| Segment Reporting |
Segment Reporting The measure of segment assets is reported in the consolidated balance sheets as total assets. The CODM uses net income (loss) to allocate resources as part of the Company's annual and long-term planning processes, and to evaluate operating performance based on budget to actual results. Certain information provided to the CODM presents operating expenses on a different basis than that presented in the consolidated statements of operations. During the three months ended March 31, 2025 and March 31, 2024, all material operations are within the United States. Our chief operating decision maker allocates resources and assesses performance based upon financial information at the consolidated level. The following table represents significant segment expenses provided to the CODM for the three months ended March 31, 2025, and March 31, 2024 (in thousands): | | | | | | | | | | | | | Three Months Ended March 31, 2025 | | Three Months Ended March 31, 2024 | | | | | | Total revenues | $ | 1,074,910 | | | $ | 854,582 | | | | | | | Segment expenses: | | | | Personnel1 | $ | 14,458 | | | $ | 16,216 | | Non-cash compensation1 | 3,343 | | | 8,013 | | | Professional fees | 5,192 | | | 3,635 | | | Technology | 3,529 | | | 5,747 | | Occupancy2 | 892 | | | 949 | | Marketing and promotions3 | 96 | | | 1,071 | | Business insurance4 | 1,653 | | | 3,947 | | | Depreciation and amortization | 220 | | | 57 | | Other operating costs5 | 1,719 | | | 9,182 | | | Crypto costs | 1,054,635 | | | 831,972 | | | Execution, clearing and brokerage fees | 7,693 | | | 5,630 | | | Total operating expenses per Consolidated Statements of Operations | $ | 1,093,430 | | | $ | 886,419 | | | Operating loss | $ | (18,520) | | | $ | (31,837) | | Other income, net6 | (34,759) | | | (10,562) | | | Net income (loss) | $ | 16,239 | | | $ | (21,275) | |
| | | | | | | 1 | Personnel includes payroll and benefits, excluding stock-based compensation, which is included in Non-cash compensation. Both are reported as part of Compensation and benefits on the consolidated statements of operations. | | 2 | Occupancy includes facility related expenses such as rent and is reported as Selling, general and administrative on the consolidated statements of operations. | | 3 | Marketing and promotions primarily consist of web-based promotional campaigns, promotional activities with clients, conferences and user events, and brand-building activities and are reported as Selling, general and administrative on the consolidated statements of operations. | | 4 | Business insurance primarily consists of business liability insurance premiums and is recorded as Selling, general and administrative on the consolidated statements of operations. | | 5 | Other operating costs consist primarily of Restructuring costs and Impairment of long-lived assets as presented on the statements of operations, as well as costs that are reported as Selling, general and administrative, Other operating expenses, and Compensation and benefits on the consolidated statements of operations. | | 6 | Other expense (income), net consists primarily of Interest income, net, (Loss) gain from change in fair value of warrant liability, and Other expense, net, and Income tax (expense) benefit as presented in the consolidated statements of operations. |
On March 14, 2025, the Company's largest client, Webull Pay LLC (“Webull”), notified the Company that it will not renew its agreement with Bakkt when the current term of the agreement ends on June 14, 2025. Webull represented approximately 74% of the Company’s Crypto services revenue for the year ended December 31, 2024. Bakkt also received notice from Bank of America Corporation (“Bank of America”) on March 14, 2025 that Bank of America will not renew its commercial agreement with Bakkt. As a result, such agreement will expire in accordance with its terms on April 22, 2025, subject to the Company’s obligation to provide transition services for up to a 12-month period. Bank of America represented approximately 16% of the Company's loyalty business’s net revenue for the year ended December 31, 2024.
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