v3.25.1
Administrative Expenses - Schedule of Administrative Expenses (Details) - CLP ($)
$ in Millions
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
General administrative expenses      
Information technology and communications $ 157,216 $ 142,731 $ 124,003
Maintenance and repair of property and equipment 51,606 49,699 42,313
Surveillance and securities transport services 11,651 11,265 12,996
External advisory services and professional services fees 11,252 10,326 13,785
Office supplies 8,497 8,724 9,360
External service of financial information and fraud prevention 8,129 7,483 6,543
Legal and notary expenses 5,799 5,433 3,733
Postal box, mail, postage and home delivery services 6,325 4,839 4,372
Energy, heating and other utilities 6,132 5,513 5,307
Other expenses of obligations for lease contracts 4,200 4,431 3,731
External service of custody of documentation 4,664 3,943 3,846
Insurance premiums except to cover operational risk events 4,142 4,167 3,380
Expenses for short-term leases 3,658 3,860 2,782
Donations 3,249 3,251 1,666
Representation and travel expenses 3,191 3,249 2,449
Card embossing service 2,084 1,756 1,274
Fees for other technical reports 1,063 1,034 799
Fees for review and audit of the financial statements by the external auditor 873 750 839
Expenses for leases low value 549 509 491
Title classification fees 241 169
Fines applied by other agencies 132 108 211
Other general administrative expenses 9,393 9,354 7,811
Outsource services      
Technological developments expenses, certification and technology testing 22,323 25,437 19,627
Data processing 11,133 11,907 8,385
External credit evaluation service 5,820 5,729 5,208
External collection service 4,841 4,414
External human resources administration services and supply of external personnel 1,820 1,724 1,438
Call Center service for sales, marketing, quality control customer service 1,695 2,192 1,586
Other outsource services 1,144 1,250 1,482
External cleaning service, casino, custody of files and documents, storage of furniture and equipment 473 390 358
Board expenses      
Board of Directors Compensation 3,500 3,347 3,095
Other Board expenses 78 111 102
Marketing 33,948 39,617 35,280
Taxes, contributions and other legal charges      
Contribution to the banking regulator 15,248 14,785 13,566
Real estate contributions 6,020 5,521 4,727
Taxes other than income tax 2,803 2,530 2,207
Municipal patents 1,752 1,647 1,568
Other legal charges 52 60 47
Total $ 416,696 $ 403,255 $ 350,367