		2.77		2.87		5			8			2.92		2.89		3
Return on average common equity	7.18		6.21		6.64		6.12		6.70		97			48			6.70		6.16		54
Return on average common equity, Underlying2	7.18		6.21		6.84		6.29		7.00		97			18			6.70		6.88		(18)
Return on average tangible common equity2	11.05		9.64		10.36		9.45		10.61		141			44			10.35		9.73		62
Return on average tangible common equity, Underlying2	11.05		9.64		10.66		9.71		11.09		141			(4)			10.35		10.87		(52)
Return on average total assets	0.80		0.70		0.73		0.70		0.72		10			8			0.75		0.66		9
Return on average total assets, Underlying2	0.80		0.70		0.75		0.71		0.75		10			5			0.75		0.73		2
Return on average total tangible assets2	0.83		0.73		0.76		0.72		0.75		10			8			0.78		0.69		9
Return on average total tangible assets, Underlying2	0.83		0.73		0.78		0.74		0.78		10			5			0.78		0.76		2
Effective income tax rate	21.37		20.26		21.04		18.56		18.49		111			288			20.86		20.28		58
Effective income tax rate, Underlying2	21.37		20.26		21.17		18.75		20.33		111			104			20.86		21.59		(73)
Efficiency ratio	64.76		67.91		66.27		66.23		66.27		(315)			(151)			66.29		67.79		(150)
Efficiency ratio, Underlying2	64.76		67.91		65.36		65.61		64.59		(315)			17			66.29		64.82		147
Noninterest income as a % of total revenue	29.41		28.14		28.90		27.95		28.16		127			125			28.79		27.29		150
Noninterest income as a % of total revenue, Underlying2	29.41		28.14		28.54		28.05		28.00		127			141			28.79		27.16		163
CAPITAL RATIOS - PERIOD-END (PRELIMINARY)
CET1 capital ratio	10.6	%	10.6	%	10.8	%	10.6	%	10.7	%
Tier 1 capital ratio	11.9		11.9		12.1		11.9		12.0
Total capital ratio	13.8		13.9		14.0		13.9		14.0
Tier 1 leverage ratio	9.4		9.4		9.4		9.4		9.4
Common equity ratio	10.6		10.3		10.2		10.4		9.9
Tangible common equity ratio2	7.2		7.0		6.8		7.0		6.5
SELECTED BALANCE SHEET DATA
Loan-to-deposit ratio (period-end balances)	79.56	%	77.51	%	79.65	%	80.85	%	80.43	%	205	bps		(87)	bps		79.56	%	80.43	%	(87)	bps
Loan-to-deposit ratio (average balances)	79.72		80.89		80.88		81.59		82.38		(117)	bps		(266)	bps		80.30		82.31		(201)	bps
Full-time equivalent colleagues (period-end)	17,677		17,315		17,287		17,329		17,510		362		2	167		1	17,677		17,510		167		1


	QUARTERLY TRENDS											FOR THE SIX MONTHS ENDED JUNE 30,
						2Q25 Change								2025 Change
	2Q25	1Q25	4Q24	3Q24	2Q24	1Q25			2Q24			2025	2024	2024
						$	%		$	%				$	%
INTEREST INCOME
Interest and fees on loans and leases	$1,851	$1,829	$1,910	$1,976	$2,011	$22	1	%	($160)	(8	%)	$3,680	$4,062	($382)	(9	%)
Interest and fees on loans held for sale	36	16	21	19	17	20	125		19	112		52	37	15	41
Investment securities	428	418	419	423	417	10	2		11	3		846	816	30	4
Interest-bearing deposits in banks	92	89	112	121	130	3	3		(38)	(29)		181	270	(89)	(33)
Total interest income	2,407	2,352	2,462	2,539	2,575	55	2		(168)	(7)		4,759	5,185	(426)	(8)
INTEREST EXPENSE
Deposits	802	795	883	990	965	7	1		(163)	(17)		1,597	1,952	(355)	(18)
Short-term borrowed funds	9	8	1	3	4	1	13		5	125		17	11	6	55
Long-term borrowed funds	159	158	166	177	196	1	1		(37)	(19)		317	370	(53)	(14)
Total interest expense	970	961	1,050	1,170	1,165	9	1		(195)	(17)		1,931	2,333	(402)	(17)
Net interest income	1,437	1,391	1,412	1,369	1,410	46	3		27	2		2,828	2,852	(24)	(1)
NONINTEREST INCOME
Service charges and fees	111	109	109	109	106	2	2		5	5		220	202	18	9
Capital markets fees	105	100	121	94	134	5	5		(29)	(22)		205	252	(47)	(19)
Card fees	90	83	97	93	92	7	8		(2)	(2)		173	178	(5)	(3)
Wealth fees	88	81	75	76	75	7	9		13	17		169	143	26	18
Mortgage banking fees	73	59	60	46	54	14	24		19	35		132	103	29	28
Foreign exchange and derivative products	41	39	35	36	39	2	5		2	5		80	75	5	7
Letter of credit and loan fees	45	44	45	45	43	1	2		2	5		89	85	4	5
Securities gains, net	5	7	4	9	—	(2)	(29)		5	100		12	5	7	140
Other income	42	22	28	24	10	20	91		32	NM		64	27	37	137
Total noninterest income	600	544	574	532	553	56	10		47	8		1,144	1,070	74	7
TOTAL REVENUE	2,037	1,935	1,986	1,901	1,963	102	5		74	4		3,972	3,922	50	1
Provision (benefit) for credit losses	164	153	162	172	182	11	7		(18)	(10)		317	353	(36)	(10)
NONINTEREST EXPENSE
Salaries and employee benefits	681	696	674	647	645	(15)	(2)		36	6		1,377	1,336	41	3
Equipment and software	193	194	193	194	190	(1)	(1)		3	2		387	382	5	1
Outside services	169	155	170	146	165	14	9		4	2		324	323	1	—
Occupancy	108	112	112	108	113	(4)	(4)		(5)	(4)		220	227	(7)	(3)
Other operating expense	168	157	167	164	188	11	7		(20)	(11)		325	391	(66)	(17)
Total noninterest expense	1,319	1,314	1,316	1,259	1,301	5	—		18	1		2,633	2,659	(26)	(1)
Income before income tax expense	554	468	508	470	480	86	18		74	15		1,022	910	112	12
Income tax expense	118	95	107	88	88	23	24		30	34		213	184	29	16
Net income	$436	$373	$401	$382	$392	$63	17	%	$44	11	%	$809	$726	$83	11	%
Net income, Underlying1	$436	$373	$412	$392	$408	$63	17	%	$28	7	%	$809	$803	$6	1	%
Net income available to common stockholders	$402	$340	$367	$344	$357	$62	18	%	$45	13	%	$742	$661	$81	12	%
Net income available to common stockholders, Underlying1	$402	$340	$378	$354	$373	$62	18	%	$29	8	%	$742	$738	$4	1	%


PERIOD-END BALANCES	AS OF					JUNE 30, 2025 CHANGE
	June 30, 2025	Mar 31, 2025	Dec 31, 2024	Sept 30, 2024	June 30, 2024	March 31, 2025			June 30, 2024
						$	%		$	%
ASSETS
Cash and due from banks	$1,107	$1,082	$1,409	$979	$1,191	$25	2	%	($84)	(7	%)
Interest-bearing cash and due from banks	7,441	10,459	9,192	9,936	10,580	(3,018)	(29)		(3,139)	(30)
Interest-bearing deposits in banks	680	685	635	648	559	(5)	(1)		121	22
Debt securities available for sale, at fair value	34,658	34,208	32,765	32,835	31,938	450	1		2,720	9
Debt securities held to maturity	8,293	8,469	8,599	8,738	8,895	(176)	(2)		(602)	(7)
Loans held for sale	2,093	2,820	858	663	683	(727)	(26)		1,410	206
Loans and leases	139,304	137,635	139,203	141,632	141,842	1,669	1		(2,538)	(2)
Less: Allowance for loan and lease losses	(2,008)	(2,014)	(2,061)	(2,079)	(2,125)	6	—		117	(6)
Net loans and leases	137,296	135,621	137,142	139,553	139,717	1,675	1		(2,421)	(2)
Derivative assets	832	760	408	586	367	72	9		465	127
Premises and equipment	855	855	875	862	863	—	—		(8)	(1)
Bank-owned life insurance	3,408	3,386	3,364	3,346	3,325	22	1		83	2
Goodwill	8,187	8,187	8,187	8,187	8,187	—	—		—	—
Other intangible assets	129	137	146	137	139	(8)	(6)		(10)	(7)
Other assets	13,331	13,479	13,941	13,236	13,494	(148)	(1)		(163)	(1)
TOTAL ASSETS	$218,310	$220,148	$217,521	$219,706	$219,938	($1,838)	(1	%)	($1,628)	(1	%)
LIABILITIES AND STOCKHOLDERS' EQUITY
LIABILITIES
Deposits:
Noninterest-bearing	$38,001	$37,556	$36,920	$35,978	$36,927	$445	1	%	$1,074	3	%
Interest-bearing	137,085	140,020	137,856	139,210	139,425	(2,935)	(2)		(2,340)	(2)
Total deposits	175,086	177,576	174,776	175,188	176,352	(2,490)	(1)		(1,266)	(1)
Short-term borrowed funds	249	47	—	15	2	202	NM		247	NM
Long-term borrowed funds:
FHLB advances	1,542	42	53	553	553	1,500	NM		989	179
Senior debt	6,821	7,568	7,168	7,766	6,512	(747)	(10)		309	5
Subordinated debt and other debt	4,163	4,657	5,180	5,625	6,017	(494)	(11)		(1,854)	(31)
Total long-term borrowed funds	12,526	12,267	12,401	13,944	13,082	259	2		(556)	(4)
Derivative liabilities	766	883	1,220	1,012	1,547	(117)	(13)		(781)	(50)
Other liabilities	4,449	4,509	4,870	4,615	5,086	(60)	(1)		(637)	(13)
TOTAL LIABILITIES	193,076	195,282	193,267	194,774	196,069	(2,206)	(1)		(2,993)	(2)
STOCKHOLDERS' EQUITY
Preferred stock:
$25.00 par value, 100,000,000 shares authorized for each of the periods presented	2,113	2,113	2,113	2,112	2,112	—	—		1	—
Common stock:
$0.01 par value, 1,000,000,000 shares authorized for each of the periods presented	7	7	7	6	6	—	—		1	17
Additional paid-in capital	22,420	22,370	22,364	22,327	22,299	50	—		121	1
Retained earnings	10,783	10,566	10,412	10,233	10,079	217	2		704	7
Treasury stock, at cost	(7,450)	(7,249)	(7,047)	(6,820)	(6,492)	(201)	(3)		(958)	(15)
Accumulated other comprehensive income (loss)	(2,639)	(2,941)	(3,595)	(2,926)	(4,135)	302	10		1,496	36
TOTAL STOCKHOLDERS' EQUITY	25,234	24,866	24,254	24,932	23,869	368	1		1,365	6
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY	$218,310	$220,148	$217,521	$219,706	$219,938	($1,838)	(1	%)	($1,628)	(1	%)
Memo: Total tangible common equity1	$15,246	$14,867	$14,246	$14,931	$13,866	$379	3	%	$1,380	10	%


PERIOD-END BALANCES	AS OF					JUNE 30, 2025 CHANGE
	June 30, 2025	Mar 31, 2025	Dec 31, 2024	Sept 30, 2024	June 30, 2024	Mar 31, 2025			June 30, 2024
						$	%		$	%
LOANS AND LEASES
Commercial and industrial	$45,412	$43,781	$42,551	$43,825	$43,623	$1,631	4	%	$1,789	4	%
Commercial real estate	26,230	26,727	27,225	27,983	28,311	(497)	(2)		(2,081)	(7)
Total commercial	71,642	70,508	69,776	71,808	71,934	1,134	2		(292)	—
Residential mortgages	33,823	33,114	32,726	32,379	31,890	709	2		1,933	6
Home equity	17,711	16,853	16,495	15,992	15,534	858	5		2,177	14
Automobile	3,407	4,044	4,744	5,540	6,383	(637)	(16)		(2,976)	(47)
Education	8,550	8,779	10,812	11,118	11,265	(229)	(3)		(2,715)	(24)
Other retail	4,171	4,337	4,650	4,795	4,836	(166)	(4)		(665)	(14)
Total retail	67,662	67,127	69,427	69,824	69,908	535	1		(2,246)	(3)
Total loans and leases	$139,304	$137,635	$139,203	$141,632	$141,842	$1,669	1	%	($2,538)	(2	%)
Loans held for sale	2,093	2,820	858	663	683	(727)	(26)		1,410	206
Loans and leases and loans held for sale	$141,397	$140,455	$140,061	$142,295	$142,525	$942	1	%	($1,128)	(1	%)

DEPOSITS
Noninterest-bearing demand	$38,001	$37,556	$36,920	$35,978	$36,927	$445	1	%	$1,074	3	%
Checking with interest	34,918	34,456	33,246	33,680	34,421	462	1		497	1
Savings	25,400	25,765	25,976	26,489	27,240	(365)	(1)		(1,840)	(7)
Money market	55,638	55,996	55,321	54,654	52,599	(358)	(1)		3,039	6
Time	21,129	23,803	23,313	24,387	25,165	(2,674)	(11)		(4,036)	(16)
Total deposits	$175,086	$177,576	$174,776	$175,188	$176,352	($2,490)	(1	%)	($1,266)	(1	%)


AVERAGE BALANCE SHEETS, ANNUALIZED YIELDS AND RATES
(dollars in millions)

	QUARTERLY TRENDS												2Q25 Change
	2Q25				1Q25				2Q24				1Q25			2Q24
	Average Balance	Interest	Rate		Average Balance	Interest	Rate		Average Balance	Interest	Rate		Average Balance	Interest	Rate	Average Balance	Interest	Rate
INTEREST-EARNING ASSETS
Interest-bearing cash and due from banks and deposits in banks	$8,217	$92	4.40	%	$8,092	$89	4.42	%	$9,650	$130	5.35	%	$125	$3	(2) bps	($1,433)	($38)	(95) bps
Taxable investment securities	46,537	428	3.69		46,068	418	3.63		44,691	417	3.73		469	10	6	1,846	11	(4)
Non-taxable investment securities	1	—	2.60		1	—	2.60		1	—	2.60		—	—	—	—	—	—
Total investment securities	46,538	428	3.69		46,069	418	3.63		44,692	417	3.73		469	10	6	1,846	11	(4)

Commercial and industrial	44,936	549	4.84		43,599	515	4.72		44,381	604	5.38		1,337	34	12	555	(55)	(54)
Commercial real estate	26,487	384	5.73		27,013	387	5.74		28,574	456	6.32		(526)	(3)	(1)	(2,087)	(72)	(59)
Total commercial	71,423	933	5.17		70,612	902	5.11		72,955	1,060	5.75		811	31	6	(1,532)	(127)	(58)
Residential mortgages	33,420	327	3.92		32,872	318	3.86		31,633	290	3.67		548	9	6	1,787	37	25
Home equity	17,324	308	7.14		16,647	293	7.13		15,343	305	7.99		677	15	1	1,981	3	(85)
Automobile	3,705	41	4.41		4,394	47	4.38		6,807	72	4.28		(689)	(6)	3	(3,102)	(31)	13
Education	8,660	128	5.94		10,690	148	5.61		11,447	154	5.40		(2,030)	(20)	33	(2,787)	(26)	54
Other retail	4,277	114	10.66		4,495	121	10.91		4,882	130	10.71		(218)	(7)	(25)	(605)	(16)	(5)
Total retail	67,386	918	5.46		69,098	927	5.41		70,112	951	5.45		(1,712)	(9)	5	(2,726)	(33)	1
Total loans and leases	138,809	1,851	5.31		139,710	1,829	5.26		143,067	2,011	5.60		(901)	22	5	(4,258)	(160)	(29)
Loans held for sale	2,754	36	5.29		1,187	16	5.34		1,056	17	6.66		1,567	20	(5)	1,698	19	(137)
Total interest-earning assets	196,318	2,407	4.89		195,058	2,352	4.84		198,465	2,575	5.17		1,260	55	5	(2,147)	(168)	(28)


Noninterest-earning assets	21,343				21,251				20,757				92			586
TOTAL ASSETS	$217,661				$216,309				$219,222				$1,352			($1,561)
INTEREST-BEARING LIABILITIES
Checking with interest	$33,847	$123	1.46	%	$32,693	$110	1.36	%	$33,659	$128	1.54	%	$1,154	$13	10	$188	($5)	(8)
Savings	25,536	85	1.34		25,760	89	1.39		27,560	120	1.75		(224)	(4)	(5)	(2,024)	(35)	(41)
Money market	54,716	376	2.75		54,432	357	2.66		51,570	431	3.36		284	19	9	3,146	(55)	(61)
Time	22,679	218	3.85		23,277	239	4.17		24,676	286	4.66		(598)	(21)	(32)	(1,997)	(68)	(81)
Total interest-bearing deposits	136,778	802	2.35		136,162	795	2.37		137,465	965	2.82		616	7	(2)	(687)	(163)	(47)
Short-term borrowed funds	925	9	3.96		675	8	4.53		325	4	5.62		250	1	(57)	600	5	(166)
FHLB advances	1,063	12	4.64		595	7	4.57		2,375	34	5.55		468	5	7	(1,312)	(22)	(91)
Senior debt	7,042	90	5.07		7,133	86	4.85		6,684	80	4.81		(91)	4	22	358	10	26
Subordinated debt and other debt	4,394	57	5.18		4,929	65	5.30		6,033	82	5.43		(535)	(8)	(12)	(1,639)	(25)	(25)
Total long-term borrowed funds	12,499	159	5.07		12,657	158	5.01		15,092	196	5.18		(158)	1	6	(2,593)	(37)	(11)
Total borrowed funds	13,424	168	5.00		13,332	166	4.99		15,417	200	5.18		92	2	1	(1,993)	(32)	(18)
Total interest-bearing liabilities	150,202	970	2.59		149,494	961	2.60		152,882	1,165	3.06		708	9	(1)	(2,680)	(195)	(47)
Noninterest-bearing demand deposits	37,350				36,543				36,205				807			1,145
Other noninterest-bearing liabilities	5,503				5,971				6,652				(468)			(1,149)
TOTAL LIABILITIES	193,055				192,008				195,739				1,047			(2,684)
STOCKHOLDERS' EQUITY	24,606				24,301				23,483				305			1,123
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY	$217,661				$216,309				$219,222				$1,352			($1,561)
INTEREST RATE SPREAD			2.30	%			2.24	%			2.11	%			6			19
NET INTEREST MARGIN AND NET INTEREST INCOME		$1,437	2.94	%		$1,391	2.89	%		$1,410	2.86	%		$46	5		$27	8
NET INTEREST MARGIN AND NET INTEREST INCOME, FTE1		$1,441	2.95	%		$1,395	2.90	%		$1,415	2.87	%		$46	5		$26	8
Memo: Total deposits (interest-bearing and noninterest-bearing demand)	$174,128	$802	1.85	%	$172,705	$795	1.87	%	$173,670	$965	2.24	%	$1,423	$7	(2) bps	$458	($163)	(39) bps

1Net interest income and net interest margin are presented on a fully taxable-equivalent ("FTE") basis using the federal statutory tax rate of 21% to adjust for the tax-exempt status of income from certain assets held by the Company and are considered non-GAAP financial measures. For further information on these measures, refer to "Non-GAAP Financial Measures and Reconciliations."


AVERAGE BALANCE SHEETS, ANNUALIZED YIELDS AND RATES
(dollars in millions)

	FOR THE SIX MONTHS ENDED JUNE 30,								2025 Change
	2025				2024				2024
	Average Balance	Interest	Rate		Average Balance	Interest	Rate		Average Balance	Interest	Rate
INTEREST-EARNING ASSETS
Interest-bearing cash and due from banks and deposits in banks	$8,155	$181	4.41	%	$9,959	$270	5.37	%	($1,804)	($89)	(96)	bps
Taxable investment securities	46,304	846	3.66		44,297	816	3.68		2,007	30	(2)
Non-taxable investment securities	1	—	2.60		1	—	2.60		—	—	—
Total investment securities	46,305	846	3.66		44,298	816	3.68		2,007	30	(2)
Commercial and industrial	44,271	1,064	4.78		44,479	1,239	5.51		(208)	(175)	(73)
Commercial real estate	26,749	771	5.73		28,920	924	6.32		(2,171)	(153)	(59)
Total commercial	71,020	1,835	5.14		73,399	2,163	5.83		(2,379)	(328)	(69)
Residential mortgages	33,147	645	3.89		31,508	573	3.64		1,639	72	25
Home equity	16,988	601	7.14		15,212	603	7.97		1,776	(2)	(83)
Automobile	4,047	88	4.40		7,282	154	4.26		(3,235)	(66)	14
Education	9,670	276	5.76		11,632	310	5.35		(1,962)	(34)	41
Other retail	4,385	235	10.79		4,912	259	10.62		(527)	(24)	17
Total retail	68,237	1,845	5.44		70,546	1,899	5.40		(2,309)	(54)	4
Total loans and leases	139,257	3,680	5.29		143,945	4,062	5.62		(4,688)	(382)	(33)
Loans held for sale	1,975	52	5.30		1,064	37	6.97		911	15	(167)
Total interest-earning assets	195,692	4,759	4.86		199,266	5,185	5.18		(3,574)	(426)	(32)
Noninterest-earning assets	21,297				20,730				567
TOTAL ASSETS	$216,989				$219,996				($3,007)
INTEREST-BEARING LIABILITIES
Checking with interest	$33,273	$233	1.41	%	$32,980	$237	1.45	%	$293	($4)	(4)
Savings	25,647	174	1.37		27,653	241	1.75		(2,006)	(67)	(38)
Money market	54,575	733	2.71		52,248	876	3.37		2,327	(143)	(66)
Time	22,977	457	4.01		25,562	598	4.70		(2,585)	(141)	(69)
Total interest-bearing deposits	136,472	1,597	2.36		138,443	1,952	2.84		(1,971)	(355)	(48)
Short-term borrowed funds	800	17	4.20		411	11	5.57		389	6	(137)
FHLB advances	831	19	4.62		2,323	66	5.58		(1,492)	(47)	(96)
Senior debt	7,087	176	4.96		6,399	150	4.69		688	26	27
Subordinated debt and other debt	4,660	122	5.24		5,656	154	5.44		(996)	(32)	(20)
Total long-term borrowed funds	12,578	317	5.04		14,378	370	5.13		(1,800)	(53)	(9)
Total borrowed funds	13,378	334	4.99		14,789	381	5.14		(1,411)	(47)	(15)
Total interest-bearing liabilities	149,850	1,931	2.59		153,232	2,333	3.06		(3,382)	(402)	(47)
Noninterest-bearing demand deposits	36,948				36,444				504
Other noninterest-bearing liabilities	5,736				6,722				(986)
TOTAL LIABILITIES	192,534				196,398				(3,864)
STOCKHOLDERS' EQUITY	24,455				23,598				857
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY	$216,989				$219,996				($3,007)
INTEREST RATE SPREAD			2.27	%			2.12	%			15
NET INTEREST MARGIN AND NET INTEREST INCOME		$2,828	2.91	%		$2,852	2.88	%		($24)	3
NET INTEREST MARGIN AND NET INTEREST INCOME, FTE1		$2,836	2.92	%		$2,861	2.89	%		($25)	3
Memo: Total deposits (interest-bearing and noninterest-bearing demand)	$173,420	$1,597	1.86	%	$174,887	$1,952	2.24	%	($1,467)	($355)	(38)	bps


	QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
											2Q25 Change												2025 Change
	2Q25		1Q25		4Q24		3Q24		2Q24		1Q25				2Q24				2025		2024		2024
											$/bps		%		$/bps		%						$/bps		%
MORTGAGE BANKING FEES
Production revenue	$19		$15		$14		$15		$14		$4		27	%	$5		36	%	$34		$29		$5		17	%
Mortgage servicing revenue	28		32		33		33		35		(4)		(13)		(7)		(20)		60		68		(8)		(12)
MSR valuation changes, net of hedge impact	26		12		13		(2)		5		14		117		21		NM		38		6		32		NM
Total mortgage banking fees	$73		$59		$60		$46		$54		$14		24	%	$19		35	%	$132		$103		$29		28	%

Pull-through adjusted locks	$2,458		$2,112		$1,543		$1,996		$1,930		$346		16	%	$528		27	%	$4,570		$3,334		$1,236		37	%

Production revenue as a percentage of Pull-through adjusted locks	0.78	%	0.71	%	0.90	%	0.76	%	0.74	%	7	bps			5	bps			0.75	%	0.87	%	(12)	bps



RESIDENTIAL REAL ESTATE ORIGINATIONS
Retail	$2,189		$1,444		$1,680		$1,749		$1,584		$745		52	%	$605		38	%	$3,633		$2,629		$1,004		38	%
Third Party	1,916		1,474		1,341		1,504		1,323		442		30		593		45		3,390		2,215		1,175		53
Total	$4,105		$2,918		$3,021		$3,253		$2,907		$1,187		41	%	$1,198		41	%	$7,023		$4,844		$2,179		45	%

Originated for sale	$2,486		$1,916		$1,948		$2,148		$1,872		$570		30	%	$614		33	%	$4,402		$3,168		$1,234		39	%
Originated for investment	1,619		1,002		1,073		1,105		1,035		617		62		584		56		2,621		1,676		945		56
Total	$4,105		$2,918		$3,021		$3,253		$2,907		$1,187		41	%	$1,198		41	%	$7,023		$4,844		$2,179		45	%

MORTGAGE SERVICING INFORMATION (UPB)
Loans serviced for others	$95,422		$95,203		$95,600		$96,120		$96,439		$219		—	%	($1,017)		(1	%)	$95,422		$96,439		($1,017)		(1	%)
Owned loans serviced	34,284		33,737		33,064		32,655		32,118		547		2		2,166		7		34,284		32,118		2,166		7
Total	$129,706		$128,940		$128,664		$128,775		$128,557		$766		1	%	$1,149		1	%	$129,706		$128,557		$1,149		1	%

MSR at fair value	$1,426		$1,397		$1,491		$1,501		$1,568		$29		2	%	($142)		(9	%)	$1,426		$1,568		($142)		(9	%)


	QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
CONSUMER BANKING											2Q25 Change												2025 Change
	2Q25		1Q25		4Q24		3Q24		2Q24		1Q25				2Q24				2025		2024		2024
											$/bps		%		$/bps		%						$/bps		%
Net interest income	$1,218		$1,193		$1,196		$1,156		$1,120		$25		2	%	$98		9	%	$2,411		$2,213		$198		9	%
Noninterest income	329		297		311		285		277		32		11		52		19		626		535		91		17
Total revenue	1,547		1,490		1,507		1,441		1,397		57		4		150		11		3,037		2,748		289		11
Noninterest expense	963		954		944		916		915		9		1		48		5		1,917		1,818		99		5
Profit (loss) before credit losses	584		536		563		525		482		48		9		102		21		1,120		930		190		20
Net charge-offs	81		86		82		84		84		(5)		(6)		(3)		(4)		167		165		2		1
Income (loss) before income tax expense (benefit)	503		450		481		441		398		53		12		105		26		953		765		188		25
Income tax expense (benefit)	127		114		123		114		102		13		11		25		25		241		197		44		22
Net income (loss)	$376		$336		$358		$327		$296		$40		12	%	$80		27	%	$712		$568		$144		25	%
AVERAGE BALANCES
Total assets	$78,822		$77,534		$76,608		$75,392		$74,295		$1,288		2	%	$4,527		6	%	$78,182		$74,064		$4,118		6	%
Total loans and leases1	72,402		71,054		70,274		69,021		67,960		1,348		2		4,442		7		71,732		67,704		4,028		6
Deposits	127,271		125,728		124,552		121,899		120,478		1,543		1		6,793		6		126,504		120,248		6,256		5
Interest-earning assets	72,988		71,635		70,857		69,608		68,552		1,353		2		4,436		6		72,315		68,301		4,014		6
KEY METRICS
Net interest margin	6.69	%	6.76	%	6.72	%	6.60	%	6.57	%	(7)	bps			12	bps			6.72	%	6.51	%	21	bps
Efficiency ratio	62.24		64.06		62.60		63.53		65.49		(182)	bps			(325)	bps			63.13		66.17		(304)	bps
Loan-to-deposit ratio (period-end balances)	57.24		54.97		55.85		56.34		55.73		227	bps			151	bps			57.24		55.73		151	bps
Loan-to-deposit ratio (average balances)	56.26		56.04		55.88		56.05		55.97		22	bps			29	bps			56.15		55.88		27	bps


	QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
COMMERCIAL BANKING											2Q25 Change												2025 Change
	2Q25		1Q25		4Q24		3Q24		2Q24		1Q25				2Q24				2025		2024		2024
											$/bps		%		$/bps		%						$/bps		%
Net interest income	$439		$441		$464		$478		$494		($2)		—	%	($55)		(11	%)	$880		$1,008		($128)		(13	%)
Noninterest income	232		215		232		207		242		17		8		(10)		(4)		447		469		(22)		(5)
Total revenue	671		656		696		685		736		15		2		(65)		(9)		1,327		1,477		(150)		(10)
Noninterest expense	317		327		313		300		311		(10)		(3)		6		2		644		628		16		3
Profit (loss) before credit losses	354		329		383		385		425		25		8		(71)		(17)		683		849		(166)		(20)
Net charge-offs	84		77		91		91		90		7		9		(6)		(7)		161		171		(10)		(6)
Income (loss) before income tax expense (benefit)	270		252		292		294		335		18		7		(65)		(19)		522		678		(156)		(23)
Income tax expense (benefit)	64		56		68		63		76		8		14		(12)		(16)		120		160		(40)		(25)
Net income (loss)	$206		$196		$224		$231		$259		$10		5	%	($53)		(20	%)	$402		$518		($116)		(22	%)
AVERAGE BALANCES
Total assets	$66,284		$65,366		$66,787		$68,092		$68,958		$918		1	%	($2,674)		(4	%)	$65,827		$69,529		($3,702)		(5	%)
Total loans and leases1	63,057		62,437		63,789		64,974		65,997		620		1		(2,940)		(4)		62,749		66,592		(3,843)		(6)
Deposits	42,481		42,178		43,597		44,190		44,203		303		1		(1,722)		(4)		42,330		45,058		(2,728)		(6)
Interest-earning assets	63,710		63,018		64,419		65,550		66,447		692		1		(2,737)		(4)		63,366		66,991		(3,625)		(5)
KEY METRICS
Net interest margin	2.78	%	2.83	%	2.86	%	2.90	%	2.99	%	(5)	bps			(21)	bps			2.81	%	3.03	%	(22)	bps
Efficiency ratio	47.47		49.77		44.78		43.84		42.28		(230)	bps			519	bps			48.60		42.54		606	bps
Loan-to-deposit ratio (period-end balances)	139.59		142.21		139.43		140.42		141.41		(262)	bps			(182)	bps			139.59		141.41		(182)	bps
Loan-to-deposit ratio (average balances)	146.90		146.86		144.70		145.93		148.15		4	bps			(125)	bps			146.88		146.57		31	bps


	QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
NON-CORE											2Q25 Change												2025 Change
	2Q25		1Q25		4Q24		3Q24		2Q24		1Q25				2Q24				2025		2024		2024
											$/bps		%		$/bps		%						$/bps		%
Net interest income	($5)		($15)		($21)		($28)		($31)		$10		67	%	$26		84	%	($20)		($68)		$48		71	%
Noninterest income	3		—		—		—		—		3		100		3		100		3		—		3		100
Total revenue	(2)		(15)		(21)		(28)		(31)		13		87		29		94		(17)		(68)		51		75
Noninterest expense	15		16		24		23		26		(1)		(6)		(11)		(42)		31		51		(20)		(39)
Profit (loss) before credit losses	(17)		(31)		(45)		(51)		(57)		14		45		40		70		(48)		(119)		71		60
Net charge offs	2		37		15		17		10		(35)		(95)		(8)		(80)		39		29		10		34
Income (loss) before income tax expense (benefit)	(19)		(68)		(60)		(68)		(67)		49		72		48		72		(87)		(148)		61		41
Income tax expense (benefit)	(5)		(17)		(15)		(17)		(17)		12		71		12		71		(22)		(38)		16		42
Net income (loss)	($14)		($51)		($45)		($51)		($50)		$37		73	%	$36		72	%	($65)		($110)		$45		41	%
AVERAGE BALANCES
Total assets	$5,216		$6,536		$7,428		$8,389		$9,418		($1,320)		(20	%)	($4,202)		(45	%)	$5,872		$9,986		($4,114)		(41	%)
Total loans and leases1	5,192		6,510		7,394		8,352		9,376		(1,318)		(20)		(4,184)		(45)		5,847		9,942		(4,095)		(41)
Interest-earning assets	5,192		6,510		7,394		8,352		9,376		(1,318)		(20)		(4,184)		(45)		5,847		9,942		(4,095)		(41)
KEY METRICS
Net interest margin	(0.43)	%	(0.90)	%	(1.12)	%	(1.30)	%	(1.36)	%	47	bps			93	bps			(0.69)	%	(1.38)	%	69	bps


	QUARTERLY TRENDS											FOR THE SIX MONTHS ENDED JUNE 30,
OTHER1						2Q25 Change								2025 Change
	2Q25	1Q25	4Q24	3Q24	2Q24	1Q25			2Q24			2025	2024	2024
						$	%		$	%				$	%
Net interest income	($215)	($228)	($227)	($237)	($173)	$13	6	%	($42)	(24	%)	($443)	($301)	($142)	(47	%)
Noninterest income	36	32	31	40	34	4	13		2	6		68	66	2	3
Total revenue	(179)	(196)	(196)	(197)	(139)	17	9		(40)	(29)		(375)	(235)	(140)	(60)
Noninterest expense	24	17	35	20	49	7	41		(25)	(51)		41	162	(121)	(75)
Profit (loss) before provision (benefit) for credit losses	(203)	(213)	(231)	(217)	(188)	10	5		(15)	(8)		(416)	(397)	(19)	(5)
Provision (benefit) for credit losses	(3)	(47)	(26)	(20)	(2)	44	94		(1)	(50)		(50)	(12)	(38)	NM
Income (loss) before income tax expense (benefit)	(200)	(166)	(205)	(197)	(186)	(34)	(20)		(14)	(8)		(366)	(385)	19	5
Income tax expense (benefit)	(68)	(58)	(69)	(72)	(73)	(10)	(17)		5	7		(126)	(135)	9	7
Net income (loss)	($132)	($108)	($136)	($125)	($113)	($24)	(22	%)	($19)	(17	%)	($240)	($250)	$10	4	%
AVERAGE BALANCES
Total assets	$67,339	$66,873	$66,725	$66,705	$66,551	$466	1	%	$788	1	%	$67,108	$66,417	$691	1	%
Total loans and leases2	912	896	874	837	789	16	2		123	16		904	771	133	17
Deposits	4,376	4,799	6,113	7,962	8,989	(423)	(9)		(4,613)	(51)		4,586	9,581	(4,995)	(52)
Interest-earning assets	54,428	53,896	53,944	53,654	54,089	532	1		339	1		54,164	54,033	131	—


	AS OF										JUNE 30, 2025 CHANGE
	June 30, 2025		Mar 31, 2025		Dec 31, 2024		Sept 30, 2024		June 30, 2024		Mar 31, 2025				June 30, 2024
											$/bps/%		%		$/bps/%		%
NONACCRUAL LOANS AND LEASES
Commercial and industrial	$233		$283		$241		$219		$261		($50)		(18	%)	($28)		(11	%)
Commercial real estate	706		700		776		852		678		6		1		28		4
Total commercial	939		983		1,017		1,071		939		(44)		(4)		—		—
Residential mortgages1	198		198		192		169		153		—		—		45		29
Home equity	282		282		283		281		279		—		—		3		1
Automobile	34		39		48		46		44		(5)		(13)		(10)		(23)
Education	19		20		56		59		52		(1)		(5)		(33)		(63)
Other retail	52		60		68		61		60		(8)		(13)		(8)		(13)
Total retail	585		599		647		616		588		(14)		(2)		(3)		(1)
Total nonaccrual loans and leases	1,524		1,582		1,664		1,687		1,527		(58)		(4)		(3)		—
ASSET QUALITY RATIOS
Allowance for loan and lease losses to loans and leases	1.44	%	1.46	%	1.48	%	1.47	%	1.50	%	(2)	bps			(6)	bps
Allowance for credit losses to loans and leases	1.59		1.61		1.62		1.61		1.63		(2)	bps			(4)	bps
Allowance for loan and lease losses to nonaccrual loans and leases	132		127		124		123		139		5	%			(7	%)
Allowance for credit losses to nonaccrual loans and leases	145		140		136		136		151		5	%			(6	%)
Nonaccrual loans and leases to loans and leases	1.09		1.15		1.20		1.19		1.08		(6)	bps			1	bps


	QUARTERLY TRENDS											FOR THE SIX MONTHS ENDED JUNE 30,
						2Q25 Change								2025 Change
	2Q25	1Q25	4Q24	3Q24	2Q24	1Q25			2Q24			2025	2024	2024
						$	%		$	%				$	%
CHARGE-OFFS, RECOVERIES AND RELATED RATIOS
GROSS CHARGE-OFFS
Commercial and industrial	$39	$34	$22	$57	$14	$5	15	%	$25	179	%	$73	$28	$45	161	%
Commercial real estate	54	51	89	49	86	3	6		(32)	(37)		105	174	(69)	(40)
Total commercial	93	85	111	106	100	8	9		(7)	(7)		178	202	(24)	(12)
Residential mortgages	—	1	—	1	1	(1)	(100)		(1)	(100)		1	3	(2)	(67)
Home equity	4	5	6	4	4	(1)	(20)		—	—		9	8	1	13
Automobile	14	20	22	25	19	(6)	(30)		(5)	(26)		34	47	(13)	(28)
Education	26	56	33	30	31	(30)	(54)		(5)	(16)		82	63	19	30
Other retail	64	67	66	65	68	(3)	(4)		(4)	(6)		131	131	—	—
Total retail	108	149	127	125	123	(41)	(28)		(15)	(12)		257	252	5	2
Total gross charge-offs	$201	$234	$238	$231	$223	($33)	(14	%)	($22)	(10	%)	$435	$454	($19)	(4	%)
GROSS RECOVERIES
Commercial and industrial	$—	$4	$7	$3	$4	($4)	(100	%)	($4)	(100	%)	$4	$21	($17)	(81	%)
Commercial real estate	1	—	7	5	—	1	100		1	100		1	—	1	100
Total commercial	1	4	14	8	4	(3)	(75)		(3)	(75)		5	21	(16)	(76)
Residential mortgages	—	1	1	1	1	(1)	(100)		(1)	(100)		1	2	(1)	(50)
Home equity	6	5	7	5	7	1	20		(1)	(14)		11	13	(2)	(15)
Automobile	11	12	12	12	15	(1)	(8)		(4)	(27)		23	29	(6)	(21)
Education	8	5	5	6	5	3	60		3	60		13	10	3	30
Other retail	8	7	10	7	7	1	14		1	14		15	14	1	7
Total retail	33	30	35	31	35	3	10		(2)	(6)		63	68	(5)	(7)
Total gross recoveries	$34	$34	$49	$39	$39	$—	—	%	($5)	(13	%)	$68	$89	($21)	(24	%)
NET CHARGE-OFFS (RECOVERIES)
Commercial and industrial	$39	$30	$15	$54	$10	$9	30	%	$29	NM		$69	$7	$62	NM
Commercial real estate	53	51	82	44	86	2	4		(33)	(38)		104	174	(70)	(40)
Total commercial	92	81	97	98	96	11	14		(4)	(4)		173	181	(8)	(4)
Residential mortgages	—	—	(1)	—	—	—	—		—	—		—	1	(1)	(100)
Home equity	(2)	—	(1)	(1)	(3)	(2)	(100)		1	33		(2)	(5)	3	60
Automobile	3	8	10	13	4	(5)	(63)		(1)	(25)		11	18	(7)	(39)
Education	18	51	28	24	26	(33)	(65)		(8)	(31)		69	53	16	30
Other retail	56	60	56	58	61	(4)	(7)		(5)	(8)		116	117	(1)	(1)
Total retail	75	119	92	94	88	(44)	(37)		(13)	(15)		194	184	10	5
Total net charge-offs	$167	$200	$189	$192	$184	($33)	(17	%)	($17)	(9	%)	$367	$365	$2	1	%


	QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
											2Q25 Change												2025 Change
	2Q25		1Q25		4Q24		3Q24		2Q24		1Q25				2Q24				2025		2024		2024
											$/bps		%		$/bps		%						$/bps		%
ANNUALIZED NET CHARGE-OFF (RECOVERY) RATES
Commercial and industrial	0.35	%	0.28	%	0.14	%	0.49	%	0.09	%	7	bps			26	bps			0.31	%	0.03	%	28	bps
Commercial real estate	0.80		0.77		1.17		0.62		1.20		3				(40)				0.79		1.21		(42)
Total commercial	0.51		0.47		0.54		0.54		0.53		4				(2)				0.49		0.50		(1)
Residential mortgages	—		0.01		—		—		—		(1)				—				—		—		—
Home equity	(0.05)		(0.01)		(0.01)		(0.03)		(0.07)		(4)				2				(0.03)		(0.06)		3
Automobile	0.36		0.73		0.83		0.81		0.27		(37)				9				0.56		0.52		4
Education	0.86		1.92		1.01		0.85		0.93		(106)				(7)				1.44		0.92		52
Other retail	5.23		5.46		4.54		4.93		4.98		(23)				25				5.35		4.77		58
Total retail	0.45		0.70		0.53		0.54		0.51		(25)				(6)				0.57		0.52		5
Total loans and leases	0.48	%	0.58	%	0.53	%	0.54	%	0.52	%	(10)	bps			(4)	bps			0.53	%	0.51	%	2	bps
Memo: Average loans
Commercial and industrial	$44,936		$43,599		$43,674		$44,071		$44,381		$1,337		3	%	$555		1	%	$44,271		$44,479		($208)		—	%
Commercial real estate	26,487		27,013		27,681		28,209		28,574		(526)		(2)		(2,087)		(7)		26,749		28,920		(2,171)		(8)
Total commercial	71,423		70,612		71,355		72,280		72,955		811		1		(1,532)		(2)		71,020		73,399		(2,379)		(3)
Residential mortgages	33,420		32,872		32,520		32,117		31,633		548		2		1,787		6		33,147		31,508		1,639		5
Home equity	17,324		16,647		16,246		15,733		15,343		677		4		1,981		13		16,988		15,212		1,776		12
Automobile	3,705		4,394		5,129		5,942		6,807		(689)		(16)		(3,102)		(46)		4,047		7,282		(3,235)		(44)
Education	8,660		10,690		10,949		11,155		11,447		(2,030)		(19)		(2,787)		(24)		9,670		11,632		(1,962)		(17)
Other retail	4,277		4,495		4,748		4,776		4,882		(218)		(5)		(605)		(12)		4,385		4,912		(527)		(11)
Total retail	67,386		69,098		69,592		69,723		70,112		(1,712)		(2)		(2,726)		(4)		68,237		70,546		(2,309)		(3)
Total loans and leases	$138,809		$139,710		$140,947		$142,003		$143,067		($901)		(1	%)	($4,258)		(3	%)	$139,257		$143,945		($4,688)		(3	%)


	QUARTERLY TRENDS											FOR THE SIX MONTHS ENDED JUNE 30,
						2Q25 Change								2025 Change
	2Q25	1Q25	4Q24	3Q24	2Q24	1Q25			2Q24			2025	2024	2024
						$	%		$	%				$	%
SUMMARY OF CHANGES IN THE COMPONENTS OF THE ALLOWANCE FOR CREDIT LOSSES
Allowance for loan and lease losses - beginning	$2,014	$2,061	$2,079	$2,125	$2,086	($47)	(2	%)	($72)	(3	%)	$2,061	$2,098	($37)	(2	%)









Charge-offs:
Commercial	93	85	111	106	100	8	9		(7)	(7)		178	202	(24)	(12)
Retail	108	149	127	125	123	(41)	(28)		(15)	(12)		257	252	5	2
Total charge-offs	201	234	238	231	223	(33)	(14)		(22)	(10)		435	454	(19)	(4)
Recoveries:
Commercial	1	4	14	8	4	(3)	(75)		(3)	(75)		5	21	(16)	(76)
Retail	33	30	35	31	35	3	10		(2)	(6)		63	68	(5)	(7)
Total recoveries	34	34	49	39	39	—	—		(5)	(13)		68	89	(21)	(24)
Net charge-offs	167	200	189	192	184	(33)	(17)		(17)	(9)		367	365	2	1
Provision (benefit) for loan and lease losses:
Commercial	50	89	50	3	144	(39)	(44)		(94)	(65)		139	213	(74)	(35)
Retail	111	64	121	143	79	47	73		32	41		175	179	(4)	(2)
Total provision (benefit) for loan and lease losses	161	153	171	146	223	8	5		(62)	(28)		314	392	(78)	(20)
Allowance for loan and lease losses - ending	$2,008	$2,014	$2,061	$2,079	$2,125	($6)	—	%	($117)	(6	%)	$2,008	$2,125	($117)	(6	%)

Allowance for unfunded lending commitments - beginning	$198	$198	$207	$181	$222	$—	—	%	($24)	(11	%)	$198	$220	($22)	(10	%)


Provision (benefit) for unfunded lending commitments	3	—	(9)	26	(41)	3	100	%	44	NM		3	(39)	42	NM
Allowance for unfunded lending commitments - ending	$201	$198	$198	$207	$181	$3	2	%	$20	11	%	$201	$181	$20	11	%
Total allowance for credit losses - ending	$2,209	$2,212	$2,259	$2,286	$2,306	($3)	—	%	($97)	(4	%)	$2,209	$2,306	($97)	(4	%)

Memo: Total allowance for credit losses by product
Commercial	$1,269	$1,312	$1,295	$1,351	$1,429	($43)	(3	%)	($160)	(11	%)	$1,269	$1,429	($160)	(11	%)
Retail	940	900	964	935	877	40	4		63	7		940	877	63	7
Total allowance for credit losses	$2,209	$2,212	$2,259	$2,286	$2,306	($3)	—	%	($97)	(4	%)	$2,209	$2,306	($97)	(4	%)


	AS OF																FOR THE SIX MONTHS ENDED JUNE 30,
											JUNE 30, 2025 CHANGE								2025 Change
	June 30, 2025		Mar 31, 2025		Dec 31, 2024		Sept 30, 2024		June 30, 2024		Mar 31, 2025			June 30, 2024			2025	2024	2024
											$	%		$	%				$	%
CAPITAL RATIOS AND COMPONENTS (PRELIMINARY)
CET1 capital	$17,812		$17,751		$17,900		$17,941		$18,086		$61	—	%	($274)	(2	%)
Tier 1 capital	19,925		19,864		20,013		20,053		20,198		61	—		(273)	(1)
Total capital	23,221		23,156		23,232		23,352		23,551		65	—		(330)	(1)
Risk-weighted assets	168,017		166,908		165,699		168,552		168,393		1,109	1		(376)	—
Adjusted average assets1	212,450		211,119		212,555		213,274		214,574		1,331	1		(2,124)	(1)
CET1 capital ratio	10.6	%	10.6	%	10.8	%	10.6	%	10.7	%
Tier 1 capital ratio	11.9		11.9		12.1		11.9		12.0
Total capital ratio	13.8		13.9		14.0		13.9		14.0
Tier 1 leverage ratio	9.4		9.4		9.4		9.4		9.4
TANGIBLE COMMON EQUITY (PERIOD-END)
Common stockholders' equity	$23,121		$22,753		$22,141		$22,820		$21,757		$368	2	%	$1,364	6	%	$23,121	$21,757	$1,364	6	%
Less: Goodwill	8,187		8,187		8,187		8,187		8,187		—	—		—	—		8,187	8,187	—	—
Less: Other intangible assets	128		137		146		137		139		(9)	(7)		(11)	(8)		128	139	(11)	(8)
Add: Deferred tax liabilities2	440		438		438		435		435		2	—		5	1		440	435	5	1
Total tangible common equity3	$15,246		$14,867		$14,246		$14,931		$13,866		$379	3	%	$1,380	10	%	$15,246	$13,866	$1,380	10	%
TANGIBLE COMMON EQUITY (AVERAGE)
Common stockholders' equity	$22,494		$22,188		$22,009		$22,380		$21,427		$306	1	%	$1,067	5	%	$22,342	$21,563	$779	4	%
Less: Goodwill	8,187		8,187		8,187		8,187		8,188		—	—		(1)	—		8,187	8,188	(1)	—
Less: Other intangible assets	134		142		136		140		144		(8)	(6)		(10)	(7)		138	149	(11)	(7)
Add: Deferred tax liabilities2	438		438		436		435		432		—	—		6	1		438	433	5	1
Total tangible common equity3	$14,611		$14,297		$14,122		$14,488		$13,527		$314	2	%	$1,084	8	%	$14,455	$13,659	$796	6	%
INTANGIBLE ASSETS (PERIOD-END)
Goodwill	$8,187		$8,187		$8,187		$8,187		$8,187		$—	—	%	$—	—	%	$8,187	$8,187	$—	—	%
Other intangible assets	128		137		146		137		139		(9)	(7)		(11)	(8)		128	139	(11)	(8)
Total intangible assets	$8,315		$8,324		$8,333		$8,324		$8,326		($9)	—	%	($11)	—	%	$8,315	$8,326	($11)	—	%

(dollars in millions, except per share data)


		QUARTERLY TRENDS											FOR THE SIX MONTHS ENDED JUNE 30,
							2Q25 Change								2025 Change
		2Q25	1Q25	4Q24	3Q24	2Q24	1Q25			2Q24			2025	2024	2024
							$	%		$	%				$	%
Noninterest income, Underlying:
Noninterest income (GAAP)	A	$600	$544	$574	$532	$553	$56	10	%	$47	8	%	$1,144	$1,070	$74	7	%
Less: Notable items		—	—	10	(2)	4	—	—		(4)	(100)		—	7	(7)	(100)
Noninterest income, Underlying (non-GAAP)	B	$600	$544	$564	$534	$549	$56	10	%	$51	9	%	$1,144	$1,063	$81	8	%
Total revenue, Underlying:
Total revenue (GAAP)	C	$2,037	$1,935	$1,986	$1,901	$1,963	$102	5	%	$74	4	%	$3,972	$3,922	$50	1	%
Less: Notable items		—	—	10	(2)	4	—	—		(4)	(100)		—	7	(7)	(100)
Total revenue, Underlying (non-GAAP)	D	$2,037	$1,935	$1,976	$1,903	$1,959	$102	5	%	$78	4	%	$3,972	$3,915	$57	1	%
Noninterest expense, Underlying:
Noninterest expense (GAAP)	E	$1,319	$1,314	$1,316	$1,259	$1,301	$5	—	%	$18	1	%	$2,633	$2,659	($26)	(1	%)
Less: Notable items		—	—	24	11	36	—	—		(36)	(100)		—	121	(121)	(100)
Noninterest expense, Underlying (non-GAAP)	F	$1,319	$1,314	$1,292	$1,248	$1,265	$5	—	%	$54	4	%	$2,633	$2,538	$95	4	%
Pre-provision profit:
Total revenue (GAAP)	C	$2,037	$1,935	$1,986	$1,901	$1,963	$102	5	%	$74	4	%	$3,972	$3,922	$50	1	%
Less: Noninterest expense (GAAP)	E	1,319	1,314	1,316	1,259	1,301	5	—		18	1		2,633	2,659	(26)	(1)
Pre-provision profit (non-GAAP)		$718	$621	$670	$642	$662	$97	16	%	$56	8	%	$1,339	$1,263	$76	6	%
Pre-provision profit, Underlying:
Total revenue, Underlying (non-GAAP)	D	$2,037	$1,935	$1,976	$1,903	$1,959	$102	5	%	$78	4	%	$3,972	$3,915	$57	1	%
Less: Noninterest expense, Underlying (non-GAAP)	F	1,319	1,314	1,292	1,248	1,265	5	—		54	4		2,633	2,538	95	4
Pre-provision profit, Underlying (non-GAAP)		$718	$621	$684	$655	$694	$97	16	%	$24	3	%	$1,339	$1,377	($38)	(3	%)




Income before income tax expense, Underlying:
Income before income tax expense (GAAP)	G	$554	$468	$508	$470	$480	$86	18	%	$74	15	%	$1,022	$910	$112	12	%
Less: Income (expense) before income tax expense (benefit) related to notable items		—	—	(14)	(13)	(32)	—	—		32	100		—	(114)	114	100
Income before income tax expense, Underlying (non-GAAP)	H	$554	$468	$522	$483	$512	$86	18	%	$42	8	%	$1,022	$1,024	($2)	—	%
Income tax expense, Underlying:
Income tax expense (GAAP)	I	$118	$95	$107	$88	$88	$23	24	%	$30	34	%	$213	$184	$29	16	%
Less: Income tax expense (benefit) related to notable items		—	—	(3)	(3)	(16)	—	—		16	100		—	(37)	37	100
Income tax expense, Underlying (non-GAAP)	J	$118	$95	$110	$91	$104	$23	24	%	$14	13	%	$213	$221	($8)	(4	%)
Net income, Underlying:
Net income (GAAP)	K	$436	$373	$401	$382	$392	$63	17	%	$44	11	%	$809	$726	$83	11	%
Add: Notable items, net of income tax benefit		—	—	11	10	16	—	—		(16)	(100)		—	77	(77)	(100)
Net income, Underlying (non-GAAP)	L	$436	$373	$412	$392	$408	$63	17	%	$28	7	%	$809	$803	$6	1	%
Net income available to common stockholders, Underlying:
Net income available to common stockholders (GAAP)	M	$402	$340	$367	$344	$357	$62	18	%	$45	13	%	$742	$661	$81	12	%
Add: Notable items, net of income tax benefit		—	—	11	10	16	—	—		(16)	(100)		—	77	(77)	(100)
Net income available to common stockholders, Underlying (non-GAAP)	N	$402	$340	$378	$354	$373	$62	18	%	$29	8	%	$742	$738	$4	1	%


		QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
												2Q25 Change												2025 Change
		2Q25		1Q25		4Q24		3Q24		2Q24		1Q25				2Q24				2025		2024		2024
												$/bps		%		$/bps		%						$/bps		%
Operating leverage:
Total revenue (GAAP)	C	$2,037		$1,935		$1,986		$1,901		$1,963		$102		5.35	%	$74		3.78	%	$3,972		$3,922		$50		1.28	%
Less: Noninterest expense (GAAP)	E	1,319		1,314		1,316		1,259		1,301		5		0.47		18		1.42		2,633		2,659		(26)		(0.96)
Operating leverage														4.88	%			2.36	%							2.24	%
Operating leverage, Underlying:
Total revenue, Underlying (non-GAAP)	D	$2,037		$1,935		$1,976		$1,903		$1,959		$102		5.35	%	$78		4.02	%	$3,972		$3,915		$57		1.46	%
Less: Noninterest expense, Underlying (non-GAAP)	F	1,319		1,314		1,292		1,248		1,265		5		0.47		54		4.29		2,633		2,538		95		3.76
Operating leverage, Underlying (non-GAAP)														4.88	%			(0.27	%)							(2.30	%)
Efficiency ratio and efficiency ratio, Underlying:
Efficiency ratio	E/C	64.76	%	67.91	%	66.27	%	66.23	%	66.27	%	(315)	bps			(151)	bps			66.29	%	67.79	%	(150)	bps
Efficiency ratio, Underlying (non-GAAP)	F/D	64.76		67.91		65.36		65.61		64.59		(315)	bps			17	bps			66.29		64.82		147	bps
Noninterest income as a % of total revenue, Underlying:
Noninterest income as a % of total revenue	A/C	29.41	%	28.14	%	28.90	%	27.95	%	28.16	%	127	bps			125	bps			28.79	%	27.29	%	150	bps
Noninterest income as a % of total revenue, Underlying (non-GAAP)	B/D	29.41		28.14		28.54		28.05		28.00		127	bps			141	bps			28.79		27.16		163	bps
Effective income tax rate and effective income tax rate, Underlying:
Effective income tax rate	I/G	21.37	%	20.26	%	21.04	%	18.56	%	18.49	%	111	bps			288	bps			20.86	%	20.28	%	58	bps
Effective income tax rate, Underlying (non-GAAP)	J/H	21.37		20.26		21.17		18.75		20.33		111	bps			104	bps			20.86		21.59		(73)	bps
Return on average common equity and return on average common equity, Underlying:
Average common equity (GAAP)	O	$22,494		$22,188		$22,009		$22,380		$21,427		$306		1	%	$1,067		5	%	$22,342		$21,563		$779		4	%
Return on average common equity	M/O	7.18	%	6.21	%	6.64	%	6.12	%	6.70	%	97	bps			48	bps			6.70	%	6.16	%	54	bps
Return on average common equity, Underlying (non-GAAP)	N/O	7.18		6.21		6.84		6.29		7.00		97	bps			18	bps			6.70		6.88		(18)	bps
Return on average tangible common equity and return on average tangible common equity, Underlying:
Average common equity (GAAP)	O	$22,494		$22,188		$22,009		$22,380		$21,427		$306		1	%	$1,067		5	%	$22,342		$21,563		$779		4	%
Less: Average goodwill (GAAP)		8,187		8,187		8,187		8,187		8,188		—		—		(1)		—		8,187		8,188		(1)		—
Less: Average other intangibles (GAAP)		134		142		136		140		144		(8)		(6)		(10)		(7)		138		149		(11)		(7)
Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)		438		438		436		435		432		—		—		6		1		438		433		5		1
Average tangible common equity (non-GAAP)	P	$14,611		$14,297		$14,122		$14,488		$13,527		$314		2	%	$1,084		8	%	$14,455		$13,659		$796		6	%
Return on average tangible common equity (non-GAAP)	M/P	11.05	%	9.64	%	10.36	%	9.45	%	10.61	%	141	bps			44	bps			10.35	%	9.73	%	62	bps
Return on average tangible common equity, Underlying (non-GAAP)	N/P	11.05		9.64		10.66		9.71		11.09		141	bps			(4)	bps			10.35		10.87		(52)	bps
Return on average total assets and return on average total assets, Underlying:
Average total assets (GAAP)	Q	$217,661		$216,309		$217,548		$218,578		$219,222		$1,352		1	%	($1,561)		(1	%)	$216,989		$219,996		($3,007)		(1	%)
Return on average total assets	K/Q	0.80	%	0.70	%	0.73	%	0.70	%	0.72	%	10	bps			8	bps			0.75	%	0.66	%	9	bps
Return on average total assets, Underlying (non-GAAP)	L/Q	0.80		0.70		0.75		0.71		0.75		10	bps			5	bps			0.75		0.73		2	bps

(dollars in millions, except per share data)


		QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
												2Q25 Change												2025 Change
		2Q25		1Q25		4Q24		3Q24		2Q24		1Q25				2Q24				2025		2024		2024
												$/bps		%		$/bps		%						$/bps		%
Return on average total tangible assets and return on average total tangible assets, Underlying:
Average total assets (GAAP)	Q	$217,661		$216,309		$217,548		$218,578		$219,222		$1,352		1	%	($1,561)		(1	%)	$216,989		$219,996		($3,007)		(1	%)
Less: Average goodwill (GAAP)		8,187		8,187		8,187		8,187		8,188		—		—		(1)		—		8,187		8,188		(1)		—
Less: Average other intangibles (GAAP)		134		142		136		140		144		(8)		(6)		(10)		(7)		138		149		(11)		(7)
Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)		438		438		436		435		432		—		—		6		1		438		433		5		1
Average tangible assets (non-GAAP)	R	$209,778		$208,418		$209,661		$210,686		$211,322		$1,360		1	%	($1,544)		(1	%)	$209,102		$212,092		($2,990)		(1	%)
Return on average total tangible assets (non-GAAP)	K/R	0.83	%	0.73	%	0.76	%	0.72	%	0.75	%	10	bps			8	bps			0.78	%	0.69	%	9	bps
Return on average total tangible assets, Underlying (non-GAAP)	L/R	0.83		0.73		0.78		0.74		0.78		10	bps			5	bps			0.78		0.76		2	bps
Book value per common share and tangible book value per common share:
Common shares - at period-end (GAAP)	S	432,768,811		437,668,127		440,543,381		445,216,549		452,961,853		(4,899,316)		(1	%)	(20,193,042)		(4	%)	432,768,811		452,961,853		(20,193,042)		(4	%)
Common stockholders' equity (GAAP)	T	$23,121		$22,753		$22,141		$22,820		$21,757		$368		2		$1,364		6		$23,121		$21,757		$1,364		6
Less: Goodwill (GAAP)		8,187		8,187		8,187		8,187		8,187		—		—		—		—		8,187		8,187		—		—
Less: Other intangible assets (GAAP)		128		137		146		137		139		(9)		(7)		(11)		(8)		128		139		(11)		(8)
Add: Deferred tax liabilities related to goodwill and other intangible assets (GAAP)		440		438		438		435		435		2		—		5		1		440		435		5		1
Tangible common equity (non-GAAP)	U	$15,246		$14,867		$14,246		$14,931		$13,866		$379		3	%	$1,380		10	%	$15,246		$13,866		$1,380		10	%
Book value per common share (GAAP)	T/S	$53.43		$51.99		$50.26		$51.25		$48.03		$1.44		3	%	$5.40		11	%	$53.43		$48.03		$5.40		11	%
Tangible book value per common share (non-GAAP)	U/S	35.23		33.97		32.34		33.54		30.61		1.26		4		4.62		15		35.23		30.61		4.62		15
Net income per average common share - basic and diluted and net income per average common share - basic and diluted, Underlying:
Average common shares outstanding - basic (GAAP)	V	433,640,210		438,320,757		440,802,738		446,561,996		454,142,489		(4,680,547)		(1	%)	(20,502,279)		(5	%)	435,967,554		457,750,585		(21,783,031)		(5	%)
Average common shares outstanding - diluted (GAAP)	W	436,539,774		442,200,180		444,836,786		449,913,467		456,561,022		(5,660,406)		(1)		(20,021,248)		(4)		439,342,703		460,009,546		(20,666,843)		(4)
Net income per average common share - basic (GAAP)	M/V	$0.93		$0.78		$0.83		$0.77		$0.79		$0.15		19		$0.14		18		$1.70		$1.44		$0.26		18
Net income per average common share - diluted (GAAP)	M/W	0.92		0.77		0.83		0.77		0.78		0.15		19		0.14		18		1.69		1.44		0.25		17
Net income per average common share - basic, Underlying (non-GAAP)	N/V	0.93		0.78		0.86		0.79		0.82		0.15		19		0.11		13		1.70		1.61		0.09		6
Net income per average common share - diluted, Underlying (non-GAAP)	N/W	0.92		0.77		0.85		0.79		0.82		0.15		19		0.10		12		1.69		1.60		0.09		6
Dividend payout ratio and dividend payout ratio, Underlying:
Cash dividends declared and paid per common share	X	$0.42		$0.42		$0.42		$0.42		$0.42		$—		—	%	$—		—	%	$0.84		$0.84		$—		—	%
Dividend payout ratio	X/(M/V)	45	%	54	%	51	%	55	%	53	%	(869) bps				(800) bps				49	%	58	%	(892) bps
Dividend payout ratio, Underlying (non-GAAP)	X/(N/V)	45		54		49		53		51		(869) bps				(584) bps				49		52		(300) bps

(dollars in millions, except per share data)


		QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
												2Q25 Change												2025 Change
		2Q25		1Q25		4Q24		3Q24		2Q24		1Q25				2Q24				2025		2024		2024
												$/bps		%		$/bps		%						$/bps		%
Common equity ratio and tangible common equity ratio:
Total assets (GAAP)	Y	$218,310		$220,148		$217,521		$219,706		$219,938		($1,838)		(1)	%	($1,628)		(1	%)	$218,310		$219,938		($1,628)		(1)
Less: Goodwill (GAAP)		8,187		8,187		8,187		8,187		8,187		—		—		—		—		8,187		8,187		—		—
Less: Other intangible assets (GAAP)		128		137		146		137		139		(9)		(7)		(11)		(8)		128		139		(11)		(8)
Add: Deferred tax liabilities related to goodwill and other intangible assets (GAAP)		440		438		438		435		435		2		—		5		1		440		435		5		1
Tangible assets (non-GAAP)	Z	$210,435		$212,262		$209,626		$211,817		$212,047		($1,827)		(1	%)	($1,612)		(1	%)	$210,435		$212,047		($1,612)		(1	%)
Common equity ratio (GAAP)	T/Y	10.6	%	10.3	%	10.2	%	10.4	%	9.9	%	25 bps				70 bps				10.6	%	9.9	%	70 bps
Tangible common equity ratio (non-GAAP)	U/Z	7.2		7.0		6.8		7.0		6.5		24 bps				70 bps				7.2		6.5		70 bps
Net interest income and net interest margin on an FTE basis:
Net interest income (annualized) (GAAP)	AA	$5,770		$5,637		$5,620		$5,447		$5,674		$133		2	%	$96		2	%	$5,704		$5,735		($31)		(1	%)
Average interest-earning assets (GAAP)	BB	196,318		195,058		196,613		197,164		198,465		1,260		1		(2,147)		(1)		195,692		199,266		(3,574)		(2)
Net interest margin (GAAP)	AA/BB	2.94	%	2.89	%	2.86	%	2.76	%	2.86	%	5	bps			8	bps			2.91	%	2.88	%	3	bps
Net interest income (GAAP)		$1,437		$1,391		$1,412		$1,369		$1,410		$46		3	%	$27		2	%	$2,828		$2,852		($24)		(1	%)
FTE adjustment		4		4		4		4		5		—		—		(1)		(20)		8		9		(1)		(11)
Net interest income on an FTE basis (non-GAAP)		1,441		1,395		1,416		1,373		1,415		46		3		26		2		2,836		2,861		(25)		(1)
Net interest income on an FTE basis (annualized) (non-GAAP)	CC	5,786		5,653		5,637		5,465		5,692		133		2		94		2		5,720		5,753		(33)		(1)
Net interest margin on an FTE basis (non-GAAP)	CC/BB	2.95	%	2.90	%	2.87	%	2.77	%	2.87	%	5	bps			8	bps			2.92	%	2.89	%	3	bps
Card fees, Underlying:
Card fees (GAAP)		$90		$83		$97		$93		$92		$7		8	%	($2)		(2	%)	$173		$178		($5)		(3	%)
Less: Notable items		—		—		11		6		4		—		—		(4)		(100)		—		7		(7)		(100)
Card fees, Underlying (non-GAAP)		$90		$83		$86		$87		$88		$7		8	%	$2		2	%	$173		$171		$2		1	%




Other income, Underlying:
Other income (GAAP)		$42		$22		$28		$24		$10		$20		91	%	$32		NM		$64		$27		$37		137	%
Less: Notable items		—		—		(1)		(8)		—		—		—		—		—		—		—		—		—
Other income, Underlying (non-GAAP)		$42		$22		$29		$32		$10		$20		91	%	$32		NM		$64		$27		$37		137	%
Salaries and employee benefits, Underlying:
Salaries and employee benefits (GAAP)		$681		$696		$674		$647		$645		($15)		(2	%)	$36		6	%	$1,377		$1,336		$41		3	%
Less: Notable items		—		—		17		4		8		—		—		(8)		(100)		—		25		(25)		(100)
Salaries and employee benefits, Underlying (non-GAAP)		$681		$696		$657		$643		$637		($15)		(2	%)	$44		7	%	$1,377		$1,311		$66		5	%
Equipment and software, Underlying:
Equipment and software (GAAP)		$193		$194		$193		$194		$190		($1)		(1	%)	$3		2	%	$387		$382		$5		1	%
Less: Notable items		—		—		3		2		4		—		—		(4)		(100)		—		12		(12)		(100)
Equipment and software, Underlying (non-GAAP)		$193		$194		$190		$192		$186		($1)		(1	%)	$7		4	%	$387		$370		$17		5	%
Outside services, Underlying:
Outside services (GAAP)		$169		$155		$170		$146		$165		$14		9	%	$4		2	%	$324		$323		$1		—	%
Less: Notable items		—		—		4		2		10		—		—		(10)		(100)		—		22		(22)		(100)
Outside services, Underlying (non-GAAP)		$169		$155		$166		$144		$155		$14		9	%	$14		9	%	$324		$301		$23		8	%