v3.25.1
SEGMENT DISCLOSURES - Operating Financial Results of Company’s Singular Operating Segment (Details) - USD ($)
3 Months Ended 12 Months Ended
Jun. 30, 2024
Sep. 30, 2023
Dec. 31, 2024
Dec. 31, 2023
Segment Reporting Information [Line Items]        
Total revenue     $ 286,087,000 $ 276,610,000
Segment Reconciliation [Abstract]        
Cost of revenue     126,161,000 128,563,000
Goodwill impairment $ 65,900,000 $ 78,300,000 65,861,000 78,257,000
Depreciation and amortization     56,218,000 58,363,000
Foreign exchange     5,200,000 100,000
Bad debt     1,000,000 200,000
Interest income     1,120,000 552,000
Change in fair value of warrant liabilities to affiliates     (4,040,000) 6,436,000
Income tax benefit     (5,937,000) (4,158,000)
Loss on extinguishment of debt     0 2,584,000
Net loss     (146,076,000) (167,042,000)
Services        
Segment Reporting Information [Line Items]        
Total revenue     234,247,000 212,645,000
Segment Reconciliation [Abstract]        
Cost of revenue     93,663,000 82,547,000
Products        
Segment Reporting Information [Line Items]        
Total revenue     51,840,000 63,965,000
Segment Reconciliation [Abstract]        
Cost of revenue     32,498,000 46,016,000
Reportable Segment        
Segment Reporting Information [Line Items]        
Total revenue     286,087,000 276,610,000
Segment Reconciliation [Abstract]        
Salaries and benefits     91,576,000 83,249,000
Goodwill impairment     65,861,000 78,257,000
Depreciation and amortization     56,218,000 58,363,000
Interest expense     52,516,000 43,232,000
Professional services     10,164,000 16,772,000
Facilities and office     8,588,000 11,449,000
License, memberships and subscriptions     8,164,000 7,188,000
Channel partner commissions     7,003,000 3,511,000
Foreign exchange     5,207,000 (615,000)
Network services     2,464,000 1,823,000
Other     2,431,000 1,283,000
Travel and entertainment     2,362,000 2,588,000
Sales and use taxes     2,077,000 1,806,000
Marketing, advertising and promotions     1,439,000 1,690,000
Bad debt     1,029,000 183,000
Interest income     (1,120,000) (552,000)
Change in fair value of warrant liabilities to affiliates     (4,040,000) 6,436,000
Income tax benefit     (5,937,000) (4,158,000)
Loss on extinguishment of debt     0 2,584,000
Net loss     (146,076,000) (167,042,000)
Reconciliation of profit or loss:        
Adjustments and reconciling items     0 0
Reportable Segment | Services        
Segment Reporting Information [Line Items]        
Total revenue     234,247,000 212,645,000
Segment Reconciliation [Abstract]        
Cost of revenue     93,663,000 82,547,000
Reportable Segment | Products        
Segment Reporting Information [Line Items]        
Total revenue     51,840,000 63,965,000
Segment Reconciliation [Abstract]        
Cost of revenue     $ 32,498,000 $ 46,016,000