v3.22.4
Segment reporting
12 Months Ended
Dec. 31, 2022
Disclosure of operating segments [abstract]  
Segment reporting Segment reporting
Operating segments are components of an entity that engage in business activities from which they earn revenues and incur expenses (including revenues and expenses related to transactions with the other entities within the group). We assess our operating segments based on information regularly provided to and reviewed by the Chief Operating Decision Maker (CODM), which we have identified as our Chief Executive Officer. This information is used to make resource allocation decisions and to assess financial performance. Our CODM reviews financial information prepared on a consolidated basis for the purposes of making resource allocation decisions and assessing the performance of the overall organization. Based on an evaluation of all facts and circumstances, the Company has determined that it functions as a single operating and reporting segment.
We attribute revenues from external customers to individual countries based on the location of our delivery centres or where the services were provided from.
Years Ended December 31 (millions)202220212020
Philippines$448 $344 $287 
United States401 311 208 
Germany275 312 242 
Guatemala224 185 152 
Canada217 188 139 
El Salvador140 121 111 
Bulgaria129 124 104 
Spain127 130 82 
Ireland98 111 92 
Other409 368 165 
$2,468 $2,194 $1,582 
We do not have significant amounts of net long-lived assets located outside of Canada. As at December 31, 2022, on a historical cost basis, we had net long-lived assets of approximately $2,373 million (December 31, 2021 – $2,543 million) located within Canada, and approximately $434 million (December 31, 2021 – $400 million) outside of Canada.