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SEGMENT INFORMATION
 3 Months Ended
Apr. 30, 2025
Segment Reporting [Abstract]  
SEGMENT INFORMATION SEGMENT INFORMATION
 
Segment Information

Operating segments are defined as components of an enterprise for which discrete financial information is available that is
evaluated regularly by the enterprise’s chief operating decision maker, or CODM, or decision making group, in deciding how to allocate resources and in assessing performance. Our Chief Executive Officer is our CODM.

We are a pure-play customer engagement company that operates as a single operating and reporting segment as our CODM reviews the financial information presented on a consolidated basis for purposes of allocating resources and evaluating financial performance. Our CODM decides how to allocate resources based on consolidated net income (loss) as shown in our condensed consolidated statement of operations as net income (loss). The measure of segment assets that is reviewed by the CODM is reported on the condensed consolidated balance sheet as total assets. The CODM uses consolidated net income to assess the profitability of the business, in the annual forecasting process, and to monitor period-over-period results to assess performance and make decisions about allocating resources.

The significant expense categories and consolidated net income details provided to the CODM for the three months ended April 30, 2025 and 2024 were as follows:
Three Months Ended
April 30,
(in thousands)20252024
Recurring revenue:
Bundled SaaS revenue$81,257 $65,695 
Unbundled SaaS revenue66,227 75,288 
Total SaaS revenue147,484 140,983 
Optional managed services revenue5,014 5,168 
Support revenue21,125 27,377 
Total recurring revenue173,623 173,528 
Nonrecurring perpetual revenue17,021 24,900 
Nonrecurring professional services and other revenue17,453 22,849 
Total revenue208,097 221,277 
Less:
Cost of recurring revenue42,108 35,923 
Cost of nonrecurring perpetual revenue7,248 8,774 
Cost of nonrecurring professional services and other revenue17,531 17,706 
Amortization of acquired technology2,308 1,358 
Total cost of revenue69,195 63,761 
Less:
Employee compensation and related expenses94,317 88,959 
Stock-based compensation expense15,146 16,939 
Amortization of other acquired intangible assets3,519 3,065 
Depreciation expense3,751 3,596 
Other segment items, net (1)17,097 20,512 
Interest expense2,499 2,591 
Interest income(1,463)(1,978)
Other expense (income), net(496)498 
Income tax expense2,605 7,955 
Net income$1,927 $15,379 

(1) Other segment items, net includes business applications and technology infrastructure expenses, contractor expenses, professional fees, sales, advertising, and marketing expenses, travel and entertainment, facility expenses, charges or benefits related to changes in the fair values of contingent consideration obligations associated with business combinations, write-offs of long-lived assets, and general overhead expenses, net of software development costs that are capitalized.

Geographic Information

Revenue by major geographic region is based upon the geographic location of the customers who purchase our products and services. The geographic locations of distributors, resellers, and systems integrators who purchase and resell our products may be different from the geographic locations of end customers.

Revenue in the Americas includes the United States, Canada, Mexico, Brazil, and other countries in the Americas. Revenue in Europe, the Middle East and Africa (“EMEA”) includes the United Kingdom, Germany, Israel, and other countries in EMEA. Revenue in the Asia-Pacific (“APAC”) region includes Australia, India, and other Asia-Pacific countries.

The information below summarizes revenue from unaffiliated customers by geographic area for the three months ended April 30, 2025 and 2024:
Three Months Ended
April 30,
(in thousands)20252024
Americas:
United States$138,218 $144,890 
Other5,392 16,369 
Total Americas143,610 161,259 
EMEA:
United Kingdom20,943 21,455 
Other22,112 17,864 
Total EMEA43,055 39,319 
APAC21,432 20,699 
Total revenue$208,097 $221,277 

Our long-lived assets primarily consist of net property and equipment, operating lease right-of-use assets, goodwill and other intangible assets, and deferred income taxes. We believe that our tangible long-lived assets, which consist of our net property and equipment, are exposed to greater geographic area risks and uncertainties than intangible assets, operating lease right-of-use assets, and long-term cost deferrals, because these tangible assets are difficult to move and are relatively illiquid.
 
Property and equipment, net by geographic area consisted of the following as of April 30, 2025 and January 31, 2025:
April 30,
January 31,
(in thousands)20252025
United States$29,783 $33,740 
United Kingdom8,732 6,415 
Israel
5,977 5,230 
Other countries 3,872 3,323 
Total property and equipment, net$48,364 $48,708