UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

 

 

FORM 8-K

CURRENT REPORT

PURSUANT TO SECTION 13 OR 15(d) OF THE

SECURITIES EXCHANGE ACT OF 1934

Date of Report (Date of earliest event reported): October 19, 2018

CITIZENS FINANCIAL GROUP, INC.

(Exact name of registrant as specified in its charter)

 

Delaware   001-36636   05-0412693
(State or other jurisdiction
of incorporation )
  (Commission File No.)   (IRS Employer
Identification No.)

 

One Citizens Plaza

Providence, RI

  02903
(Address of principal executive offices)   (Zip code)

Registrant’s telephone number, including area code: (401) 456-7000

Not Applicable

(Former name or former address, if changed since last report.)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

[  ]  Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

[  ]  Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

[  ]  Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

[  ]  Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 under the Securities Act (17 CFR 230.405) or Rule 12b-2 under the Exchange Act (17 CFR 240.12b-2).

Emerging growth company 

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. 


Item 2.02

Results of Operations and Financial Condition.

On October 19, 2018, Citizens Financial Group, Inc. issued a press release reporting third quarter 2018 earnings and posted on its website the press release, an earnings release presentation, and a financial supplement. Copies of the press release, earnings release presentation, and financial supplement are being furnished as Exhibits 99.1, 99.2 and 99.3, respectively.

 

Item 9.01

Financial Statements and Exhibits.

 

    

Exhibit Number

  

Description

(d)

   Exhibit 99.1    Citizens Financial Group, Inc. press release dated October 19, 2018
   Exhibit 99.2    Citizens Financial Group, Inc. earnings release presentation issued October 19, 2018
   Exhibit 99.3    Citizens Financial Group, Inc. financial supplement for third quarter 2018


SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

 

CITIZENS FINANCIAL GROUP, INC.
By:     /s/ John F. Woods
  John F. Woods
  Chief Financial Officer

Date: October 19, 2018


EX-99.1

Exhibit 99.1

 

LOGO

Citizens Financial Group, Inc. Reports Third Quarter Net Income of $443 Million

with Diluted EPS of $0.91 up 34% Year over Year; Underlying Net Income of $450 million

and EPS of $0.93, up 37% Year over Year*

Year-over-year revenue growth of 8%

13.3% ROTCE; Underlying ROTCE of 13.5%, up 3.4% year over year*

4.4% year-over-year positive operating leverage, excluding the impact of the

Franklin American Mortgage Company Acquisition*

PROVIDENCE, RI (October 19, 2018) Citizens Financial Group, Inc. (NYSE: CFG or “Citizens”) today reports third quarter net income of $443 million, up 27% from $348 million in third quarter 2017 with earnings per diluted common share of $0.91, up 34% from $0.68 in third quarter 2017. Third quarter 2018 net income increased $18 million, or 4%, from second quarter 2018 and diluted earnings per common share increased $0.03, or 3%. Third quarter 2018 Return on Average Tangible Common Equity* (“ROTCE”) of 13.3% increased 3.2% from third quarter 2017 and increased from 12.9% in second quarter 2018. Third quarter 2018 results reflect the impact of the Franklin American Mortgage Company (“FAMC”) acquisition on August 1, 2018 and include a $7 million after-tax, or $0.02 earnings per share, impact of notable items tied to the FAMC integration.*

Excluding notable items, Underlying* third quarter 2018 net income of $450 million increased $102 million, or 29%, and earnings per diluted common share of $0.93 increased $0.25, or 37%, from third quarter 2017. Third quarter 2018 net income increased $25 million, or 6%, and earnings per diluted common share increased $0.05, or 6%, from second quarter 2018. ROTCE* of 13.5% improved from 10.1% in third quarter 2017 and 12.9% in second quarter 2018.

“We are highly pleased that we continue to execute well and deliver strong top-line growth and positive operating leverage, which has powered underlying year-on-year EPS growth of 37% and ROTCE improvement to 13.5%,” said Chairman and Chief Executive Officer Bruce Van Saun. “We are doing a good job with balance sheet management, as we remain highly prudent and selective on where we deploy capital to support loan growth, and we are building new deposit-gathering capabilities, such as Citizens Access. In addition, we continue to invest in broadening and building our fee-based capabilities, highlighted by the closing of the Franklin American Mortgage Company acquisition, and in the development of robust technology offerings, including strong digital and data capabilities.”

Citizens also announced today that its board of directors declared a fourth quarter 2018 cash dividend of $0.27 per common share. The dividend is payable on November 14, 2018 to stockholders of record at the close of business on October 31, 2018.

 

*

Please see important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, at the end of this release for an explanation of our use of these metrics and non-GAAP financial measures and their reconciliations to GAAP financial measures. “Underlying” results exclude the impact of notable items. Where there is a reference to Underlying results in a paragraph, all measures that follow these references are on the same basis, when applicable. References to Underlying results excluding FAMC adjust for the impact of the August 1, 2018 FAMC acquisition. Additional information regarding the impact of the FAMC acquisition and notable items may be found in the Discussion of Results portion of this release. Throughout this release, references to consolidated and/or commercial loans and loan growth include leases. Loans held for sale are also referred to as LHFS. Current reporting-period regulatory capital ratios are preliminary. Select totals may not foot due to rounding.


Citizens Financial Group, Inc.

 

Third Quarter 2018 vs. Second Quarter 2018

Key Highlights

 

   

Third quarter highlights include 2% growth in net interest income, reflecting higher loan yields, and 7% growth in noninterest income, driven by growth in mortgage banking fees, service charges and fees, trust and investment services fees, other income and card fees. Mortgage banking fees increased $22 million, driven by the FAMC acquisition.

 

   

Efficiency ratio of 58.2% remained relatively stable, despite the 1.25% increase tied to the FAMC acquisition. Excluding the impact of FAMC, the Underlying efficiency ratio* improved by 100 basis points to 57.0%, given expense discipline, and positive operating leverage was 1.8%.

 

   

ROTCE improved to 13.3% from 12.9%; 13.5% on an Underlying basis.*

 

   

Tangible book value per common share of $27.66 remained relatively stable. Fully diluted average common shares outstanding decreased 8.5 million shares, or 2%.

Results

 

   

Total revenue of $1.6 billion increased 4%, reflecting strength in net interest income and noninterest income.

 

   

Net interest income of $1.1 billion increased $27 million, or 2%, driven by higher loan yields, loan growth and the benefit of day count.

 

   

Net interest margin of 3.19% reflects two basis points of net interest margin expansion, largely tied to higher loan yields, partially offset by a one basis point reduction tied to the FAMC acquisition. Net interest margin, excluding the impact of FAMC,* improved two basis points to 3.20%.

 

   

Noninterest income of $416 million increased $28 million, or 7%, driven by the $24 million impact of the FAMC acquisition, largely in mortgage banking fees, as well as higher service charges and fees and trust and investment services fees. Noninterest income, excluding the impact of FAMC,* of $392 million increased $4 million, or 1%.

 

   

Noninterest expense of $910 million increased $35 million, or 4%, driven by the $34 million impact of the FAMC acquisition and notable items.* Underlying* noninterest expense, excluding the impact of FAMC, of $876 million was stable, reflecting continued execution against our efficiency initiatives.

 

   

Provision for credit losses of $78 million decreased $7 million, or 8%, given a decrease in reserves tied to improvements in credit quality in retail real estate-secured products.

Balance Sheet

 

   

Average interest-earning assets increased $1.6 billion, or 1%, which includes a $790 million increase tied to the FAMC acquisition, largely in loans held for sale. Results also reflect loan growth of 1% with particular strength in retail including residential mortgage, unsecured and education as well as growth in selective commercial categories and commercial real estate.

 

2


Citizens Financial Group, Inc.

 

   

Average deposits grew $1.9 billion, or 2%, with strength in most categories. Results include a $442 million increase tied to the FAMC acquisition and $551 million tied to Citizens Access(TM).

 

   

Nonperforming loans and leases (“NPLs”) to total loans and leases ratio of 0.73% decreased from 0.75%, and the allowance coverage of NPL ratio improved to 149% from 148%.

 

   

Net charge-offs increased modestly to 30 basis points from 27 basis points, driven by seasonally higher retail auto net charge-offs, as well as a modest increase in commercial.

 

   

Capital strength remains robust, with a common equity tier 1 (“CET1”) risk-based capital ratio of 10.8%, which includes an approximately 18 basis point reduction tied to the FAMC acquisition.*

 

   

Repurchased $400 million of common stock at a weighted-average effective price of $39.83, and including common dividends, returned $529 million to stockholders.

Third Quarter 2018 vs. Third Quarter 2017

Key Highlights

 

   

Third quarter results reflect a 28% increase in net income available to common stockholders, driven by 8% revenue growth, with 8% growth in net interest income and 9% growth in noninterest income. Underlying* net income available to common stockholders increased 30%, while revenue, excluding the impact of FAMC,* increased 7%.

 

   

Continued focus on top-line growth and expense management helped deliver 2.2% operating leverage and a 121 basis point improvement in the efficiency ratio to 58.2%. Underlying* operating leverage, excluding the impact of FAMC, was 4.4%, with a 246 basis point improvement in the efficiency ratio to 57.0%.

 

   

ROTCE of 13.3% improved 3.2% from 10.1%. Underlying ROTCE of 13.5% improved 3.4%.*

 

   

Tangible book value per common share improved to $27.66, up 2%. Fully-diluted average common shares outstanding decreased 24.6 million shares, or 5%.

Results

 

   

Total revenue of $1.6 billion increased $121 million, or 8%, driven by strength in net interest income and noninterest income. Total revenue, excluding the impact of FAMC,* of $1.5 billion, increased $95 million, or 7%.

 

   

Net interest income increased $86 million, or 8%, driven by a 14 basis point improvement in net interest margin and 4% average loan growth. Net interest margin, excluding the impact of FAMC,* improved 15 basis points to 3.20%.

 

   

Noninterest income of $416 million increased $35 million, or 9%, driven by strength in mortgage banking and trust and investment services fees. Noninterest income, excluding the impact of FAMC,* of $392 million, increased$11 million, or 3%, reflecting higher trust and investment services fees, foreign exchange and interest rate products fees and card fees.

 

   

Noninterest expense increased $52 million, or 6%, driven by the $34 million impact of the FAMC acquisition and notable items.* Underlying* noninterest expense, excluding the impact of FAMC,* increased $18 million, or 2%, driven by higher salary and employee benefits tied to higher revenue-based compensation and the impact of our strategic-growth initiatives.

 

3


Citizens Financial Group, Inc.

 

   

Provision for credit losses of $78 million increased $6 million, or 8%, reflecting higher commercial net charge-offs from third quarter 2017 levels that included higher recoveries in the prior period and higher retail net charge-offs tied to expected seasoning in unsecured products.

Balance Sheet

 

   

Average interest-earning assets increased $4.7 billion, or 3%, driven by 4% loan growth, reflecting a 6% increase in commercial loans and a 2% increase in retail loans, partially offset by a $423 million, or 2% reduction in investments. The FAMC acquisition added $790 million in average interest-earning assets. Interest-earning assets, excluding the impact of FAMC,* increased 3%.

 

   

Average deposits increased $4.1 billion, or 4%, driven by strength in term, demand and savings.

 

   

NPL ratio of 0.73% improved from 0.85%, reflecting improvement in commercial NPLs. Allowance coverage of NPLs of 149% improved from 131%.

 

   

Net charge-offs of 30 basis points increased 6 basis points, given higher net charge-offs in commercial from third quarter 2017 levels that included higher recoveries in the prior period, as well as seasoning in retail growth portfolios.

Year-Over-Year Update on Plan Execution

Consumer Banking segment

 

   

Continued balance sheet momentum, with 3% average loan growth, highlighted by improving mix toward more attractive risk-adjusted return categories and 4% average deposit growth.

 

   

Successful launch of Citizens Access™, a nationwide, digital-deposit platform with approximately $1.0 billion raised through third quarter 2018. All key metrics tracking favorable to, or on, plan.

 

   

Closed the previously announced FAMC transaction, which is expected to expand origination capabilities, help drive scale in servicing and generate increased fee income. The FAMC transaction added a $612 million mortgage servicing rights portfolio; conforming mix improved to 74%.

 

   

Continued progress in Wealth with 18% fee growth; managed money revenue up 23%, assets under management up 15% and number of financial advisors up 5%.

Commercial Banking segment

 

   

Continued strong balance sheet performance with average loan growth of 7%, driven by our geographic-expansion strategies and our focus on Industry Verticals as well as by strength in Private Equity and in Commercial Real Estate. Average deposits up 2% with solid growth in savings and demand deposits.

 

   

Continue to benefit from investments to drive fee income, highlighted by a 30% increase in foreign exchange and interest rate products and an 18% increase in Commercial card fees. Capital Markets’ pipeline remains robust.

 

4


Citizens Financial Group, Inc.

 

Efficiency and balance sheet optimization initiatives

 

   

Launched TOP V Program, which includes efficiency and revenue initiatives, targeting pre-tax benefit of approximately $90 – $100 million by end of 2019. TOP IV Program initiatives are largely complete; on track to deliver end of 2018 run-rate pre-tax benefit of approximately $105 – $110 million.

 

   

Continued progress on Balance Sheet Optimization (“BSO”) designed to improve the loan portfolio mix toward higher-return categories and help manage deposit costs. BSO delivered approximately 4 basis points of the 14 basis point net interest margin improvement year over year, or 5 basis points excluding the impact of FAMC.*

 

Earnings highlights                      3Q18 change from  

($s in millions, except per share data)

  

3Q18

   

2Q18

   

3Q17

    2Q18     3Q17  
Earnings                      $     %     $     %  

Net interest income

   $ 1,148     $ 1,121     $ 1,062     $ 27       2   $ 86       8

Noninterest income

     416       388       381       28       7       35       9  

Total revenue

     1,564       1,509       1,443       55       4       121       8  

Noninterest expense

     910       875       858       35       4       52       6  

Pre-provision profit

     654       634       585       20       3       69       12  

Provision for credit losses

     78       85       72       (7     (8     6       8  
  

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Pre-tax net income

     576       549       513       27       5       63       12  

Net income

     443       425       348       18       4       95       27  

Preferred dividends

     7       —         7       7       100       —         —    

Net income available to common stockholders

   $ 436     $ 425     $ 341     $ 11       3   $ 95       28
  

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

After-tax Notable Items*

     7       —         —         7       NM       7       NM  
  

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Underlying net income available to common stockholders*

   $ 443     $ 425     $ 341     $ 18       4   $ 102       30
  

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Average common shares outstanding

              

Basic (in millions)

     476.0       484.7       500.9       (8.8     (2 )%      (24.9     (5 )% 

Diluted (in millions)

     477.6       486.1       502.2       (8.5     (2     (24.6     (5

Diluted earnings per share

   $ 0.91     $ 0.88     $ 0.68     $ 0.03       3   $ 0.23      
34
 
  

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Underlying diluted earnings per share*

   $ 0.93     $ 0.88     $ 0.68     $ 0.05       6   $ 0.25       37
  

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Key performance metrics*

              

Net interest margin

     3.19     3.18     3.05     1  bps        14 bps    

Effective income tax rate

     23.2       22.6       32.2       58         (902  

Efficiency ratio

     58       58       59       25         (121  

Underlying efficiency ratio*

     58       58       59       (33       (179  

Return on average common equity

     8.8       8.7       6.9       17         195    

Return on average tangible common equity

     13.3       12.9       10.1       36         316    

Underlying return on average tangible common equity*

     13.5       12.9       10.1       57         337    

Return on average total assets

     1.13       1.11       0.92       2         21    

Underlying return on average total tangible assets*

     1.20     1.16     0.96     4  bps        24  bps   
  

 

 

   

 

 

   

 

 

         

Capital adequacy(1,2)

              

Common equity tier 1 capital ratio

     10.8     11.2     11.1        

Total capital ratio

     13.4       13.8       13.8          

Tier 1 leverage ratio

     9.9     10.2     9.9        
  

 

 

   

 

 

   

 

 

         

Asset quality(2)

              

Total nonperforming loans and leases as a % of total loans and leases

     0.73     0.75     0.85     (2 ) bps        (12 ) bps   

Allowance for loan and lease losses as a % of loans and leases

     1.08       1.10       1.11       (2       (3  

Allowance for loan and lease losses as a % of nonperforming loans and leases

     149       148       131       109         NM    

Net charge-offs as a % of average loans and leases

     0.30     0.27     0.24     3  bps        bps   
  

 

 

   

 

 

   

 

 

         

 

1)

Current reporting-period regulatory capital ratios are preliminary.

2)

Capital adequacy and asset-quality ratios calculated on a period-end basis, except net charge-offs.

 

5


Citizens Financial Group, Inc.

 

Discussion of Results:

Third quarter 2018 net income available to common stockholders of $436 million increased $11 million, or 3%, and fully diluted earnings per common share increased $0.03 to $0.91, up 3% compared to second quarter 2018 results, reflecting growth in revenue and expense as well as a reduction in provision expense. Third quarter 2018 results reflect solid revenue growth and higher noninterest expense largely tied to the FAMC acquisition as well as lower provision expense. The FAMC acquisition contributed $2 million of net interest income, $24 million of noninterest income and $25 million of noninterest expense, as well as $790 million of average interest-earning assets and $442 million in average deposits. Additionally, CFG recorded $9 million pre-tax, or $7 million after-tax, of notable items tied to the FAMC integration. Third quarter 2018 EPS reflect an 8.5 million reduction in fully diluted average common shares outstanding compared to second quarter 2018.

Compared with second quarter 2018, third quarter 2018 reported results were highlighted by revenue growth of 4%, with net interest income growth of 2% and net interest margin of 3.19%, given 1% loan growth and one basis point of net interest margin expansion. Results also reflect noninterest income growth of 7% and a 4% increase in noninterest expense, a relatively stable efficiency ratio of 58.2%, and relatively stable operating leverage. Provision for credit losses decreased 8%, given a decrease in reserves tied to improvements in credit quality in retail real estate-secured products. ROTCE improved to 13.3% from 12.9%.*

Compared with third quarter 2017, net income available to common stockholders increased $95 million, or 28%, and fully diluted earnings per share increased $0.23, or 34%. Fully diluted average common shares outstanding were lower by 24.6 million shares given buyback activity. Results were highlighted by revenue growth of 8% with net interest income growth of 8%, given 4% loan growth and 14 basis points of net interest margin to 3.19%. Results also reflect noninterest income growth of 9% and a 6% increase in noninterest expense, 2.2% operating leverage and a 1.2% improvement in the efficiency ratio to 58.2%. Provision for credit losses increased 8%, reflecting higher commercial net charge-offs from third quarter 2017 levels that included higher recoveries in the prior period, and higher retail net charge-offs tied to expected seasoning in unsecured products. ROTCE of 13.3% improved 3.2% from 10.1%.*

 

6


Citizens Financial Group, Inc.

 

Underlying results/FAMC impact                      3Q18 change from  

($s in millions, except per share data)

   3Q18     2Q18     3Q17     2Q18     3Q17  

Net interest income

   $ 1,148     $ 1,121     $ 1,062       2     8

Noninterest income

     416       388       381       7       9  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total revenue

   $ 1,564       1,509       1,443       4     8

FAMC impact

     26       —         —         NM       NM  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Revenue excluding FAMC impact

   $ 1,538       1,509       1,443       2     7
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Noninterest expense

   $ 910     $ 875     $ 858       4     6

Notable items tied to FAMC*

     9       —         —         NM       NM  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Underlying noninterest expense*

     901     $ 875     $ 858       3     5  

Base FAMC impact

     25       —         —         NM       NM  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Underlying noninterest expense excluding FAMC*

   $ 876     $ 875     $ 858       —      2
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Pre-provision profit

   $ 654     $ 634     $ 585       3     12

Underlying pre-provision profit *

     663       634       585       5       13  

Underlying pre-provision profit excluding FAMC*

     662       634       585       4       13  

Provision for credit losses

     78       85       72       (8     8  

Net income available to common stockholders

     436       425       341       3       28  

Underlying net income available to common stockholders*

     443       425       341       4       30  

Key performance metrics*

          
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Diluted EPS

   $ 0.91     $ 0.88     $ 0.68       3     34

Underlying EPS*

   $ 0.93     $ 0.88     $ 0.68       6       37  

Efficiency ratio

     58     58     59     25   bps      (121 ) bps 

Underlying efficiency ratio*

     58       58       59       (33     (179

Underlying efficiency ratio excluding FAMC *

     57     58     59     (100 ) bps      (246 ) bps 

Operating leverage

           (0.4 )%      2.2

Underlying operating leverage*

           0.6       3.3  

Underlying operating leverage excluding FAMC*

           1.8     4.4

On an Underlying basis,* which excludes the impact of notable items, third quarter 2018 net income available to common stockholders of $443 million increased $18 million, or 4%, and fully diluted earnings per common share increased $0.05, or 6%, compared to second quarter 2018.

On an Underlying basis and excluding the impact of the FAMC acquisition,* results were highlighted by 2% revenue growth with a 2% increase in net interest income and two basis points of net interest margin expansion to 3.20%, as well as noninterest income growth of 1%. Results reflect continued strong execution against our efficiency initiatives, with relatively stable noninterest expense, a 1% improvement in the efficiency ratio to 57.0% and operating leverage of 1.8%. ROTCE of 13.4% improved from 12.9%.*

On an Underlying basis,* which excludes the impact of notable items, net income available to common shareholders increased $102 million, or 30%, and fully diluted earnings per common share increased $0.25, or 37%, compared to third quarter 2017. ROTCE improved to 13.5% from 10.1%.

On an Underlying basis and excluding the impact of FAMC,* year-over-year results were highlighted by continued strong top line growth, with revenue growth of 7%, led by net interest income growth of 8% and net interest margin expansion of 15 basis points to 3.20% and noninterest income growth of 3%. Noninterest expense growth of 2% reflects strong expense discipline, as the efficiency ratio improved 246 basis points to 57.0%, with positive operating leverage of 4.4%.

 

7


Citizens Financial Group, Inc.

 

Net interest income                      3Q18 change from  

($s in millions)

   3Q18     2Q18     3Q17     2Q18     3Q17  
                       $     %     $     %  

Interest income:

              

Interest and fees on loans and leases and loans held for sale

   $ 1,303     $ 1,238     $ 1,104     $ 65       5   $ 199       18

Investment securities

     167       165       155       2       1       12       8  

Interest-bearing deposits in banks

     7       8       5       (1     (13     2       40  
  

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Total interest income

   $ 1,477     $ 1,411     $ 1,264     $ 66       5   $ 213       17
  

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Interest expense:

              

Deposits

   $ 214     $ 181     $ 123     $ 33       18   $ 91       74

Federal funds purchased and securities sold under agreements to repurchase

     2       1       1       1       100       1       100

Other short-term borrowed funds

     19       14       7       5       36       12       171  

Long-term borrowed funds

     94       94       71       —         —         23       32  
  

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Total interest expense

   $ 329     $ 290     $ 202     $ 39       13   $ 127       63
  

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Net interest income

   $ 1,148     $ 1,121     $ 1,062     $ 27       2   $ 86       8
  

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Net interest margin

     3.19     3.18     3.05     1  bps        14  bps   
  

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Third quarter 2018 net interest income of $1.1 billion increased $27 million, or 2%, from second quarter 2018, given a 1% increase in average loans and loans held for sale and a one basis point improvement in net interest margin to 3.19%. The improvement in net interest margin reflects higher loan yields tied to higher rates, partially offset by increased deposit and funding costs. Net interest margin, excluding the impact of FAMC,* improved two basis points to 3.20%.

Compared with third quarter 2017, net interest income increased $86 million, or 8%, driven by a 14 basis point improvement in net interest margin and 4% average loan growth. The improvement in net interest margin reflects higher interest-earning asset yields given higher rates and continued mix shift towards higher-yielding assets, partially offset by higher deposit and funding costs. Net interest margin, excluding the impact of FAMC,* improved 15 basis points to 3.20%.

 

Noninterest Income                         3Q18 change from  

($s in millions)

   3Q18      2Q18      3Q17      2Q18     3Q17  
                          $     %     $     %  

Service charges and fees

   $ 131      $ 127      $ 131      $ 4       3   $ —         —  

Card fees

     61        60        58        1       2       3       5  

Capital markets fees

     47        48        53        (1     (2     (6     (11

Trust and investment services fees

     45        43        38        2       5       7       18  

Letter of credit and loan fees

     32        32        30        —         —         2       7  

Foreign exchange and interest rate products

     31        34        24        (3     (9     7       29  

Mortgage banking fees

     49        27        27        22       81       22       81  

Securities gains, net

     3        2        2        1       50       1       50  

Other income(1)

     17        15        18        2       13       (1     (6
  

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Noninterest income

   $ 416      $ 388      $ 381      $ 28       7   $ 35       9

FAMC impact

   $ 24      $ —        $ —        $ 24       NM     $ 24       NM  
  

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Noninterest income excluding FAMC

   $ 392      $ 388      $ 381      $ 4       1   $ 11       3
  

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

 

1)

Other income includes bank owned life insurance and other income.

Noninterest income of $416 million increased $28 million, or 7%, from second quarter 2018, driven by the $24 million impact of the FAMC acquisition in mortgage banking fees. Noninterest income, excluding the impact of FAMC,* of $392 million increased $4 million, or 1%, largely as seasonally higher service charges and fees and growth in trust and investment services fees, given increased sales volumes and growth in managed money balances were partially offset by a $3 million reduction in foreign exchange and interest rate products fees from record second quarter 2018 levels, reflecting a $3 million adjustment tied to a credit-valuation adjustment methodology change.

 

8


Citizens Financial Group, Inc.

 

Compared to third quarter 2017, noninterest income increased $35 million, or 9%, including a $24 million impact of the FAMC acquisition. Noninterest income, excluding the impact of FAMC,* of $392 million increased $11 million, or 3%, driven by growth in trust and investment services fees, reflecting increased sales volumes and growth in managed money balances, foreign exchange and interest rate products and card fees. These results were partially offset by lower capital markets fees, driven by lower loan syndication fees, in-line with overall market activity.

 

Noninterest expense                         3Q18 change from  

($s in millions)

   3Q18      2Q18      3Q17      2Q18     3Q17  
                          $      %     $     %  

Salaries and employee benefits

   $ 474      $ 453      $ 438      $ 21        5   $ 36       8

Outside services

     107        106        99        1        1       8       8  

Occupancy

     81        79        78        2        3       3       4  

Equipment expense

     70        64        65        6        9       5       8  

Amortization of software

     47        46        45        1        2       2       4  

Other operating expense

     131        127        133        4        3       (2     (2
  

 

 

    

 

 

    

 

 

    

 

 

      

 

 

   

Noninterest expense

   $ 910      $ 875      $ 858      $ 35        4   $ 52       6
  

 

 

    

 

 

    

 

 

    

 

 

      

 

 

   

Notable items related to FAMC*

   $ 9      $ —        $ —        $ 9        NM     $ 9       NM  
  

 

 

    

 

 

    

 

 

    

 

 

      

 

 

   

Underlying, as applicable

                  
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

   

 

 

   

 

 

 

Salaries and employee benefits*

   $ 469      $ 453      $ 438      $ 16        4   $ 31       7

Underlying outside services*

     106      $ 106        99        —          —         7       7  

Occupancy

     81      $ 79        78        2        3       3       4  

Equipment expense

     70      $ 64        65        6        9       5       8  

Amortization of software

     47      $ 46        45        1        2       2       4  

Other operating expense*

     128      $ 127        133        1        1       (5     (4
  

 

 

    

 

 

    

 

 

    

 

 

      

 

 

   

Underlying noninterest expense*

   $ 901      $ 875      $ 858      $ 26        3   $ 43       5

FAMC expense impact

     25      $ —        $ —          25        NM     $ 25       NM  
  

 

 

    

 

 

    

 

 

    

 

 

      

 

 

   

Underlying noninterest expense excluding FAMC*

   $ 876      $ 875      $ 858      $ 1        —     $ 18       2
  

 

 

    

 

 

    

 

 

    

 

 

      

 

 

   

Noninterest expense of $910 million increased $35 million, or 4%, from second quarter 2018, including a $25 million impact of the FAMC acquisition, and $9 million of pre-tax notable items tied to integration, largely in salaries and employee benefits. Underlying* noninterest expense, excluding the impact of FAMC, remained relatively stable, reflecting continued focus on expense discipline as stable salaries and employee benefits and a reduction in outside services offset an increase in equipment expense.

Compared with third quarter 2017, noninterest expense increased $52 million, or 6%, driven by the impact of the FAMC acquisition and notable items. Noninterest expense, excluding the impact of FAMC,* increased $18 million, or 2%, reflecting a $15 million increase in salaries and employee benefits tied to higher revenue-based compensation and the impact of our strategic growth initiatives. Results also reflected higher equipment expense, outside services, occupancy and amortization of software tied to investments in our strategic-growth initiatives, partially offset by lower other expense, reflecting lower legal and regulatory costs and insurance costs that more than offset higher advertising costs.

The third quarter 2018 effective tax rate of 23.2% increased modestly from second quarter 2018 and decreased from 32.2% in third quarter 2017, reflecting the impact of December 2017 Tax Legislation.

 

9


Citizens Financial Group, Inc.

 

Consolidated balance sheet review(1)                      3Q18 change from  

($s in millions)

   3Q18     2Q18     3Q17     2Q18     3Q17  
                       $     %     $     %  

Total assets

   $ 158,598     $ 155,431     $ 151,356     $ 3,167       2   $ 7,242       5

Total loans and leases

     114,720       113,407       110,151       1,313       1       4,569       4  

Loans held for sale, at fair value

     1,303       521       500       782       150       803       161  

Deposits

     117,075       117,073       113,235       2       —         3,840       3  

Average interest-earning assets

     142,163       140,525       137,479       1,638       1       4,684       3  

Stockholders’ equity

     20,276       20,467       20,109       (191     (1     167       1  

Stockholders’ common equity

     19,733       19,924       19,862       (191     (1     (129     (1

Tangible common equity

   $ 13,117     $ 13,394     $ 13,512     $ (277     (2 )%    $ (395     (3 )% 

Loan-to-deposit ratio (period-end)(2)

     98.0     96.9     97.3     112   bps        71   bps   

Loans to deposits ratio (avg balances)(2)

     97.4       98.0       96.9       (63 ) bps        45   bps   

Common equity tier 1 capital ratio(3)

     10.8       11.2       11.1          

Total capital ratio(3)

     13.4     13.8     13.8        

 

1)

Represents period end unless otherwise noted.

2)

Excludes loans held for sale.

3)

Current reporting-period regulatory capital ratios are preliminary.

Total assets of $158.6 billion as of September 30, 2018 increased $3.2 billion, or 2%, from June 30, 2018, reflecting a $1.3 billion, or 1%, increase in loans and leases and a $1.7 billion increase tied to the FAMC acquisition, largely $828 million in loans held for sale and the $612 million mortgage servicing rights portfolio in non-interest earning assets. Compared to September 30, 2017, total assets increased $7.2 billion, or 5%, including the increase tied to the FAMC acquisition. Results also include a $4.6 billion, or 4%, increase in loans and leases, a $1.3 billion, or 5%, increase in investments and interest-bearing deposits as well as a $502 million increase in non-interest-earning assets, partially offset by a decrease in other loans held for sale.

 

Interest-earning assets                         3Q18 change from  

($s in millions)

   3Q18      2Q18      3Q17      2Q18     3Q17  
Period-end interest-earning assets                         $     %     $     %  

Investments and interest-bearing deposits

   $ 28,642      $ 28,495      $ 27,368      $ 147       1   $ 1,274       5

Commercial loans and leases

     55,405        54,888        52,381        517       1       3,024       6  

Retail loans

     59,315        58,519        57,770        796       1       1,545       3  

Total loans and leases

     114,720        113,407        110,151        1,313       1       4,569       4  

Loans held for sale, at fair value

     1,303        521        500        782       150       803       161  

Other loans held for sale

     27        189        724        (162     (86     (697     (96

Total loans and leases and loans held for sale

     116,050        114,117        111,375        1,933       2       4,675       4  
  

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Total period-end interest-earning assets

   $ 144,692      $ 142,612      $ 138,743      $ 2,080       1   $ 5,949       4
  

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Average interest-earning assets

                 

Investments and interest-bearing deposits

   $ 26,835      $ 27,004      $ 27,258      $ (169     (1 )%    $ (423     (2 )% 

Commercial loans and leases

     55,276        54,543        52,151        733       1       3,125       6  

Retail loans

     58,695        58,313        57,333        382       1       1,362       2  

Total loans and leases

     113,971        112,856        109,484        1,115       1       4,487       4  

Loans held for sale, at fair value

     1,228        470        503        758       161       725       144  

Other loans held for sale

     129        195        234        (66     (34     (105     (45

Total loans and leases and loans held for sale

     115,328        113,521        110,221        1,807       2       5,107       5  
  

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Total average interest-earning assets

   $ 142,163      $ 140,525      $ 137,479      $ 1,638       1   $ 4,684       3
  

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Period-end investments and interest-bearing deposits of $28.6 billion as of September 30, 2018 increased 1% from June 30, 2018. Compared with September 30, 2017, period-end investments and interest-bearing deposits increased$1.3 billion, or 5%, driven by an increase in cash positions. As of September 30, 2018, the average effective duration of the securities portfolio increased to 4.7 years compared to 4.5 years as of June 30, 2018, given higher long-term rates that drove an expected decrease in securities pre-payment speeds. As of September 30, 2017, the securities portfolio average effective duration was 3.8 years.

 

10


Citizens Financial Group, Inc.

 

Period-end loans and leases and loans held for sale of $116.1 billion as of September 30, 2018 increased $1.9 billion, or 2%, from $114.1 billion as of June 30, 2018, including an $828 million increase in loans held for sale tied to the FAMC acquisition. Results also reflect a $796 million increase in retail loans and a $517 million increase in commercial loans. Excluding the impact of FAMC,* period-end loans and leases and loans held for sale increased 1% from June 30, 2018.

Compared to September 30, 2017, period-end loans and leases and loans held for sale increased $4.7 billion, or 4%, including the impact of the FAMC acquisition. Results also reflect a $3.0 billion increase in commercial loans and leases as well as a $1.5 billion increase in retail loans. Excluding the impact of FAMC,* period-end loans and leases and loans held for sale increased 3% from September 30, 2017.

Average interest-earning assets of $142.2 billion increased $1.6 billion, or 1%, compared to second quarter 2018, and included a $790 million impact from the August 1, 2018 FAMC acquisition. Results reflect a $1.1 billion increase in loans and leases and a $692 million increase in loans held for sale, driven by the $724 million average impact of the FAMC acquisition. Commercial loan growth largely reflects strength in commercial real estate and selective commercial categories. Retail loan growth was driven by strength in residential mortgage, unsecured and education, partially offset by the planned reduction in auto, as well as lower home equity balances. Excluding the impact of FAMC,* average loan growth was 1%.

Compared to third quarter 2017, average interest-earning assets increased $4.7 billion, or 3%, driven by a $4.5 billion increase in loans and leases and a $620 million increase in loans held for sale, driven by the impact of the FAMC acquisition. These results were partially offset by a $423 million decrease in the investment securities portfolio and interest-bearing deposits, largely reflecting the impact of rising rates on securities valuations and lower cash balances. Average loans increased $4.5 billion, driven by a $3.1 billion increase in commercial loans with strength in Commercial Real Estate and in mid-corporate and middle market given geographic and industry expansion strategies, partially offset by the continued planned reduction in leasing. Results also reflected a $1.4 billion increase in retail loans, driven by strength in residential mortgage, education, unsecured and merchant-finance products, partially offset by a planned reduction in auto and lower home equity balances. Excluding the impact of FAMC,* average loan growth was 4%.

 

Deposits                         3Q18 change from  

($s in millions)

   3Q18      2Q18      3Q17      2Q18     3Q17  
Period-end deposits                         $     %     $     %  

Demand deposits

   $ 29,785      $ 29,439      $ 28,643      $ 346       1   $ 1,142       4

Checking with interest

     22,323        22,775        21,756        (452     (2     567       3  

Savings

     10,523        9,902        9,470        621       6       1,053       11  

Money market accounts

     35,613        36,139        37,070        (526     (1     (1,457     (4

Term deposits

     18,831        18,818        16,296        13       —         2,535       16  
  

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Total period-end deposits

   $ 117,075      $ 117,073      $ 113,235      $ 2       —     $ 3,840       3
  

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Average deposits

                 

Demand deposits

   $ 29,703      $ 28,834      $ 28,041      $ 869       3   $ 1,662       6

Checking with interest

     21,780        22,185        21,909        (405     (2     (129     (1

Savings

     10,198        9,889        9,491        309       3       707       7  

Money market accounts

     36,593        36,396        37,535        197       1       (942     (3

Term deposits

     18,764        17,838        15,971        926       5       2,793       17  
  

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Total average deposits

   $ 117,038      $ 115,142      $ 112,947      $ 1,896       2   $ 4,091       4
  

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

 

11


Citizens Financial Group, Inc.

 

Total period-end deposits of $117.1 billion as of September 30, 2018 were stable with June 30, 2018, as growth in savings and demand deposits was partially offset by reductions in money market accounts and checking with interest. Compared to September 30, 2017, period-end deposits increased $3.8 billion, or 3%, reflecting growth in term deposits, demand deposits, savings and checking with interest, partially offset by lower money market accounts. The increase in demand deposits includes $624 million tied to the FAMC acquisition. Excluding the impact of FAMC,* sequential period-end deposit growth was relatively stable and year-over-year growth was 3%.

Third quarter 2018 average deposits of $117.0 billion increased $1.9 billion, or 2%, from second quarter 2018, reflecting growth in term deposits, demand deposits, savings and money market accounts, partially offset by lower checking with interest. Compared to third quarter 2017, average deposits increased $4.1 billion, or 4%, reflecting growth in term deposits, demand deposits and savings, partially offset by lower money market accounts and checking with interest. The increase in demand deposits includes $442 million tied to the FAMC acquisition. Excluding the impact of FAMC,* sequential average deposit growth was 1% and year-over-year growth was 3%.

 

Borrowed funds                         3Q18 change from  

($s in millions)

   3Q18      2Q18      3Q17      2Q18     3Q17  
Period-end borrowed funds                         $     %     $     %  

Federal funds purchased and securities sold under agreements to repurchase

   $ 374      $ 326      $ 453      $ 48       15   $ (79     (17 )% 

Other short-term borrowed funds

     2,006        1,499        1,505        507       34       501       33  

Long-term Borrowed funds

                 

FHLB advances

     8,012        6,010        5,361        2,002       33       2,651       49  

Senior debt

     5,977        5,981        6,045        (5     NM       (68     NM  

Subordinated debt and other debt

     1,650        1,650        1,994        —         NM       (344     NM  
  

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Total borrowed funds

   $ 18,019      $ 15,466      $ 15,358      $ 2,553       17   $ 2,661       17
  

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Average borrowed funds

   $ 15,675      $ 15,575      $ 14,567      $ 100       1   $ 1,108       8
  

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Total period-end borrowed funds of $18.0 billion as of September 30, 2018 increased $2.6 billion, or 17%, compared to June 30, 2018, primarily reflecting a $500 million increase in short-term Federal Home Loan Bank “FHLB” borrowings, and a $2.0 billion increase in long-term FHLB borrowings.

Compared to September 30, 2017, total period-end borrowed funds increased $2.7 billion, or 17%, primarily reflecting a $2.7 billion increase in long-term FHLB borrowings and a $501 million increase in other short-term borrowed funds, partially offset by a $344 million decrease in subordinated debt and other debt.

 

Capital                      3Q18 change from  

($s and shares in millions except per share data)

   3Q18     2Q18     3Q17     2Q18     3Q17  
Period-end capital                      $     %     $     %  

Stockholders’ equity

   $ 20,276     $ 20,467     $ 20,109     $ (191     (1 )%    $ 167       1

Stockholders’ common equity

     19,733       19,924       19,862       (191     (1     (129     (1

Tangible common equity

     13,117       13,394       13,512       (277     (2     (395     (3

Tangible book value per common share

   $ 27.66     $ 27.67     $ 27.05     $ (0.01     —       $ 0.61       2  

Common shares - at end of period

     474.1       484.1       499.5       (9.9     (2     (25.4     (5

Common shares - average (diluted)

     477.6       486.1       502.2       (8.5     (2 )%      (24.6     (5 )% 

Common equity tier 1 capital ratio(1)

     10.8     11.2     11.1        

Total capital ratio(1)

     13.4       13.8       13.8          

Tier 1 leverage ratio(1)

     9.9     10.2     9.9        

 

1)

Current reporting-period regulatory capital ratios are preliminary.

 

12


Citizens Financial Group, Inc.

 

As of September 30, 2018, our Basel III capital ratios remained well in excess of applicable regulatory requirements with a CET1 ratio of 10.8% compared to 11.2% as of June 30, 2018 and 11.1% as of September 30, 2017, and a total capital ratio of 13.4% versus total capital ratios of 13.8% as of June 30, 2018 and 13.8% as of September 30, 2017. Our capital ratios continue to reflect progress towards our objective of aligning our capital profile with that of peer regional banks, while maintaining a strong capital base to continue to drive future performance.

As part of CFG’s 2018 Capital Plan (the “Plan”), during third quarter 2018, the company increased its dividend by 23% and repurchased $400 million of common shares at a weighted-average price of $39.83. Total capital returned to stockholders was $529 million. The Plan also anticipates the potential to raise the quarterly common dividend per share an additional 19% to $0.32 per share beginning in first quarter 2019. Future capital actions are subject to consideration and approval by CFG’s Board of Directors.

 

Credit quality review                      3Q18 change from  

($s in millions)

   3Q18     2Q18     3Q17     2Q18     3Q17  
                       $     %     $     %  

Nonperforming loans and leases

   $ 832     $ 845     $ 932     $ (13     (2 )%    $ (100     (11 )% 

Net charge-offs

     86       76       65       10       13       21       32  

Provision for credit losses

     78       85       72       (7     (8     6       8  

Allowance for loan and lease losses

   $ 1,242     $ 1,253     $ 1,224     $ (11     (1 )%    $ 18       1

Total nonperforming loans and leases as a % of total loans and leases

     0.73     0.75     0.85     (2 ) bps        (12 ) bps   

Net charge-offs as % of total loans and leases

     0.30       0.27       0.24       3   bps        6   bps   

Allowance for loan and lease losses as a % of total loans and leases

     1.08     1.10     1.11     (2 ) bps        (3 ) bps   

Allowance for loan and lease losses as a % of nonperforming loans and leases

     149.3     148.2     131.4     109   bps        NM    

Overall credit quality remains strong, reflecting the benefit of continued growth in lower-risk retail loan portfolios and a relatively stable risk profile in commercial. As of September 30, 2018, nonperforming loans and leases (“NPLs”) of $832 million decreased $13 million, or 2%, from June 30, 2018, reflecting a reduction in commercial NPLs, primarily driven by a reduction in non-performing commodities-related credits and a modest increase in retail reflecting the impact of the FAMC acquisition and a seasonal increase in auto. Compared to September 30, 2017, NPLs decreased $100 million, or 11%, reflecting a $67 million decrease in commercial, driven by a reduction in non-performing commodities-related credits, and a $33 million decrease in retail tied to improvement in real estate secured portfolios, partially offset by the impact of FAMC. The non-performing loans and leases to total loans and leases ratio of 0.73% as of September 30, 2018 improved from 0.75% as of June 30, 2018 and improved from 0.85% as of September 30, 2017.

Third quarter 2018 net charge-offs of $86 million increased $10 million, or 13%, from second quarter 2018, largely reflecting a $6 million increase in retail, driven by seasonally higher auto charge-offs and expected seasoning in growth categories, partially offset by seasonally lower education losses, and a $4 million increase in commercial. Compared to third quarter 2017, net charge-offs increased $21 million, or 32%, reflecting a $16 million increase in commercial, driven by lower recoveries, and a $5 million increase in retail, driven by expected seasoning in growth portfolios.

The third quarter 2018 allowance for loan and lease losses of $1.2 billion decreased $11 million compared to second quarter 2018 and increased $18 million compared to third quarter 2017.

 

13


Citizens Financial Group, Inc.

 

The allowance for loan and lease losses to total loans and leases ratio of 1.08% as of September 30, 2018 remained relatively stable with June 30, 2018 and September 30, 2017 levels. The allowance for loan and lease losses to non-performing loans and leases ratio of 149% as of September 30, 2018 improved from 148% as of June 30, 2018 and 131% as of September 30, 2017.

Corresponding Financial Tables and Information

Investors are encouraged to review the foregoing summary and discussion of Citizens’ earnings and financial condition in conjunction with the detailed financial tables and other information available on the Investor Relations portion of the company’s website at www.citizensbank.com/about-us.

Media:      Peter Lucht - 781.655.2289

Investors: Ellen A. Taylor - 203.900.6854

Conference Call

CFG management will host a live conference call today with details as follows:

Time:        9:00 am ET

Dial-in:    (800) 230-1074, conference ID 443613

Webcast/Presentation: The live webcast will be available at http://investor.citizensbank.com under Events & Presentations.

Replay Information: A replay of the conference call will be available beginning at 11:00 am ET on October 19, 2018 through November 19, 2018. Please dial (800) 475-6701 and enter access code 443613. The webcast replay will be available at http://investor.citizensbank.com under Events & Presentations.

About Citizens Financial Group, Inc.

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $158.6 billion in assets as of September 30, 2018. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a 24/7 customer contact center and the convenience of approximately 2,900 ATMs and approximately 1,150 branches in 11 states in the New England, Mid-Atlantic and Midwest regions. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, Citizens offers corporate, institutional and not-for-profit clients a full range of wholesale banking products and services, including lending and deposits, capital markets, treasury services, foreign exchange and interest rate products and asset finance. More information is available at www.citizensbank.com or visit us on Twitter, LinkedIn or Facebook.

 

14


Citizens Financial Group, Inc.

 

Key Performance Metrics and Non-GAAP Financial Measures and Reconciliations

(in millions, except share, per-share and ratio data)

Key Performance Metrics:

Our Management uses certain key performance metrics (KPMs) to gauge our progress against strategic and operational goals, as well as to compare our performance against peers. The KPMs are referred to in our Registration Statements on Form S-1 and our external financial reports filed with the Securities and Exchange Commission. The KPMs include:

 

   

Return on average tangible common equity (ROTCE);

 

   

Return on average total tangible assets (ROTA);

 

   

Efficiency ratio;

 

   

Operating leverage; and

 

   

Common equity tier 1 capital ratio.

Established targets for the KPMs are based on Management-reporting results and are referred to by the Company as “Underlying” results. We believe that “Underlying” results, which exclude notable items, as applicable, provide the best representation of our underlying financial progress toward the KPMs as they exclude items that our Management does not consider indicative of our on-going financial performance. We have consistently shown these metrics on this basis to investors since our initial public offering in September of 2014. KPMs that reflect “Underlying” results are considered non-GAAP financial measures.

Non-GAAP Financial Measures:

This document contains non-GAAP financial measures denoted as “Underlying” results. “Underlying” results for any given reporting period exclude certain items that may occur in that period which Management does not consider indicative of the Company’s on-going financial performance. We believe these non-GAAP financial measures provide useful information to investors because they are used by our Management to evaluate our operating performance and make day-to-day operating decisions. In addition, we believe our “Underlying” results in any given reporting period reflect our on-going financial performance in that period and, accordingly, are useful to consider in addition to our GAAP financial results. We further believe the presentation of “Underlying” results increases comparability of period-to-period results. The following tables present reconciliations of our non-GAAP measures to the most directly comparable GAAP financial measures.

Other companies may use similarly titled non-GAAP financial measures that are calculated differently from the way we calculate such measures. Accordingly, our non-GAAP financial measures may not be comparable to similar measures used by such companies. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP.

 

15


Citizens Financial Group, Inc.

 

Key performance metrics, non-GAAP financial measures and reconciliations

(in millions, except share, per-share and ratio data)

 

            QUARTERLY TRENDS  
                                             3Q18 Change  
            3Q18     2Q18      1Q18      4Q17     3Q17      2Q18     3Q17  
                                             $     %     $     %  

Noninterest income, Underlying:

                        

Noninterest income (GAAP)

      $ 416     $ 388      $ 371      $ 404     $ 381      $ 28       7   $ 35       9

Less: Notable items

        —         —          —          17       —          —         —         —         —    
     

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

     

 

 

   

Noninterest income, Underlying (non-GAAP)

      $ 416     $ 388      $ 371      $ 387     $ 381      $ 28       7   $ 35       9
     

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

     

 

 

   

Total revenue, Underlying:

                        

Total revenue (GAAP)

     A      $ 1,564     $ 1,509      $ 1,462      $ 1,484     $ 1,443      $ 55       4   $ 121       8

Less: Notable items

        —         —          —          17       —          —         —         —         —    
     

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

     

 

 

   

Total revenue, Underlying (non-GAAP)

     B      $ 1,564     $ 1,509      $ 1,462      $ 1,467     $ 1,443      $ 55       4   $ 121       8
     

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

     

 

 

   

Noninterest expense, Underlying:

                        

Noninterest expense (GAAP)

     C      $ 910     $ 875      $ 883      $ 898     $ 858      $ 35       4   $ 52       6

Less: Notable items

        9       —          —          40       —          9       100       9       100  
     

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

     

 

 

   

Noninterest expense, Underlying (non-GAAP)

     D      $ 901     $ 875      $ 883      $ 858     $ 858      $ 26       3   $ 43       5
     

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

     

 

 

   

Pre-provision profit:

                        

Total revenue (GAAP)

     A      $ 1,564     $ 1,509      $ 1,462      $ 1,484     $ 1,443      $ 55       4   $ 121       8

Less: Noninterest expense (GAAP)

     C        910       875        883        898       858        35       4       52       6  
     

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

     

 

 

   

Pre-provision profit (GAAP)

      $ 654     $ 634      $ 579      $ 586     $ 585      $ 20       3   $ 69       12
     

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

     

 

 

   

Pre-provision profit, Underlying:

                        

Total revenue, Underlying (non-GAAP)

     B      $ 1,564     $ 1,509      $ 1,462      $ 1,467     $ 1,443      $ 55       4   $ 121       8

Less: Noninterest expense, Underlying (non-GAAP)

     D        901       875        883        858       858        26       3       43       5  
     

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

     

 

 

   

Pre-provision profit, Underlying (non-GAAP)

      $ 663     $ 634      $ 579      $ 609     $ 585      $ 29       5   $ 78       13
     

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

     

 

 

   

Total credit-related costs, Underlying:

                        

Provision for credit losses (GAAP)

      $ 78     $ 85      $ 78      $ 83     $ 72      ($ 7     (8 %)    $ 6       8

Add: Notable items

        —         —          —          —         —          —         —         —         —    
     

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

     

 

 

   

Total credit-related costs, Underlying (non-GAAP)

      $ 78     $ 85      $ 78      $ 83     $ 72      ($ 7     (8 %)    $ 6       8
     

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

     

 

 

   

Income before income tax expense, Underlying:

                        

Income before income tax expense (GAAP)

     E      $ 576     $ 549      $ 501      $ 503     $ 513      $ 27       5   $ 63       12

Less: Income before income tax expense (benefit) related to notable items

        (9     —          —          (23     —          (9     (100     (9     (100
     

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

     

 

 

   

Income before income tax expense, Underlying (non-GAAP)

     F      $ 585     $ 549      $ 501      $ 526     $ 513      $ 36       7   $ 72       14
     

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

     

 

 

   
                        

Income tax expense, Underlying:

                        

Income tax expense (benefit) (GAAP)

     G      $ 133     $ 124      $ 113      ($ 163   $ 165      $ 9       7   ($ 32     (19 %) 

Less: Income tax expense (benefit) related to notable items

        (2     —          —          (340     —          (2     (100     (2     (100
     

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

     

 

 

   

Income tax expense, Underlying (non-GAAP)

     H      $ 135     $ 124      $ 113      $ 177     $ 165      $ 11       9   ($ 30     (18 %) 
     

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

     

 

 

   

Net income, Underlying:

                        

Net income (GAAP)

     I      $ 443     $ 425      $ 388      $ 666     $ 348      $ 18       4   $ 95       27

Add: Notable items, net of income tax expense (benefit)

        7       —          —          (317     —          7       100       7       100  
     

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

     

 

 

   

Net income, Underlying (non-GAAP)

     J      $ 450     $ 425      $ 388      $ 349     $ 348      $ 25       6   $ 102       29
     

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

     

 

 

   

Net income available to common stockholders, Underlying:

                        

Net income available to common stockholders (GAAP)

     K     

$

436

 

  $ 425      $ 381      $ 666     $ 341      $ 11       3   $ 95       28

Add: Notable items, net of income tax expense (benefit)

        7       —          —          (317     —          7       100       7       100  
     

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

     

 

 

   

Net income available to common stockholders, Underlying (non-GAAP)

     L      $ 443     $ 425      $ 381      $ 349     $ 341      $ 18       4   $ 102       30
     

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

     

 

 

   

 

16


Citizens Financial Group, Inc.

 

Key performance metrics, non-GAAP financial measures and reconciliations (continued)

(in millions, except share, per-share and ratio data)

 

          QUARTERLY TRENDS  
                                        3Q18 Change  
          3Q18     2Q18     1Q18     4Q17     3Q17     2Q18     3Q17  
                                        $/bps     %     $/bps     %  

Operating leverage:

                   

Total revenue (GAAP)

    A     $ 1,564     $ 1,509     $ 1,462     $ 1,484     $ 1,443     $ 55       3.65   $ 121       8.44

Less: Noninterest expense (GAAP)

    C       910       875       883       898       858       35       4.09       52       6.23  
               

 

 

     

 

 

 

Operating leverage

                  (0.44 %)        2.21
               

 

 

     

 

 

 

Operating leverage, Underlying:

                   

Total revenue, Underlying (non-GAAP)

    B     $ 1,564     $ 1,509     $ 1,462     $ 1,467     $ 1,443     $ 55       3.67   $ 121       8.46

Less: Noninterest expense, Underlying (non-GAAP)

    D       901       875       883       858       858       26       3.08       43       5.20  
               

 

 

     

 

 

 

Operating leverage, Underlying (non-GAAP)

                  0.59       3.26
               

 

 

     

 

 

 

Efficiency ratio and efficiency ratio, Underlying:

                   

Efficiency ratio

    C/A       58.20     57.95     60.43     60.52     59.41     25  bps        (121 ) bps   

Efficiency ratio, Underlying (non-GAAP)

    D/B       57.62       57.95       60.43       58.50       59.41       (33 ) bps        (179 ) bps   

Effective income tax rate and effective income tax rate, Underlying:

                   

Effective income tax rate

    G/E       23.16     22.58     22.52     (32.40 %)      32.18     58  bps        (902 ) bps   

Effective income tax rate, Underlying (non-GAAP)

    H/F       23.20       22.58       22.52       33.68       32.18       62  bps        (898 ) bps   

Return on average common equity and return on average common equity, Underlying:

                   

Average common equity (GAAP)

    M     $ 19,599     $ 19,732     $ 19,732     $ 19,624     $ 19,728     ($ 133     (1 %)    ($ 129     (1 %) 

Return on average common equity

    K/M       8.82     8.65     7.83     13.46     6.87     17  bps        195  bps   

Return on average common equity, Underlying (non-GAAP)

    L/M       8.96       8.65       7.83       7.05       6.87       31  bps        209  bps   

Return on average tangible common equity and return on average tangible common equity, Underlying:

                   

Average common equity (GAAP)

    M     $ 19,599     $ 19,732     $ 19,732     $ 19,624     $ 19,728     ($ 133     (1 %)    ($ 129     (1 %) 

Less: Average goodwill (GAAP)

      6,926       6,887       6,887       6,887       6,887       39       1       39       1  

Less: Average other intangibles (GAAP)

      22       2       2       2       2       20       NM       20       NM  

Add: Average deferred tax liabilities related to goodwill (GAAP)

      360       357       355       531       537       3       1       (177     (33
   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Average tangible common equity

    N     $ 13,011     $ 13,200     $ 13,198     $ 13,266     $ 13,376     ($ 189     (1 %)    ($ 365     (3 %) 
   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Return on average tangible common equity

    K/N       13.29     12.93     11.71     19.92     10.13     36  bps        316  bps   

Return on average tangible common equity, Underlying (non-GAAP)

    L/N       13.50       12.93       11.71       10.43       10.13       57  bps        337  bps   

Return on average total assets and return on average total assets, Underlying:

                   

Average total assets (GAAP)

    O     $ 155,624     $ 153,253     $ 151,523     $ 151,111     $ 150,012     $ 2,371       2   $ 5,612       4

Return on average total assets

    I/O       1.13     1.11     1.04     1.75     0.92     bps        21  bps   

Return on average total assets, Underlying (non-GAAP)

    J/O       1.15       1.11       1.04       0.92       0.92       bps        23  bps   

Return on average total tangible assets and return on average total tangible assets, Underlying:

                   

Average total assets (GAAP)

    O     $ 155,624     $ 153,253     $ 151,523     $ 151,111     $ 150,012     $ 2,371       2   $ 5,612       4

Less: Average goodwill (GAAP)

      6,926       6,887       6,887       6,887       6,887       39       1       39       1  

Less: Average other intangibles (GAAP)

      22       2       2       2       2       20       NM       20       NM  

Add: Average deferred tax liabilities related to goodwill (GAAP)

      360       357       355       531       537       3       1       (177     (33
   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Average tangible assets

    P     $ 149,036     $ 146,721     $ 144,989     $ 144,753     $ 143,660     $ 2,315       2   $ 5,376       4
   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Return on average total tangible assets

    I/P       1.18     1.16     1.08     1.83     0.96     bps        22  bps   

Return on average total tangible assets, Underlying (non-GAAP)

    J/P       1.20       1.16       1.08       0.96       0.96       bps        24  bps   

 

17


Citizens Financial Group, Inc.

 

Key performance metrics, non-GAAP financial measures and reconciliations (continued)

(in millions, except share, per-share and ratio data)

 

         QUARTERLY TRENDS  
                                       3Q18 Change  
         3Q18     2Q18     1Q18     4Q17     3Q17     2Q18     3Q17  
                                       $/bps     %     $/bps     %  

Tangible book value per common share:

                    

Common shares - at period-end (GAAP)

   Q     474,120,616       484,055,194       487,551,444       490,812,912       499,505,285       (9,934,578     (2 %)      (25,384,669     (5 %) 

Common stockholders’ equity (GAAP)

     $ 19,733     $ 19,924     $ 19,812     $ 20,023     $ 19,862     ($ 191     (1   ($ 129     (1 ) 

Less: Goodwill (GAAP)

       6,946       6,887       6,887       6,887       6,887       59       1       59       1  

Less: Other intangible assets (GAAP)

       33       2       2       2       2       31       NM       31       NM  

Add: Deferred tax liabilities related to goodwill (GAAP)

       363       359       357       355       539       4       1       (176     (33
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Tangible common equity

   R   $ 13,117     $ 13,394     $ 13,280     $ 13,489     $ 13,512     ($ 277     (2 %)    ($ 395     (3 %) 
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Tangible book value per common share

   R/Q   $ 27.66     $ 27.67     $ 27.24     $ 27.48     $ 27.05     ($ 0.01     —     $ 0.61       2

Net income per average common share - basic and diluted and net income per average common share - basic and diluted, Underlying:

                    

Average common shares outstanding - basic (GAAP)

   S     475,957,526       484,744,354       487,500,618       492,149,763       500,861,076       (8,786,828     (2 %)      (24,903,550     (5 %) 

Average common shares outstanding - diluted (GAAP)

   T     477,599,917       486,141,695       489,266,826       493,788,007       502,157,384       (8,541,778     (2     (24,557,467     (5

Net income per average common share - basic (GAAP)

   K/S   $ 0.92     $ 0.88     $ 0.78     $ 1.35     $ 0.68     $ 0.04       5     $ 0.24       35  

Net income per average common share - diluted (GAAP)

   K/T     0.91       0.88       0.78       1.35       0.68       0.03       3       0.23       34  

Net income per average common share - basic, Underlying (non-GAAP)

   L/S     0.93       0.88       0.78       0.71       0.68       0.05       6       0.25       37  

Net income per average common share - diluted, Underlying (non-GAAP)

   L/T     0.93       0.88       0.78       0.71       0.68       0.05       6       0.25       37  

Dividend payout ratio and dividend payout ratio, Underlying:

                    

Cash dividends declared and paid per common share

   U   $ 0.27     $ 0.22     $ 0.22     $ 0.18     $ 0.18     $ 0.05       23   $ 0.09       50

Dividend payout ratio

   U/(K/S)     29     25     28     13     26     400  bps        300  bps   

Dividend payout ratio, Underlying (non-GAAP)

   U/(L/S)     29       25       28       25       26       400  bps        300  bps   

Other income, Underlying

                    

Other income (GAAP)

     $ 17     $ 15     $ 17     $ 40     $ 18     $ 2       13   ($ 1     (6 %) 

Less: Notable items

       —         —         —         17       —         —         —         —         —    
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Other income, Underlying (non-GAAP)

     $ 17     $ 15     $ 17     $ 23     $ 18     $ 2       13   ($ 1     (6 %) 
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Salaries and employee benefits, Underlying1:

                    

Salaries and employee benefits (GAAP)

     $ 474     $ 453     $ 470     $ 450     $ 438     $ 21       5   $ 36       8

Less: Notable items

       5       —         —         17       —         5       100       5       100  
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Salaries and employee benefits, Underlying (non-GAAP)1

     $ 469     $ 453     $ 470     $ 433     $ 438     $ 16       4   $ 31       7
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Outside services, Underlying:

                    

Outside services (GAAP)

     $ 107     $ 106     $ 99     $ 118     $ 99     $ 1       1   $ 8       8

Less: Notable items

       1       —         —         12       —         1       100       1       100  
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Outside services, Underlying (non-GAAP)

     $ 106     $ 106     $ 99     $ 106     $ 99     $ —         —     $ 7       7
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Other operating expense, Underlying1:

                    

Other operating expense (GAAP)1

     $ 131     $ 127     $ 120     $ 137     $ 133     $ 4       3   ($ 2     (2 %) 

Less: Notable items

       3       —         —         11       —         3       100       3       100  
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Other operating expense, Underlying (non-GAAP)1

     $ 128     $ 127     $ 120     $ 126     $ 133     $ 1       1   ($ 5     (4 %) 
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

1 

As of January 1, 2018, we retrospectively adopted ASU 2017-07, Compensation – Retirement Benefits (Topic 715): Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit Cost, which requires the service cost component of net periodic pension and postretirement benefit cost to be reported separately in the Consolidated Statements of Operations from the other components. Prior periods have been adjusted to conform with the current period presentation.

 

18


Citizens Financial Group, Inc.

 

Key performance metrics, non-GAAP financial measures and reconciliations – Underlying excluding FAMC

 

(in millions, except share, per-share and ratio data)

 

            QUARTERLY TRENDS  
                                          3Q18 Change  
            3Q18     2Q18     1Q18     4Q17     3Q17     2Q18     3Q17  
                                          $     %     $     %  

Net interest income, Underlying excluding FAMC:

                     

Net interest income (GAAP)

      $ 1,148     $ 1,121     $ 1,091     $ 1,080     $ 1,062     $ 27       2   $ 86       8

Less: FAMC Impact

        2       —         —         —         —         2       100       2       100  
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Net interest income, Underlying excluding FAMC (non-GAAP)

      $ 1,146     $ 1,121     $ 1,091     $ 1,080     $ 1,062     $ 25       2   $ 84       8
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Net interest margin, Underlying excluding FAMC:

                     

Net interest margin (GAAP)

        3.19     3.18     3.16     3.08     3.05     1   bps        14   bps   

Less: FAMC impact

        (0.01     —         —         —         —         (1 ) bps        (1 ) bps   
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

         

Net interest margin, Underlying excluding FAMC (non-GAAP)

        3.20     3.18     3.16     3.08     3.05     2   bps        15   bps   
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

         

Noninterest income, Underlying excluding FAMC:

                     

Noninterest income (GAAP)

      $ 416     $ 388     $ 371     $ 404     $ 381     $ 28       7   $ 35       9

Less: Notable items

        —         —         —         17       —         —         —         —         —    

Less: FAMC impact

        24       —         —         —         —         24       100       24       100  
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Noninterest income, Underlying excluding FAMC (non-GAAP)

      $ 392     $ 388     $ 371     $ 387     $ 381     $ 4       1   $ 11       3
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Total revenue, Underlying excluding FAMC:

                     

Total revenue (GAAP)

     A      $ 1,564     $ 1,509     $ 1,462     $ 1,484     $ 1,443     $ 55       4   $ 121       8

Less: Notable items

        —         —         —         17       —         —         —         —         —    

Less: FAMC impact

        26       —         —         —         —         26       100       26       100  
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Total revenue, Underlying excluding FAMC (non-GAAP)

     B      $ 1,538     $ 1,509     $ 1,462     $ 1,467     $ 1,443     $ 29       2   $ 95       7
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Noninterest expense, Underlying excluding FAMC:

                     

Noninterest expense (GAAP)

     C      $ 910     $ 875     $ 883     $ 898     $ 858     $ 35       4   $ 52       6

Less: Notable items

        9       —         —         40       —         9       100       9       100  

Less: FAMC impact

        25       —         —         —         —         25       100       25       100  
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Noninterest expense, Underlying excluding FAMC (non-GAAP)

     D      $ 876     $ 875     $ 883     $ 858     $ 858     $ 1       —     $ 18       2
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Pre-provision profit:

                     

Total revenue (GAAP)

     A      $ 1,564     $ 1,509     $ 1,462     $ 1,484     $ 1,443     $ 55       4   $ 121       8

Less: Noninterest expense (GAAP)

     C        910       875       883       898       858       35       4       52       6  
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Pre-provision profit (GAAP)

      $ 654     $ 634     $ 579     $ 586     $ 585     $ 20       3   $ 69       12
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Pre-provision profit, Underlying excluding FAMC:

                     

Total revenue, Underlying excluding FAMC (non-GAAP)

     B      $ 1,538     $ 1,509     $ 1,462     $ 1,467     $ 1,443     $ 29       2   $ 95       7

Less: Noninterest expense, Underlying excluding FAMC (non-GAAP)

     D        876       875       883       858       858       1       —         18       2  
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Pre-provision profit, Underlying excluding FAMC (non-GAAP)

      $ 662     $ 634     $ 579     $ 609     $ 585     $ 28       4   $ 77       13
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Income before income tax expense, Underlying excluding FAMC:

                     

Income before income tax expense (GAAP)

      $ 576     $ 549     $ 501     $ 503     $ 513     $ 27       5   $ 63       12

Less: Income before income tax expense (benefit) related to notable items

        (9     —         —         (23     —         (9     (100     (9     (100

Less: Income before income tax expense (benefit) related to FAMC impact

        1       —         —         —         —         1       100       1       100  
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Income before income tax expense, Underlying excluding FAMC (non-GAAP)

      $ 584     $ 549     $ 501     $ 526     $ 513     $ 35       6   $ 71       14
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Income tax expense, Underlying excluding FAMC:

                     

Income tax expense (benefit) (GAAP)

      $ 133     $ 124     $ 113     ($ 163   $ 165     $ 9       7   ($ 32     (19 %) 

Less: Income tax expense (benefit) related to notable items

        (2     —         —         (340     —         (2     (100     (2     (100

Less: Income tax expense (benefit) related to FAMC

        —         —         —         —         —         —         —         —         —    
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Income tax expense, Underlying excluding FAMC (non-GAAP)

      $ 135     $ 124     $ 113     $ 177     $ 165     $ 11       9   $ (30     (18 %) 
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Net income, Underlying excluding FAMC:

                     

Net income (GAAP)

      $ 443     $ 425     $ 388     $ 666     $ 348     $ 18       4   $ 95       27

Add: Notable items, net of income tax expense (benefit)

        7       —         —         (317     —         7       100       7       100  

Add: FAMC impact, net of income tax expense (benefit)

        (1     —         —         —         —         (1     (100     (1     (100
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Net income, Underlying excluding FAMC (non-GAAP)

      $ 449     $ 425     $ 388     $ 349     $ 348     $ 24       6   $ 101       29
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

 

19


Citizens Financial Group, Inc.

 

Key performance metrics, non-GAAP financial measures and reconciliations – Underlying excluding FAMC (continued)

 

(in millions, except share, per-share and ratio data)

 

          QUARTERLY TRENDS  
                                        3Q18 Change  
          3Q18     2Q18     1Q18     4Q17     3Q17     2Q18     3Q17  
                                        $     %     $     %  

Net income available to common stockholders, Underlying excluding FAMC:

                     

Net income available to common stockholders (GAAP)

   E    $ 436     $ 425     $ 381     $ 666     $ 341     $ 11       3   $ 95       28

Add: Notable items, net of income tax expense (benefit)

        7       —         —         (317     —         7       100       7       100  

Add: FAMC impact, net of income tax expense (benefit)

        (1     —         —         —         —         (1     (100     (1     (100
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Net income available to common stockholders, Underlying excluding FAMC (non-GAAP)

   F    $ 442     $ 425     $ 381     $ 349     $ 341     $ 17       4   $ 101       30
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Operating leverage:

                     

Total revenue (GAAP)

   A    $ 1,564     $ 1,509     $ 1,462     $ 1,484     $ 1,443     $ 55       3.65   $ 121       8.44

Less: Noninterest expense (GAAP)

   C      910       875       883       898       858       35       4.09       52       6.23  
                 

 

 

     

 

 

 

Operating leverage

                    (0.44 %)        2.21
                 

 

 

     

 

 

 

Operating leverage, Underlying excluding FAMC:

                     

Total revenue, Underlying excluding FAMC (non-GAAP)

   B    $ 1,538     $ 1,509     $ 1,462     $ 1,467     $ 1,443     $ 29       1.91   $ 95       6.62

Less: Noninterest expense, Underlying excluding FAMC (non-GAAP)

   D      876       875       883       858       858       1       0.14       18       2.20  
                 

 

 

     

 

 

 

Operating leverage, Underlying excluding FAMC (non-GAAP)

                    1.77       4.42
                 

 

 

     

 

 

 

Efficiency ratio and efficiency ratio, Underlying excluding FAMC:

                     

Efficiency ratio

   C/A      58.20     57.95     60.43     60.52     59.41     25  bps        (121 ) bps   

Efficiency ratio, Underlying excluding FAMC (non-GAAP)

   D/B      56.95       57.95       60.43       58.50       59.41       (100 ) bps        (246 ) bps   

Return on average tangible common equity:

                     

Average common equity (GAAP)

      $ 19,599     $ 19,732     $ 19,732     $ 19,624     $ 19,728     ($ 133     (1 %)    ($ 129     (1 %) 

Less: Average goodwill (GAAP)

        6,926       6,887       6,887       6,887       6,887       39       1       39       1  

Less: Average other intangibles (GAAP)

        22       2       2       2       2       20       NM       20       NM  

Add: Average deferred tax liabilities related to goodwill (GAAP)

        360       357       355       531       537       3       1       (177     (33
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Average tangible common equity

   G    $ 13,011     $ 13,200     $ 13,198     $ 13,266     $ 13,376     ($ 189     (1 %)    ($ 365     (3 %) 
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Return on average tangible common equity

   E/G      13.29     12.93     11.71     19.92     10.13     36  bps        316  bps   

Return on average tangible common equity, Underlying excluding FAMC:

                     

Average common equity, Underlying excluding FAMC (non-GAAP)

      $ 19,600     $ 19,732     $ 19,732     $ 19,624     $ 19,728     ($ 132     (1 %)    ($ 128     (1 %) 

Less: Average goodwill, Underlying excluding FAMC (non-GAAP)

        6,887       6,887       6,887       6,887       6,887       —         —         —         —    

Less: Average other intangibles, Underlying excluding FAMC (non-GAAP)

        2       2       2       2       2       —         —         —         —    

Add: Average deferred tax liabilities related to goodwill, Underlying excluding FAMC (non-GAAP)

        360       357       355       531       537       3       1       (177     (33
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Average tangible common equity, Underlying excluding FAMC (non-GAAP)

   H    $ 13,071     $ 13,200     $ 13,198     $ 13,266     $ 13,376     ($ 129     (1 %)    ($ 305     (2 %) 
     

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Return on average tangible common equity, Underlying excluding FAMC (non-GAAP)

   F/H      13.41     12.93     11.71    
10.43
 
    10.13     48  bps        328  bps   

 

20


Citizens Financial Group, Inc.

 

Key performance metrics, non-GAAP financial measures and reconciliations – Underlying excluding FAMC (continued)

(in millions, except share, per-share and ratio data)

 

     QUARTERLY TRENDS  
                                        3Q18 Change  
     3Q18      2Q18      1Q18      4Q17      3Q17      2Q18     3Q17  
                                        $     %     $     %  

Mortgage banking fees, Underlying excluding FAMC:

                       

Mortgage banking fees (GAAP)

   $ 49      $ 27      $ 25      $ 28      $ 27      $ 22       81   $ 22       81

Less: FAMC impact

     24        —          —          —          —          24       100       24       100  
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Mortgage banking fees, Underlying excluding FAMC (non-GAAP)

   $ 25      $ 27      $ 25      $ 28      $ 27      ($ 2     (7 %)    ($ 2     (7 %) 
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Other income, Underlying excluding FAMC:

                       

Other income (GAAP)

   $ 17      $ 15      $ 17      $ 40      $ 18      $ 2       13   ($ 1     (6 %) 

Less: Notable items

     —          —          —          17        —          —         —         —         —    

Less: FAMC impact

     —          —          —          —          —          —         —         —         —    
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Other income, Underlying excluding FAMC (non-GAAP)

   $ 17      $ 15      $ 17      $ 23      $ 18      $ 2       13   ($ 1     (6 %) 
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Salaries and employee benefits, Underlying excluding FAMC1:

                       

Salaries and employee benefits (GAAP)

   $ 474      $ 453      $ 470      $ 450      $ 438      $ 21       5   $ 36       8

Less: Notable items

     5        —          —          17        —          5       100       5       100  

Less: FAMC impact

     16        —          —          —          —          16       100       16       100  
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Salaries and employee benefits, Underlying excluding FAMC (non-GAAP)1

   $ 453      $ 453      $ 470      $ 433      $ 438      $ —         —     $ 15       3
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Outside services, Underlying excluding FAMC:

                       

Outside services (GAAP)

   $ 107      $ 106      $ 99      $ 118      $ 99      $ 1       1   $ 8       8

Less: Notable items

     1        —          —          12        —          1       100       1       100  

Less: FAMC impact

     5        —          —          —          —          5       100       5       100  
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Outside services, Underlying excluding FAMC (non-GAAP)

   $ 101      $ 106      $ 99      $ 106      $ 99      ($ 5     (5 %)    $ 2       2
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Occupancy, Underlying excluding FAMC:

                       

Occupancy (GAAP)

   $ 81      $ 79      $ 81      $ 80      $ 78      $ 2       3   $ 3       4

Less: Notable items

     —          —          —          —          —          —         —         —         —    

Less: FAMC impact

     1        —          —          —          —          1       100       1       100  
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Occupancy, Underlying excluding FAMC (non-GAAP)

   $ 80      $ 79      $ 81      $ 80      $ 78      $ 1       1   $ 2       3
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Equipment expense, Underlying excluding FAMC:

                       

Equipment expense (GAAP)

   $ 70      $ 64      $ 67      $ 67      $ 65      $ 6       9   $ 5       8

Less: Notable items

            —          —          —          —          —         —         —         —    

Less: FAMC impact

     1        —          —          —          —          1       100       1       100  
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Equipment expense, Underlying excluding FAMC (non-GAAP)

   $ 69      $ 64      $ 67      $ 67      $ 65      $ 5       8   $ 4       6
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Other operating expense, Underlying excluding FAMC1:

                       

Other operating expense (GAAP)1

   $ 131      $ 127      $ 120      $ 137      $ 133      $ 4       3   ($ 2     (2 %) 

Less: Notable items

     3        —          —          11        —          3       100       3       100  

Less: FAMC impact

     2        —          —          —          —          2       100       2       100  
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

Other operating expense, Underlying excluding FAMC (non-GAAP)1

   $ 126      $ 127      $ 120      $ 126      $ 133      ($ 1     (1 %)    ($ 7     (5 %) 
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

   

 

1

As of January 1, 2018, we retrospectively adopted ASU 2017-07, Compensation - Retirement Benefits (Topic 715): improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit Cost, which requires the service cost component of net periodic pension and postretirement benefit cast to be reported separately in the Consolidated Statements of Operations from the other components. Prior periods have been adjusted to conform with the current period presentation.

 

21


Citizens Financial Group, Inc.

 

Key performance metrics, non-GAAP financial measures and reconciliations – Underlying excluding FAMC (continued)

(in millions, except share, per-share and ratio data)

 

     QUARTERLY TRENDS  
                                        3Q18 Change  
     3Q18      2Q18      1Q18      4Q17      3Q17      2Q18     3Q17  
                                        $     %     $      %  

Total assets, Underlying excluding FAMC (period-end):

                        

Total assets (GAAP)

   $ 158,598      $ 155,431      $ 153,453      $ 152,336      $ 151,356      $ 3,167       2   $ 7,242        5

Less: FAMC impact

     1,721        —          —          —          —          1,721       100       1,721        100  
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

    

Total assets, Underlying excluding FAMC (non-GAAP) (period-end)

   $ 156,877      $ 155,431      $ 153,453      $ 152,336      $ 151,356      $ 1,446       1   $ 5,521        4
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

    

Loans and leases and loans held for sale, Underlying excluding FAMC (period-end):

                        

Loans and Leases and loans held for sale (GAAP)

   $ 116,050      $ 114,117      $ 112,225      $ 111,335      $ 111,375      $ 1,933       2   $ 4,675        4

Less: FAMC impact

     932        —          —          —          —          932       100       932        100  
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

    

Total loans and leases and loans held for sale, Underlying excluding FAMC (non-GAAP) (period-end)

   $ 115,118      $ 114,117      $ 112,225      $ 111,335      $ 111,375      $ 1,001       1   $ 3,743        3
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

    

Average loans and leases and loans held for sale, Underlying excluding FAMC:

                        

Average loans and leases and loans held for sale (GAAP)

   $ 115,328      $ 113,521      $ 111,790      $ 111,217      $ 110,221      $ 1,807       2   $ 5,107        5

Less: FAMC impact

     790        —          —          —          —          790       100       790        100  
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

    

Total average loans and leases and loans held for sale, Underlying excluding FAMC (non-GAAP)

   $ 114,538      $ 113,521      $ 111,790      $ 111,217      $ 110,221      $ 1,017       1   $ 4,317        4
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

    

Total average loans and leases, Underlying excluding FAMC:

                        

Total average loans (GAAP)

   $ 113,971      $ 112,856      $ 111,115      $ 110,450      $ 109,484      $ 1,115       1   $ 4,487        4

Less: FAMC impact

     66        —          —          —          —          66       100       66        100  
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

    

Total average loans and leases, Underlying excluding FAMC (non-GAAP)

   $ 113,905      $ 112,856      $ 111,115      $ 110,450      $ 109,484      $ 1,049       1   $ 4,421        4
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

    

Total average interest-earning assets, Underlying excluding FAMC:

                        

Average interest-earning assets (GAAP)

   $ 142,163      $ 140,525      $ 138,671      $ 138,429      $ 137,479      $ 1,638       1   $ 4,684        3

Less: FAMC impact

     790        —          —          —          —          790       100       790        100  
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

    

Total average interest-earning assets, Underlying excluding FAMC (non-GAAP)

   $ 141,373      $ 140,525      $ 138,671      $ 138,429      $ 137,479      $ 848       1   $ 3,894        3
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

    

Total deposits, Underlying excluding FAMC (period-end):

                        

Total deposits (GAAP)

   $ 117,075      $ 117,073      $ 115,730      $ 115,089      $ 113,235      $ 2       —     $ 3,840        3

Less: FAMC impact

     624        —          —          —          —          624       100       624        100  
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

    

Total deposits, Underlying excluding FAMC (non-GAAP) (period-end)

   $ 116,451      $ 117,073      $ 115,730      $ 115,089      $ 113,235      ($ 622     (1 %)    $ 3,216        3
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

    

Total average deposits, Underlying excluding FAMC:

                        

Total average deposits (GAAP)

   $ 117,038      $ 115,142      $ 113,423      $ 113,753      $ 112,947      $ 1,896       2   $ 4,091        4

Less: FAMC impact

     442        —          —          —          —          442       100       442        100  
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

    

Total average deposits, Underlying excluding FAMC (non-GAAP)

   $ 116,596      $ 115,142      $ 113,423      $ 113,753      $ 112,947      $ 1,454       1   $ 3,649        3
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

    

Total average demand deposits, Underlying excluding FAMC:

                        

Total average demand deposits (GAAP)

   $ 29,703      $ 28,834      $ 28,544      $ 28,868      $ 28,041      $ 869       3   $ 1,662        6

Less: FAMC impact

     442        —          —          —          —          442       100       442        100  
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

    

Total average demand deposits, Underlying excluding FAMC (non-GAAP)

   $ 29,261      $ 28,834      $ 28,544      $ 28,868      $ 28,041      $ 427       1   $ 1,220        4
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

     

 

 

    

 

22


Citizens Financial Group, Inc.

 

Forward-Looking Statements

This document contains forward-looking statements within the Private Securities Litigation Reform Act of 1995. Statements regarding potential future share repurchases and future dividends are forward-looking statements. Also, any statement that does not describe historical or current facts is a forward-looking statement. These statements often include the words “believes,” “expects,” “anticipates,” “estimates,” “intends,” “plans,” “goals,” “targets,” “initiatives,” “potentially,” “probably,” “projects,” “outlook” or similar expressions or future conditional verbs such as “may,” “will,” “should,” “would,” and “could.”

Forward-looking statements are based upon the current beliefs and expectations of management, and on information currently available to management. Our statements speak as of the date hereof, and we do not assume any obligation to update these statements or to update the reasons why actual results could differ from those contained in such statements in light of new information or future events. We caution you, therefore, against relying on any of these forward-looking statements. They are neither statements of historical fact nor guarantees or assurances of future performance. While there is no assurance that any list of risks and uncertainties or risk factors is complete, important factors that could cause actual results to differ materially from those in the forward-looking statements include the following, without limitation:

 

   

Negative economic and political conditions that adversely affect the general economy, housing prices, the job market, consumer confidence and spending habits which may affect, among other things, the level of nonperforming assets, charge-offs and provision expense;

 

   

The rate of growth in the economy and employment levels, as well as general business and economic conditions, and changes in the competitive environment;

 

   

Our ability to implement our business strategy, including the cost savings and efficiency components, and achieve our financial performance goals;

 

   

Our ability to meet heightened supervisory requirements and expectations;

 

   

Liabilities and business restrictions resulting from litigation and regulatory investigations;

 

   

Our capital and liquidity requirements (including under regulatory capital standards, such as the U.S. Basel III capital rules) and our ability to generate capital internally or raise capital on favorable terms;

 

   

The effect of changes in interest rates on our net interest income, net interest margin and our mortgage originations, mortgage servicing rights and mortgages held for sale;

 

   

Changes in interest rates and market liquidity, as well as the magnitude of such changes, which may reduce interest margins, impact funding sources and affect the ability to originate and distribute financial products in the primary and secondary markets;

 

23


Citizens Financial Group, Inc.

 

   

The effect of changes in the level of checking or savings account deposits on our funding costs and net interest margin;

 

   

Financial services reform and other current, pending or future legislation or regulation that could have a negative effect on our revenue and businesses, including the Dodd-Frank Act and other legislation and regulation relating to bank products and services;

 

   

A failure in or breach of our operational or security systems or infrastructure, or those of our third party vendors or other service providers, including as a result of cyber-attacks; and

 

   

Management’s ability to identify and manage these and other risks.

In addition to the above factors, we also caution that the amount and timing of any future common stock dividends or share repurchases will depend on our financial condition, earnings, cash needs, regulatory constraints, capital requirements (including requirements of our subsidiaries), and any other factors that our Board of Directors deems relevant in making such a determination. Therefore, there can be no assurance that we will repurchase shares or pay any dividends to holders of our common stock, or as to the amount of any such repurchases or dividends.

More information about factors that could cause actual results to differ materially from those described in the forward-looking statements can be found under “Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2017.

Note: Percentage changes, per share amounts and ratios presented in this document are calculated using whole dollars.

CFG-IR

 

24


EX-99.2

Slide 0

3Q18 Financial Results October 19, 2018 Exhibit 99.2


Slide 1

Forward-looking statements and use of key performance metrics and non-GAAP financial measures This document contains forward-looking statements within the Private Securities Litigation Reform Act of 1995. Statements regarding potential future share repurchases and future dividends are forward-looking statements. Also, any statement that does not describe historical or current facts is a forward-looking statement. These statements often include the words “believes,” “expects,” “anticipates,” “estimates,” “intends,” “plans,” “goals,” “targets,” “initiatives,” “potentially,” “probably,” “projects,” “outlook” or similar expressions or future conditional verbs such as “may,” “will,” “should,” “would,” and “could.” Forward-looking statements are based upon the current beliefs and expectations of management, and on information currently available to management. Our statements speak as of the date hereof, and we do not assume any obligation to update these statements or to update the reasons why actual results could differ from those contained in such statements in light of new information or future events. We caution you, therefore, against relying on any of these forward-looking statements. They are neither statements of historical fact nor guarantees or assurances of future performance. While there is no assurance that any list of risks and uncertainties or risk factors is complete, important factors that could cause actual results to differ materially from those in the forward-looking statements include the following, without limitation: Negative economic and political conditions that adversely affect the general economy, housing prices, the job market, consumer confidence and spending habits which may affect, among other things, the level of nonperforming assets, charge-offs and provision expense; The rate of growth in the economy and employment levels, as well as general business and economic conditions, and changes in the competitive environment; Our ability to implement our business strategy, including the cost savings and efficiency components, and achieve our financial performance goals; Our ability to meet heightened supervisory requirements and expectations; Liabilities and business restrictions resulting from litigation and regulatory investigations; Our capital and liquidity requirements (including under regulatory capital standards, such as the U.S. Basel III capital rules) and our ability to generate capital internally or raise capital on favorable terms; The effect of changes in interest rates on our net interest income, net interest margin and our mortgage originations, mortgage servicing rights and mortgages held for sale; Changes in interest rates and market liquidity, as well as the magnitude of such changes, which may reduce interest margins, impact funding sources and affect the ability to originate and distribute financial products in the primary and secondary markets; The effect of changes in the level of checking or savings account deposits on our funding costs and net interest margin; Financial services reform and other current, pending or future legislation or regulation that could have a negative effect on our revenue and businesses, including the Dodd-Frank Act and other legislation and regulation relating to bank products and services; A failure in or breach of our operational or security systems or infrastructure, or those of our third party vendors or other service providers, including as a result of cyber-attacks; and Management’s ability to identify and manage these and other risks. In addition to the above factors, we also caution that the amount and timing of any future common stock dividends or share repurchases will depend on our financial condition, earnings, cash needs, regulatory constraints, capital requirements (including requirements of our subsidiaries), and any other factors that our Board of Directors deems relevant in making such a determination. Therefore, there can be no assurance that we will repurchase shares or pay any dividends to holders of our common stock, or as to the amount of any such repurchases or dividends. More information about factors that could cause actual results to differ materially from those described in the forward-looking statements can be found under “Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2017. Key Performance Metrics and Non-GAAP Financial Measures and Reconciliations Key Performance Metrics:   Our Management uses certain key performance metrics (KPMs) to gauge our progress against strategic and operational goals, as well as to compare our performance against peers. The KPMs are referred to in our Registration Statements on Form S-1 and our external financial reports filed with the Securities and Exchange Commission. The KPMs include:   Return on average tangible common equity (ROTCE); Return on average total tangible assets (ROTA); Efficiency ratio; Operating leverage; and Common equity tier 1 capital ratio. Established targets for the KPMs are based on Management-reporting results and are referred to by the Company as “Underlying” results. We believe that “Underlying” results, which exclude notable items, as applicable, provide the best representation of our underlying financial progress toward the KPMs as they exclude items that our Management does not consider indicative of our on-going financial performance. We have consistently shown these metrics on this basis to investors since our initial public offering in September of 2014. KPMs that reflect “Underlying” results are considered non-GAAP financial measures.   Non-GAAP Financial Measures:   This document contains non-GAAP financial measures denoted as “Underlying” results. “Underlying” results for any given reporting period exclude certain items that may occur in that period which Management does not consider indicative of the Company’s on-going financial performance. We believe these non-GAAP financial measures provide useful information to investors because they are used by our Management to evaluate our operating performance and make day-to-day operating decisions. In addition, we believe our “Underlying” results in any given reporting period reflect our on-going financial performance in that period and, accordingly, are useful to consider in addition to our GAAP financial results. We further believe the presentation of “Underlying” results increases comparability of period-to-period results. The tables in the appendix present reconciliations of our non-GAAP measures to the most directly comparable GAAP financial measures.   Other companies may use similarly titled non-GAAP financial measures that are calculated differently from the way we calculate such measures. Accordingly, our non-GAAP financial measures may not be comparable to similar measures used by such companies. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP.


Slide 2

Robust capital levels with a common equity tier 1 (“CET1”) ratio of 10.8%; TBV per share of $27.66 remained relatively stable QoQ(1) 3Q18 average deposits increased $4.1 billion, or 4% YoY; average loan-to-deposit ratio of 97.4% Repurchased $400 million of common shares; including common dividends, returned $529 million to stockholders 3Q18 common dividend increase of 23% from 2Q18 Provision expense of $78 million down 8% QoQ, largely reflecting improvement in retail real estate-secured products, partially offset by modestly higher net charge-offs Overall credit quality remains strong; NPLs 73 bps of loans, down 2 bps QoQ and 12 bps YoY NPL coverage ratio of 149% compares with 148% in 2Q18 and 131% in 3Q17 Allowance to loans and leases of 1.08% remained relatively stable with 2Q18 and 3Q17 Generated 4% average loan and deposit growth YoY Average loan yields of 4.46% improved 50 bps YoY, reflecting higher rates and improved mix Average deposit costs remained in-line with expectations, up 30 bps YoY Consumer Banking — Continued balance sheet momentum with average loans up 3% and average deposits up 4% YoY; Wealth Managed Money revenue up 23% YoY. Completed FAMC acquisition, adding scale in mortgage; 3Q18 conforming mortgage origination mix of 74% Commercial Banking — Average loan growth of 7% YoY; Particular strength in FX & IRP and card fees; capital markets’ pipelines remain robust; well-positioned with expanded M&A and underwriting capabilities 3Q18 highlights Improving profitability and returns Strong capital, liquidity and funding Strong credit quality Continued progress on strategic growth, efficiency and balance sheet optimization initiatives Net income available to common of $436 million, up 28% YoY and 3% QoQ; EPS of $0.91, up 34% YoY and 3% QoQ Results reflect the impact of the August 1, 2018 acquisition of Franklin American Mortgage Company (“FAMC”) and $7 million of after-tax notable items Underlying net income available to common of $443 million, up 30% YoY and 4% QoQ, with Underlying EPS of $0.93, up 37% YoY and 6% QoQ(1) Revenue of $1.6 billion, up 8% YoY and 4% QoQ NII up 8% YoY and 2% QoQ, with NIM of 3.19% up 14 bps YOY and 1 bp QoQ; NIM excluding FAMC of 3.20%(1) Noninterest income up 9% YoY and 7% QoQ, including $24 million impact of FAMC Operating leverage of 2.2% YoY; 4.4% on an Underlying basis excluding FAMC(1) Efficiency ratio of 58.2%; 57.0% on an Underlying basis excluding FAMC(1) ROTCE of 13.3%, up 316 bps YoY and 36 bps QoQ; Underlying ROTCE of 13.5%, up 337 bps YoY and 57 bps QoQ(1) Note: Throughout this release, references to consolidated and/or commercial loans and loan growth include leases. Loans held for sale are also referred to as LHFS. Select totals may not foot due to rounding. In 3Q18, we revised our method of calculating the loan-to-deposit ratio to exclude loans held for sale, consistent with general industry practice. Prior periods have been adjusted to conform with current period presentation. Current period regulatory capital ratios are preliminary. Any mention of EPS refers to diluted EPS. Please see important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, at the beginning and end of this presentation for an explanation of our use of these metrics and non-GAAP financial measures and their reconciliations to GAAP financial measures. “Underlying” results exclude the impact of notable items. Where there is a reference to Underlying results in a paragraph or table, all measures that follow these references are on the same basis, when applicable. References to Underlying results excluding FAMC adjust for the impact of the August 1, 2018 FAMC acquisition. Additional information regarding the impact of the FAMC acquisition and notable items may be found on page 3 and throughout this presentation.


Slide 3

Notable Items(1) 3Q18 reported results included $9 million in pre-tax integration costs associated with the August 1, 2018 FAMC acquisition. Please see important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, at the beginning and end of this presentation for an explanation of our use of these metrics and non-GAAP financial measures and their reconciliations to GAAP financial measures. “Underlying” results exclude the impact of notable items. Where there is a reference to Underlying results in a paragraph or table, all measures that follow these references are on the same basis, when applicable. References to Underlying results excluding FAMC adjust for the impact of the August 1, 2018 FAMC acquisition. Additional information regarding the impact of the FAMC acquisition and notable items may be found throughout this presentation. Total estimated after-tax integration costs are in the $30-$45 million range, with completion targeted by year-end 2019.


Slide 4

Linked quarter: Net income available to common stockholders up $11 million, or 3%, and EPS up $0.03, or 3%, reflecting growth in revenue and expense, including the impact of the FAMC acquisition, as well as lower provision expense ROTCE improved 36 bps(1) NII up $27 million, or 2%, reflecting 1% average loan growth and a 1 bp improvement in NIM, given higher rates and improved loan mix Noninterest income increased $28 million, including the $24 million impact of the FAMC acquisition Noninterest expense increased $35 million, including the $34 million impact of the FAMC acquisition and notable items Efficiency ratio relatively stable at 58.2%(1) Prior-year quarter: Net income available to common stockholders up 28% and EPS up 34%; ROTCE up 316 bps(1) NII up $86 million, or 8%, reflecting 4% average loan growth and a 14 bp improvement in NIM, given higher rates and improved loan mix Noninterest income up $35 million, including the $24 million impact of the FAMC acquisition Noninterest expense up $52 million, including the $34 million impact of the FAMC acquisition and notable items Underlying excluding FAMC up $18 million, or 2%(1) Positive operating leverage of 3.3% on an Underlying basis and 4.4% on a Underlying basis excluding FAMC(1) Provision for credit losses increased $6 million GAAP financial summary Please see important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, at the beginning and end of this presentation for an explanation of our use of these metrics and non-GAAP financial measures and their reconciliations to GAAP financial measures. “Underlying” results exclude the impact of notable items. Where there is a reference to Underlying results in a paragraph or table, all measures that follow these references are on the same basis, when applicable. References to Underlying results excluding FAMC adjust for the impact of the August 1, 2018 FAMC acquisition. Additional information regarding the impact of the FAMC acquisition and notable items may be found on page 3 and throughout this presentation. In 3Q18, we revised our method of calculating the loan-to-deposit ratio to exclude loans held for sale, consistent with general industry practice. Prior periods have been adjusted to conform with current period presentation. Loan-to-deposit ratio is period end. Full-time equivalent employees. Highlights YoY Underlying(1) á 5% á 8% á 9% 3.3% operating leverage YoY Underlying excluding FAMC(1) á 2% á 7% á 3% 4.4% operating leverage


Slide 5

4.4% operating leverage Please see important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, at the beginning and end of this presentation for an explanation of our use of these metrics and non-GAAP financial measures and their reconciliations to GAAP financial measures. “Underlying” results exclude the impact of notable items. Where there is a reference to Underlying results in a paragraph or table, all measures that follow these references are on the same basis, when applicable. References to Underlying results excluding FAMC adjust for the impact of the August 1, 2018 FAMC acquisition. Additional information regarding the impact of the FAMC acquisition and notable items may be found on page 3 and throughout this presentation. Highlights 3Q18 Underlying financial summary(1) YoY Underlying excluding FAMC(1) á 2% á 7% á 3% Linked quarter: Underlying net income available to common stockholders up 4%, and EPS of $0.93 up 6%(1) ROTCE increased 57 bps to 13.5%(1) NII up $27 million, or 2%, reflecting 1% average loan growth; NIM excluding FAMC up 2 bps given higher rates and improved loan mix, partially offset by a 1 bp decrease tied to FAMC(1) Noninterest income increased $28 million, or 7%, given the FAMC acquisition; Underlying excluding FAMC up $4 million, or 1%(1) Noninterest expense increased $26 million, reflecting a $25 million impact of the FAMC acquisition Underlying excluding FAMC remained stable, largely reflecting continued execution of our efficiency initiatives(1) Underlying operating leverage excluding FAMC of 1.8%; efficiency ratio improved to 57.0% excluding FAMC(1) Prior-year quarter: Net income available to common stockholders up 30% and EPS up 37%; ROTCE improved 337 bps(1) NII up $86 million, or 8%, driven by 4% average loan growth and a 14 bp improvement in NIM, given higher rates and improved loan mix NIM excluding FAMC improved 15 bps(1) Noninterest income up $35 million, driven by $24 million impact of the FAMC acquisition; Underlying excluding FAMC up $11 million, or 3%(1) Noninterest expense up $43 million, including the $25 million impact of the FAMC acquisition(1) Underlying excluding FAMC up $18 million, or 2%(1) Positive operating leverage of 3.3% on an Underlying basis and 4.4% on a Underlying basis excluding FAMC(1)


Slide 6

Highlights Net interest income Linked quarter: NII up $27 million, or 2% Reflects 1% average loan growth and increase in NIM NIM of 3.19% up from 3.18%, and reflected a 1 bp reduction tied to the FAMC acquisition; NIM excluding FAMC of 3.20%(1) Reflects higher loan yields tied to higher rates, partially offset by increased deposit and funding costs Prior-year quarter: NII up $86 million, or 8% Reflects 4% growth in average loans, and a 14 bp improvement in NIM; NIM excluding FAMC improved 15 bps(1) NIM improvement reflects higher interest-earning asset yields given higher rates and continued mix shift towards higher-yielding assets, partially offset by higher deposit and funding costs Includes ~5 bp benefit from Balance Sheet Optimization “BSO” initiatives excluding the impact of FAMC Net interest income $s in millions, except earning assets Average interest-earning assets Net interest income Net interest margin References to Underlying results excluding FAMC adjust for the impact of the August 1, 2018 FAMC acquisition. Additional information regarding the impact of the FAMC acquisition and notable items may be found on page 3 and throughout this presentation. Underlying NIM excluding FAMC of 3.20%(1) NIM Impact of


Slide 7

Note: Other income includes bank-owned life insurance and other income. Please see important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, at the beginning and end of this presentation for an explanation of our use of these metrics and non-GAAP financial measures and their reconciliations to GAAP financial measures. “Underlying” results exclude the impact of notable items. Where there is a reference to Underlying results in a paragraph or table, all measures that follow these references are on the same basis, when applicable. References to Underlying results excluding FAMC adjust for the impact of the August 1, 2018 FAMC acquisition. Additional information regarding the impact of the FAMC acquisition and notable items may be found on page 3 and throughout this presentation. Noninterest income $s in millions Linked quarter: Noninterest income up $28 million, or 7%, including a $24 million impact of the FAMC acquisition; Underlying noninterest income excluding FAMC up 1%(1) Mortgage banking fees up $22 million, or 81%, driven by the impact of the FAMC acquisition; mortgage fees excluding FAMC were relatively stable(1) Service charges and fees up $4 million, or 3%, given seasonality Card fees were relatively stable Capital markets fees were relatively stable as a reduction in loan syndication fees given lower overall market activity was largely offset by higher underwriting and advisory fees; pipelines strong for Q4 Trust and investments services fees up $2 million, or 5%, driven by increased sales volumes and growth in managed money accounts FX & IRP decreased $3 million, or 9%, from record 2Q18 levels, reflecting a $3 million adjustment tied to a credit-valuation adjustment methodology change Prior-year quarter Noninterest income up $35 million, or 9% Mortgage banking fees up $22 million, or 81%, driven by the impact of the FAMC acquisition; mortgage fees excluding FAMC were relatively stable(1) Service charges and fees were stable Capital market fees were down $6 million, or 11%, given lower loan syndication fees in line with market activity Trust and investment services fees up $7 million, or 18%, given increased sales volumes and growth in managed money accounts FX & IRP fees up $7 million, or 29%, partially offset by a $3 million adjustment tied to a credit-valuation adjustment methodology change Highlights Underlying noninterest income(1) GAAP noninterest income(1) YoY â 7% â6% QoQ â 7% á 13% Underlying excluding FAMC(1) YOY Underlying excluding FAMC(1) 3%


Slide 8

â 1% $s in millions Noninterest expense Please see important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, at the beginning and end of this presentation for an explanation of our use of these metrics and non-GAAP financial measures and their reconciliations to GAAP financial measures. “Underlying” results exclude the impact of notable items. Where there is a reference to Underlying results in a paragraph or table, all measures that follow these references are on the same basis, when applicable. References to Underlying results excluding FAMC adjust for the impact of the August 1, 2018 FAMC acquisition. Additional information regarding the impact of the FAMC acquisition and notable items may be found on page 3 and throughout this presentation. Highlights Linked quarter: Noninterest expense up $35 million, or 4%, including a $34 million impact of FAMC acquisition and notable items; stable performance excluding FAMC reflects continued discipline and the benefit of TOP efficiency initiatives Salaries and employee benefits increased $21 million, given a $16 million increase tied to FAMC and $5 million of notable items FTEs up a net 633 as the 798 increase tied to FAMC was partially offset by the continued benefit of our TOP initiatives Equipment expense up $6 million, or 9% Outside services up $1 million, or 1%; Underlying excluding FAMC down $5 million, or 5%(1) Other expense increased $4 million, or 3%; Underlying expense excluding FAMC was stable(1) Results reflect $9 million of pre-tax integration costs related to the FAMC acquisition Prior-year quarter: Noninterest expense up $52 million, or 6% Underlying noninterest expense increased $43 million, or 5%; Underlying noninterest expense excluding FAMC increased $18 million, or 2%(1) Salaries and employee benefits up $36 million, or 8%, reflecting FAMC and higher revenue-based compensation, along with the impact of our strategic-growth initiatives Underlying salary and employee benefit expense up $31 million; Underlying excluding FAMC up $15 million(1) Outside services expense up $8 million, or 8%; Underlying excluding FAMC up 2%(1) Underlying efficiency ratio(1) GAAP efficiency ratio(1) á 3% á 6% á 2% á 4% â 5% á3% á 1% á 8% â 5% á 2% — YoY QoQ Underlying excluding FAMC(1) Underlying excluding FAMC of 57.0%(1) — á 2%


Slide 9

Average Loans and Leases Linked quarter: Average core loans and leases up $1.2 billion, or 1% Core retail up $453 million, with growth in residential mortgage, unsecured and education, partially offset by planned reductions in auto and lower home equity Core commercial loans up $763 million, or 1%, with growth paced by commercial real estate and selective commercial categories Average loans held for sale increased $692 million, given a $724 million impact of the FAMC acquisition Total loan yields improved 11 bps, given the impact of continued mix shift towards higher-returning categories, as well as the benefit of higher short-term rates Prior-year quarter: Average core loans and leases up $4.9 billion, or 5% Core retail loans up $1.7 billion, or 3%, driven by strength in residential mortgage, education and unsecured, partially offset by lower home equity and a planned reduction in auto Core commercial up $3.2 billion, or 6%, with strength in Commercial Real Estate, mid-corporate and middle market given geographic and industry expansion strategies, partially offset by a planned reduction in leasing Total loan yields improved 50 bps, given the impact of continued mix shift toward higher-returning categories and the benefit of higher short-term rates Highlights YoY Loan Growth á 5% á 3% á 6% Total Core Total Core Retail Total Core Commercial Total core commercial loans and leases Total core retail loans (1) Note: Numbers may not foot due to rounding. Non-core loans are primarily liquidating loan and lease portfolios inconsistent with our strategic priorities, generally as a result of geographic location, industry, product type or risk level and are included in Other.


Slide 10

Average funding and cost of funds Highlights $s in billions Average interest-bearing liabilities and DDA Total long-term borrowings Fed funds, repo, ST borrowed funds Term deposits Checking with interest DDA Money market & savings Linked quarter: Total average deposits up $1.9 billion, or 2% Largely reflects growth in term deposits, demand, savings and money market, partially offset by a reduction in checking with interest FAMC added $442 million in escrow demand deposits Citizens AccessTM raised ~$1 billion at quarter end with an average balance impact of $551 million Total deposit costs increased 10 bps to 0.73%, in-line with expectations, given higher rates, and favorable to 11bps of growth in 2Q18 Total cost of funds increased 9 bps given higher rates, down from 15 bps growth in 2Q18 Prior-year quarter: Average total deposits up $4.1 billion, or 4% DDA up 6%, up 4% excluding FAMC Reflects strength in term, demand, and savings, partially offset by lower money market balances and checking with interest Total deposit costs increased 30 bps as the impact of higher rates was partially offset by growth in lower-cost categories and continued pricing discipline Total cost of funds increased 35 bps, reflecting the impact of the shift towards a more balanced mix of long-term and short-term funding along with the impact of higher interest rates á 4% YOY DDA excl. FAMC


Slide 11

Strong credit-quality trends continue Allowance for loan and lease losses to nonperforming loans and leases. $s in millions (1) Nonperforming loans Allowance for loan and lease losses Highlights Provision for credit losses, net charge-offs Provision for credit losses Total net c/os Net c/o ratio Core c/o ratio Overall credit quality remains strong, reflecting growth in lower-risk retail portfolios and a stable risk profile in commercial NPLs to total loans and leases ratio of 0.73% remained relatively stable with 2Q18 and improved from 0.85% in 3Q17 NPLs of $832 million decreased 2%, from 2Q18 and 11% from 3Q17, driven by a 21% decrease in commercial and a 5% decrease in retail Net charge-offs of 0.30% of average loans and leases remained relatively stable Commercial net charge-offs of $16 million, up modestly YoY given lower recoveries Retail net charge-offs of $70 million, up modestly YoY given expected portfolio seasoning Provision for credit losses of $78 million down $7 million from 2Q18, driven by improvement in retail real estate-secured products; YoY results reflect strong portfolio credit quality, lower commercial recoveries and expected retail portfolio seasoning Allowance to total loans and leases of 1.08% remained relatively stable Allowance to NPL coverage ratio improved to 149% from 148% in 2Q18 and 131% in 3Q17


Slide 12

Capital and liquidity remain strong Highlights Capital levels remain at the higher end of the range for regional peers 3Q18 CET1 ratio of 10.8% down 0.4% compared with 2Q18 largely tied to FAMC acquisition and higher stock repurchases(1) LDR of 98.0% compares with 96.9% in 2Q18(3) Fully compliant with LCR(2) 2018 CCAR plan reflects further commitment towards prudent return of capital During 3Q18, repurchased 10 million common shares at a weighted-average effective price of $39.83; including common dividends, returned $529 million to shareholders Increased the quarterly dividend by 23% in 3Q18 to $0.27 per share; ability to increase the quarterly dividend by another 19%, to $0.32 per share, beginning in 1Q19 Current reporting period regulatory capital ratios are preliminary. Based on the September 2014 release of the U.S. version of the Liquidity Coverage Ratio (LCR). Note that as a modified LCR company, CFG’s minimal LCR requirement is 100% as of January 2017. In 3Q18, we revised our method of calculating the loan-to-deposit ratio to exclude loans held for sale, consistent with general industry practice. Prior periods have been adjusted to conform with current period presentation. Capital Ratio trend(1) Loan-to-deposit ratio(3)


Slide 13

Strategic initiatives update Balance Sheet Optimization Grow more attractive risk-adjusted return portfolios NIM up 15 bps YoY excluding FAMC; ~5 bps of this is from our BSO efforts excluding FAMC(1) Core Education, personal unsecured and merchant financing up 20% YoY Industry Verticals’ loans up 19% YoY; CRE yield up 89 bps YoY Average non-core loans down 18% YoY Reposition select portfolios Optimize Auto and Leasing portfolios: core yields up 43 bps and 25 bps YoY, respectively, and portfolios down 7% and 12%, respectively Optimize deposit mix Targeting increased DDA and lower-cost deposits; average DDA balances up 4% YoY excluding FAMC Fee growth Consumer Enhance Mortgage platform FAMC acquisition adds $612 million mortgage servicing rights portfolio; conforming mix improved to 74% Expand Wealth Managed money revenue up 23% YoY; continue to add FCs to increase investment penetration Commercial Expand Capital & Global Market capabilities FX and interest rate products up 30% YoY; Capital Markets pipelines remain robust Build out Treasury Solutions Commercial card fees up 18% YoY, driven by strong increase in purchase volume Foundational TOP IV Program efficiency & revenue initiatives on track to deliver end of 2018 run-rate pre-tax benefit of ~$105-$110 million; TOP V Program estimated to deliver end of 2019 run-rate pre-tax benefit of ~$90-$100 million Launched next phase of process re-engineering opportunities with focus on Consumer operations, mortgage and project delivery Leveraging enhanced data analytics/transformative technology — APIs, robotics, cloud Capital Continue capital normalization — Returned $529 million to common shareholders in 3Q18, including dividends and share repurchases; increased quarterly dividend by $0.05, or 23%, to $0.27 for 3Q18 Strategic & business highlights Forbes Best employer for New Grads; third highest-rated financial institution Received Community Reinvestment Act (CRA) rating of “Outstanding” from OCC Consumer Completed Franklin American Mortgage Company acquisition Added $612 million of mortgage servicing rights and expanded distribution channels Substantial progress with Citizens AccessTM $1.0 billion raised with average account balance of ~$70,000 Launched “Cash Back Plus” credit card offering Commercial 95% Corporate Banking client satisfaction score and improved net promoter score(2) Continue to build and up-tier talent in geographic and industry expansion strategies Further progress in sales and trading capabilities References to Underlying results excluding FAMC adjust for the impact of the August 1, 2018 FAMC acquisition. Additional information regarding the impact of the FAMC acquisition and notable items may be found on page 3 and throughout this presentation. Barlow Research Associates, Inc. October 2018 Voice of the Client Survey, top-2 box.


Slide 14

Balancing investment for long-term with need to deliver consistently improving results Commercial Consumer Investing in enhanced data analytics capabilities to enable increased personalization, improved insights, and stronger customer value propositions Creating a partner ecosystem with FinTechs to expedite product development and enhance customer experience by building out Application Programming Interfaces (APIs) Expanding number of Agile pods to accelerate speed of delivery, quality, productivity and colleague engagement Investing in new real-time payments hub to enable new payment types and services Strengthening our cyber-security posture to better protect Citizens and our customers Prioritizing and encouraging innovation and experimentation across the bank Building out hybrid-cloud capability with a cloud first strategy for improved efficiency and scalability Enterprise Building a new, flexible mobile/online banking platform to enable increased digital functionality and speed to market Successful launch of Citizens AccessTM targeting deposit accounts to out-of-footprint customers; future phases planned to broaden offerings, deepen relationships Revamping end-to-end customer experiences across account opening, fraud resolution, problem resolution and home buying. Will bolster customer satisfaction and retention while reducing costs Transforming the physical network and work-force to support advice-based model Upgrading core cash management infrastructure and diversifying our offering to service full spectrum of treasury needs Investing in new escrow capabilities to help attract low cost deposits Enhancing end-to-end customer experience for business payments Expanding into new, attractive geographic markets Further build out of Capital Markets and Global Markets capabilities


Slide 16

Making consistent progress against our financial goals Adjusted/ Underlying efficiency ratio(1) ~13 - 15% Key Indicators Adjusted/ Underlying ROTCE(1) EPS Adjusted/Underlying diluted EPS(1) Common equity tier 1 ratio(2) (3) Underlying results(1) Reported results(1) Adjusted results(1) Please see important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, at the beginning and end of this presentation for an explanation of our use of these metrics and non-GAAP financial measures and their reconciliations to GAAP financial measures. “Underlying” results exclude the impact of notable items. Where there is a reference to Underlying results in a paragraph or table, all measures that follow these references are on the same basis, when applicable. References to Underlying results excluding FAMC adjust for the impact of the August 1, 2018 FAMC acquisition. Additional information regarding the impact of the FAMC acquisition and notable items may be found on page 3 and throughout this presentation. Common equity tier 1 ("CET1") capital under Basel III replaced tier 1 common capital under Basel I effective January 1, 2015. Current period regulatory capital ratios are preliminary. Commencement of separation effort from RBS. Medium-term targets 15 mid-50s% ~10.0 – 10.25%


Slide 16

4Q18 outlook Net interest income, net interest margin Noninterest expense Credit trends, tax rate 4Q18 Underlying outlook (excludes expected notable items) Capital, liquidity and funding Noninterest income $901 million; $876 million excluding FAMC $78 million provision expense 23.2% effective tax rate 3Q18 Underlying results(1) 10.8% CET1 ratio(2) 97.4% avg.; 98% spot LDR(3) $416 million; $392 million excluding FAMC $114.0 billion average loans 3.19% NIM Note: Growth rates reflect impact of an additional 1 month of FAMC. Please see important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, at the beginning and end of this presentation for an explanation of our use of these metrics and non-GAAP financial measures and their reconciliations to GAAP financial measures. “Underlying” results exclude the impact of notable items. Where there is a reference to Underlying results in a paragraph or table, all measures that follow these references are on the same basis, when applicable. References to Underlying results excluding FAMC adjust for the impact of the August 1, 2018 FAMC acquisition. Additional information regarding the impact of the FAMC acquisition and notable items may be found on page 3 and throughout this presentation. Current period regulatory capital ratios are preliminary. In 3Q18, we revised our method of calculating the loan-to-deposit ratio to exclude loans held for sale, consistent with general industry practice. Prior periods have been adjusted to conform with current period presentation. Prior to any true-ups associated with December 2017 tax reform. ~2-3% increase; ~1-2% excluding FAMC Continued positive operating leverage and efficiency ratio improvement Provision expense ~$85-$95 million Effective tax rate of ~23%(4) Quarter-end CET1 ratio ~10.8% Average LDR of ~98% ~5-7% increase; ~2-4% excluding FAMC ~1-1.25% average loan growth ~3-4 bps in NIM expansion


Slide 17

Key messages Strong 3Q18 results demonstrate continuing disciplined execution Driving attractive top-line growth coupled with strong expense management Delivered Underlying EPS growth of 37% YoY, with Underlying ROTCE improvement to 13.5%(1) Underlying operating leverage excluding FAMC of 4.4% YoY(1) Continue to execute well on TOP and BSO programs Robust balance sheet position Remain focused on growing more attractive risk-adjusted return portfolios and controlling deposit costs Credit quality and key coverage metrics remain strong; highly prudent and selective in capital deployment 10.8% CET1 ratio allows for strong balance sheet growth and targeted small acquisitions while delivering attractive return of capital to shareholders(1)(2) Strong top line growth and benefit of TOP programs allow for significant investments in technology, digital and data capabilities, talent and growth initiatives Building out fee-based capabilities to deepen relationships Focused on delivering enhanced customer experiences Instilled a mindset of continuous improvement Continue to balance short-term execution with long-term vision and investments for sustainable success Please see important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, at the beginning and end of this presentation for an explanation of our use of these metrics and non-GAAP financial measures and their reconciliations to GAAP financial measures. “Underlying” results exclude the impact of notable items. Where there is a reference to Underlying results in a paragraph or table, all measures that follow these references are on the same basis, when applicable. References to Underlying results excluding FAMC adjust for the impact of the August 1, 2018 FAMC acquisition. Additional information regarding the impact of the FAMC acquisition and notable items may be found on page 3 and throughout this presentation. Current period regulatory capital ratios are preliminary.


Slide 18

Appendix


Slide 19

Year-over-year results Excludes loans held for sale. Please see important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, at the beginning and end of this presentation for an explanation of our use of these metrics and non-GAAP financial measures and their reconciliations to GAAP financial measures. “Underlying” results exclude the impact of notable items. Where there is a reference to Underlying results in a paragraph or table, all measures that follow these references are on the same basis, when applicable. References to Underlying results excluding FAMC adjust for the impact of the August 1, 2018 FAMC acquisition. Additional information regarding the impact of the FAMC acquisition and notable items may be found on page 3 and throughout this presentation. GAAP results Underlying results(2) $663 á 13% á 4% Average loans(1) $s in billions á 4% Average deposits $s in billions á 12% Pre-provision profit $s in millions á316 bps NI á 28% $0.93 Underlying á 30% Net income available to common shareholders and EPS $s in millions, except per share data Return on average tangible common equity(2) 9.0% Underlying á 273 bps EPS á34% $0.91 $0.68 $443 Underlying á 37% á22 bps Return on average total tangible assets(2) Underlying á 337 bps Underlying á 13% 1.20% Underlying á 24 bps 13.5%


Slide 20

13.5% 1.20% Linked-quarter results Net income available to common shareholders and EPS $s in millions, except per share data Return on average tangible common equity(2) NI á 3% Underlying á 4% Underlying á 128 bps EPS á 3% Underlying á 6% 10.4% $443 $0.93 $0.91 $0.88 GAAP results Underlying results(2) Average loans(1) $s in billions á 1% Average deposits $s in billions $663 á 3% Pre-provision profit $s in millions Underlying á 5% á 2 bps Return on average total tangible assets(2) Underlying á 4 bps 0.96% Excludes loans held for sale. Please see important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, at the beginning and end of this presentation for an explanation of our use of these metrics and non-GAAP financial measures and their reconciliations to GAAP financial measures. “Underlying” results exclude the impact of notable items. Where there is a reference to Underlying results in a paragraph or table, all measures that follow these references are on the same basis, when applicable. References to Underlying results excluding FAMC adjust for the impact of the August 1, 2018 FAMC acquisition. Additional information regarding the impact of the FAMC acquisition and notable items may be found on page 3 and throughout this presentation. á 2% á 36 bps Underlying á 57 bps


Slide 21

Key performance metrics, Non-GAAP financial measures and reconciliations $s in millions, except share, per share and ratio data


Slide 22

Key performance metrics, Non-GAAP financial measures and reconciliations $s in millions, except share, per share and ratio data


Slide 23

Key performance metrics, Non-GAAP financial measures and reconciliations $s in millions, except share, per share and ratio data


Slide 24

Key performance metrics, Non-GAAP financial measures and reconciliations $s in millions, except share, per share and ratio data


Slide 25

Key performance metrics, Non-GAAP financial measures and reconciliations $s in millions, except share, per share and ratio data


Slide 26

Key performance metrics, Non-GAAP financial measures and reconciliations – Underlying excluding FAMC $s in millions, except share, per share and ratio data


Slide 27

Key performance metrics, Non-GAAP financial measures and reconciliations – Underlying excluding FAMC $s in millions, except share, per share and ratio data


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Key performance metrics, Non-GAAP financial measures and reconciliations – Underlying excluding FAMC $s in millions, except share, per share and ratio data


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Key performance metrics, Non-GAAP financial measures and reconciliations – Underlying excluding FAMC $s in millions, except share, per share and ratio data


Slide 30


EX-99.3
Table of Contents

Exhibit 99.3

 

 

 

 

LOGO

 

Financial Supplement

 

Third Quarter 2018

 

1


Table of Contents
Table of Contents    Page      

Consolidated Financial Highlights

     3        

Consolidated Statements of Operations (unaudited)

     5        

Consolidated Balance Sheets (unaudited)

     6        

Loans and Deposits

     7        

Average Balance Sheets and Annualized Yields

     8        

Segment Financial Highlights

     10        

Credit-Related Information:

  

    Credit Exposure

     18        

    Nonperforming Assets

     19        

    Charge-offs, Recoveries and Related Ratios

     20        

     Summary of Changes in the Components of the Allowance for Credit Losses

     22        

Capital and Ratios

     23        

Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations

     24        

 

The information in this Financial Supplement is preliminary and based on company data available at the time of the earnings presentation. It speaks only as of the particular date or dates included in the accompanying pages. The company does not undertake an obligation to, and disclaims any duty to, update any of the information provided. Any forward-looking statements in this Financial Supplement are subject to the forward-looking statements language contained in the company’s reports filed with the SEC pursuant to the Securities Exchange Act of 1934, which can be found on the SEC’s website (www.sec.gov) or on the company’s website (www.citizensbank.com). The company’s future financial performance is subject to the risks and uncertainties described in its SEC filings.

 

 

2


Table of Contents

CONSOLIDATED FINANCIAL HIGHLIGHTS

(in millions, except share, per-share and ratio data)

 

    QUARTERLY TRENDS       FOR THE NINE MONTHS ENDED SEPTEMBER 30,   
                        3Q18 Change           2018 Change
    3Q18   2Q18   1Q18   4Q17   3Q17   2Q18   3Q17   2018   2017   2017
   

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

 
                        $   %   $   %           $   %

SELECTED OPERATING DATA

                                                   

Total revenue

      $1,564          $1,509          $1,462          $1,484          $1,443          $55             4%        $121             8%        $4,535          $4,223          $312             7%

Noninterest expense

      910          875          883          898          858          35             4           52             6          2,668          2,576          92             4   
   

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

         

 

 

         

 

 

     

 

 

     

 

 

     

Profit before provision for credit losses

      654          634          579          586          585          20             3           69             12          1,867          1,647          220             13   

Provision for credit losses

      78          85          78          83          72          (7)            (8)          6             8           241          238          3             1   

NET INCOME

      443          425          388          666          348          18             4           95             27           1,256          986          270             27   

Net income, Underlying1

      450          425          388          349          348          25             6           102             29           1,263          963          300             31   

Net income available to common stockholders

      436          425          381          666          341          11             3           95             28           1,242          972          270             28   

Net income available to common stockholders, Underlying1

      443          425          381          349          341          18             4           102             30          1,249          949          300             32   

PER COMMON SHARE DATA

                                                   

Basic earnings

      $0.92          $0.88          $0.78          $1.35          $0.68          $0.04             5%       $0.24             35%       $2.57          $1.92          $0.65             34%

Diluted earnings

      0.91          0.88          0.78          1.35          0.68          0.03             3           0.23             34          2.57          1.92          0.65             34   

Basic earnings, Underlying1

      0.93          0.88          0.78          0.71          0.68          0.05             6           0.25             37          2.59          1.88          0.71             38   

Diluted earnings, Underlying1

      0.93          0.88          0.78          0.71          0.68          0.05             6           0.25             37          2.58          1.87          0.71             38   

Cash dividends declared and paid per common share

      0.27          0.22          0.22          0.18          0.18          0.05             23           0.09             50          0.71          0.46          0.25             54   

Book value per common share

      41.62          41.16          40.64          40.80          39.76          0.46             1           1.86             5          41.62          39.76          1.86             5   

Tangible book value per common share

      27.66          27.67          27.24          27.48          27.05          (0.01)            —           0.61             2          27.66          27.05          0.61             2   

Dividend payout ratio

      29%       25%       28%       13%       26%       400 bps           300 bps           28%       24%       400 bps    

Dividend payout ratio, Underlying1

      29          25          28          25          26          400 bps           300 bps           27          24          300 bps    

COMMON SHARES OUTSTANDING

                                                   

Average: Basic

      475,957,526          484,744,354          487,500,618          492,149,763          500,861,076          (8,786,828)            (2%)       (24,903,550)           (5%)       482,691,884          505,529,991          (22,838,107)            (5%)  

Diluted

      477,599,917          486,141,695          489,266,826          493,788,007          502,157,384          (8,541,778)            (2)          (24,557,467)           (5)          484,250,843          507,062,805          (22,811,962)            (4)  

Common shares at period-end

      474,120,616          484,055,194          487,551,444          490,812,912          499,505,285          (9,934,578)            (2)          (25,384,669)           (5)          474,120,616          499,505,285          (25,384,669)            (5)  

SHARE PRICE

                                                   

High

      $41.76          $43.62          $48.23          $42.93          $38.06          ($1.86)            (4%)       $3.70             10%       $48.23          $39.75          $8.48            21%

Low

      38.47          38.84          40.80          36.10          31.51          (0.37)            (1)          6.96             22          38.47          31.51          6.96            22   

Close

      38.57          38.90          41.98          41.98          37.87          (0.33)            (1)          0.70             2          38.57          37.87          0.70            2   

Market capitalization

      18,287          18,830          20,467          20,604          18,916          (543)            (3)          (629)           (3)         18,287          18,916          (629)           (3)  

SEGMENT NET INCOME

                                                   

Consumer Banking

      $207          $197          $170          $117          $122          $10             5%        $85             70%       $574          $335          $239            71%

Commercial Banking

      234          237          215          206          201          (3)            (1)          33             16          686          568          118            21   

Other

      2          (9)         3          343          25          11             122           (23)            (92)         (4)          83          (87)           (105)  
   

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

         

 

 

         

 

 

     

 

 

     

 

 

     

NET INCOME

      $443           $425          $388          $666          $348          $18             4%        $95             27%       $1,256          $986          $270            27%
   

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

         

 

 

         

 

 

     

 

 

     

 

 

     

 

1

These are non-GAAP financial measures. For further information on these measures, refer to “Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations” at the end of this document.

 

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CONSOLIDATED FINANCIAL HIGHLIGHTS, CONTINUED

(in millions, except ratio and headcount data)

 

    QUARTERLY TRENDS         FOR THE NINE MONTHS ENDED SEPTEMBER 30,       
                                  3Q18 Change                 2018 Change  
        3Q18             2Q18             1Q18             4Q17             3Q17         2Q18     3Q17         2018             2017         2017  
                                      $/bps             %             $/bps             %                         $/bps             %      

FINANCIAL RATIOS

                         

Net interest margin

    3.19%       3.18%       3.16%       3.08%       3.05%       1 bps            14 bps            3.18%       3.00%       18 bps       

Return on average common equity

    8.82          8.65          7.83          13.46          6.87          17 bps            195 bps            8.44          6.63          181 bps       

Return on average common equity, Underlying1

    8.96          8.65          7.83          7.05          6.87          31 bps            209 bps            8.48          6.47          201 bps       

Return on average tangible common equity

    13.29          12.93          11.71          19.92          10.13          36 bps            316 bps            12.64          9.80          284 bps       

Return on average tangible common equity, Underlying1

    13.50          12.93          11.71          10.43          10.13          57 bps            337 bps            12.71          9.57          314 bps       

Return on average total assets

    1.13          1.11          1.04          1.75          0.92          2 bps            21 bps            1.09          0.88          21 bps       

Return on average total assets, Underlying1

    1.15          1.11          1.04          0.92          0.92          4 bps            23 bps            1.10          0.86          24 bps       

Return on average total tangible assets

    1.18          1.16          1.08          1.83          0.96          2 bps            22 bps            1.14          0.92          22 bps       

Return on average total tangible assets, Underlying1

    1.20          1.16          1.08          0.96          0.96          4 bps            24 bps            1.15          0.90          25 bps       

Effective income tax rate

    23.16          22.58          22.52          (32.40)         32.18          58 bps            (902) bps           22.77          30.04          (727) bps      

Effective income tax rate, Underlying1

    23.20          22.58          22.52          33.68          32.18          62 bps            (898) bps           22.78          31.65          (887) bps      

Efficiency ratio

    58.20          57.95          60.43          60.52          59.41          25 bps            (121) bps           58.84          60.99          (215) bps      

Efficiency ratio, Underlying1

    57.62          57.95          60.43          58.50          59.41          (33) bps           (179) bps           58.64          60.47          (183) bps      

CAPITAL RATIOS - PERIOD-END (PRELIMINARY)2

                         

CET1 capital ratio

    10.8%       11.2%       11.2%       11.2%       11.1%                  

Tier 1 capital ratio

    11.2          11.6          11.4          11.4          11.3                     

Total capital ratio

    13.4          13.8          13.9          13.9          13.8                     

Tier 1 leverage ratio

    9.9          10.2          10.0          10.0          9.9                     

SELECTED BALANCE SHEET DATA (PERIOD-END)

                         

Total assets

      $158,598            $155,431            $153,453            $152,336            $151,356            $3,167                     2%           $7,242                       5%           $158,598            $151,356            $7,242                     5%  

Loans and leases:

                         

Commercial

    55,405          54,888          53,144          52,031          52,381          517                 1            3,024                 6            55,405          52,381          3,024                 6     

Retail

    59,315          58,519          58,281          58,586          57,770          796                 1            1,545                 3            59,315          57,770          1,545                 3     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Total loans and leases

    114,720          113,407          111,425          110,617          110,151          1,313                 1            4,569                 4            114,720          110,151          4,569                 4     

Deposits

    117,075          117,073          115,730          115,089          113,235          2                 —            3,840                 3            117,075          113,235          3,840                 3     

Long-term borrowed funds

    15,639          13,641          13,486          11,765          13,400          1,998                 15            2,239                 17            15,639          13,400          2,239                 17     

Total stockholders’ equity

    20,276          20,467          20,059          20,270          20,109          (191)                (1)           167                 1            20,276          20,109          167                 1     

Loans-to-deposits ratio (period-end balances)3

    97.99%       96.87%       96.28%       96.11%       97.28%       112 bps             71 bps            97.99%       97.28%       71 bps       

Loans-to-deposits ratio (average balances)3

    97.38          98.01          97.96          97.10          96.93          (63) bps            45 bps            97.78          97.90          (12) bps      

Full-time equivalent colleagues

    18,332          17,699          17,546          17,594          17,696          633                  4            636                 4            18,332          17,696          636                 4     

 

1

These are non-GAAP financial measures. For further information on these measures, refer to “Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations” at the end of this document.

2

The December 31, 2017 capital ratios reflect the retrospective adoption of FASB ASU 2018-02, Income Statement-Reporting Comprehensive Income (Topic 220): Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income.

3

In the third quarter of 2018, we revised our method of calculating the loans-to-deposits ratio to exclude loans held for sale. Prior periods have been adjusted to conform with the current period presentation.

 

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CONSOLIDATED STATEMENTS OF OPERATIONS (unaudited)

(in millions)

 

    QUARTERLY TRENDS     FOR THE NINE MONTHS ENDED SEPTEMBER 30,  
                                  3Q18 Change           2018 Change  
      3Q18         2Q18         1Q18         4Q17         3Q17       2Q18     3Q17     2018     2017     2017  
                                  $     %     $     %                 $     %  

 INTEREST INCOME:

                         

Interest and fees on loans and leases

    $1,287        $1,230        $1,146        $1,121        $1,096        $57        5%       $191        17%       $3,663        $3,128        $535        17%  

Interest and fees on loans held for sale

    14                                      180                180          23        13        10        77     

Interest and fees on other loans held for sale

                                  (1)       (33)         (1)       (33)                           50     

Investment securities

    167        165        168        156        155              1          12        8          500        469        31        7     

Interest-bearing deposits in banks

                                  (1)       (13)               40          21        13              62     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Total interest income

    1,477        1,411        1,328        1,291        1,264        66        5          213        17          4,216        3,629        587        16     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 INTEREST EXPENSE:

                         

Deposits

    214        181        145        130        123        33        18          91        74          540        311        229        74     

Federal funds purchased and securities sold under agreements to repurchase

                                        100                100                            100     

Other short-term borrowed funds

    19        14                                36          12        171          42        22        20        91     

Long-term borrowed funds

    94        94        82        71        71        —        —          23        32          270        201        69        34     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Total interest expense

    329        290        237        211        202        39        13          127        63          856        536        320        60     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Net interest income

    1,148        1,121        1,091        1,080        1,062        27        2          86        8          3,360        3,093        267        9     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 NONINTEREST INCOME:

                         

Service charges and fees

    131        127        124        131        131              3          —        —          382        385        (3)       (1)    

Card fees

    61        60        61        56        58              2                5          182        177              3     

Capital markets fees

    47        48        39        42        53        (1)       (2)         (6)       (11)         134        152        (18)       (12)    

Trust and investment services fees

    45        43        40        42        38              5                18          128        116        12        10     

Letter of credit and loan fees

    32        32        30        31        30        —        —                7          94        90              4     

Foreign exchange and interest rate products

    31        34        27        32        24        (3)       (9)               29          92        77        15        19     

Mortgage banking fees

    49        27        25        28        27        22        81          22        81          101        80        21        26     

Securities gains, net

                                        50                50          13                    44     

Other income

    17        15        17        40        18              13          (1)       (6)         49        44              11     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Total noninterest income

    416        388        371        404        381        28        7          35        9          1,175        1,130       45        4     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

TOTAL REVENUE

    1,564        1,509        1,462        1,484        1,443        55        4          121        8          4,535        4,223        312        7     

 Provision for credit losses

    78        85        78        83        72        (7)       (8)               8          241        238              1     

 NONINTEREST EXPENSE:

                         

Salaries and employee benefits1

    474        453        470        450        438        21        5          36        8          1,397        1,316        81        6     

Outside services

    107        106        99        118        99              1                8          312        286       26        9     

Occupancy

    81        79        81        80        78              3                4          241        239              1     

Equipment expense

    70        64        67        67        65              9                8          201        196              3     

Amortization of software

    47        46        46        46        45              2                4          139        134              4     

Other operating expense1

    131        127        120        137        133              3          (2)       (2)         378        405        (27)       (7)    
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Total noninterest expense

    910        875        883        898        858        35        4          52        6          2,668        2,576        92        4     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Income before income tax expense (benefit)

    576        549        501        503        513        27        5          63        12          1,626        1,409        217        15     

Income tax expense (benefit)

    133        124        113        (163)       165              7          (32)       (19)         370        423        (53)       (13)    
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Net income

    $443        $425        $388        $666        $348        $18        4%       $95        27%       $1,256        $986        $270        27%  
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Net income, Underlying2

    $450        $425        $388        $349        $348        $25        6%       $102        29%       $1,263        $963        $300        31%  
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Net income available to common stockholders

    $436        $425        $381        $666        $341        $11        3%       $95        28%       $1,242        $972        $270        28%  
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Net income available to common stockholders, Underlying2

            $443                $425                $381                $349                $341                  $18        4%               $102        30%       $1,249        $949            $300        32%  
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   
1 

As of January 1, 2018, we retrospectively adopted ASU 2017-07, Compensation - Retirement Benefits (Topic 715): Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit Cost, which requires the service cost component of net periodic pension and postretirement benefit cost to be reported separately in the Consolidated Statements of Operations from the other components. Prior periods have been adjusted to conform with the current period presentation.

2

These are non-GAAP financial measures. For further information on these measures, refer to “Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations” at the end of this document.

 

5


Table of Contents

CONSOLIDATED BALANCE SHEETS (unaudited)

(in millions)

 

PERIOD-END BALANCES   AS OF     SEPTEMBER 30, 2018 CHANGE  
    Sept 30, 2018     June 30, 2018     Mar 31, 2018     Dec 31, 2017     Sept 30, 2017     June 30, 2018     Sept 30, 2017  
                                  $     %     $     %  

 ASSETS:

                 

Cash and due from banks

    $976        $997        $1,172        $987        $781        ($21)       (2%)       $195        25%    

Interest-bearing cash and due from banks

    3,015        2,868        2,687        2,045        1,339        147        5            1,676        125       

Interest-bearing deposits in banks

    142        114        142        192        287        28        25            (145)       (51)      

Debt securities available for sale, at fair value1

    20,152        20,157        19,958        20,157        19,982        (5)       —            170        1       

Debt securities held to maturity1

    4,284        4,417        4,555        4,685        4,823        (133)       (3)           (539)       (11)      

Equity securities, at fair value1

    175        170        172        169        165              3            10        6       

Equity securities, at cost1

    874        769        748        722        772        105        14            102        13       

Loans held for sale, at fair value

    1,303        521        478        497        500        782        150            803        161       

Other loans held for sale

    27        189        322        221        724        (162)       (86)           (697)       (96)      

Loans and leases

    114,720        113,407        111,425        110,617        110,151        1,313        1            4,569        4       

Less: Allowance for loan and lease losses

    (1,242)       (1,253)       (1,246)       (1,236)       (1,224)       11        1            (18)       (1)      
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Net loans and leases

    113,478        112,154        110,179        109,381        108,927        1,324        1            4,551        4       

Derivative assets

    173        224        274        617        596        (51)       (23)           (423)       (71)      

Premises and equipment

    753        720        687        685        618        33        5            135        22       

Bank-owned life insurance

    1,687        1,677        1,669        1,656        1,646        10        1            41        2       

Goodwill

    6,946        6,887        6,887        6,887        6,887        59        1            59        1       

Due from broker

    —        —        84              226        —        —            (226)       (100)      

Other assets

    4,613        3,567        3,439        3,429        3,083        1,046        29            1,530        50       
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

TOTAL ASSETS

    $158,598        $155,431        $153,453        $152,336        $151,356        $3,167        2%         $7,242        5%    
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

 LIABILITIES AND STOCKHOLDERS’ EQUITY:

                 

 LIABILITIES:

                 

Deposits:

                 

Noninterest-bearing

    $29,785        $29,439        $28,437        $29,279        $28,643        $346        1%         $1,142        4%    

Interest-bearing

    87,290        87,634        87,293        85,810        84,592        (344)       —            2,698        3       
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Total deposits

    117,075        117,073        115,730        115,089        113,235              —            3,840        3       

Federal funds purchased and securities sold under agreements to repurchase2

    374        326        315        815        453        48        15            (79)       (17)      

Other short-term borrowed funds

    2,006        1,499        1,494        1,856        1,505        507        34            501        33       

Derivative liabilities

    449        425        331        310        242        24        6            207        86       

Deferred taxes, net

    430        456        475        571        744        (26)       (6)           (314)       (42)      

Long-term borrowed funds

    15,639        13,641        13,486        11,765        13,400        1,998        15            2,239        17       

Due to broker

    381        —        84        —        —        381        100            381        100       

Other liabilities

    1,968        1,544        1,479        1,660        1,668        424        27            300        18       
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

TOTAL LIABILITIES

    138,322        134,964        133,394        132,066        131,247        3,358        2            7,075        5       

 STOCKHOLDERS’ EQUITY:

                 

Preferred stock:

                 

$25.00 par value, 100,000,000 shares authorized for each of the periods presented

    543        543        247        247        247        —        —            296        120       

Common stock:

                 

$0.01 par value, 1,000,000,000 shares authorized for each of the periods presented

                                  —        —            —        —       

Additional paid-in capital

    18,816        18,806        18,797        18,781        18,768        10        —            48        —       

Retained earnings3

    5,062        4,755        4,437        4,164        3,442        307        6            1,620        47       

Treasury stock, at cost

    (2,833)       (2,433)       (2,283)       (2,108)       (1,773)       (400)       (16)           (1,060)       (60)      

Accumulated other comprehensive loss3

    (1,318)       (1,210)       (1,145)       (820)       (581)       (108)       (9)           (737)       (127)      
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

TOTAL STOCKHOLDERS’ EQUITY

    20,276        20,467        20,059        20,270        20,109        (191)       (1)           167        1       
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY

            $158,598                $155,431                $153,453                $152,336                $151,356                  $3,167        2%                   $7,242        5%    
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

   

Memo: Total tangible common equity

    $13,117        $13,394        $13,280        $13,489        $13,512        ($277)       (2%)        ($395)       (3%)  

 

1 

As of January 1, 2018, we adopted ASU 2016-01, Financial Instruments, Overall (Subtopic 825-10): Recognition and Measurement of Financial Assets and Financial Liabilities, which requires separate presentation of financial assets and financial liabilities by measurement category and form of financial assets on the balance sheet.

2 

Balances are net of certain short-term receivables associated with reverse repurchase agreements.

3 

The December 31, 2017 balances reflect the retrospective adoption of FASB ASU 2018-02, Income Statement-Reporting Comprehensive Income (Topic 220): Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income.

 

6


Table of Contents

LOANS AND DEPOSITS

(in millions)

 

PERIOD-END BALANCES    AS OF      SEPTEMBER 30, 2018 CHANGE  
         Sept 30, 2018              June 30, 2018              Mar 31, 2018              Dec 31, 2017              Sept 30, 2017              June 30, 2018              Sept 30, 2017      
                                        $      %      $      %  

 LOANS AND LEASES:

                          

Commercial

     $39,770         $39,278         $38,277         $37,562         $37,706         $492         1%         $2,064         5%   

Commercial real estate

     12,630         12,528         11,775         11,308         11,426         102         1            1,204         11      

Leases

     3,005         3,082         3,092         3,161         3,249         (77)        (2)           (244)        (8)     
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Total commercial loans and leases

     55,405         54,888         53,144         52,031         52,381         517         1            3,024         6      
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Residential mortgages

     18,493         17,814         17,346         17,045         16,619         679         4            1,874         11      

Home equity loans

     1,131         1,211         1,298         1,392         1,483         (80)        (7)           (352)        (24)     

Home equity lines of credit

     12,863         13,014         13,190         13,483         13,555         (151)        (1)           (692)        (5)     

Home equity loans serviced by others1

     429         465         504         542         599         (36)        (8)           (170)        (28)     

Home equity lines of credit serviced by others1

     114         124         136         149         166         (10)        (8)           (52)        (31)     

Automobile

     12,255         12,517         12,794         13,204         13,311         (262)        (2)           (1,056)        (8)     

Education

     8,712         8,450         8,324         8,134         8,014         262         3            698         9      

Credit card

     1,911         1,877         1,808         1,848         1,754         34         2            157         9      

Other retail

     3,407         3,047         2,881         2,789         2,269         360         12            1,138         50      
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Total retail loans

     59,315         58,519         58,281         58,586         57,770         796         1            1,545         3      
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Total loans and leases

     $114,720         $113,407         $111,425         $110,617         $110,151         $1,313         1%         $4,569         4%   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Loans held for sale, at fair value

     1,303         521         478         497         500         782         150            803         161      

Other loans held for sale

     27         189         322         221         724         (162)        (86)           (697)        (96)     
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Loans and leases and loans held for sale

     $116,050         $114,117         $112,225         $111,335         $111,375         $1,933         2%        $4,675         4%   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    
                          

 DEPOSITS:

                          

Demand

     $29,785         $29,439         $28,437         $29,279         $28,643         $346         1%         $1,142         4%   

Checking with interest

     22,323         22,775         21,767         22,229         21,756         (452)        (2)           567         3      

Regular savings

     10,523         9,902         9,896         9,518         9,470         621         6            1,053         11      

Money market accounts

     35,613         36,139         38,880         37,454         37,070         (526)        (1)           (1,457)        (4)     

Term deposits

     18,831         18,818         16,750         16,609         16,296         13         —            2,535         16      
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Total deposits

     $117,075         $117,073         $115,730         $115,089         $113,235                     $2         —%                $3,840         3%   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

 

1

Our Serviced by Others (“SBO”) portfolio consists of purchased loans and lines of credit that were originally serviced by others.

 

7


Table of Contents

AVERAGE BALANCE SHEETS AND ANNUALIZED YIELDS

(in millions)

 

     QUARTERLY TRENDS      FOR THE NINE MONTHS ENDED SEPTEMBER 30,  
AVERAGE BALANCES                                       3Q18 Change                    2018 Change  
     3Q18      2Q18      1Q18      4Q17      3Q17      2Q18      3Q17      2018      2017      2017  
                                        $      %      $      %                    $      %  

 ASSETS:

                                      

Interest-bearing cash and due from banks and deposits in banks

     $1,604         $1,801         $1,442         $1,528         $1,663         ($197)        (11%)        ($59)        (4%)        $1,616         $1,902         ($286)        (15%)  
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Taxable investment securities

     25,225         25,197         25,433         25,678         25,588         28         —            (363)        (1)           25,284         25,702         (418)        (2)     

Non-taxable investment securities

                                        —         —            (1)        (14)                         (1)        (14)     
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total investment securities

     25,231         25,203         25,439         25,684         25,595         28         —            (364)        (1)           25,290         25,709         (419)        (2)     
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Investment securities and interest-bearing deposits

     26,835         27,004         26,881         27,212         27,258         (169)        (1)           (423)        (2)           26,906         27,611         (705)        (3)     
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Commercial

     39,592         39,399         37,960         37,713         37,448         193         —            2,144         6            38,990         37,603         1,387         4      

Commercial real estate

     12,656         12,071         11,549         11,396         11,401         585         5            1,255         11            12,096         11,105         991         9      

Leases

     3,028         3,073         3,114         3,201         3,302         (45)        (1)           (274)        (8)           3,071         3,517         (446)        (13)     
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total commercial loans and leases

     55,276         54,543         52,623         52,310         52,151         733         1            3,125         6            54,157         52,225         1,932         4      
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Residential mortgages

     18,147         17,488         17,162         16,794         16,323         659         4            1,824         11            17,603         15,755         1,848         12      

Home equity loans

     1,168         1,252         1,342         1,437         1,547         (84)        (7)           (379)        (24)           1,253         1,668         (415)        (25)     

Home equity lines of credit

     12,925         13,112         13,353         13,501         13,608         (187)        (1)           (683)        (5)           13,129         13,775         (646)        (5)     

Home equity loans serviced by others1

     444         480         520         564         618         (36)        (8)           (174)        (28)           481         668         (187)        (28)     

Home equity lines of credit serviced by others1

     118         130         142         156         173         (12)        (9)           (55)        (32)           130         189         (59)        (31)     

Automobile

     12,379         12,657         13,015         13,277         13,349         (278)        (2)           (970)        (7)           12,681         13,563         (882)        (7)     

Education

     8,481         8,374         8,283         8,071         7,814         107         1            667         9            8,380         7,384         996         13      

Credit cards

     1,909         1,854         1,828         1,803         1,738         55         3            171         10            1,864         1,699         165         10      

Other retail

     3,124         2,966         2,847         2,537         2,163         158         5            961         44            2,980         1,976         1,004         51      
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total retail loans

     58,695         58,313         58,492         58,140         57,333         382         1            1,362         2            58,501         56,677         1,824         3      
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total loans and leases

     113,971         112,856         111,115         110,450         109,484         1,115         1            4,487         4            112,658         108,902         3,756         3      

Loans held for sale, at fair value

     1,228         470         420         482         503         758         161            725         144            709         492         217         44      

Other loans held for sale

     129         195         255         285         234         (66)        (34)           (105)        (45)           193         158         35         22      
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Interest-earning assets

     142,163         140,525         138,671         138,429         137,479         1,638         1            4,684         3            140,466         137,163         3,303         2      

Allowance for loan and lease losses

     (1,255)        (1,246)        (1,236)        (1,222)        (1,220)        (9)        (1)           (35)        (3)           (1,246)        (1,226)        (20)        (2)     

Goodwill

     6,926         6,887         6,887         6,887         6,887         39         1            39         1            6,900         6,882         18         —      

Other noninterest-earning assets

     7,790         7,087         7,201         7,017         6,866         703         10            924         13            7,362         6,744         618         9      
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

TOTAL ASSETS

     $155,624         $153,253         $151,523         $151,111         $150,012         $2,371         2%         $5,612         4%         $153,482         $149,563         $3,919         3%   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    
 LIABILITIES AND STOCKHOLDERS’ EQUITY:                                       

 LIABILITIES:

                                      

Checking with interest

     $21,780         $22,185         $21,665         $21,459         $21,909         ($405)        (2%)        ($129)        (1%)        $21,877         $21,457         $420         2%   

Money market accounts

     36,593         36,396         37,084         37,483         37,535         197         1            (942)        (3)           36,689         37,439         (750)        (2)     

Regular savings

     10,198         9,889         9,627         9,473         9,491         309         3            707         7            9,907         9,355         552         6      

Term deposits

     18,764         17,838         16,503         16,470         15,971         926         5            2,793         17            17,710         15,104         2,606         17      
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total interest-bearing deposits

     87,335         86,308         84,879         84,885         84,906         1,027         1            2,429         3            86,183         83,355         2,828         3      

Federal funds purchased and securities sold under agreements to repurchase2

     643         504         645         685         733         139         28            (90)        (12)           598         807         (209)        (26)     

Other short-term borrowed funds

     2,239         1,677         1,481         2,432         1,624         562         34            615         38            1,802         2,283         (481)        (21)     

Long-term borrowed funds

     12,793         13,394         13,549         11,658         12,210         (601)        (4)           583         5            13,242         12,755         487         4      
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total borrowed funds

     15,675         15,575         15,675         14,775         14,567         100         1            1,108         8            15,642         15,845         (203)        (1)     
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total interest-bearing liabilities

     103,010         101,883         100,554         99,660         99,473         1,127         1            3,537         4            101,825         99,200         2,625         3      

Total demand deposits

     29,703         28,834         28,544         28,868         28,041         869         3            1,662         6            29,031         27,886         1,145         4      

Other liabilities

     2,769         2,433         2,446         2,712         2,523         336         14            246         10            2,551         2,613         (62)        (2)     
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

TOTAL LIABILITIES

     135,482         133,150         131,544         131,240         130,037         2,332         2            5,445         4            133,407         129,699         3,708         3      
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

STOCKHOLDERS’ EQUITY

     20,142         20,103         19,979         19,871         19,975         39         —            167         1            20,075         19,864         211         1      
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY

     $155,624         $153,253         $151,523         $151,111         $150,012         $2,371         2%         $5,612         4%         $153,482         $149,563         $3,919         3%   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Memo: Total average tangible common equity

     $13,011         $13,200         $13,198         $13,266         $13,376         ($189)        (1%)        ($365)        (3%)        $13,136         $13,268         ($132)        (1%)  

Total deposits (interest-bearing and demand)

     $117,038         $115,142         $113,423         $113,753         $112,947         $1,896         2%         $4,091         4%         $115,214         $111,241         $3,973         4%   

 

1

Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others.

2 

Balances are net of certain short-term receivables associated with reverse repurchase agreements.

 

8


Table of Contents

AVERAGE BALANCE SHEETS AND ANNUALIZED YIELDS, CONTINUED

(in millions, except rates)

 

AVERAGE ANNUALIZED YIELDS AND RATES

  QUARTERLY TRENDS     FOR THE NINE MONTHS  ENDED
SEPTEMBER 30,
 
  3Q18     2Q18     1Q18     4Q17     3Q17     2018     2017  
  Rate     Income/
Expense
    Rate     Income/
Expense
    Rate     Income/
Expense
    Rate     Income/
Expense
    Rate     Income/
Expense
    Rate     Income/
Expense
    Rate     Income/
Expense
 

 INTEREST-EARNING ASSETS:

                           

Interest-bearing deposits in banks

    1.85%        $7         1.77%       $8         1.61%       $6         1.30%       $5         1.14%       $5         1.75%       $21         0.87%       $13    
   

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

 

Taxable investment securities

    2.65           167         2.62           165         2.64           168         2.44           156         2.42           155         2.64           500         2.43           469    

Non-taxable investment securities

    2.60           —         2.60           —         2.60           —         2.60           —         2.60           —         2.60           —         2.60           —    
   

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

 

Total investment securities

    2.65           167         2.62           165         2.64           168         2.44           156         2.42           155         2.64           500         2.43           469    
   

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

 

Investment securities and interest-bearing deposits

      174           173           174           161           160           521           482    
   

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

 

Commercial

    4.14           419         4.07           405         3.77           357         3.65           352         3.61           344         3.99           1,181         3.45           982    

Commercial real estate

    4.56           147         4.39           134         4.11           119         3.80           110         3.69           108         4.36           400         3.46           292    

Leases

    2.74           21         2.69           21         2.61           20         2.48           20         2.54           21         2.68           62         2.50           66    
   

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

 

Total commercial loans and leases

    4.16           587         4.06           560         3.77           496         3.61           482         3.56           473         4.00           1,643         3.39           1,340    
   

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

 

Residential mortgages

    3.62           164         3.57           156         3.56           153         3.57           149         3.57           146         3.58           473         3.57           422    

Home equity loans

    5.93           18         5.91           18         5.76           19         5.60           20         5.72           22         5.86           55         5.71           71    

Home equity lines of credit

    4.66           152         4.40           144         4.20           138         3.97           135         3.93           135         4.42           434         3.68           379    

Home equity loans serviced by others1

    7.45           8         7.23           9         7.31           9         7.20           11         7.04           11         7.33           26         7.06           35    

Home equity lines of credit serviced by others1

    4.89           2         3.62           1         3.98           1         4.32           1         4.05           2         4.14           4         4.00           6    

Automobile

    3.74           117         3.60           113         3.47           112         3.39           114         3.31           111         3.60           342         3.23           328    

Education

    5.78           124         5.71           119         5.58           114         5.43           111         5.36           106         5.69           357         5.29           292    

Credit cards

    10.77           52         10.74           50         10.70           48         10.46           47         10.69           47         10.74           150         10.85           138    

Other retail

    8.10           63         8.10           60         7.97           56         7.92           51         7.88           43         8.06           179         7.94           117    
   

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

 

Total retail loans

    4.73           700         4.61           670         4.49           650         4.37           639         4.32           623         4.61           2,020         4.21           1,788    
   

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

 

Total loans and leases

    4.46           1,287         4.34           1,230         4.15           1,146         4.01           1,121         3.96           1,096         4.32           3,663         3.82           3,128    

Loans held for sale, at fair value

    4.49           14         4.15           5         3.84           4         3.70           5         3.69           5         4.27           23         3.53           13    

Other loans held for sale

    6.44           2         6.38           3         6.21           4         5.49           4         4.72           3         6.32           9         5.29           6    
   

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

 

Total interest-earning assets

    4.11           1,477         4.00           1,411         3.85           1,328         3.69           1,291         3.64           1,264         3.99           4,216         3.52           3,629    

 INTEREST-BEARING LIABILITIES:

                           

Checking with interest

    0.67           36         0.61           34         0.48           26         0.41           23         0.43           23         0.59           96         0.35           56    

Money market accounts

    1.03           95         0.87           79         0.71           65         0.61           58         0.57           54         0.87           239         0.50           140    

Regular savings

    0.12           3         0.05           1         0.05           1         0.05           1         0.04           1         0.07           5         0.04           3    

Term deposits

    1.68           80         1.50           67         1.30           53         1.18           48         1.09           45         1.51           200         0.99           112    
   

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

 

Total interest-bearing deposits

    0.98           214         0.84           181         0.69           145         0.61           130         0.58           123         0.84           540         0.50           311    

Federal funds purchased and securities sold under agreements to repurchase2

    0.93           2         0.73           1         0.68           1         0.45           1         0.50           1         0.78           4         0.36           2    

Other short-term borrowed funds

    3.21           19         3.48           14         2.40           9         1.58           9         1.55           7         3.08           42         1.23           22    

Long-term borrowed funds

    2.94           94         2.77           94         2.44           82         2.42           71         2.31           71         2.71           270         2.10           201    
   

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

 

Total borrowed funds

    2.90           115         2.78           109         2.36           92         2.19           81         2.14           79         2.68           316         1.88           225    
   

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

     

 

 

 

Total interest-bearing liabilities

    1.27           329         1.14           290         0.95           237         0.84           211         0.80           202         1.12           856         0.72           536    

 INTEREST RATE SPREAD

    2.84             2.87             2.90             2.85             2.84             2.87             2.80        

 NET INTEREST MARGIN

    3.19%          3.18%          3.16%          3.08%          3.05%          3.18%          3.00%     

Memo: Total deposit costs

    0.73%        $214         0.63%        $181         0.52%        $145         0.45%        $130         0.43%        $123         0.63%        $540         0.37%        $311    
1

Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others.

 

2

Balances are net of certain short-term receivables associated with reverse repurchase agreements; interest expense includes the full cost of the repurchase agreements and certain hedging costs.

 

9


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SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATING

(in millions, except ratio data)

 

    THIRD QUARTER 2018     SECOND QUARTER 2018     CHANGE  
                                                   

 

    3Q18 from 2Q18    

 
   

 

  Consumer  
Banking

      Commercial  
Banking
      Other1         Consolidated         Consumer  
Banking
      Commercial  
Banking
      Other1         Consolidated         $/bps         %    

 

Net interest income

    $776          $380          ($8)        $1,148         $759         $376         ($14)        $1,121         $27               2%  

 

Noninterest income

    258          140          18         416         228         140         20         388         28               7     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

Total revenue

    1,034          520          10         1,564         987         516         6         1,509         55               4     

 

Noninterest expense

    686          202          22         910         658         200         17         875         35               4     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

Profit (loss) before provision for credit losses

    348          318          (12)        654         329         316         (11)        634         20               3     

 

Provision for credit losses

    71          14          (7)        78         66         9         10         85         (7)              (8)    
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

Income (loss) before income tax expense (benefit)

    277          304          (5)        576         263         307         (21)        549         27               5     

 

Income tax expense (benefit)

    70          70          (7)        133         66         70         (12)        124         9               7     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

Net income (loss)

    $207          $234          $2         $443         $197         $237         ($9)        $425         $18               4%  
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

Average Balances

                   

 

Total assets

    $62,974          $52,871          $39,779         $155,624         $61,232         $52,170         $39,851         $153,253         $2,371               2%  

 

Total loans and leases2

    61,045          51,881          2,402         115,328         59,830         51,202         2,489         113,521         1,807               2     

 

Deposits

    78,128          31,224          7,686         117,038         77,402         30,214         7,526         115,142         1,896               2     

 

Interest-earning assets

    61,097          52,137          28,929         142,163         59,880         51,404         29,241         140,525         1,638               1     

 

Key Metrics

                   

 

Net interest margin

    5.04%       2.89%       NM         3.19%       5.08%       2.93%       NM         3.18%       1  bps    

 

Efficiency ratio

    66.29          38.83          NM         58.20         66.68         38.80         NM         57.95         25  bps    

 

Loans-to-deposits ratio (period-end balances)3

    77.15          169.64          NM         97.99         76.56         167.02         NM         96.87         112  bps    

 

Loans-to-deposits ratio (average balances)3

    76.79          165.17          NM         97.38         76.92         168.23         NM         98.01         (63) bps    

 

Return on average total tangible assets

    1.31          1.75          NM         1.18         1.29         1.82         NM         1.16         2  bps    

 

1

Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses and expenses, including income tax expense, not attributed to our Consumer Banking or Commercial Banking segments.

2 

Includes loans held for sale.

3 

In the third quarter of 2018, we revised our method of calculating the loans-to-deposits ratio to exclude loans held for sale. Prior periods have been adjusted to conform with the current period presentation.

 

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SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATING, CONTINUED

(in millions, except ratio data)

 

    THIRD QUARTER 2018     THIRD QUARTER 2017     CHANGE  
                                                   

 

    3Q18 from 3Q17    

 
   

 

  Consumer  
Banking

      Commercial  
Banking
        Other1           Consolidated         Consumer  
Banking
      Commercial  
Banking
        Other1           Consolidated           $/bps             %      

 

Net interest income

    $776          $380          ($8)        $1,148          $674          $354         $34          $1,062          $86               8%  

 

Noninterest income

    258          140          18         416          227          136          18          381          35               9     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

Total revenue

    1,034          520          10         1,564          901          490          52          1,443          121               8     

 

Noninterest expense

    686          202          22         910          648          195          15          858          52               6     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

Profit (loss) before provision for credit losses

    348          318          (12)        654          253          295          37          585          69               12     

 

Provision for credit losses

    71          14          (7)        78          65          —          7          72          6               8     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

Income (loss) before income tax expense (benefit)

    277          304          (5)        576          188          295          30          513          63               12     

 

Income tax expense (benefit)

    70          70          (7)        133          66          94          5          165          (32)              (19)    
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

Net income

    $207          $234          $2         $443          $122          $201          $25          $348          $95               27%  
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

Average Balances

                   

 

Total assets

    $62,974          $52,871          $39,779         $155,624          $60,012          $49,833          $40,167          $150,012          $5,612               4%  

 

Total loans and leases2

    61,045          51,881          2,402         115,328          58,679          48,746          2,796          110,221          5,107               5     

 

Deposits

    78,128          31,224          7,686         117,038          75,085          30,751          7,111          112,947          4,091               4     

 

Interest-earning assets

    61,097          52,137          28,929         142,163          58,729          48,875          29,875          137,479          4,684               3     

 

Key Metrics

                   

 

Net interest margin

    5.04%       2.89%       NM         3.19%       4.55%       2.88%       NM          3.05%       14  bps    

 

Efficiency ratio

    66.29          38.83          NM         58.20          71.88          39.39          NM          59.41          (121) bps    

 

Loans-to-deposits ratio (period-end balances)3

    77.15          169.64          NM         97.99          78.13          157.87          NM          97.28          71  bps    

 

Loans-to-deposits ratio (average balances)3

    76.79          165.17          NM         97.38          77.69          157.26          NM          96.93          45  bps    

 

Return on average total tangible assets

    1.31          1.75          NM         1.18          0.81          1.60          NM          0.96          22  bps    

 

1

Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses and expenses, including income tax expense, not attributed to our Consumer Banking or Commercial Banking segments.

2 

Includes loans held for sale.

3 

In the third quarter of 2018, we revised our method of calculating the loans-to-deposits ratio to exclude loans held for sale. Prior periods have been adjusted to conform with the current period presentation.

 

11


Table of Contents

SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATING, CONTINUED

(in millions, except ratio data)

 

    FOR THE NINE MONTHS ENDED SEPTEMBER 30, 2018     FOR THE NINE MONTHS ENDED SEPTEMBER 30, 2017     CHANGE  
                                                   

 

2018 from 2017

 
   

 

  Consumer  
Banking

      Commercial  
Banking
        Other1           Consolidated         Consumer  
Banking
      Commercial  
Banking
        Other1           Consolidated           $/bps             %      

 

Net interest income2

    $2,268          $1,113          ($21)        $3,360          $1,969          $1,044          $80         $3,093          $267               9%  

 

Noninterest income

    708          405          62         1,175          676          400          54         1,130          45               4     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

Total revenue

    2,976          1,518          41         4,535          2,645          1,444          134         4,223          312               7     

 

Noninterest expense

    2,000          610          58         2,668          1,939          577          60         2,576          92               4     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

Profit (loss) before provision for credit losses

    976          908          (17)        1,867          706          867          74         1,647          220               13     

 

Provision for credit losses

    209          19          13         241          189          20          29         238          3               1     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

Income (loss) before income tax expense (benefit)

    767          889          (30)        1,626          517          847          45         1,409          217               15     

 

Income tax expense (benefit)

    193          203          (26)        370          182          279          (38)        423          (53)              (13)    
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

Net income (loss)

    $574          $686          ($4)        $1,256          $335          $568          $83         $986          $270               27%  
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

Average Balances

                   

 

Total assets

    $61,857          $51,820          $39,805         $153,482          $59,310          $49,604          $40,649         $149,563          $3,919               3%  

 

Total loans and leases3

    60,277          50,799          2,484         113,560          57,975          48,560          3,017         109,552          4,008               4     

 

Deposits

    76,992          30,736          7,486         115,214          74,778          29,496          6,967         111,241          3,973               4     

 

Interest-earning assets

    60,328          51,016          29,122         140,466          58,026          48,696          30,441         137,163          3,303               2     

 

Key Metrics

                   

 

Net interest margin

    5.03%       2.92%       NM         3.18%       4.54%       2.87%       NM         3.00%       18  bps    

 

Efficiency ratio

    67.20          40.16          NM         58.84          73.28          39.89          NM         60.99          (215) bps    

 

Loans-to-deposits ratio (period-end balances)4

    77.15          169.64          NM         97.99          78.13          157.87          NM         97.28          71  bps    

 

Loans-to-deposits ratio (average balances)4

    77.59          164.08          NM         97.78          77.04          163.72          NM         97.90          (12) bps    

 

Return on average total tangible assets

    1.24          1.77          NM         1.14          0.76          1.53          NM         0.92          22  bps    

 

1

Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses and expenses, including income tax expense, not attributed to our Consumer Banking or Commercial Banking segments.

 

2 

We periodically evaluate and refine our methodologies used to allocate items among our business operating segments. In the first quarter of 2018, we enhanced our assumptions for the liquidity and deposit component within our Funds Transfer Pricing (“FTP”) methodology which provides a credit for sources of funds and a charge for the use of funds by each business operating segment. The enhancement largely provides increased credit for the stability of deposit composition, and an increased charge for unused commitments under lending arrangements. Prior periods have not been adjusted for this change.

 

3 

Includes loans held for sale.

 

4 

In the third quarter of 2018, we revised our method of calculating the loans-to-deposits ratio to exclude loans held for sale. Prior periods have been adjusted to conform with the current period presentation.

 

12


Table of Contents

SEGMENT FINANCIAL HIGHLIGHTS - CONSUMER BANKING

(in millions, except ratio data)

 

    QUARTERLY TRENDS     FOR THE NINE MONTHS ENDED SEPTEMBER 30,  

 

CONSUMER BANKING

                                3Q18 Change                 2018 Change  
   

 

3Q18

    2Q18     1Q18     4Q17     3Q17     2Q18     3Q17     2018     2017     2017  
                                 

 

    $/bps    

          %               $/bps             %                           $/bps               %        

 

 Net interest income1

    $776          $759          $733          $682          $674          $17               2%       $102               15%       $2,268          $1,969          $299               15%  

 

 Noninterest income

    258          228          222          229          227          30               13          31               14          708          676          32               5     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 

 Total revenue

    1,034          987          955          911          901          47               5          133               15          2,976          2,645          331               13     

 

 Noninterest expense

    686          658          656          654          648          28               4          38               6          2,000          1,939          61               3     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 

 Profit before provision for credit losses

    348          329          299          257          253          19               6          95               38          976          706          270               38     

 

 Provision for credit losses

    71          66          72          76          65          5               8          6               9          209          189          20               11     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 

 Income before income tax expense

    277          263          227          181          188          14               5          89               47          767          517          250               48     

 

 Income tax expense

    70          66          57          64          66          4               6          4               6          193          182          11               6     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 

 Net income

    $207          $197          $170          $117          $122          $10               5%       $85               70%       $574          $335          $239               71%  
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 

 Average Balances

                         

 

 Total assets

    $62,974          $61,232          $61,348          $60,911          $60,012          $1,742               3%       $2,962               5%       $61,857          $59,310          $2,547               4%  

 

 Total loans and leases2

    61,045          59,830          59,942          59,547          58,679          1,215               2          2,366               4          60,277          57,975          2,302               4     

 

 Deposits

    78,128          77,402          75,416          75,154          75,085          726               1          3,043               4          76,992          74,778          2,214               3     

 

 Interest-earning assets

    61,097          59,880          59,994          59,598          58,729          1,217               2          2,368               4          60,328          58,026          2,302               4     

 

 Key Metrics

                         

 

 Net interest margin

    5.04%       5.08%       4.96%       4.54%       4.55%       (4) bps         49  bps         5.03%       4.54%       49  bps    

 

 Efficiency ratio

    66.29          66.68          68.72          71.90          71.88          (39) bps         (559) bps         67.20          73.28          (608) bps    

 

 Loans-to-deposits ratio (period-end balances)3

    77.15          76.56          76.43          79.05          78.13          59 bps         (98) bps         77.15          78.13          (98) bps    

 

 Loans-to-deposits ratio (average balances)3

    76.79          76.92          79.14          78.80          77.69          (13) bps         (90) bps         77.59          77.04          55  bps    

 

 Return on average total tangible assets

    1.31          1.29          1.12          0.76          0.81          2  bps         50  bps         1.24          0.76          48  bps    

 

1 

We periodically evaluate and refine our methodologies used to allocate items among our business operating segments. In the first quarter of 2018, we enhanced our assumptions for the liquidity and deposit component within our Funds Transfer Pricing (“FTP”) methodology which provides a credit for sources of funds and a charge for the use of funds by each business operating segment. The enhancement largely provides increased credit for the stability of deposit composition, and an increased charge for unused commitments under lending arrangements. Prior periods have not been adjusted for this change.

 

2

Includes loans held for sale.

 

3 

In the third quarter of 2018, we revised our method of calculating the loans-to-deposits ratio to exclude loans held for sale. Prior periods have been adjusted to conform with the current period presentation.

 

13


Table of Contents

SEGMENT FINANCIAL HIGHLIGHTS - CONSUMER BANKING, CONTINUED

(in millions, except ratio data)

 

    QUARTERLY TRENDS         FOR THE NINE MONTHS ENDED SEPTEMBER 30,       
                                  3Q18 Change                 2018 Change  
    3Q18     2Q18     1Q18     4Q17     3Q17     2Q18     3Q17     2018     2017     2017  
                                        $/bps                 %                 $/bps                 %                             $/bps                 %        

Mortgage Banking Fees1

                         

 

Production revenue

    $31          $18          $15          $21          $22          $13               72%       $9               41%       $64          $63          $1               2%  

 

Mortgage servicing revenue

    16          9          7          6          5          7               78          11               220          32          16          16               100     

 

MSR valuation changes, net of hedge impact

    2          —          3          1          —          2               100          2               100          5          1          4               NM   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 

Total mortgage banking fees

    $49          $27          $25          $28          $27          $22               81%       $22               81%       $101          $80          $21               26%  
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Gain on sale of secondary originations1,2

    0.96%       2.24%       2.17%       2.47%       2.64%       (128) bps         (168) bps         1.30%       2.52%       (122) bps    
                         

Residential Real Estate Originations1

 

                       

 

Retail

    $1,939          $1,729          $1,367          $1,687          $1,875          $210               12%       $64               3%       $5,035          $5,490          ($455)                    (8%)  

 

Third Party

    2,178          —          —          —          —          2,178               100          $2,178               100          2,178          —          2,178               100     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Total

    $4,117          $1,729          $1,367          $1,687          $1,875          $2,388              138%       $2,242              120%       $7,213          $5,490          $1,723              31%  
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   
                         

 

Originated for sale

    74%       42%       45%       45%       41%       3,200  bps         3,300  bps         61%       39%       2,200  bps    

 

Originated for investment

    26          58          55          55          59          (3,200) bps         (3,300) bps         39          61          (2,200) bps    
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

           

 

 

   

 

 

     

Total

    100%       100%       100%       100%       100%               100%       100%      
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

           

 

 

   

 

 

     
                         

Mortgage Servicing Information (UPB)1

 

                       

 

Loans serviced for others

    $67,520          $21,589          $20,248          $17,904          $17,718          $45,931               213%       $49,802               NM          $67,520          $17,718          $49,802               NM   

 

Owned loans serviced

    17,709          16,553          15,963          15,598          15,197          1,156               7          2,512               17          17,709          15,197          2,512               17     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Total

      $85,229            $38,142            $36,211            $33,502            $32,915            $47,087               123%         $52,314               159%         $85,229            $32,915            $52,314               159%  
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   
                         

 

MSR carrying value1,3

    $831          $217          $201          $198          $167          $614               NM          $664               NM          $831          $167          $664               NM   

 

1 

Beginning in the third quarter of 2018, results reflect the impact of the August 1, 2018 Franklin American Mortgage Company acquisition.

 

2 

In the first quarter 2018, we revised our method of calculating the gain on sale of secondary originations. Prior periods have been adjusted to conform with the current period presentation.

 

3 

The MSR carrying value as of September 30, 2018 reflects $612 million held at fair value and $219 million held at the lower of cost or market. The MSR carrying value for all prior periods is at the lower of cost or market.

 

14


Table of Contents

SEGMENT FINANCIAL HIGHLIGHTS - COMMERCIAL BANKING

(in millions, except ratio data)

 

    QUARTERLY TRENDS     FOR THE NINE MONTHS ENDED
SEPTEMBER 30,
 

 

COMMERCIAL BANKING

                                3Q18 Change                 2018 Change  
   

 

3Q18

    2Q18     1Q18     4Q17     3Q17     2Q18     3Q17     2018     2017     2017  
                                 

 

      $/bps      

          %                 $/bps                 %                             $/bps                 %        

 

 Net interest income1

    $380          $376          $357          $367          $354          $4               1%          $26               7%       $1,113          $1,044          $69               7%  

 

 Noninterest income

    140          140          125          138          136          —               —             4               3          405          400          5               1     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 

 Total revenue

    520          516          482          505          490          4               1             30               6          1,518          1,444          74               5     

 

 Noninterest expense

    202          200          208          195          195          2               1             7               4          610          577          33               6     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 

 Profit before provision for credit losses

    318          316          274          310          295          2               1             23               8          908          867          41               5     

 

 Provision for credit losses

    14          9          (4)         (1)         —          5               56             14               100          19          20          (1)              (5)    
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 

 Income before income tax expense

    304          307          278          311          295          (3)              (1)           9               3          889          847          42               5     

 

 Income tax expense

    70          70          63          105          94          —               —             (24)              (26)         203          279          (76)              (27)    
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 

 Net income

    $234          $237          $215          $206          $201          ($3)              (1%)       $33               16%       $686          $568          $118               21%  
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 

 Average Balances

                         

 

 Total assets

    $52,871          $52,170          $50,393          $50,169          $49,833          $701               1%        $3,038               6%       $51,820          $49,604          $2,216               4%  

 

 Total loans and leases2

    51,881          51,202          49,285          48,938          48,746          679               1           3,135               6          50,799          48,560          2,239               5     

 

 Deposits

    31,224          30,214          30,766          31,514          30,751          1,010               3           473               2          30,736          29,496          1,240               4     

 

 Interest-earning assets

    52,137          51,404          49,479          49,118          48,875          733               1           3,262               7          51,016          48,696          2,320               5     

 

 Key Metrics

                         

 

 Net interest margin

    2.89%       2.93%       2.93%       2.96%       2.88%       (4) bps         1  bps         2.92%       2.87%       5  bps    

 

 Efficiency ratio

    38.83          38.80          43.07          38.84          39.39          3  bps         (56) bps         40.16          39.89          27  bps    

 

 Loans-to-deposits ratio (period-end balances)3

    169.64          167.02          160.16          151.54          157.87          262  bps         1,177  bps         169.64          157.87          NM    

 

 Loans-to-deposits ratio (average balances)3

    165.17          168.23          158.84          154.03          157.26          (306) bps         791  bps         164.08          163.72          36  bps    

 

 Return on average total tangible assets

    1.75          1.82          1.73          1.62          1.60          (7) bps         15  bps         1.77          1.53          24  bps    

 

1 

We periodically evaluate and refine our methodologies used to allocate items among our business operating segments. In the first quarter of 2018, we enhanced our assumptions for the liquidity and deposit component within our Funds Transfer Pricing (“FTP”) methodology which provides a credit for sources of funds and a charge for the use of funds by each business operating segment. The enhancement largely provides increased credit for the stability of deposit composition, and an increased charge for unused commitments under lending arrangements. Prior periods have not been adjusted for this change.

 

2 

Includes loans held for sale.

 

3 

In the third quarter of 2018, we revised our method of calculating the loans-to-deposits ratio to exclude loans held for sale. Prior periods have been adjusted to conform with the current period presentation.

 

15


Table of Contents

SEGMENT FINANCIAL HIGHLIGHTS - OTHER

(in millions)

 

    QUARTERLY TRENDS         FOR THE NINE MONTHS ENDED SEPTEMBER 30,       

 

OTHER1

                                3Q18 Change                 2018 Change  
   

 

3Q18

    2Q18     1Q18     4Q17     3Q17     2Q18     3Q17     2018     2017     2017  
                                 

 

      $/bps      

          %                 $/bps                 %                             $/bps                 %        

 

 Net interest income

    ($8)        ($14)        $1         $31         $34         $6         43%       ($42)        (124%)       ($21)        $80         ($101)        (126%)  

 

 Noninterest income

    18         20         24         37         18         (2)        (10)         —         —           62         54         8         15      
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 

 Total revenue

    10         6         25         68         52         4         67          (42)        (81)          41         134         (93)        (69)     

 

 Noninterest expense

    22         17         19         49         15         5         29          7         47           58         60         (2)        (3)     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 

 (Loss) profit before provision for credit losses

    (12)        (11)        6         19         37         (1)        (9)         (49)        (132)          (17)        74         (91)        (123)     

 

 Provision for credit losses

    (7)        10         10         8         7         (17)        (170)         (14)        (200)          13         29         (16)        (55)     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 

 (Loss) income before income tax (benefit) expense

    (5)        (21)        (4)        11         30         16         76          (35)        (117)          (30)        45         (75)        (167)     

 

 Income tax (benefit) expense

    (7)        (12)        (7)        (332)        5         5         42          (12)        (240)          (26)        (38)        12         32      
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 

 Net income (loss)

    $2         ($9)        $3         $343         $25         $11         122%       ($23)        (92%)       ($4)        $83         ($87)        (105%)  
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 

 Average Balances

                         

 

 Total assets

    $39,779         $39,851         $39,782         $40,031         $40,167         ($72)        —%       ($388)        (1%)       $39,805         $40,649         ($844)        (2%)  

 

 Total loans and leases2

    2,402         2,489         2,563         2,732         2,796         (87)        (3)         (394)        (14)          2,484         3,017         (533)        (18)     

 

 Deposits

    7,686         7,526         7,241         7,085         7,111         160         2          575         8           7,486         6,967         519         7      

 

 Interest-earning assets

    28,929         29,241         29,198         29,713         29,875         (312)        (1)         (946)        (3)          29,122         30,441         (1,319)        (4)     

 

1

Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses and expenses, including income tax expense, not attributed to our Consumer Banking or Commercial Banking segments.

 

2 

Includes loans held for sale.

 

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SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATED

(in millions, except ratio data)

 

     QUARTERLY TRENDS      FOR THE NINE MONTHS ENDED SEPTEMBER 30,  
CONSOLIDATED                                       3Q18 Change                    2018 Change  
         3Q18              2Q18              1Q18              4Q17              3Q17                  2Q18              3Q17      2018      2017      2017  
                                            $/bps              %              $/bps              %                            $/bps              %      

Net interest income

     $1,148             $1,121             $1,091             $1,080              $1,062             $27               2%        $86              8%        $3,360             $3,093             $267               9%  

Noninterest income

     416             388             371             404              381             28               7           35              9           1,175             1,130             45               4     
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total revenue

     1,564             1,509             1,462             1,484              1,443             55               4           121              8           4,535             4,223             312               7     

Noninterest expense

     910             875             883             898              858             35               4           52              6           2,668             2,576             92               4     
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Profit before provision for credit losses

     654             634             579             586              585             20               3           69              12           1,867             1,647             220               13     

Provision for credit losses

     78             85             78             83              72             (7)              (8)          6              8           241              238             3               1     
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Income before income tax expense (benefit)

     576             549             501             503              513             27               5           63              12           1,626             1,409             217               15     

Income tax expense (benefit)

     133             124             113             (163)             165             9               7           (32)             (19)          370             423             (53)              (13)    
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Net income

     $443             $425             $388             $666              $348             $18               4%        $95              27%        $1,256             $986             $270               27%  
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Average Balances

                                      

Total assets

     $155,624             $153,253             $151,523             $151,111              $150,012             $2,371               2%        $5,612              4%        $153,482             $149,563             $3,919               3%  

Total loans and leases1

     115,328             113,521             111,790             111,217              110,221             1,807               2           5,107              5           113,560             109,552             4,008               4     

Deposits

     117,038             115,142             113,423             113,753              112,947             1,896               2           4,091              4           115,214             111,241             3,973               4     

Interest-earning assets

     142,163             140,525             138,671             138,429              137,479             1,638               1           4,684              3           140,466             137,163             3,303               2     

Key Metrics

                                      

Net interest margin

     3.19%         3.18%          3.16%          3.08%           3.05%          1 bps            14 bps            3.18%          3.00%          18 bps      

Efficiency ratio

     58.20             57.95             60.43             60.52              59.41             25 bps            (121) bps           58.84             60.99             (215) bps      

Loans-to-deposits ratio (period-end balances)2

     97.99             96.87             96.28             96.11              97.28             112 bps            71 bps            97.99             97.28             71 bps      

Loans-to-deposits ratio (average balances)2

     97.38             98.01             97.96             97.10              96.93             (63) bps           45 bps            97.78             97.90             (12) bps      

Return on average total tangible assets

     1.18             1.16             1.08             1.83              0.96             2 bps            22 bps            1.14             0.92             22 bps      

 

1

Includes loans held for sale.

 

2 

In the third quarter of 2018, we revised our method of calculating the loans-to-deposits ratio to exclude loans held for sale. Prior periods have been adjusted to conform with the current period presentation.

 

17


Table of Contents

CREDIT-RELATED INFORMATION

(in millions)

 

     AS OF      SEPTEMBER 30, 2018 CHANGE  
         Sept 30, 2018              June 30, 2018              Mar 31, 2018              Dec 31, 2017              Sept 30, 2017                June 30, 2018                  Sept 30, 2017        
                                                $                      %                      $                      %          

 CREDIT EXPOSURE:

                          

 Loans and leases:

                          

Commercial

     $39,770            $39,278            $38,277            $37,562            $37,706            $492             1%          $2,064             5%    

Commercial real estate

     12,630            12,528            11,775            11,308            11,426            102             1              1,204             11       

Leases

             3,005            3,082            3,092            3,161            3,249            (77)            (2)             (244)            (8)      
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Total commercial loans and leases

     55,405            54,888            53,144            52,031            52,381            517             1              3,024             6       

Residential mortgages

     18,493            17,814            17,346            17,045            16,619            679             4              1,874             11       

Home equity loans

     1,131            1,211            1,298            1,392            1,483            (80)            (7)             (352)            (24)      

Home equity lines of credit

     12,863            13,014            13,190            13,483            13,555            (151)            (1)             (692)            (5)      

Home equity loans serviced by others1

     429            465            504            542            599            (36)            (8)             (170)            (28)      

Home equity lines of credit serviced by others1

     114            124            136            149            166            (10)            (8)             (52)            (31)      

Automobile

     12,255            12,517            12,794            13,204            13,311            (262)            (2)             (1,056)            (8)      

Education

     8,712            8,450            8,324            8,134            8,014            262             3              698             9       

Credit card

     1,911            1,877            1,808            1,848            1,754            34             2              157             9       

Other retail

     3,407            3,047            2,881            2,789            2,269            360             12              1,138             50       
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Total retail loans

     59,315            58,519            58,281            58,586            57,770            796             1              1,545             3       
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Total loans and leases

     114,720            113,407            111,425            110,617            110,151            1,313             1              4,569             4       

 Derivative receivable:

                          

Derivative receivable - commercial

     166            217            268            611            588            (51)            (24)             (422)            (72)      

Derivative receivable - retail

     7            7            6            6            8            —             —              (1)            (13)      
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Total derivative receivable

     173            224            274            617            596            (51)            (23)             (423)            (71)      
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Total credit-related assets

     114,893            113,631            111,699            111,234            110,747            1,262             1              4,146             4       

 Lending-related arrangements:

                          

Undrawn commitments to extend

credit - commercial

     38,982            37,657            35,915            35,745            34,871            1,325             4              4,111             12       

Financial standby letters of credit

     1,934            1,974            1,966            2,036            2,080            (40)            (2)             (146)            (7)      

Performance letters of credit

     131            120            109            47            42            11             9              89             212       

Commercial letters of credit

     74            56            43            53            68            18             32              6             9       

Marketing rights

     37            39            41            41            41            (2)            (5)             (4)            (10)      

Risk participation agreements

     14            14            18            16            20            —             —              (6)            (30)      
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Total commercial lending-related arrangements

     41,172            39,860            38,092            37,938            37,122            1,312             3              4,050             11       

Undrawn commitments to extend credit - retail

     27,747            27,732            27,192            27,214            27,063            15             —              684             3       

Residential mortgage loans sold with recourse

     6            6            6            7            7            —             —              (1)            (14)      
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Total retail lending-related arrangements

     27,753            27,738            27,198            27,221            27,070            15             —              683             3       
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Total lending-related arrangements

     68,925            67,598            65,290            65,159            64,192            1,327             2              4,733             7       
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Total credit exposure

     $183,818            $181,229            $176,989            $176,393            $174,939            $2,589             1%          $8,879             5%    
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

 Memo: Total credit exposure by product:

                          

Commercial exposure

     $96,743            $94,965            $91,504            $90,580            $90,091            $1,778             2%          $6,652             7%    

Retail exposure

     87,075            86,264            85,485            85,813            84,848            811             1             2,227             3       
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Total credit exposure

     $183,818            $181,229            $176,989            $176,393            $174,939            $2,589             1%          $8,879             5%    
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

 

1 

Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others.

 

18


Table of Contents

CREDIT-RELATED INFORMATION, CONTINUED

(in millions, except ratio data)

 

     AS OF      SEPTEMBER 30, 2018 CHANGE  
       Sept 30, 2018          June 30, 2018          Mar 31, 2018          Dec 31, 2017          Sept 30, 2017          June 30, 2018          Sept 30, 2017    
                                            $/bps              %              $/bps              %      

 NONPERFORMING ASSETS:

                          

Commercial

     $228             $249             $244             $238             $297             ($21)                 (8%)               ($69)                 (23%)      

Commercial real estate

     30             31             30             27             28             (1)                 (3)               2                   7           

Leases

     —             —             —             —             —             —                   —                 —                   —           
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Total commercial loans and leases

     258             280             274             265             325             (22)                 (8)               (67)                 (21)         

Residential mortgages

     136             119             128             128             124             17                   14                 12                   10           

Home equity loans

     53             59             66             72             76             (6)                 (10)               (23)                 (30)         

Home equity lines of credit

     221             225             235             233             236             (4)                 (2)               (15)                 (6)         

Home equity loans serviced by others1

     19             19             23             25             26             —                   —                 (7)                 (27)         

Home equity lines of credit serviced by others1

     16             17             17             18             21             (1)                 (6)               (5)                 (24)         

Automobile

     67             62             60             70             66             5                   8                 1                   2           

Education

     38             40             41             38             38             (2)                 (5)               —                   —           

Credit card

     17             17             18             17             15             —                   —                 2                   13           

Other retail

     7             7             6             5             5             —                   —                 2                   40           
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Total retail loans

     574             565             594             606             607             9                   2                 (33)                 (5)         
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Nonperforming loans and leases

     832             845             868             871             932             (13)                   (2)               (100)                 (11)         
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Other nonperforming assets - Retail

     31             29             34             36             37             2                   7                 (6)                 (16)         
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Nonperforming assets

     $863             $874             $902             $907             $969             ($11)                 (1%)            ($106)                 (11%)      
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

 NONPERFORMING ASSETS

 BY PRODUCT:

                          

Commercial

     $258             $280             $274             $265             $325             ($22)                 (8%)            ($67)                 (21%)      

Retail

     605             594             628             642             644             11                   2                 (39)                 (6)         
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

Total nonperforming assets

     $863             $874             $902             $907             $969             ($11)                 (1%)            ($106)                 (11%)      
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

    

 ASSET QUALITY RATIOS:

                          

Allowance for loan and lease losses to loans and leases

     1.08%          1.10%          1.12%          1.12%          1.11%          (2) bps             (3) bps      

Allowance for loan and lease losses to nonperforming loans and leases

     149.29             148.20             143.60             141.96             131.35             109 bps             NM       

Nonperforming loans and leases to loans and leases

     0.73             0.75             0.78             0.79             0.85             (2) bps             (12) bps       

Nonperforming assets to total assets

     0.54             0.56             0.59             0.60             0.64             (2) bps             (10) bps       

 

1 

Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others.

 

19


Table of Contents

CREDIT-RELATED INFORMATION, CONTINUED

(in millions)

 

     QUARTERLY TRENDS       FOR THE NINE MONTHS ENDED SEPTEMBER 30,  
                                                3Q18 Change                             2018 Change  
         3Q18              2Q18              1Q18              4Q17              3Q17              2Q18              3Q17               2018              2017              2017      
                                            $              %              $              %                             $              %      
 CHARGE-OFFS, RECOVERIES AND RELATED  RATIOS                                       

 GROSS CHARGE-OFFS:

                                      

Commercial

     $14             $14             $3             $15             $3             $—             —%          $11             NM             $31             $47             ($16)            (34%)   

Commercial real estate

     4             —             —             —             9             4             100             (5)            (56)             4             13             (9)            (69)      

Leases

     —             —             —             —             —             —             —             —             —              —             —             —             —       
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total commercial loans and leases

     18             14             3             15             12             4             29             6             50              35             60             (25)            (42)      

Residential mortgages

     2             2             2             2             3             —             —             (1)            (33)             6             9             (3)            (33)      

Home equity loans

     1             1             3             2             4             —             —             (3)            (75)             5             9             (4)            (44)      

Home equity lines of credit

     6             7             7             7             8             (1)            (14)            (2)            (25)             20             27             (7)            (26)      

Home equity loans serviced by others1

     1             2             3             3             3             (1)            (50)            (2)            (67)             6             12             (6)            (50)      

Home equity lines of credit serviced by others1

     1             1             1             —             1             —             —             —             —              3             5             (2)            (40)      

Automobile

     39             36             46             50             46             3             8             (7)            (15)             121             131             (10)            (8)      

Education

     17             19             15             19             13             (2)            (11)            4             31              51             40             11             28       

Credit card

     17             18             16             15             15             (1)            (6)            2             13              51             46             5             11       

Other retail

     25             20             20             18             15             5             25             10             67              65             42             23             55       
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total retail loans

     109             106             113             116             108             3             3             1             1              328             321             7             2       
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total gross charge-offs

     $127             $120             $116             $131             $120             $7             6%          $7             6%           $363             $381             ($18)            (5%)   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

 GROSS RECOVERIES:

                                      

Commercial

     $2             $2             $5             $13             $12             $—             —%          ($10)            (83%)          $9             $24             ($15)            (63%)   

Commercial real estate

     —             —             1             —             —             —             —             —             —              1             3             (2)            (67)      

Leases

     —             —             —             —             —             —             —             —             —              —             —             —             —       
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total commercial loans and leases

     2             2             6             13             12             —             —             (10)            (83)             10             27             (17)            (63)      

Residential mortgages

     1             1             2             1             2             —             —             (1)            (50)             4             5             (1)            (20)      

Home equity loans

     2             4             3             3             4             (2)            (50)            (2)            (50)             9             10             (1)            (10)      

Home equity lines of credit

     4             4             4             4             4             —             —             —             —              12             12             —             —       

Home equity loans serviced by others1

     4             3             4             4             5             1             33             (1)            (20)             11             14             (3)            (21)      

Home equity lines of credit serviced by others1

     2             2             1             1             2             —             —             —             —              5             6             (1)            (17)      

Automobile

     16             18             18             18             18             (2)            (11)            (2)            (11)             52             55             (3)            (5)      

Education

     4             4             4             5             3             —             —             1             33              12             10             2             20       

Credit card

     2             3             1             1             2             (1)            (33)            —             —              6             6             —             —       

Other retail

     4             3             3             3             3             1             33             1             33              10             9             1             11       
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total retail loans

     39             42             40             40             43             (3)            (7)            (4)            (9)             121             127             (6)            (5)      
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total gross recoveries

     $41             $44             $46             $53             $55             ($3)            (7%)         ($14)            (25%)          $131             $154             ($23)            (15%)   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

 NET CHARGE-OFFS (RECOVERIES):

                                      

Commercial

     $12             $12             ($2)            $2             ($9)            $—             —%          $21             233%           $22             $23             ($1)            (4%)   

Commercial real estate

     4             —             (1)            —             9             4             100             (5)            (56)             3             10             (7)            (70)      

Leases

     —             —             —             —             —             —             —             —             —              —             —             —             —       
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total commercial loans and leases

     16             12             (3)            2             —             4             33             16             100              25             33             (8)            (24)      

Residential mortgages

     1             1             —             1             1             —             —             —             —              2             4             (2)            (50)      

Home equity loans

     (1)            (3)            —             (1)            —             2             67             (1)            100              (4)            (1)            (3)            NM       

Home equity lines of credit

     2             3             3             3             4             (1)            (33)            (2)            (50)             8             15             (7)            (47)      

Home equity loans serviced by others1

     (3)            (1)            (1)            (1)            (2)            (2)            (200)            (1)            (50)             (5)            (2)            (3)            (150)      

Home equity lines of credit serviced by others1

     (1)            (1)            —             (1)            (1)            —             —             —             —              (2)            (1)            (1)            (100)      

Automobile

     23             18             28             32             28             5             28             (5)            (18)             69             76             (7)            (9)      

Education

     13             15             11             14             10             (2)            (13)            3             30              39             30             9             30       

Credit card

     15             15             15             14             13             —             —             2             15              45             40             5             13       

Other retail

     21             17             17             15             12             4             24             9             75              55             33             22             67       
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total retail loans

     70             64             73             76             65             6             9             5             8              207             194             13             7       
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total net charge-offs (recoveries)

     $86             $76             $70             $78             $65             $10             13%          $21             32%           $232             $227             $5             2%    
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

 

1

Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others.

 

20


Table of Contents

CREDIT-RELATED INFORMATION, CONTINUED

(in millions, except rates)

 

     QUARTERLY TRENDS      FOR THE NINE MONTHS ENDED SEPTEMBER 30,  
                                        3Q18 Change                    2018 Change  
         3Q18              2Q18              1Q18              4Q17              3Q17              2Q18              3Q17              2018              2017              2017      
                                            $/bps              %              $/bps              %                            $/bps              %      

ANNUALIZED NET CHARGE-OFF (RECOVERY) RATES

                                      

Commercial

     0.13%          0.12%          (0.02%)         0.02%          (0.09%)         1 bps                22 bps                0.08%          0.08%          — bps         

Commercial real estate

     0.11             —              (0.02)            (0.01)            0.33             11 bps                (22) bps               0.04             0.12             (8) bps         

Leases

     —              —              (0.01)            —              —              — bps                — bps               —              —              — bps         

Total commercial loans and leases

     0.12             0.09             (0.02)            0.01             0.01             3 bps                11 bps                0.06             0.09             (3) bps         

Residential mortgages

     0.02             0.02             —              0.01             0.03             — bps                (1) bps               0.01             0.03             (2) bps         

Home equity loans

     (0.50)            (0.71)            0.04             (0.40)            (0.05)            21 bps                (45) bps               (0.38)            (0.07)            (31) bps         

Home equity lines of credit

     0.04             0.10             0.10             0.07             0.12             (6) bps               (8) bps               0.08             0.15             (7) bps         

Home equity loans serviced by others1

     (2.03)            (1.53)            (0.62)            (0.92)            (0.99)            (50) bps               (104) bps               (1.36)            (0.37)            (99) bps         

Home equity lines of credit serviced by others1

     (4.97)            (3.33)            0.31             (1.01)            (2.51)            (164) bps               (246) bps               (2.52)            (0.59)            (193) bps         

Automobile

     0.76             0.57             0.87             0.95             0.83             19 bps                (7) bps                0.73             0.75             (2) bps         

Education

     0.61             0.72             0.53             0.75             0.48             (11) bps               13 bps                0.62             0.53             9 bps           

Credit card

     3.06             3.36             3.22             2.95             2.93             (30) bps               13 bps                3.21             3.16             5 bps           

Other retail

     2.64             2.31             2.40             2.50             2.13             33 bps                51 bps                2.46             2.23             23 bps           

Total retail loans

     0.47             0.44             0.50             0.52             0.44             3 bps                3 bps                0.47             0.46             1 bps           

Total loans and leases

     0.30%         0.27%         0.26%         0.28%         0.24%         3 bps                6 bps                0.27%         0.28%         (1) bps         

 Memo: Average loans:

                                      

Commercial

     $39,592             $39,399             $37,960             $37,713             $37,448             $193                   —%        $2,144                   6%          $38,990             $37,603             $1,387                   4%    

Commercial real estate

     12,656             12,071             11,549             11,396             11,401             585                   5           1,255                   11             12,096             11,105             991                   9       

Leases

     3,028             3,073             3,114             3,201             3,302             (45)                  (1)          (274)                  (8)            3,071             3,517             (446)                  (13)      
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total commercial loans and leases

     55,276             54,543             52,623             52,310             52,151             733                   1           3,125                   6             54,157             52,225             1,932                   4       

Residential mortgages

     18,147             17,488             17,162             16,794             16,323             659                   4           1,824                   11             17,603             15,755             1,848                   12       

Home equity loans

     1,168             1,252             1,342             1,437             1,547             (84)                  (7)          (379)                  (24)            1,253             1,668             (415)                  (25)      

Home equity lines of credit

     12,925             13,112             13,353             13,501             13,608             (187)                  (1)          (683)                  (5)            13,129             13,775             (646)                  (5)      

Home equity loans serviced by others1

     444             480             520             564             618             (36)                  (8)          (174)                  (28)            481             668             (187)                  (28)      

Home equity lines of credit serviced by others1

     118             130             142             156             173             (12)                  (9)          (55)                  (32)            130             189             (59)                  (31)      

Automobile

     12,379             12,657             13,015             13,277             13,349             (278)                  (2)          (970)                  (7)            12,681             13,563             (882)                  (7)      

Education

     8,481             8,374             8,283             8,071             7,814             107                   1           667                   9             8,380             7,384             996                   13       

Credit card

     1,909             1,854             1,828             1,803             1,738             55                   3           171                   10             1,864             1,699             165                   10       

Other retail

     3,124             2,966             2,847             2,537             2,163             158                   5           961                   44             2,980             1,976             1,004                   51       
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total retail loans

     58,695             58,313             58,492             58,140             57,333             382                   1           1,362                   2             58,501             56,677             1,824                   3       
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total loans and leases

     $113,971             $112,856             $111,115             $110,450             $109,484             $1,115                   1%        $4,487                   4%          $112,658             $108,902             $3,756                   3%    
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

 

1

Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others.

 

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Table of Contents

CREDIT-RELATED INFORMATION, CONTINUED

(in millions)

 

    QUARTERLY TRENDS     FOR THE NINE MONTHS ENDED SEPTEMBER 30,  
                                  3Q18 Change                         2018 Change           
        3Q18             2Q18             1Q18             4Q17             3Q17             2Q18             3Q17             2018             2017             2017      
                                      $             %             $             %                         $             %      

 SUMMARY OF CHANGES IN THE COMPONENTS OF

 THE ALLOWANCE FOR CREDIT LOSSES

 

 

             

 Allowance for loan and lease losses - beginning

    $1,253           $1,246           $1,236            $1,224            $1,219           $7            1%         $34            3%         $1,236           $1,236           $—            —%    

 Charge-offs:

                         

Commercial

    18           14           3            15            12           4            29            6            50            35           60           (25)           (42)      

Retail

    109           106           113            116            108           3            3            1            1            328           321           7            2       
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Total charge-offs

    127           120           116            131            120           7            6            7            6            363           381           (18)           (5)      

 Recoveries:

                         

Commercial

    2           2           6            13            12           —            —            (10)           (83)          10           27           (17)           (63)      

Retail

    39           42           40            40            43           (3)           (7)          (4)           (9)          121           127           (6)           (5)      
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Total recoveries

    41           44           46            53            55           (3)           (7)          (14)           (25)          131           154           (23)           (15)      
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Net charge-offs

    86           76           70            78            65           10            13           21            32            232           227           5            2       

 Provision for loan and lease losses:

                         

Commercial

    8           16           23            49            24           (8)           (50)          (16)           (67)          47           8           39            NM      

Retail

    67           67           57            41            46           —            —            21            46            191           207           (16)           (8)      
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Total provision for loan and lease losses

    75           83           80            90            70           (8)           (10)          5            7            238           215           23            11       
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Allowance for loan and lease losses - ending

    $1,242           $1,253           $1,246            $1,236            $1,224           ($11)           (1%)       $18            1%        $1,242           $1,224           $18            1%    
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Reserve for unfunded lending commitments - beginning

    $88           $86           $88            $95            $93           $2            2%        ($5)           (5%)       $88           $72           $16            22%    

Provision for unfunded lending commitments

    3           2           (2)           (7)           2           1            50           1            50            3           23           (20)           (87)      
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Reserve for unfunded lending commitments - ending

    $91           $88           $86            $88            $95           $3            3%        ($4)           (4%)       $91           $95           ($4)           (4%)    
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Total allowance for credit losses - ending

    $1,333           $1,341           $1,332            $1,324            $1,319           ($8)           (1%)       $14            1%         $1,333           $1,319           $14            1%    
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Memo: Total allowance for credit losses by product:

                         

 Commercial

    $798           $803           $797            $773            $733           ($5)           (1%)       $65            9%         $798           $733           $65            9%    

 Retail

    535           538           535            551            586           (3)           (1)          (51)           (9)          535           586           (51)           (9)      
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Total allowance for credit losses

    $1,333           $1,341           $1,332            $1,324            $1,319           ($8)           (1%)       $14            1%         $1,333           $1,319           $14            1%    
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 

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Table of Contents

CAPITAL AND RATIOS

(in millions, except ratio data)

 

     AS OF      FOR THE NINE MONTHS ENDED SEPTEMBER 30,  
                                        SEPTEMBER 30, 2018 CHANGE                    2018 Change  
       Sept 30,
  2018  
       June 30,
2018
     Mar 31,
2018
     Dec 31,
2017
     Sept 30,
2017
     June 30, 2018      Sept 30, 2017      2018      2017      2017  
                                            $              %              $              %                            $              %      

 CAPITAL RATIOS AND COMPONENTS (PRELIMINARY)1:

 

                          

 CET1 capital

     $14,435            $14,604            $14,425            $14,309            $14,093            ($169)            (1%)         $342             2%                

 Tier 1 capital

     14,978            15,147            14,672            14,556            14,340            (169)            (1)            638             4                   

 Total capital

     17,810            18,056            17,905            17,781            17,560            (246)            (1)            250             1                   

 Risk-weighted assets

     133,249            130,621            129,066            127,692            127,203            2,628             2             6,046             5                   

 Adjusted average assets2

     150,717            148,341            146,441            145,601            144,500            2,376             2             6,217             4                   

 CET1 capital ratio

     10.8%         11.2%         11.2%         11.2%         11.1%                           

 Tier 1 capital ratio

     11.2            11.6            11.4            11.4            11.3                              

 Total capital ratio

     13.4            13.8            13.9            13.9            13.8                              

 Tier 1 leverage ratio

     9.9            10.2            10.0            10.0            9.9                              

 TANGIBLE COMMON EQUITY (PERIOD-END):

 

                          

Common stockholders’ equity

     $19,733            $19,924            $19,812            $20,023            $19,862            ($191)            (1%)        ($129)            (1%)        $19,733          $19,862          ($129)             (1%)  

Less: Goodwill

     6,946            6,887            6,887            6,887            6,887            59             1             59             1             6,946          6,887          59             1       

Less: Other intangible assets

     33            2            2            2            2            31             NM          31              NM          33          2          31              NM    

Add: Deferred tax liabilities3

     363            359            357            355            539            4              1             (176)            (33)            363          539          (176)           (33)     
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total tangible common equity

       $13,117              $13,394              $13,280              $13,489              $13,512            ($277)            (2%)          ($395)            (3%)        $13,117          $13,512          ($395)           (3%)  
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

 TANGIBLE COMMON EQUITY (AVERAGE):

 

                          

Common stockholders’ equity

     $19,599            $19,732            $19,732            $19,624            $19,728            ($133)            (1%)        ($129)            (1%)        $19,687          $19,617          $70             —%    

Less: Goodwill

     6,926            6,887            6,887            6,887            6,887            39              1             39             1             6,900          6,882          18             —       

Less: Other intangible assets

     22            2            2            2            2            20             NM          20              NM          9          2          7                NM    

Add: Deferred tax liabilities3

     360            357            355            531            537            3              1             (177)            (33)            358          535          (177)           (33)     
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total tangible common equity

     $13,011            $13,200            $13,198            $13,266            $13,376            ($189)            (1%)        ($365)            (3%)        $13,136          $13,268          ($132)           (1%)  
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

 INTANGIBLE ASSETS (PERIOD-END):

 

                          

Goodwill

     $6,946            $6,887            $6,887            $6,887            $6,887            $59             1%          $59             1%          $6,946          $6,887          $59             1%    

Other intangible assets

     33            2            2            2            2            31             NM          31              NM          33          2          31              NM    
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

Total intangible assets

     $6,979            $6,889            $6,889            $6,889            $6,889            $90             1%          $90             1%          $6,979          $6,889          $90             1%    
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

       

 

 

       

 

 

    

 

 

    

 

 

    

 

1 

The December 31, 2017 capital ratios reflect the retrospective adoption of FASB ASU 2018-02, Income Statement-Reporting Comprehensive Income (Topic 220): Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income.

 

2 

Adjusted average assets include quarterly average assets, less deductions for disallowed goodwill and other intangible assets, net of deferred tax liabilities related to tax deductible goodwill, and the accumulated other comprehensive income impact related to the adoption of post-retirement benefit plan guidance under GAAP.

 

3

Deferred tax liabilities relate to tax-deductible goodwill, which is netted against goodwill when calculating tangible common equity.

 

23


Table of Contents

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS

(in millions, except share, per-share and ratio data)

 

Key Performance Metrics:

 

Our Management uses certain key performance metrics (KPMs) to gauge our progress against strategic and operational goals, as well as to compare our performance against peers. The KPMs are referred to in our Registration Statements on Form S-1 and our external financial reports filed with the Securities and Exchange Commission. The KPMs include:

 

•   Return on average tangible common equity (ROTCE);

•   Return on average total tangible assets (ROTA);

•   Efficiency ratio;

•   Operating leverage; and

•   Common equity tier 1 capital ratio.

 

Established targets for the KPMs are based on Management-reporting results and are referred to by the Company as “Underlying” results. We believe that “Underlying” results, which exclude notable items, as applicable, provide the best representation of our underlying financial progress toward the KPMs as they exclude items that our Management does not consider indicative of our on-going financial performance. We have consistently shown these metrics on this basis to investors since our initial public offering in September of 2014. KPMs that reflect “Underlying” results are considered non-GAAP financial measures.

 

Non-GAAP Financial Measures:

 

This document contains non-GAAP financial measures denoted as “Underlying” results. “Underlying” results for any given reporting period exclude certain items that may occur in that period which Management does not consider indicative of the Company’s on-going financial performance. We believe these non-GAAP financial measures provide useful information to investors because they are used by our Management to evaluate our operating performance and make day-to-day operating decisions. In addition, we believe our “Underlying” results in any given reporting period reflect our on-going financial performance in that period and, accordingly, are useful to consider in addition to our GAAP financial results. We further believe the presentation of “Underlying” results increases comparability of period-to-period results. The following tables present reconciliations of our non-GAAP measures to the most directly comparable GAAP financial measures.

 

Other companies may use similarly titled non-GAAP financial measures that are calculated differently from the way we calculate such measures. Accordingly, our non-GAAP financial measures may not be comparable to similar measures used by such companies. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP.

 

24


Table of Contents

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS (CONTINUED)

(in millions, except share, per-share and ratio data)

 

           QUARTERLY TRENDS     FOR THE NINE MONTHS ENDED
SEPTEMBER 30,
 
                                         3Q18 Change                 2018 Change  
               3Q18             2Q18             1Q18             4Q17             3Q17         2Q18     3Q17     2018     2017     2017  
                                              $               %               $               %                           $               %       

 Noninterest income, Underlying:

                            

 Noninterest income (GAAP)

       $416        $388        $371        $404        $381        $28        7%       $35        9%       $1,175        $1,130        $45        4%  

 Less: Notable items

       —        —        —        17        —        —        —        —        —        —        (11)       11        100     
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Noninterest income, Underlying (non-GAAP)

       $416        $388        $371        $387        $381        $28        7%       $35        9%       $1,175        $1,141        $34        3%  
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Total revenue, Underlying:

                            

 Total revenue (GAAP)

     A       $1,564        $1,509        $1,462        $1,484        $1,443        $55        4%       $121        8%       $4,535        $4,223        $312        7%  

 Less: Notable items

       —        —        —        17        —        —        —        —        —        —        (11)       11        100     
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Total revenue, Underlying (non-GAAP)

     B       $1,564        $1,509        $1,462        $1,467        $1,443        $55        4%       $121        8%       $4,535        $4,234        $301        7%  
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Noninterest expense, Underlying:

                            

 Noninterest expense (GAAP)

     C       $910        $875        $883        $898        $858        $35        4%       $52        6%       $2,668        $2,576        $92        4%  

 Less: Notable items

             —        —        40        —              100             100             15        (6)       (40)    
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Noninterest expense, Underlying (non-GAAP)

     D       $901        $875        $883        $858        $858        $26        3%       $43        5%       $2,659        $2,561        $98        4%  
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Pre-provision profit:

                            

 Total revenue (GAAP)

     A       $1,564        $1,509        $1,462        $1,484        $1,443        $55        4%       $121        8%       $4,535        $4,223        $312        7%  

 Less: Noninterest expense (GAAP)

     C       910        875        883        898        858        35        4          52        6          2,668        2,576        92        4     
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Pre-provision profit (GAAP)

       $654        $634        $579        $586        $585        $20        3%       $69        12%       $1,867        $1,647        $220        13%  
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Pre-provision profit, Underlying:

                            

 Total revenue, Underlying (non-GAAP)

     B       $1,564        $1,509        $1,462        $1,467        $1,443        $55        4%       $121        8%       $4,535        $4,234        $301        7%  

 Less: Noninterest expense, Underlying (non-GAAP)

     D       901        875        883        858        858        26        3          43        5          2,659        2,561        98        4     
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Pre-provision profit, Underlying (non-GAAP)

       $663        $634        $579        $609        $585        $29        5%       $78        13%       $1,876        $1,673        $203        12%  
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Total credit-related costs, Underlying:

                            

 Provision for credit losses (GAAP)

       $78        $85        $78        $83        $72        ($7)       (8%     $6        8%       $241        $238        $3        1%  

 Add: Notable items

       —        —        —        —        —        —        —        —        —        —        26        (26)       (100)    
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Total credit-related costs, Underlying (non-GAAP)

       $78        $85        $78        $83        $72        ($7)       (8%     $6        8%       $241        $264        ($23)       (9%)  
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Income before income tax expense, Underlying:

                            

 Income before income tax expense (GAAP)

     E       $576        $549        $501        $503        $513        $27        5%       $63        12%       $1,626        $1,409        $217        15%  

Less: Income before income tax expense (benefit) related to notable items

       (9)       —        —        (23)       —        (9)       (100)         (9)       (100)         (9)       —        (9)       (100)    
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Income before income tax expense, Underlying (non-GAAP)

     F       $585        $549        $501        $526        $513        $36        7%       $72        14%       $1,635        $1,409        $226        16%  
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Income tax expense, Underlying:

                            

 Income tax expense (benefit) (GAAP)

     G       $133        $124        $113        ($163)       $165        $9        7%       ($32)       (19%     $370        $423        ($53)       (13%

 Less: Income tax expense (benefit) related to notable items

       (2)       —        —        (340)       —        (2)       (100)         (2)       (100)         (2)       (23)       21        91     
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Income tax expense, Underlying (non-GAAP)

     H       $135        $124        $113        $177        $165        $11        9%       ($30)       (18%     $372        $446        ($74)       (17%
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Net income, Underlying:

                            

 Net income (GAAP)

     I       $443        $425        $388        $666        $348        $18        4%       $95        27%       $1,256        $986        $270        27%  

 Add: Notable items, net of income tax expense (benefit)

             —        —        (317)       —              100                100                (23)       30        130     
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Net income, Underlying (non-GAAP)

     J       $450        $425        $388        $349        $348        $25        6%       $102        29%       $1,263        $963        $300        31%  
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Net income available to common stockholders, Underlying:

                            

 Net income available to common stockholders (GAAP)

     K       $436        $425        $381        $666        $341        $11        3%       $95        28%       $1,242        $972        $270        28%  

 Add: Notable items, net of income tax expense (benefit)

             —        —        (317)       —              100                100                (23)       30        130     
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Net income available to common stockholders, Underlying (non-GAAP)

     L       $443        $425        $381        $349        $341        $18        4%       $102        30%       $1,249        $949        $300        32%  
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 

25


Table of Contents

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS (CONTINUED)

(in millions, except share, per-share and ratio data)

 

          QUARTERLY TRENDS     FOR THE NINE MONTHS ENDED SEPTEMBER 30,  
                                        3Q18 Change                 2018 Change  
            3Q18         2Q18         1Q18         4Q17         3Q17       2Q18     3Q17     2018     2017     2017  
                                          $/bps           %           $/bps           %                       $/bps           %      

Operating leverage:

                         

Total revenue (GAAP)

          $1,564          $1,509          $1,462          $1,484          $1,443          $55              3.65%       $121              8.44%       $4,535          $4,223          $312              7.40%  

Less: Noninterest expense (GAAP)

          910          875          883          898          858          35              4.09          52              6.23          2,668          2,576          92              3.61   
               

 

 

     

 

 

         

 

 

 

Operating leverage

                  (0.44%)         2.21%             3.79%  
               

 

 

     

 

 

         

 

 

 

Operating leverage, Underlying:

                         

Total revenue, Underlying (non-GAAP)

          $1,564          $1,509          $1,462          $1,467          $1,443          $55              3.67%       $121              8.46%       $4,535          $4,234          $301              7.12%  

Less: Noninterest expense, Underlying (non-GAAP)

          901          875          883          858          858          26              3.08           43              5.20          2,659          2,561          98              3.88   
               

 

 

     

 

 

         

 

 

 

Operating leverage, Underlying (non-GAAP)

                  0.59%         3.26%             3.24%  
               

 

 

     

 

 

         

 

 

 

Efficiency ratio and efficiency ratio, Underlying:

                           

Efficiency ratio

    C/A       58.20%       57.95%       60.43%       60.52%       59.41%       25 bps         (121) bps         58.84%       60.99%       (215) bps    

Efficiency ratio, Underlying (non-GAAP)

    D/B       57.62          57.95          60.43          58.50          59.41          (33) bps         (179) bps         58.64          60.47          (183) bps    

Effective income tax rate and effective income tax rate, Underlying:

                           

Effective income tax rate

    G/E       23.16%       22.58%       22.52%       (32.40%)       32.18%       58 bps         (902) bps         22.77%       30.04%       (727) bps    

Effective income tax rate, Underlying (non-GAAP)

    H/F       23.20          22.58          22.52          33.68          32.18          62 bps         (898) bps         22.78          31.65          (887) bps    

Return on average common equity and return on average common equity, Underlying:

                           

Average common equity (GAAP)

          $19,599          $19,732          $19,732          $19,624          $19,728          ($133)             (1%)       ($129)             (1%)       $19,687          $19,617          $70              —%  

Return on average common equity

    K/M       8.82%       8.65%       7.83%       13.46%       6.87%       17 bps         195 bps         8.44%       6.63%       181 bps    

Return on average common equity, Underlying (non-GAAP)

    L/M       8.96          8.65          7.83          7.05          6.87          31 bps         209 bps         8.48          6.47          201 bps    

Return on average tangible common equity and return on average tangible common equity, Underlying:

                           

Average common equity (GAAP)

          $19,599          $19,732          $19,732          $19,624          $19,728          ($133)             (1%)       ($129)             (1%)       $19,687          $19,617          $70              —%  

Less: Average goodwill (GAAP)

      6,926          6,887          6,887          6,887          6,887          39              1           39              1           6,900          6,882          18              —      

Less: Average other intangibles (GAAP)

      22          2          2          2          2          20              NM       20              NM       9          2          7              NM  

Add: Average deferred tax liabilities related to goodwill (GAAP)

      360          357          355          531          537          3              1           (177)             (33)         358          535          (177)             (33)   
   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Average tangible common equity

          $13,011          $13,200          $13,198          $13,266          $13,376          ($189)             (1%)       ($365)             (3%)       $13,136          $13,268          ($132)             (1%)  
   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Return on average tangible common equity

    K/N       13.29%       12.93%       11.71%       19.92%       10.13%       36 bps         316 bps         12.64%       9.80%       284 bps    

Return on average tangible common equity, Underlying (non-GAAP)

    L/N       13.50          12.93          11.71          10.43          10.13          57 bps         337 bps         12.71          9.57          314 bps    

Return on average total assets and return on average total assets, Underlying:

                           

Average total assets (GAAP)

          $155,624          $153,253          $151,523          $151,111          $150,012          $2,371              2%       $5,612              4%       $153,482          $149,563          $3,919              3%  

Return on average total assets

    I/O       1.13%       1.11%       1.04%       1.75%       0.92%       2 bps         21 bps         1.09%       0.88%       21 bps    

Return on average total assets, Underlying (non-GAAP)

    J/O       1.15          1.11          1.04          0.92          0.92          4 bps         23 bps         1.10          0.86          24 bps    

Return on average total tangible assets and return on average total tangible assets, Underlying:

                           

Average total assets (GAAP)

          $155,624          $153,253          $151,523          $151,111          $150,012          $2,371              2%       $5,612              4%       $153,482          $149,563          $3,919              3%  

Less: Average goodwill (GAAP)

      6,926          6,887          6,887          6,887          6,887          39              1           39              1           6,900          6,882          18              —      

Less: Average other intangibles (GAAP)

      22          2          2          2          2          20              NM       20              NM       9          2          7              NM  

Add: Average deferred tax liabilities related to goodwill (GAAP)

      360          357          355          531          537          3              1           (177)             (33)         358          535          (177)             (33)   
   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Average tangible assets

          $149,036          $146,721          $144,989          $144,753          $143,660          $2,315              2%       $5,376              4%       $146,931          $143,214          $3,717              3%  
   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Return on average total tangible assets

    I/P       1.18%       1.16%       1.08%       1.83%       0.96%       2 bps         22 bps         1.14%       0.92%       22 bps    

Return on average total tangible assets, Underlying (non-GAAP)

    J/P       1.20          1.16          1.08          0.96          0.96          4 bps         24 bps         1.15          0.90          25 bps    

 

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KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS (CONTINUED)

(in millions, except share, per-share and ratio data)

 

         QUARTERLY TRENDS     FOR THE NINE MONTHS ENDED SEPTEMBER 30,  
                                       3Q18 Change                 2018 Change  
         3Q18     2Q18     1Q18     4Q17     3Q17     2Q18     3Q17     2018     2017     2017  
                                       $/bps     %     $/bps     %                 $/bps     %  

Tangible book value per common share:

                         

Common shares - at period-end (GAAP)

   Q     474,120,616           484,055,194           487,551,444           490,812,912           499,505,285           (9,934,578)             (2%     (25,384,669)             (5%)       474,120,616           499,505,285           (25,384,669)             (5%)  

Common stockholders’ equity (GAAP)

       $19,733           $19,924           $19,812           $20,023           $19,862           ($191)             (1)         ($129)             (1)         $19,733           $19,862           ($129)             (1)    

Less: Goodwill (GAAP)

       6,946           6,887           6,887           6,887           6,887           59              1          59              1          6,946           6,887           59              1     

Less: Other intangible assets (GAAP)

       33           2           2           2           2           31              NM       31              NM       33           2           31              NM  

Add: Deferred tax liabilities related to goodwill (GAAP)

       363           359           357           355           539           4              1          (176)             (33)        363           539           (176)             (33)    
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Tangible common equity

   R     $13,117           $13,394           $13,280           $13,489           $13,512           ($277)             (2%)       ($395)             (3%)       $13,117           $13,512           ($395)             (3%)  
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

Tangible book value per common share

   R/Q     $27.66           $27.67           $27.24           $27.48           $27.05           ($0.01)             —%         $0.61              2%        $27.66           $27.05           $0.61              2%   

Net income per average common share - basic and diluted and net income per average common share - basic and diluted, Underlying:

                         

Average common shares outstanding - basic (GAAP)

   S     475,957,526           484,744,354           487,500,618           492,149,763           500,861,076           (8,786,828)             (2%)       (24,903,550)             (5%)       482,691,884           505,529,991           (22,838,107)             (5%)    

Average common shares outstanding - diluted (GAAP)

   T     477,599,917           486,141,695           489,266,826           493,788,007           502,157,384           (8,541,778)             (2)          (24,557,467)             (5)          484,250,843           507,062,805           (22,811,962)             (4)    

Net income per average common share - basic (GAAP)

   K/S     $0.92           $0.88           $0.78           $1.35           $0.68           $0.04              5            $0.24              35           2.57           1.92           0.65              34     

Net income per average common share - diluted (GAAP)

   K/T     0.91           0.88           0.78           1.35           0.68           0.03              3            0.23              34           2.57           1.92           0.65              34     

Net income per average common share - basic, Underlying (non-GAAP)

   L/S     0.93           0.88           0.78           0.71           0.68           0.05              6            0.25              37           2.59           1.88           0.71              38     

Net income per average common share - diluted, Underlying (non-GAAP)

   L/T     0.93           0.88           0.78           0.71           0.68           0.05              6            0.25              37           2.58           1.87           0.71              38     

Dividend payout ratio and dividend payout ratio, Underlying:

                            

Cash dividends declared and paid per common share

   U     $0.27           $0.22           $0.22           $0.18           $0.18           $0.05              23%        $0.09              50%        $0.71           $0.46           $0.25              54%  

Dividend payout ratio

   U/(K/S)     29%       25%       28%       13%       26%       400 bps         300 bps         28%       24%       400 bps    

Dividend payout ratio, Underlying (non-GAAP)

   U/(L/S)     29           25           28           25           26           400 bps         300 bps         27           24           300 bps    

 

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KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS (CONTINUED)

(in millions, except share, per-share and ratio data)

 

    QUARTERLY TRENDS     FOR THE NINE MONTHS ENDED SEPTEMBER 30,  
                                  3Q18 Change                 2018 Change  
          3Q18                 2Q18                 1Q18                 4Q17                 3Q17           2Q18     3Q17           2018                 2017           2017  
                                        $/bps                 %                 $/bps                 %                             $/bps                 %        

 Other income, Underlying:

                         

 Other income (GAAP)

    $17        $15        $17        $40        $18        $2        13%       ($1)       (6%)       $49        $44        $5        11%   

 Less: Notable items

    —        —        —        17        —        —        —           —        —            —        (11)       11        100       
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Other income, Underlying (non-GAAP)

    $17        $15        $17        $23        $18        $2        13%       ($1)       (6%)       $49        $55        ($6)       (11%)  
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Salaries and employee benefits, Underlying1:

                         

 Salaries and employee benefits (GAAP)1

    $474        $453        $470        $450        $438        $21        5%       $36        8%        $1,397        $1,316        $81        6%   

 Less: Notable items

          —        —        17        —              100                 100                  —              100       
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Salaries and employee benefits, Underlying (non-GAAP)1

    $469        $453        $470        $433        $438        $16        4%       $31        7%        $1,392        $1,316        $76        6%   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Outside services, Underlying:

                         

 Outside services (GAAP)

    $107        $106        $99        $118        $99        $1        1%       $8        8%        $312        $286        $26        9%   

 Less: Notable items

          —        —        12        —              100                 100                  —              100       
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Outside services, Underlying (non-GAAP)

    $106        $106        $99        $106        $99        $—        —%       $7        7%        $311        $286        $25        9%   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Other operating expense, Underlying1:

                         

 Other operating expense (GAAP)1

    $131        $127        $120        $137        $133        $4        3%       ($2)       (2%)       $378        $405        ($27)       (7%)  

 Less: Notable items

          —        —        11        —              100                 100                  15        (12)       (80)     
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 Other operating expense, Underlying (non-GAAP)1

    $128        $127        $120        $126        $133        $1        1%       ($5)       (4%)       $375        $390        ($15)       (4%)  
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

     

 

 

     

 

 

   

 

 

   

 

 

   

 

1 

As of January 1, 2018, we retrospectively adopted ASU 2017-07, Compensation - Retirement Benefits (Topic 715): Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit Cost, which requires the service cost component of net periodic pension and postretirement benefit cost to be reported separately in the Consolidated Statements of Operations from the other components. Prior periods have been adjusted to conform with the current period presentation.

 

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KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS

(in millions, except ratio data)

 

         THIRD QUARTER 2018     SECOND QUARTER 2018     FIRST QUARTER 2018  
           Consumer  
  Banking  
      Commercial  
  Banking  
      Other         Consolidated         Consumer  
  Banking  
      Commercial  
  Banking  
       Other          Consolidated         Consumer  
  Banking  
      Commercial  
  Banking  
       Other          Consolidated    

Net income available to common stockholders:

                          

Net income (loss) (GAAP)

   A     $207           $234           $2        $443           $197           $237           ($9)       $425           $170           $215           $3        $388      

Less: Preferred stock dividends

       —           —                 7           —           —           —        —           —           —                 7      
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net income (loss) available to common stockholders

   B     $207           $234           ($5)       $436           $197           $237           ($9)       $425           $170           $215           ($4)       $381      
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Return on average total tangible assets:

                          

Average total assets (GAAP)

       $62,974           $52,871           $39,779        $155,624           $61,232           $52,170           $39,851        $153,253           $61,348           $50,393           $39,782        $151,523      

Less: Average goodwill (GAAP)

       —           —           6,926        6,926           —           —           6,887        6,887           —           —           6,887        6,887      

Average other intangibles (GAAP)

       —           —           22        22           —           —                 2           —           —                 2      

Add: Average deferred tax liabilities related to goodwill (GAAP)

       —           —           360        360           —           —           357        357           —           —           355        355      
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Average tangible assets

   C     $62,974           $52,871           $33,191        $149,036           $61,232           $52,170           $33,319        $146,721           $61,348           $50,393           $33,248        $144,989      
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Return on average total tangible assets

   A/C     1.31%       1.75%       NM        1.18%       1.29%       1.82%       NM        1.16%       1.12%       1.73%       NM        1.08%  

Efficiency ratio:

                          

Noninterest expense (GAAP)

   D     $686           $202           $22        $910           $658           $200           $17        $875           $656           $208           $19        $883      

Net interest income (GAAP)

       776           380           (8)       1,148           759           376           (14)       1,121           733           357                 1,091      

Noninterest income (GAAP)

       258           140           18        416           228           140           20        388           222           125           24        371      
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total revenue (GAAP)

   E     $1,034           $520           $10        $1,564           $987           $516           $6        $1,509           $955           $482           $25        $1,462      
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Efficiency ratio

   D/E     66.29%       38.83%       NM        58.20%       66.68%       38.80%       NM        57.95%       68.72%       43.07%       NM        60.43%  
         FOURTH QUARTER 2017     THIRD QUARTER 2017        
           Consumer  
  Banking  
      Commercial  
Banking  
       Other          Consolidated         Consumer  
Banking  
    Commercial  
Banking  
       Other        Consolidated    

Net income available to common stockholders:

                  

Net income (GAAP)

   A     $117           $206           $343        $666           $122           $201           $25        $348      

Less: Preferred stock dividends

       —           —           —        —           —           —                 7      
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net income available to common stockholders

   B     $117           $206           $343        $666           $122           $201           $18        $341      
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Return on average total tangible assets:

                  

Average total assets (GAAP)

       $60,911           $50,169           $40,031        $151,111           $60,012           $49,833           $40,167        $150,012      

Less: Average goodwill (GAAP)    

       —           —           6,887        6,887           —           —           6,887        6,887      

Average other intangibles (GAAP)

       —           —                 2           —           —                 2      

Add: Average deferred tax liabilities related to goodwill (GAAP)

       —           —           531        531           —           —           537        537      
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Average tangible assets

   C     $60,911           $50,169           $33,673        $144,753           $60,012           $49,833           $33,815        $143,660      
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Return on average total tangible assets

   A/C     0.76%       1.62%       NM        1.83%       0.81%       1.60%       NM        0.96%  

Efficiency ratio:

                  

Noninterest expense (GAAP)

   D     $654           $195           $49        $898           $648           $195           $15        $858      

Net interest income (GAAP)

       682           367           31        1,080           674           354           34        1,062      

Noninterest income (GAAP)

       229           138           37        404           227           136           18        381      
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total revenue (GAAP)

   E     $911           $505           $68        $1,484           $901           $490           $52        $1,443      
    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Efficiency ratio

   D/E     71.90%       38.84%       NM        60.52%       71.88%       39.39%       NM        59.41%  

 

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Table of Contents

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS (CONTINUED)

(in millions, except ratio data)

 

          FOR THE NINE MONTHS ENDED SEPTEMBER 30,  
          2018     2017  
              Consumer    
    Banking    
        Commercial    
    Banking     
        Other              Consolidated             Consumer    
    Banking    
        Commercial    
    Banking     
        Other              Consolidated      

 Net income available to common stockholders:

                 

 Net income (loss) (GAAP)

    A       $574           $686           ($4)       $1,256           $335           $568           $83        $986      

 Less: Preferred stock dividends

      —           —           14        14           —           —           14        14      
   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 Net income (loss) available to common stockholders

    B       $574           $686           ($18)       $1,242           $335           $568           $69        $972      
   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 Return on average total tangible assets:

                 

 Average total assets (GAAP)

      $61,857           $51,820           $39,805        $153,482           $59,310           $49,604           $40,649        $149,563      

 Less: Average goodwill (GAAP)

      —           —           6,900        6,900           —           —           6,882        6,882      

  Average other intangibles (GAAP)

      —           —                 9           —           —                 2      

 Add: Average deferred tax liabilities related to goodwill (GAAP)

      —           —           358        358           —           —           535        535      
   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 Average tangible assets

    D       $61,857           $51,820           $33,254        $146,931           $59,310           $49,604           $34,300        $143,214      
   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 Return on average total tangible assets

    A/D       1.24%       1.77%       NM        1.14%       0.76%       1.53%       NM        0.92%  

 Efficiency ratio:

                 

 Noninterest expense (GAAP)

    E       $2,000           $610           $58        $2,668           $1,939           $577           $60        $2,576      

 Net interest income (GAAP)

      2,268           1,113           (21)       3,360           1,969           1,044           80        3,093      

 Noninterest income (GAAP)

      708           405           62        1,175           676           400           54        1,130      
   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 Total revenue (GAAP)

    F       $2,976           $1,518           $41        $4,535           $2,645           $1,444           $134        $4,223      
   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 Efficiency ratio

    E/F       67.20%       40.16%       NM        58.84%       73.28%       39.89%       NM        60.99%  

 

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