v3.24.3
Loans and allowance for credit losses (Tables)
12 Months Ended
Oct. 31, 2024
Text Block [Abstract]  
Loans by geography and portfolio net of allowance
Loans by geography and portfolio net of allowance
 
    
As at October 31, 2024
 
(Millions of Canadian dollars)
 
Canada
   
United
States
   
Other
International
   
Total
   
Allowance for
loan losses 
(1)
   
Total net
of allowance
 
Retail
(2)
           
Residential mortgages
 
$
441,191
 
 
$
33,092
 
 
$
3,261
 
 
$
477,544
 
 
$
(572
)
 
$
476,972
 
Personal
 
 
86,977
 
 
 
18,148
 
 
 
3,213
 
 
 
108,338
 
 
 
(1,389
)
 
 
106,949
 
Credit cards
(3)
 
 
24,619
 
 
 
653
 
 
 
293
 
 
 
25,565
 
 
 
(1,164
)
 
 
24,401
 
Small business
(4)
 
 
15,531
 
 
 
 
 
 
 
 
 
15,531
 
 
 
(258
)
 
 
15,273
 
Wholesale
(2), (5)
 
 
189,378
 
 
 
119,231
 
 
 
51,830
 
 
 
360,439
 
 
 
(2,654
)
 
 
357,785
 
Total loans
 
$
757,696
 
 
$
171,124
 
 
$
58,597
 
 
$
987,417
 
 
$
(6,037
)
 
$
981,380
 
Undrawn loan commitments – Retail
 
 
300,071
 
 
 
5,099
 
 
 
4,100
 
 
 
309,270
 
 
 
(172
)
 
Undrawn loan commitments – Wholesale
 
 
180,687
 
 
 
264,309
 
 
 
88,787
 
 
 
533,783
 
 
 
(139
)
 
 
 
 
           
     As at October 31, 2023  
(Millions of Canadian dollars)
  Canada     United
States
    Other
International
    Total     Allowance for
loan losses
(1)
    Total net of
allowance
 
Retail
(2)
           
Residential mortgages
  $  397,605     $ 33,683     $ 3,213     $ 434,501     $ (481   $ 434,020  
Personal
    79,705       15,751       3,278       98,734       (1,145     97,589  
Credit cards
(3)
    22,140       624       271       23,035       (1,013     22,022  
Small business
(4)
    13,681                   13,681       (180     13,501  
Wholesale
(2), (5)
    121,762       119,067       46,997       287,826       (2,185     285,641  
Total loans
  $ 634,893     $  169,125     $  53,759     $  857,777     $  (5,004   $  852,773  
Undrawn loan commitments – Retail
    277,863       5,054       3,173       286,090       (152  
Undrawn loan commitments – Wholesale
    128,967       247,881       84,633       461,481       (136  
 
 
 
 
(1)   Excludes allowance for loans measured at FVOCI of $4 million (October 31, 2023 – $6 million).
(2)   Geographic information is based on residence of the borrower.
(3)   The credit cards business is managed as a single portfolio and includes both consumer and business cards.
(4)   Includes small business exposure managed on a pooled basis.
(5)   Includes small business exposure managed on an individual client basis.
Loans maturity and rate sensitivity
Loans maturity and rate sensitivity
 
    
As at October 31, 2024
 
   
Maturity term
(1)
         
Rate sensitivity
       
(Millions of Canadian dollars)
 
Under
1 year 
(2)
   
1 to 5
years
   
Over 5
years
   
Total
   
Floating
   
Fixed
Rate
   
Non-rate-

sensitive
   
Total
 
Retail
 
$
342,552
 
 
$
240,995
 
 
$
43,431
 
 
$
626,978
 
 
$
211,027
 
 
$
407,455
 
 
$
8,496
 
 
$
626,978
 
Wholesale
 
 
302,024
 
 
 
44,977
 
 
 
13,438
 
 
 
360,439
 
 
 
80,385
 
 
 
277,599
 
 
 
2,455
 
 
 
360,439
 
Total loans
 
$
644,576
 
 
$
285,972
 
 
$
56,869
 
 
$
987,417
 
 
$
291,412
 
 
$
685,054
 
 
$
10,951
 
 
$
987,417
 
Allowance for loan losses
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(6,037
)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(6,037
)
Total loans net of allowance for loan
losses
 
$
644,576
 
 
$
 
285,972
 
 
$
 
50,832
 
 
$
981,380
 
 
$
 
291,412
 
 
$
 
685,054
 
 
$
 
4,914
 
 
$
981,380
 
       
    
As at October 31, 2023
 
   
Maturity term
(1)
         
Rate sensitivity
       
(Millions of Canadian dollars)
 
Under
1 year
(2)
   
1 to 5
years
   
Over 5
years
   
Total
   
Floating
   
Fixed
Rate
   
Non-rate-

sensitive
   
Total
 
Retail
  $ 276,720     $ 249,210     $ 44,021     $ 569,951     $ 183,604     $ 378,656     $ 7,691     $ 569,951  
Wholesale
    236,126       39,358       12,342       287,826       53,655       232,024       2,147       287,826  
Total loans
  $  512,846     $  288,568     $  56,363     $  857,777     $  237,259     $  610,680     $  9,838     $  857,777  
Allowance for loan losses
 
 
 
 
 
 
 
 
 
 
 
 
    (5,004  
 
 
 
 
 
 
 
 
 
 
 
    (5,004
Total loans net of allowance for loan losses
 
 
 
 
 
 
 
 
 
 
 
 
  $ 852,773    
 
 
 
 
 
 
 
 
 
 
 
  $ 852,773  
 
(1)   Generally, based on the earlier of contractual repricing or maturity date.
(2)   Includes variable rate loans that can be repriced at the clients’ discretion without penalty.
Disclosure of Allowance for Credit Losses
 
Allowance for credit losses
 
     For the year ended  
   
October 31, 2024
          October 31, 2023  
(Millions of Canadian dollars)  
Balance at
beginning
of period
   
Provision
for credit
losses
   
Net
write-offs 
(1)
   
Exchange
rate and
other
   
Balance
at end
of period
           Balance at
beginning
of period
    Provision
for credit
losses
    Net
write-offs (1)
    Exchange
rate and
other
    Balance
at end
of period
 
Retail
                     
Residential mortgages
 
$
481
 
 
$
114
 
 
$
(10
 
$
(13
 
$
572
 
    $ 432     $ 74     $ (17   $ (8   $ 481  
Personal
 
 
1,228
 
 
 
877
 
 
 
(616
 
 
(7
 
 
1,482
 
      1,043       593       (404     (4     1,228  
Credit cards
 
 
1,069
 
 
 
831
 
 
 
(669
 
 
2
 
 
 
1,233
 
      893       636       (460           1,069  
Small business
 
 
194
 
 
 
178
 
 
 
(84
 
 
(16
 
 
272
 
      194       43       (39     (4     194  
Wholesale
 
 
2,326
 
 
 
1,297
 
 
 
(700
 
 
(130
 
 
2,793
 
      1,574       1,145       (293     (100     2,326  
Customers’ liability under
acceptances
 
 
50
 
 
 
(50
 
 
 
 
 
 
 
 
 
 
 
 
 
    45       5                   50  
 
 
$
5,348
 
 
$
 3,247
 
 
$
 (2,079
 
$
(164
 
$
 6,352
 
 
 
 
 
  $ 4,181     $ 2,496     $ (1,213   $ (116   $  5,348  
Presented as:
                     
Allowance for loan losses
 
$
5,004
 
       
$
6,037
 
    $ 3,753           $ 5,004  
Other liabilities – Provisions
 
 
   288
 
 
 
      
 
 
 
      
 
 
 
      
 
 
 
311
 
      378    
 
      
 
 
 
      
 
 
 
      
 
       288  
Customers’ liability under acceptances
 
 
50
 
       
 
 
      45             50  
Other components of equity
 
 
6
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
4
 
 
 
 
 
    5    
 
 
 
 
 
 
 
 
 
 
 
    6  
 
(1)   Loans
written-off
are generally subject to continued collection efforts for a period of time following
write-off.
The contractual amount outstanding on loans
written-off
during the year ended October 31, 2024 that are no longer subject to enforcement activity was $359
 million
 
(October 31, 2023 – $139 million).
Summary of Allowance for Credit Losses by Stage, for Each Major Product Category
Allowance for credit losses – Retail and wholesale loans
 
     For the year ended  
   
October 31, 2024
          October 31, 2023  
   
Performing
         
Impaired
                Performing           Impaired        
(Millions of Canadian dollars)  
Stage 1
   
Stage 2
          
Stage 3
   
Total
           Stage 1     Stage 2            Stage 3     Total  
Residential mortgages
                     
Balance at beginning of period
 
$
223
 
 
$
90
 
   
$
168
 
 
$
481
 
    $ 235     $ 65       $ 132     $ 432  
Provision for credit losses
                     
Transfers to stage 1
 
 
99
 
 
 
(97
   
 
(2
 
 
 
      95       (95              
Transfers to stage 2
 
 
(23
 
 
36
 
   
 
(13
 
 
 
      (26     38         (12      
Transfers to stage 3
 
 
(5
 
 
(42
   
 
47
 
 
 
 
      (2     (13       15        
Originations
 
 
94
 
 
 
 
   
 
 
 
 
94
 
      89                     89  
Maturities
 
 
(19
 
 
(17
   
 
 
 
 
(36
      (17     (9             (26
Changes in risk, parameters and exposures
 
 
(155
 
 
157
 
   
 
54
 
 
 
56
 
      (152     103         60       11  
Write-offs
 
 
 
 
 
 
   
 
(23
 
 
(23
                    (30     (30
Recoveries
 
 
 
 
 
 
   
 
13
 
 
 
13
 
                    13       13  
Exchange rate and other
 
 
1
 
 
 
(1
         
 
(13
 
 
(13
            1       1               (10     (8
Balance at end of period
 
$
215
 
 
$
126
 
         
$
231
 
 
$
572
 
          $ 223     $ 90             $ 168     $ 481  
Personal
                     
Balance at beginning of period
 
$
280
 
 
$
793
 
   
$
155
 
 
$
1,228
 
    $ 285     $ 661       $ 97     $ 1,043  
Provision for credit losses
                     
Transfers to stage 1
 
 
537
 
 
 
(537
   
 
 
 
 
 
      696       (695       (1      
Transfers to stage 2
 
 
(75
 
 
78
 
   
 
(3
 
 
 
      (88     90         (2      
Transfers to stage 3
 
 
(3
 
 
(130
   
 
133
 
 
 
 
      (1     (57       58        
Originations
 
 
116
 
 
 
 
   
 
 
 
 
116
 
      103                     103  
Maturities
 
 
(51
 
 
(186
   
 
 
 
 
(237
      (45     (112             (157
Changes in risk, parameters and exposures
 
 
(499
 
 
947
 
   
 
550
 
 
 
998
 
      (671     906         412       647  
Write-offs
 
 
 
 
 
 
   
 
(745
 
 
(745
                    (518     (518
Recoveries
 
 
 
 
 
 
   
 
129
 
 
 
129
 
                    114       114  
Exchange rate and other
 
 
 
 
 
1
 
         
 
(8
 
 
(7
            1                     (5     (4
Balance at end of period
 
$
305
 
 
$
966
 
         
$
211
 
 
$
1,482
 
          $ 280     $ 793             $ 155     $ 1,228  
Credit cards
                     
Balance at beginning of period
 
$
203
 
 
$
866
 
   
$
 
 
$
1,069
 
    $ 177     $ 716       $     $ 893  
Provision for credit losses
                     
Transfers to stage 1
 
 
559
 
 
 
(559
   
 
 
 
 
 
      539       (539              
Transfers to stage 2
 
 
(111
 
 
111
 
   
 
 
 
 
 
      (101     101                
Transfers to stage 3
 
 
(2
 
 
(483
   
 
485
 
 
 
 
      (2     (394       396        
Originations
 
 
25
 
 
 
 
   
 
 
 
 
25
 
      13                     13  
Maturities
 
 
(5
 
 
(48
   
 
 
 
 
(53
      (6     (33             (39
Changes in risk, parameters and exposures
 
 
(465
 
 
1,139
 
   
 
185
 
 
 
859
 
      (417     1,015         64       662  
Write-offs
 
 
 
 
 
 
   
 
(892
 
 
(892
                    (650     (650
Recoveries
 
 
 
 
 
 
   
 
223
 
 
 
223
 
                    190       190  
Exchange rate and other
 
 
3
 
 
 
 
         
 
(1
 
 
2
 
                                       
Balance at end of period
 
$
207
 
 
$
1,026
 
         
$
 
 
$
1,233
 
          $ 203     $ 866             $     $ 1,069  
Small business
                     
Balance at beginning of period
 
$
70
 
 
$
66
 
   
$
58
 
 
$
194
 
    $ 73     $ 73       $ 48     $ 194  
Provision for credit losses
                     
Transfers to stage 1
 
 
35
 
 
 
(35
   
 
 
 
 
 
      39       (39              
Transfers to stage 2
 
 
(20
 
 
20
 
   
 
 
 
 
 
      (14     14                
Transfers to stage 3
 
 
(1
 
 
(10
   
 
11
 
 
 
 
      (1     (10       11        
Originations
 
 
43
 
 
 
 
   
 
 
 
 
43
 
      36                     36  
Maturities
 
 
(17
 
 
(21
   
 
 
 
 
(38
      (18     (21             (39
Changes in risk, parameters and exposures
 
 
(31
 
 
65
 
   
 
139
 
 
 
173
 
      (48     44         50       46  
Write-offs
 
 
 
 
 
 
   
 
(98
 
 
(98
                    (50     (50
Recoveries
 
 
 
 
 
 
   
 
14
 
 
 
14
 
                    11       11  
Exchange rate and other
 
 
1
 
 
 
1
 
         
 
(18
 
 
(16
            3       5               (12     (4
Balance at end of period
 
$
80
 
 
$
86
 
         
$
106
 
 
$
272
 
          $ 70     $ 66             $ 58     $ 194  
Wholesale
                     
Balance at beginning of period
 
$
774
 
 
$
785
 
   
$
767
 
 
$
2,326
 
    $ 597     $ 585       $ 392     $ 1,574  
Provision for credit losses
                     
Transfers to stage 1
 
 
284
 
 
 
(282
   
 
(2
 
 
 
      216       (215       (1      
Transfers to stage 2
 
 
(152
 
 
159
 
   
 
(7
 
 
 
      (87     89         (2      
Transfers to stage 3
 
 
(9
 
 
(77
   
 
86
 
 
 
 
      (10     (60       70        
Originations
 
 
737
 
 
 
 
   
 
 
 
 
737
 
      651                     651  
Maturities
 
 
(438
 
 
(379
   
 
 
 
 
(817
      (448     (270             (718
Changes in risk, parameters and exposures
 
 
(407
 
 
827
 
   
 
957
 
 
 
1,377
 
      (153     647         718       1,212  
Write-offs
 
 
 
 
 
 
   
 
(763
 
 
(763
                    (324     (324
Recoveries
 
 
 
 
 
 
   
 
63
 
 
 
63
 
                    31       31  
Exchange rate and other
 
 
(2
 
 
5
 
         
 
(133
 
 
(130
            8       9               (117     (100
Balance at end of period
 
$
787
 
 
$
1,038
 
         
$
968
 
 
$
2,793
 
          $ 774     $ 785             $ 767     $ 2,326  
Impact of Staging on ACL
The following table illustrates the impact of staging on our ACL by comparing our allowance if all performing loans were in Stage 1 to the actual ACL recorded on these assets.
 
     As at   
   
October 31, 2024
           October 31, 2023  
(Millions of Canadian dollars)  
ACL – All performing
loans in Stage 1
    
Impact of
staging
    
Stage 1 and 2
ACL
            ACL – All performing
loans in Stage 1
     Impact of
staging
     Stage 1 and 2
ACL
 
Performing loans
(1)
 
 
$ 3,313
 
  
 
$ 1,523
 
  
 
$ 4,836
 
             $ 2,893        $ 1,257        $ 4,150  
 
(1)   Represents loans and commitments in Stage 1 and Stage 2.
Credit Risk Exposure by Internal Risk Rating
Credit risk exposure by internal risk rating
The following table presents the gross carrying amount of loans measured at amortized cost, and the full contractual amount of undrawn loan commitments subject to the impairment requirements of IFRS 9. Risk ratings are based on internal ratings used in the measurement of expected credit losses as at the reporting date, as outlined in the internal ratings maps for Wholesale and Retail facilities in the Credit risk section of Management’s Discussion and Analysis.
 

  
 
As at   
 
 
 
October 31, 2024
 
 
 
 
 
October 31, 2023
 
(Millions of Canadian dollars)
 
Stage 1
   
Stage 2
   
Stage 3 
(1), (2)
   
Total
           Stage 1     Stage 2     Stage 3 (1), (2)     Total
 
Retail
 
 
 
 
 
 
 
 
 
Loans outstanding –Residential mortgages
 
 
 
 
 
 
 
 
 
Low risk
 
$
388,742
 
 
$
1,354
 
 
$
 
 
$
390,096
 
    $ 349,001     $ 1,630     $     $ 350,631  
Medium risk
 
 
18,419
 
 
 
4,479
 
 
 
 
 
 
22,898
 
      19,126       1,610             20,736  
High risk
 
 
1,761
 
 
 
6,593
 
 
 
 
 
 
8,354
 
      1,582       4,927             6,509  
Not rated
(3)
 
 
52,569
 
 
 
1,479
 
 
 
 
 
 
54,048
 
      54,247       1,220             55,467  
Impaired
 
 
 
 
 
 
 
 
1,233
 
 
 
1,233
 
 
 
 
 
                682       682  
 
 
 
461,491
 
 
 
13,905
 
 
 
1,233
 
 
 
476,629
 
 
 
 
 
    423,956       9,387       682       434,025  
Items not subject to impairment
(
4
)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
915
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
    476  
Total
 
 
 
 
 
 
 
 
 
 
 
 
 
$
477,544
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  $ 434,501  
Loans outstanding –Personal
                 
Low risk
 
$
82,904
 
 
$
1,680
 
 
$
 
 
$
84,584
 
    $ 75,572     $ 1,676     $     $ 77,248  
Medium risk
 
 
5,525
 
 
 
3,063
 
 
 
 
 
 
8,588
 
      5,587       2,915             8,502  
High risk
 
 
592
 
 
 
2,365
 
 
 
 
 
 
2,957
 
      477       2,088             2,565  
Not rated
(
3
)
 
 
11,303
 
 
 
498
 
 
 
 
 
 
11,801
 
      9,982       157             10,139  
Impaired
 
 
 
 
 
 
 
 
408
 
 
 
408
 
 
 
 
 
                280       280  
Total
 
$
100,324
 
 
$
7,606
 
 
$
408
 
 
$
108,338
 
 
 
 
 
  $ 91,618     $ 6,836     $ 280     $ 98,734  
Loans outstanding – Credit cards
                 
Low risk
 
$
17,363
 
 
$
177
 
 
$
 
 
$
17,540
 
    $ 16,331     $ 135     $     $ 16,466  
Medium risk
 
 
1,999
 
 
 
2,436
 
 
 
 
 
 
4,435
 
      1,771       2,132             3,903  
High risk
 
 
75
 
 
 
2,289
 
 
 
 
 
 
2,364
 
      41       1,734             1,775  
Not rated
(3)
 
 
1,173
 
 
 
53
 
 
 
 
 
 
1,226
 
 
 
 
 
    856       35             891  
Total
 
$
20,610
 
 
$
4,955
 
 
$
 
 
$
25,565
 
 
 
 
 
  $ 18,999     $ 4,036     $     $ 23,035  
Loans outstanding – Small business
                 
Low risk
 
$
9,428
 
 
$
773
 
 
$
 
 
$
10,201
 
    $ 8,641     $ 920     $     $ 9,561  
Medium risk
 
 
2,740
 
 
 
962
 
 
 
 
 
 
3,702
 
      2,238       936             3,174  
High risk
 
 
214
 
 
 
1,086
 
 
 
 
 
 
1,300
 
      99       592             691  
Not rated
(
3
)
 
 
7
 
 
 
 
 
 
 
 
 
7
 
      11                   11  
Impaired
 
 
 
 
 
 
 
 
321
 
 
 
321
 
 
 
 
 
                244       244  
Total
 
$
12,389
 
 
$
2,821
 
 
$
321
 
 
$
15,531
 
 
 
 
 
  $ 10,989     $ 2,448     $ 244     $ 13,681  
Undrawn loan commitments –Retail
                 
Low risk
 
$
284,036
 
 
$
592
 
 
$
 
 
$
284,628
 
    $ 266,209     $ 610     $     $ 266,819  
Medium risk
 
 
12,110
 
 
 
381
 
 
 
 
 
 
12,491
 
      10,759       298             11,057  
High risk
 
 
746
 
 
 
602
 
 
 
 
 
 
1,348
 
      956       434             1,390  
Not rated
(
3
)
 
 
10,715
 
 
 
88
 
 
 
 
 
 
10,803
 
 
 
 
 
    6,686       138             6,824  
Total
 
$
307,607
 
 
$
1,663
 
 
$
 
 
$
309,270
 
 
 
 
 
  $ 284,610     $ 1,480     $     $ 286,090  
Wholesale – Loans outstanding
                 
Investment grade
 
$
116,549
 
 
$
1,471
 
 
$
 
 
$
118,020
 
    $ 89,037     $ 416     $     $ 89,453  
Non-investment grade
 
 
189,889
 
 
 
26,826
 
 
 
 
 
 
216,715
 
      156,211       19,210             175,421  
Not rated
(
3
)
 
 
12,871
 
 
 
721
 
 
 
 
 
 
13,592
 
      10,968       238             11,206  
Impaired
 
 
 
 
 
 
 
 
3,905
 
 
 
3,905
 
 
 
 
 
                2,498       2,498  
 
 
 
319,309
 
 
 
29,018
 
 
 
3,905
 
 
 
352,232
 
 
 
 
 
    256,216       19,864       2,498       278,578  
Items not subject to impairment
(
4
)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
8,207
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
    9,248  
Total
 
 
 
 
 
 
 
 
 
 
 
 
 
$
360,439
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  $ 287,826  
Undrawn loan commitments –
Wholesale
                 
Investment grade
 
$
345,236
 
 
$
516
 
 
$
 
 
$
345,752
 
    $ 312,178     $ 186     $     $ 312,364  
Non-investment grade
 
 
170,212
 
 
 
14,512
 
 
 
 
 
 
184,724
 
      130,994       13,947             144,941  
Not rated
(
3
)
 
 
3,290
 
 
 
17
 
 
 
 
 
 
3,307
 
 
 
 
 
    4,176                   4,176  
Total
 
$
 518,738
 
 
$
 15,045
 
 
$
 –
 
 
$
 533,783
 
 
 
 
 
  $  447,348     $  14,133     $  –     $  461,481  
 
(1)   As at October 31, 2024, 88% of credit-impaired loans were either fully or partially collateralized (October 31, 2023 – 88%). For details on the types of collateral held against credit-impaired assets and our policies on collateral, refer to the Credit risk mitigation section of Management’s Discussion and Analysis.
(2)
 
Includes $109 million of purchased credit-impaired loans acquired in the HSBC Canada transaction.
(3)
 
In certain cases where an internal risk rating is not assigned, we use other approved credit risk assessments or rating methodologies, policies and tools to manage our credit risk.
(4)
 
Items not subject to impairment are loans held at FVTPL.
Disclosure of Loans Past Due But Not Impaired
 
Loans past due but not impaired
(1), (2)
 
    
As at  
 
   
October 31, 2024
       
October 31, 2023
 
(Millions of Canadian dollars)
 
30 to 89 days
   
90 days
and greater
   
Total
        30 to 89 days     90 days
and greater
    Total  
Retail
 
$
2,542
 
 
$
263
 
 
$
2,805
 
    $ 1,840     $ 208     $ 2,048  
Wholesale
 
 
1,454
 
 
 
4
 
 
 
1,458
 
        1,823       49       1,872  
   
$
3,996
 
 
$
267
 
 
$
4,263
 
      $ 3,663     $ 257     $  3,920  
 
(1)   Excludes loans less than
30
days past due as they are not generally representative of the borrowers’ ability to meet their payment obligations.
(2)   Amounts presented may include loans past due as a result of administrative processes, such as mortgage loans on which payments are restrained pending payout due to sale or refinancing. Past due loans arising from administrative processes are not representative of the borrowers’ ability to meet their payment obligations.